Trusted Agent profile · Acton · Greater London
Verified
★★★★★
306 reviews from tenants · all 1,217 reviews
Unit 2, Portal West Business Centre, 6 Portal Way, Acton, Greater London, W3 6RU
306 reviews of LiFE Residential's Acton office come from tenants, rated 4.7 out of 5 on average. We know the reviewer is one of the tenants when they told us, ticked it on the review form, or the review says so.
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306 reviews from tenants, from every platform, shown as written. First names only.
5/5
The Trusted AgentEleanor is truly an excellent agent - One of LIFE's best.
Eleanor is the manager of the property we rent, and it is always a pleasure to deal with her. She is kind, has excellent communication skills and is always efficient and quick. A true professional!
Thank you for your kind feedback and we'll work to further exceed your expectations.
5/5
The Trusted AgentPleasure to deal with
Giorgia has restored my faith in property management. Her cheery emails and regular communication made my whole experience as painless as possible. She's a credit to the company and a delight to deal with.
Thank you for taking the time to give Giorgia such positive feedback Amanda. We are thrilled you would recommend her service, and please let us know if we can be of any further assistance.
5/5
The Trusted AgentResponsive
Alla has been very responsive from the moment she became our Property Manager and actions important issues in a very effective and prompt manner. Thank you , Alla, for your professionalism. Jo - SACO
Thank you for giving Alla such positive feedback Jo. We're happy we could help and please let us know if you require any further assistance.
5/5
The Trusted AgentIneta
Ineta has been and is being extremely helpful for me. She had picked up all the issues i had in the apartment and is a true communication channel between the landlord and me.
Thank you for giving Ineta such positive feedback Gonzalo. We're happy we could be of assistance.
5/5
The Trusted AgentEfficient time management with results
Kristina has the vital follow through quality that's required to diligently chase the important communications between clients that could easily drag on for longer than needed. Time savings is a massive productivity boost.
Thank you for giving Kristina such positive feedback Alex. We're happy doing business with you.
5/5
The Trusted AgentJames Orr
I called James as I urgently needed my deposit to be processed. James was extremely polite & professional & processed my request straight away. He couldn't have been more helpful hence this review!
Thank you for your kind review Dal. We're thrilled you were happy with James' service.
1/5
The Trusted AgentAgent for our property is awful
Our agent for our property at Drayton park is dreadful to work with. He often ignores emails for information until we email multiple times asking for updates on repairs. We have had issues with a repair in our flat that has been ongoing for nearly one year. He refuses to organize a call and will not call us back when requested. I'm shocked at the level of service that we have received. Would not recommend this agent or Life from the experience I have had thus far. However, this is a review about one of their agents that we have dealt with.
Thank you for your feedback. With our clients’ feedback, we are able to ascertain what we are excelling in, as well take on board the negatives in order to better ourselves as professionals and improve our company procedures. We are currently investigating your query - as your review is anonymous, please contact us on 02088969990 to discuss anything else. Thank you.
1/5
The Trusted AgentWorst agency I've ever used.
"Not even sure where to begin here, but it all went badly from early one and just got worse. It's not office specific. Most of the time we had no idea who or which office they were contacting us from. No consistency in who you deal with, there's someone different for everything. Terribly slow and unhelpful when you raise a complaint and frequently our complaints were ignored. Very slow at getting things fixed and we had multiple issues which made the experience far more unpleasant. Hassled us for same days viewings and let themselves in without ringing the doorbell. Life Residential also had our utility and council tax bills closed a month before we moved out which has caused us a great deal of grief and refuse to acknowledge or assist with this.. The irony is we can't get out deposit back until we pay the final bills, which Life Residential have prevented us from doing.. We have also just had our final check out summary. They are trying to charge us over £80 for 2 lightbulbs ( even though not all were working when we moved in and we left all of our spares at the property as a courtesy) They have also tried to charge us £80 in compensation for damage that existed prior to our tenancy and is also arguably wear and tear. Both of which are grossly inflated prices and unjustifiable, even if they had been our fault ( which they were not) I would never recommend this agency to my worst enemy. No one deserves to endure what we did and I really don't have anything positive to say about their service. I wish I had paid a bit more attention to the reviews before I moved in. It would have saved me a lot of stress and unnecessary cost"
Dear Kd, thank you for your feedback. We are sorry to hear that you have not found the service you received from LiFE Residential satisfactory. This certainly does not sit well with us. Your property manager will be in contact with you shortly (if not already) to discuss the deposit dispute process that you've just started in more detail. Alternatively, if you would like to discuss this further, please contact us on 02088969990.
