Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 3/5
GoogleOn 17 December 2019 I posted here under the pseudonym Hazel Marks a critical review that was false. In fact I am Daniel Frankel-Pollen. In the review I wrote: ‘Awful experience from these guys they refuse to call me back and when we did speak they just fobbed me off as a housing benefit tenant when I am not. I have been a tenant for over 4 years.. they are liars and thiefs do not go near them with a barge pole let alone rent through them or give them your property. STAY AWAY FROM ABC’ None of these allegations were true. I posted the review as a result of certain on-going issues in my personal life. However, this doesn’t excuse my behaviour.I have since apologised to Richard, Hannah and Tamara Davidoff of ABC for what I posted, I have removed the review from Google and I am happy to make clear that there was no truth in any of the criticisms of the Davidoffs and their business that I posted on Google. I have agreed to pay a substantial sum in compensation to the Davidoffs and ABC and their legal costs. I have also undertaken not to repeat any of the criticisms I made in the review. I am pleased to say that the Davidoffs and ABC have accepted this as drawing a final line under this matter
D · 10 December 2020 · ABC Estates
★★★★★ 5/5
GoogleRichard is a true expert. He is well informed on all property matters, skilled and extremely knowledgeable in intricate block management matters. I highly recommend his team at ABC.
Max · 10 December 2020 · ABC Estates
★★★★★ 5/5
GoogleI have dealt with ABC for the last five years and have always had a great service. They made life so easy for me, the team were always happy to help. This time I was dealing with Georgina who has been professional and very efficient, she is definitely an asset to the team!
John · 10 December 2020 · ABC Estates
Agent replied
Dear John, thank you for your kind review. We look forward to continuing to be of service to you!
★★★★★ 5/5
GoogleYour diplomatic handling of the anti-social behaviour from the social housing tenants has been remarkable. Let’s hope it lasts.
Betty · 10 November 2020 · ABC Estates
Agent replied
Dear Betty, thank you for your kind review. We look forward to continuing being of service to you.
★★★★★ 5/5
GoogleABC have done a good job in general and my wife and I are happy with the management of our block. We would recommend them.
Nick · 10 November 2020 · ABC Estates
Agent replied
Dear Nick, thank you for your kind review. We look forward to being of service to you again in the future.
★★★★★ 5/5
GoogleIn the recent storms we suffered water ingress to 2 flats. The team were great, arranging a temporary solution with tarpaulins, whilst obtaining a surveyor's report and specification for a comprehensive repair. Richard made an application for Dispensation from the FTT so we could proceed swiftly without delay. We are really grateful for all your hard work.
Steven · 10 November 2020 · ABC Estates
Agent replied
Dear Steven, thank you for your kind review. We look forward to continuing being of service to you.
★★★★★ 5/5
GoogleRichard's expertise has been invaluable negotiating on our behalf with our Joint Venture partners to develop our airspace. His insight doubled the square footage and our profits. Even the JV partners were impressed by his suggestions. Can't thank you enough. God bless you.
Lucas · 10 November 2020 · ABC Estates
Agent replied
Dear Lucas, thank you for your kind review. We look forward to continuing being of service to you.
★★★★★ 5/5
GoogleThank you for sorting the garage gates. I appreciate the quick service. Opening and closing it manually was the pain in my life and the old agents just ignored our requests.
James · 11 October 2020 · ABC Estates
Agent replied
Dear James, thank you for your kind review. We look forward to continuing being of service to you.
★★★★★ 5/5
GoogleLouise could not do enough to assist me with an issue I was having at my property recently. It really has been lovely to deal with someone who cares, even if the issue does not appear to be that important in the grand scheme of things. Her kind, practical and supportive manner really is an asset to the company.
Mia · 11 October 2020 · ABC Estates
Agent replied
Dear Mia, thank you for your kind review. We look forward to being of service to you again in the future.
★★★★★ 5/5
GoogleWe went RTM and chose ABC out of 3 companies that we interviewed. Richard "Talked the Talk” and his team "Walk the Walk". I am happy to recommend them.
