Trusted Agent profile · Acton, Greater London
Verified
★★★★★
306 reviews from tenants · all 1,217 reviews
Unit 2, Portal West Business Centre, 6 Portal Way, Acton, Greater London, W3 6RU
306 reviews of LiFE Residential's Acton office come from tenants, rated 4.7 out of 5 on average. We know the reviewer is one of the tenants when they told us, ticked it on the review form, or the review says so.
306 reviews from tenants, from every platform, shown as written. First names only.
5/5
View AgentsOven replacement
Giorgia co-ordinated the replacement of our oven, expertly and efficiently! Our interactions with her were pleasant, and she was always keen to help. A real credit to her company!
Thank you for giving Gioriga such positive feedback Deji. We are thrilled you are happy with our service and please let us know if we can be of any further assistance.
5/5
View AgentsFantastic Customer Service
Mathew is always prompt at responding with accurate answers and useful advice. All issues are resolved quickly and effortlessly. I thank him kindly for making things easy and efficient.
Thank you very much for such a good word, we're happy we could help and we'll continue exceeding your expectations.
4/5
View AgentsThe desperate me found Lord !
We were a little anxious as we had arrived from India only recently and we barely had any time to find a place for us here, before the last check out date from the hotel. Thats when I met Lord. He is calm, very well spoken and his gentle nature and smile actually calmed us down. His approach was all to help you and that showed. I will wish him great luck in his career ahead. Cheers!
Thank you very much for your feedback, it is very important to us. We are happy to help and hope you've found your safe and cosy home in London.
5/5
View AgentsFantastic service!
Elena is fantastic at solving problems. She always confirms the job is done well, is incredibly fast to fast a solution and is friendly at all times. Thanks!!
Thank you for giving us such positive feedback Carmen. We're happy doing business with you.
2/5
View AgentsDisappointed by the service
My experience with this agency has been terrible so far. Before moving in, the inventory made after the end of the previous tenancy highlighted some things that needed to be fixed. Now, after 9 months, I'm still waiting for my bed to be replaced. We agreed on paying a fee that should cover the heat bill, with a review due after 6 months. Again, still waiting for it. So far, it hasn't been a pleasant experience.
Thank you for your feedback. With our clients’ feedback, we here at LIFE Residential are able to ascertain as to what we are excelling in, as well take on board the negatives in order to better ourselves as professionals and improve our company procedures. I am disappointed to hear that you had an unpleasant experience with LIFE Residential. This certainly does not sit well with us. If you would like to discuss this further, please contact us on 02088969990.
5/5
View AgentsGreat property manager
Veronica has been recently assigned to our flat and I am so glad she did! She is always very helpful, quick at replying to my questions/queries and friendly.
Thank you for such a positive feedback. We're happy to have you as a client.
5/5
View AgentsGreat service from Tonte
Tonte helped me concerning 2 issues. The communication was very good and Tonte was very proactive and efficient. It was a pleasure to exchange with him. Thanks Tonte.
Thank you for your feedback. We're happy we could help. Please, do not hesitate to contact us in the future.
5/5
View AgentsQuick move in
Very nice and professional - we moved in within a week from viewing the flat. There were some more sauces with referencing system but everything was sorted quickly.
Thank you for your feedback. We're happy we could help.
5/5
View AgentsTransparent, Professional and Easygoing.
Luke is very transparent and easy to reach. The overall process went very smooth all the way from my very first phone call until moving day. 5/5.
Thank you for giving Luke such positive feedback JC. We're happy we could help and we'll endeavour to continue exceeding your expectations.
5/5
View AgentsBrilliant service
Luke was and still is very helpful agent . Very kind and professional person. Always find answers for any queries we had. Taking good care of tenants.
Thank you for giving Luke such positive feedback Paulina. We're happy to have you as a client.
5/5
View AgentsGreat help!
Tonte has been really helpful in sorting out some problems in our flat - always quick to give me a call and keep me in the loop.
Thank you very much for such a good word, we're happy we could help and we'll continue exceeding your expectations.
5/5
View AgentsHelpful and prompt
I dealt with Tonte regarding two issues, in both cases he was very courteous, helpful and prompt, and provided a quick turnaround witih regards to a solution
Thank you for such a positive feedback. We're happy we could help, please, do not hesitate to contact us in the future.
4/5
View AgentsProfessional property management
Ineta picked up an issue which was left over by a previous agent, ramped up and took it through to completion. Very professional in the approach.
Thank you for your positive review for Ineta Deepak. We are thrilled we could be of assistance.
5/5
View AgentsCharlotte Bloom ! excellent support
Charlotte Bloom has been very much helpful during my tenancy dealing with a number of issues. She is so professional and very prompt. Many thanks Charlotte!!
Thank you for such a positive feedback. We're happy we could help. Please, do not hesitate to contact us if you require anything else.
5/5
View AgentsFirst class service
Asli has looked after the flat I have rented from Life Residential over the last year. I have found her to be a great assistance in expediting any requests for maintenance that we have had and for keeping me informed of progress. This is first class service and has meant that I have never had any worry that our requests would become protracted or delayed. I commend her and the team in Life Residential.
Thank you for your feedback. We are happy you're pleased with our services and we'll continue exceeding your expectations.
5/5
View AgentsGreat proffessional
Nazia was able to help straight away with my request. I am very happy Nazia was able to assist me with my request. Thank you
Welcome to London! We hope you'll enjoy your new home. We appreciate your kind feedback and we'll work to further exceed your expectations.
5/5
View AgentsNazia was very helpful with organising my check-out, cleaning services etc. She is a great property manager - always responsive, easy-going and ready to help.
Thank you for such a positive feedback. We're happy we could help.
5/5
View AgentsProblem solving
Gabriella has been very helpful and professional. Every time we had problems, she was able to help us in the quickest possible way. Thanks
Thanks for your kind review Paolo. We are thrilled that you have had a good experience with us and that Gabriella made a great impression on you. Thanks again and please let us know if you require any further assistance.
5/5
View AgentsA big thank you
Very professional and kind. Eduard is always available to answer my many questions. it was a real pleasure to deal with him. thanks again
Thank you for giving us such positive feedback Alison. We're happy to have you as a client.
5/5
View AgentsThank you!
Thanks Kenneth!we have been very satisfied with your services throughout our tenancy and we really appreciated your support in getting our deposit returned promptly.
Thank you for such a positive feedback. We're happy to have you as a client.
5/5
View Agentsvery professional
Alex is prompt and precise, every time I dealt with her I felt confident to get a reply which fits exactly to my inquires.
Thank you for your positive feedback. We're happy we could help.
3/5
View AgentsJoe
I dealt with Joe recently as a tenant. Joe was very professional and made the process a lot simpler. I would highly recommend Joe.
Thank you for a positive feedback., We're happy we could help. .
4/5
View AgentsGood management in general but had few problems of communication
Property viewings signing contract making payments management getting back deposit was good in general. I only faced two problems: First sometimes the staff didn't communicate and reply fast. In my case it was when getting back my deposit. Second even after making payments I received letter of late payments which always took me by surprise as it happened more than once. But when I contact the office they apologies for this mistake.
Thank you for your feedback, as it helps us to improve our service to you.
5/5
View AgentsED made it much easier for me to move to my flat. Everything was done smoothly and professionally. Thanks for the continuous support.
Thank you for giving us such positive feedback. We're happy to have you as a client and hope you enjoy your new flat.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
306 reviews from tenants, rated 4.7 out of 5 on average. For example, Jack wrote: "I've had Gabriella as the property manager for an apartment a friend and myself rented for a couple of years and recently moved out. She was very helpful in ..."
The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.