5/5
The Trusted AgentFantastic person, professional and helpful!
I came originally to view 2 different departments by other agencies, but Ed has offered me a better deal and seemed way more professional than them. From Monday early afternoon until Friday afternoon everything was sorted and ready to move in! I definitely was overbearing as was under pressure to move out until Saturday, But with Ed's and administrations teams help everything was sorted out. smoothly! And I must say I do not know how he kept his calm with being extremely busy with all the new tenants! it was my first time to rent such new property with my partner and it was the most pleasant and quickest experience! I will be definitely for the future contacting Ed again if it will come to changing properties. Keep up your good work Ed!
Welcome to your new home Paulina - we hope you'll love living there with your partner! So happy to hear you had a great experience with us. We appreciate your very kind feedback and we'll work to further exceed your expectations in the future,
1/5
The Trusted AgentHorrible property management, and poor attitude towards tenants
I'm sorry to say that after one month of struggling with these people, as a new tenant I'm stuck with worse problems than the few I started with. First, their inventory check is completely unreliable and inaccurate. Second, they do not respond to any calls or emails unless you follow up at least ten times. Finally, I have had the misfortune to rent a property that is also managed by these people, and to start with I had a minor boiler setting issue, a broken dryer and two non-functioning lamps that went completely unnoticed during their "inventory check". During the first visit of the repairmen, for which the property manager provided a set of management keys, the house was left in a mess with dents and damages to the floor. After the first "repair", the broken dryer became a broken washer as well. After a month of follow-up through emails and calls, I am still struggling to get someone to respond to my requests. The landlord has also been billed for these supposed "repairs" without any verification or follow up. If I could go back in time, I would definitely not rent any property let or managed by these people
"Thank you for your feedback. With our clients’ feedback, we here at LIFE Residential are able to ascertain as to what we are excelling in, as well take on board the negatives in order to better ourselves as professionals and improve our company procedures. I am disappointed to hear that you had an unpleasant experience with LIFE Residential. This certainly does not sit well with us. If you would like to discuss this further, please contact us on 02088969990."
1/5
The Trusted AgentAbysmal customer service to tenants
We have been tenants in a property managed by Life Residential for 5 years. We have constantly had problems in getting any response from Life on any issues, having to follow up multiple times to get any action whatsoever. Often requests are left unanswered or ignored completely. Recently, I emailed three times regarding some issues (a couple of which have been outstanding for months) and called twice before getting any response - only then was I told they had a "serious IT issue" and lost emails from the last weeks. Appalling.
"Thank you for your feedback. With our clients’ feedback, we here at LIFE Residential are able to ascertain as to what we are excelling in, as well take on board the negatives in order to better ourselves as professionals and improve our company procedures. I am disappointed to hear that you had an unpleasant experience with LIFE Residential. This certainly does not sit well with us. If you would like to discuss this further, please contact us on 02088969990."
5/5
The Trusted AgentTonte quickly arranged a fix for the washing machine
I phoned LifeResidential and they tried to connect me to Tonte but his line was busy at the time and I requested a call back. He called me later on and I explained to him the problem with the washing machine and he realized the importance of getting it working soon and arranged someone to come and look at it the next day. He remained in communication to let me know what was happening from the beginning to the end. The contractor arrived on time and sorted it out quickly and I am very pleased with this short turnaround and Tonte and the contractor's professionalism and communication skills. Thank you.
Thank you very much for such a good word, we're happy we could help and we'll continue exceeding your expectations.
5/5
The Trusted AgentRefreshingly responsive and attentive
Working with an agent that is professional is not that uncommon; however, working with an agent that is professional and genuinely friendly is very uncommon. Romina goes above and beyond to make us (tenants) feel like she truly cares about the issues we raise. However complex the situation, she will persist in working with you on it without tension or fuss. She has helped us resolve every single one of our issues, communicating quickly and clearly along the way, and we absolutely love working with her!
Thank you very much for such a good word, we're happy we can help and we'll continue exceeding your expectations.