Richard · 11 September 2020 · ABC Estates
Agent replied
Dear Richard, thank you for your kind review. We look forward to continuing being of service to you.
★★★★★ 5/5
GoogleThe Out of Hours help line really works! We had a problem with blocked drains resulting in raw sewage in our car park. Within 2 hours we had contractors on site who cleaned the effluent, unblocked the drain and disinfected the car park. Very impressive service.
Grant · 11 September 2020 · ABC Estates
Agent replied
Dear Grant, thank you for your kind review. We look forward to continuing being of service to you.
★★★★★ 5/5
GoogleAfter years of constant breakdowns and repairs to our lift, we finally took the decision to replace it. Mr Reed researched firms to advise on the specification and oversee the installation. He also negotiated with the various lift manufacturers to not only reduce their price but also to include an extra years’ service within the price. We now look forward to many years with no call outs.
Helen · 11 September 2020 · ABC Estates
Agent replied
Dear Helen, thank you for your kind review. We look forward to continuing being of service to you.
★★★★★ 5/5
GoogleABC were recently appointed to manage our building. They have been fantastic resolving outstanding maintenance issues that the previous managing agent didn’t bother to action. Happy we made the move.
Brandon · 11 September 2020 · ABC Estates
Agent replied
Dear Brandon, thank you for your kind review. We look forward to continuing being of service to you.
★★★★★ 5/5
GoogleWe have 150 flats in our block and the communal gas central heating was always breaking down, our old managing agents failed to grasp the issue and deal with it. We moved to ABC about 2 months ago and after a few call outs to individual flats, they arranged a complete shutdown of the entire system, access to every flat and a comprehensive fix once and for all. A mammoth task but so well done!
Stevie · 11 September 2020 · ABC Estates
Agent replied
Dear Stevie, thank you for your kind review. We look forward to continuing being of service to you.
★★★★★ 1/5
GoogleRichard Davidoff, the director of ABC is refusing to allow the owners of Chandos Parade (Edwarge), to come together and remove ABC as the managing agent of the flats. Richard is both an owner of one of the flats and Director of ABC (conflict of interest). We are paying over £2500 a year in service charges. On top of that, ABC is extremely arrogant, spending more time justifying their costs versus seeking to reduce them.
Take our advice and stay far away from this crooked, old school and backwards business.
S · 27 August 2020 · ABC Estates
Agent replied · 27 August 2023
Dear Salvatore, Whilst ABC do manage this block Richard does not own a flat in the block. ABC are instructed by the RTM Co. The lessees are invited to inspect the individual receipts in the usual manner and point to a single expense that was unnecessary. The lessees are invited to introduce any contractors to tender for works if they think they can do it cheaper. For the record there is no lessee with your name on the land registry?
★★★★★ 4/5
GoogleRating only, no written review.
Catalin69catalin · 12 August 2020 · ABC Estates
★★★★★ 5/5
GoogleRichard and his team manage our property to a high standard. They are all very prompt with communication and were very helpful when we had structural concerns with our flat. Mark arranged a surveyor who made a comprehensive schedule of works and the Directors approved it after the s20 was carried out I am happy to recommend Richard and his team.
Brad · 12 August 2020 · ABC Estates
Agent replied
Dear Brad, thank you for your kind review. We look forward to continuing being of service to you.
★★★★★ 1/5
GoogleUSELESS ESTATE AGENTS, DO NOT USE - find the worst tenants ever
Nimai · 30 July 2020 · ABC Estates
Agent replied · 30 July 2023
We are sorry if you feel that you have had a bad experience but after checking our records we cannot find any records matching your name, kindly contact us to clarify what property you are referring to and we would be more than happy to discuss this issue with you further.
The only client named Vadgama that we have ever acted for, has enjoyed the benefit of our super tenants for the last 5 years. The client tried to wriggle out of paying our renewal fees and tried to argue "OFT -v- Foxtons" - but the judge ruled in our favour and Mr Vadgama is now paying the renewal fees as he enjoys the income from our superb tenants. We offered to relocate our tenants elsewhere to a landlord who appreciated them, but Mr Vadgama stated he wanted to keep them, as they pay their rent in full and on time each month and keep the property in perfect condition.
