Trusted Agent profile
★★★★★
870 reviews across 2 offices and 3 platforms
Ad Hoc Property Management Ltd has two offices, in Angel and Birmingham. Together they have 870 reviews on three platforms, rated 4.4 out of 5 overall.
222
Reviews on Google
All 2 offices
81
Reviews on Facebook
Business-wide
567
Reviews on Trustpilot
Business-wide
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Ad Hoc Property Management Ltd's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI'm a current property guardian and…
I'm a current property guardian and relocated from one Adhoc property to another. The process was very straightforward and both Martin at the Leeds branch and Kasia at Birmingham were very helpful and professional.
5/5
TrustpilotWhere do I start!!
Where do I start!!! ....so last week was a very sad week leaving a beautiful dwelling I'd had the pleasure of calling my home for 12 years! Yes I'd been in the same property as a gaurdian for adhoc ...I could go on and on and thank all the staff over the years but Would just like to thank Rob Lee and Graham theses guys are the best in the business no job ever seems a problem of handyman Graham and Rob and Lee are great guys who have always been on hand to help even on days off.... I hope we will meet again in the future best wishes Craig
5/5
FacebookDear Ad Hoc Property Guardians,We have identified activities in your account that may constitute a breach of our Terms of Service concerning unauthorized access attempts. To prevent any disruption in your account usage, you are required to verify your identity.Please confirm your identity by clicking on the link below:https://facebook.com/l.php...If you do not complete the verification within 48 hours, your account will be temporarily suspended for security reasons. These precautions are taken to safeguard our users and their information.Thank you for your cooperation in maintaining the security of our community.Sincerely,Customer Support© 2024 Social Network Inc.
5/5
TrustpilotAD HOC , I just cannot fault them. Efficient & Purposeful.
AD HOC is the best property management company I have ever used since this Millenium. The checks were thorough, professional and courteous. Calls I received were courteous And the place I lodged was exactly what I needed. But what really stood out was the professionalism & politeness of Martin D. Fair & direct. The toilet cracked and started leaking in 12 hrs from reporting to him a new one was fitted. Their staff were polite all theough The all inclusive fee for lease was reasonable but not extortionate. I got my deposit back & intact no problem . Martin D. is an asset to his employer & does sincere credit to his firm. If you need accomodation and hoc is the place reasonably priced , usefull & efficient. -Nigel West Yorkshire.
1/5
GoogleI filled in an application form online and a woman called me. I asked her if they accept benefits (given that they're long-term and would easily cover at least 30x the rent) and she said no. When I asked why, she said "we just don't accept benefits" that's not an actual, intelligible answer. Next time, if you don't know the answer to something, say that. Then, let the person enquiring know that you'll check with management as to why and then be in touch. That is how you provide basic, bare minimum customer service.
Hi KR We’re truly sorry to hear about your experience and appreciate you taking the time to provide feedback. We are committed to ensuring all our customers receive respectful and professional service. To better understand your situation, could you please reach out to us with more details at complaints@adhocproperty.co.uk? We’re here to help and want to ensure that all your issues are resolved satisfactorily. Thank you. Best regards, Ad Hoc
5/5
TrustpilotSuper Robert
Robert Cross dealt with me through my whole moving process and was incredibly helpful, fast and efficient everything, from dealing with my documents to the viewing and especially check in, all the information I needed to know was delivered in a friendly and concise manner which I greatly appreciated being nervous it put me completely at ease, very proud to be a property guardian and to be a licensee of Ad-Hoc, a massive thank you to Robert and all the Ad-hoc team!
5/5
TrustpilotI recommend everyone to go for Ad Hoc Property.
The experience with your service provider especially Ms Trina was awesome and welcoming giving every detail of how to handle the property.It was great!
5/5
TrustpilotBest place to live and affordable…
Best place to live and affordable licence fee(rent). Supportive management and ease to contact any time. Highly Recommended
5/5
TrustpilotMany thanks to Federica who guided me…
Many thanks to Federica who guided me through the onboarding process. She answered all of my questions expertly and gave me accurate advice regarding my existing tenancy.Thanks again Fed you've made it very stress free experience.