2/5
The Trusted AgentPricey, but poor service
The fees they charge do not match the quality of service, and their contracts are carefully crafted to make you pay... more. They also were dishonest about the new constructions in progress in the area that ended up completely hiding the sun from our flat. Oh, and they are not very data privacy aware either: At least one of their associates imported her email address book into LinkedIn. She was suggested to me although I don't know her and the only link between us (I am a foreigner) was the email address I used with Life. Will never work with them again.
Thank you for your feedback. With our clients’ feedback, we here at LIFE Residential are able to ascertain as to what we are excelling in, as well take on board the negatives in order to better ourselves as professionals and improve our company procedures. I am disappointed to hear that you had an unpleasant experience with LIFE Residential. This certainly does not sit well with us. If you would like to discuss which property this is in regards to, please contact us on 02088969990.
5/5
The Trusted AgentExcellent Service
Mr Kenneth XU is a very thoughtful and kind person.He had done his work very professionally, and effectively for us when we left the property.I sincerely appreciated his great help and brilliant attitude for any queries we had. We would like to say a big thank you to him though it was a while ago. The experience we had with Mr Xu from Life residential had been the best ever one in all of my renting experience. I highly recommend you to any of my friend who need to rent or let a property.
Thank you very much for your review. We really appreciate your comments.
5/5
The Trusted AgentFantastic agent, has been extremely helpful throughout our tenancy
Very happy with Sam Loader and the rest of the team. Received excellent care and support throughout our 2 year tenancy. Would stronly recommed Life Residential to friends and family Maria
Thank you for your feedback. We are happy you're pleased with our services and we'll continue exceeding your expectations.
5/5
The Trusted AgentArranging repairs
Jordane has been most friendly, helpful and courteous when arranging repairs. It is a pleasure to contact him and he responds to requests promptly. I have no hesitation in recommending him
Thank you very much for such a good word, we're happy we could help and we'll continue exceeding your expectations.
5/5
The Trusted AgentFriendly, professional and efficient
It was always a pleasure to deal with Alice, whether by email or phone. She dealt with any issues we had quickly, and the move out process with smooth and efficient.
Thank you for such a positive feedback. We're happy doing business with you.
5/5
The Trusted AgentReview - Samuel Jones
Samuel was proactive and prompt in helping us move into our new property. He was helpful in answering all our questions even after his work hours. Thanks Sam for helping.
Thank you for giving us such positive feedback Niranjani. We're happy doing business with you.
5/5
The Trusted AgentGeri Georgieva Renewals Consultant Skill Rating
Dear Sir/Madame Geri Georgieva has shown a great professional skills during the process of contract renewal. We are very happy with fast and qualified assistance Many thanks, Colorado Building Tenants
Thank you to everyone at Colorado Building Tenants for giving us such positive feedback. We're happy to have you as our clients.
5/5
The Trusted AgentExcellent service!
Spoke to Tonte about an issue with an appliance and he had it resolved the very next day. He’s been friendly and helpful with other questions I had. Excellent service!
Thank you very much for such a good word Elena - we're happy we could help and we'll endeavour to continue exceeding your expectations.
4/5
The Trusted AgentCourteous and prompt service
Tonte is always very courteous and prompt in his responses to queries and has assisted us in the resolution of a couple of issues since the start of our tenancy.
Thank you for such a positive feedback. We're happy we could help.
5/5
The Trusted AgentBest Property Manager in London
Kenneth was a great help for me during my 18 months stay in London He is very kind, helpful, quickly responded,detailed, & very friendly I am very thankful for him
Thank you very much for such a good word, we're happy we could help and we'll continue exceeding your expectations.
5/5
The Trusted Agentvery good property management
Joana is doing an excellent job. She is very responsive and takes care of all matters immediately. I am very pleased with the services and would definitely recommend the agent.
Thank you for your feedback. We are happy you're pleased with our services and we'll continue exceeding your expectations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
306 reviews from tenants, rated 4.7 out of 5 on average. For example, Qifan wrote: "Recently I rented a flat via Life Residential and have got Kristina as my property administrator. Firstly during the reference process, Kristina was able to get ..."
The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.
Tell us what you need and we'll pass your enquiry to LiFE Residential and up to three other top-rated agents near Acton.