★★★★★ 1/5
Googleabsolutely useless. they simply do nothing other than collect your money and make up budgets
Jesus · 30 July 2020 · ABC Estates
Agent replied · 30 July 2023
We are sorry to hear that you feel this way. The property is a new build which was completed towards the end of 2017. The property has numerous mechanical and engineering systems at the property which were all covered under warranty for the first year. The low budget for the first year took the warranties into consideration, however, once these warranties had expired after the first year at the property, maintenance contracts were required for all the systems including emergency call outs. Any year on year increases are as a result of increased costs from contractors who carry out the regular services at the property. Aldermartin Baines & Cuthbert are committed to carrying out regular due diligence for their clients to ensure that the best ongoing maintenance contracts are put in place. All the mechanical and Engineering systems at the property are regularly maintained and serviced at the property and the property is cleaned on a weekly basis.
★★★★★ 1/5
GoogleVery bad customer service.
Razvan · 30 July 2020 · ABC Estates
Agent replied · 30 July 2023
Dear Razvan, im sorry you feel this way. Please advise which property this relates to and ill be happy to escalate this to get your issues swiftly resolved for you.
★★★★★ 1/5
GoogleRichard Davidoff, the director of ABC is refusing to allow the owners of Chandos Parade (Edwarge), to come together and remove ABC as the managing agent of the flats. Richard is both an owner of one of the flats and Director of ABC (conflict of interest). We are paying over £2500 a year in service charges. On top of that, ABC is extremely arrogant, spending more time justifying their costs versus seeking to reduce them.
Take our advice and stay far away from this crooked, old school and backwards business.
Sal · 30 July 2020 · ABC Estates
Agent replied · 30 July 2023
Dear Salvatore, Whilst ABC do manage this block Richard does not own a flat in the block. ABC are instructed by the RTM Co. The lessees are invited to inspect the individual receipts in the usual manner and point to a single expense that was unnecessary. The lessees are invited to introduce any contractors to tender for works if they think they can do it cheaper. For the record there is no lessee with your name on the land registry?
★★★★★ 1/5
GoogleI am sure some of their Block Managers are responsive. But sadly this has not been my experience at Falcon Road.
We have found the relevant Block Manager passive, disorganised and haphazard.
My advice to future new build leaseholders with ABC would be to hold their feet to the fire very early. From my dealings, they will tend to doing nothing if it as an option
Nick · 30 July 2020 · ABC Estates
Agent replied
Nick, I am sorry you feel like that. It is ABC’s policy to respond to every email and phone call within 24 hours where possible. The management of this new build block of flats was not the easiest as the Developer & Contractor fell out leaving certain matters in limbo, which meant that not all issues could be resolved swiftly. it didn’t help that we tried to accommodate various requests from the lessees, as an example, we budgeted for weekly cleaning of the common parts but the self-appointed committee demanded we instruct the cleaners to only attend fortnightly so as to cut costs, only then to receive complaints that the common parts were becoming messy, so we had to revert to our original plan of weekly attendance. There were other similar examples, but nevertheless we are endeavouring to try and keep all parties happy.
★★★★★ 5/5
GoogleThe bin area is always tidy, the gardens are kept beautifully, and the cleaners are doing a fantastic job too, all at a good price. I really feel like ABC have listened to what we wanted from an agent and have our best interests at heart. Huge thanks to each involved.
Lisa · 9 July 2020 · ABC Estates
Agent replied
Dear Lisa, thank you for your kind review. We look forward to continuing being of service to you.
★★★★★ 5/5
GoogleI have been an owner of a flat managed by ABC for over three years now. I have received nothing but an impeccable service from the staff within the office, but I wanted to make a special mention as to the fantastic job they have done arranging the day to day maintenance within the block.
Robert · 8 July 2020 · ABC Estates
Agent replied
Dear Robert, thank you for your kind review. We look forward to continuing being of service to you.
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