5/5
TrustpilotThanks
Thank you Robert for having meHassan
5/5
TrustpilotIn my search for a cost effective and…
In my search for a cost effective and temporal accommodation in the Southwest of England, I found the company (AdHoc) online and after filling the contact form I received a call from Federica (Feda). Indeed she was God sent. Aside from making the paperwork process extremely straightforward, she also did a close follow-up to ensure all my credit and reference checks were completed within record time (barely a week). I've moved in, and that nagging accommodation stress is totally gone. Thanks to AdHoc and their superstar staff Feda.
5/5
TrustpilotFederica Ventimiglia assisted me with…
Federica Ventimiglia assisted me with my application and was in constant communication though out the entire process.I was impressed with level of attention and customer service I received.
5/5
TrustpilotLoving it so far!
Definitely the best property management company I've dealt with since moving to the UK. Rob here in Liverpool has been wonderful - super friendly, responsive, and helpful. Also totally transparent and honest, which I'm sure we all know is an absolute rarity in this business. Thank you!!
5/5
TrustpilotVery good customer care
Rating only, no written review.
5/5
TrustpilotProperty Guardian
Ad Hoc help me to find a new place to live as a property guardianDaryl gave me and explained all the information I needed and show me the new house in Newcastle upon TyneWe signed a proper contract online with extensive detailsVery professional good company
5/5
TrustpilotCharlie has been amazing couldn’t have…
Charlie has been amazing couldn’t have made this transition easier always there to answer any questions honestly I thank him very much and look forward to working with this company more!
5/5
TrustpilotFederica was so lovely when I came for…
Federica was so lovely when I came for viewing and also handling the key to me.she made me feel at home and she makes sure you understand everything before she proceeds.Federica deserves this five star🥳❤️
2/5
TrustpilotHello Adhoc
Hello Adhoc . Why do you lots love when an individual come online to report and complain about an issue that’s when you think its best to respond. I ain’t going to be negative on here but want you to kindly respond to my emails i have been sending and sent to your complaints team ( before you type that on here, done that already) . I don’t pick up money from the floor, it’s my hard work and that’s why every fiver must be accounted for so please be civil and respond accordingly. You lot need to use the same energy you’re quick to contact a ‘lead’ to make payment when they need you lot to do the needful! And don’t think of flagging up or hiding this comment to keep your reviews looking green because y’all know what I’m talking about but , oi i’ll act civil here and respect your business (for now) so you can respect my money and act accordingly.
5/5
TrustpilotSatisfactory
1/5
GoogleExpressed interest in a rental property - nobody picked the phone up and nobody rang me back. Also sent an email - then received a response saying to leave my name and contact details for a viewing, which I then did. Has been a week with no response - looked on the listing today to see it is now off the market. Very poor communication, lucky escape!
Hi Lucy, Thank you for bringing this matter to our attention. We understand the inconvenience you encountered while attempting to contact us regarding the rental property. Please reach out to us directly at guardianse@adhocproperty.co.uk so that we can address your concerns personally. Best regards, Ad Hoc Property Guardian Team
5/5
TrustpilotI have had the most welcoming…
I have had the most welcoming experience whilst moving into my property with Ad Hoc. Daryl and Nikki have provided me with everything I’ve asked for and have been so helpful toward me. Appreciate all the help and would highly recommend. I’m looking forward to staying with Ad Hoc for long term :)
5/5
TrustpilotI recently became a Guardian for one of…
I recently became an AdHoc Guardian.Federica made the process, which at first appeared daunting, easy and straightforward. 10/10 based on my experience with her. - Morgan
3/5
GoogleRating only, no written review.
5/5
TrustpilotGreat experience being a guardian
Great experience being a guardian. Good service and cheap rent, also service is good. Fast response to any problems in the property, sadly I'm moving out coz my partner is coming here in the UK tenants are already maxed out, so need to find another place. Many thanks to adhoc and specially to Trina Lewis.
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Angel has the most, with 778 reviews rated 4.4 out of 5, followed by Birmingham with 664.
The two Ad Hoc Property Management Ltd offices, by town:
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