LiFE Residential Acton reviews

★★★★★ 1/5

Google

I had the misfortune to deal with this horrible company in my life, and I wouldn't wish the same treatment on my worst enemy. None of the staff there have the habit of signing emails or presenting themselves on the phone; plus, they call anonymously, like a mafia gang. They are rude, unprofessional, and ignore any laws or legislation in place. I doubt that people there are qualified to do the job, but more is yet to come! When you ask to escalate a complaint, they don't have a complaint manager. Your complaint probably goes to their bestie colleague next to them, who, of course, does not sign the emails. When you ask to escalate this further to a proper manager, I had the "pleasure" to deal with Leanna (customer manager), and she was the rudest person in the office, not surprised how she mentors her staff to treat people. Not only was she ignoring my points, avoiding providing a direct answer, but she also refused any direct conversation, always hiding behind the keyboard. Do not expect any normal customer care with Akelius, as the managers clearly have no idea what that means. I cannot really blame their staff with such managers who have a horrible attitude.

Wong · 23 September 2024

★★★★★ 5/5

Google

We had a really good experience working with Sacha who represented the seller from whom we bought our current apartment. He really understood what are the benefits of the apartment, the location, etc, was always available for a text/call to clarify details, and was also extremely helpful in making sure the purchase process moved as fast as we needed after we got our offer accepted. Unlike other agents we interacted with in NW London, he was always profesional and never ignored us despite our young age (I guess many other agents are not used to working with high earning tech professionals).

Krzysztof · 23 September 2024

★★★★★ 5/5

The Trusted Agent

Extremely dedicated, helpful and with prompt response

I was moving from the South West of England into the Big City and was excited to be living in a really nice flat that is fully furnished. However, in the first few days of moving in, there were some initial issues re appliances and furniture which required sorting out. I am so grateful to Jonathan for always being on top of things, even following up with the vendors over the weekend during his off day just to make sure that the furniture would be delivered on a timely basis. He was also very quick in his response, and took initiative to contact me and provide me with updates, so that I did not even have to take time out of my busy job to remind myself to follow up with him. He was also quick to follow up with the landlord when it turned out that some appliances were faulty, and ordering for fixing and delivery within a day. Jonathan has really helped me big time :)

Gan · 18 October 2016

★★★★★ 5/5

The Trusted Agent

Review of life Residential services

I am happy to review on Life Residential as they have been delivering excellence services to my needs as a property investor from Singapore. They are always there providing solutions and advice when asked. Special mention to my account manager Suzanne Duarte for her prompt and highly efficient dealing with my multiple and sometimes naive questions being a first time investor. At the point of writing, I am also getting great assistance from Teresa Duarte for tax purpose. I have a strong feeling that they are sisters.

Allen · 18 October 2016

★★★★★ 5/5

The Trusted Agent

Helpful, friendly and efficient

I unexpectedly needed to find a property to rent and move into quickly. Luke booked an appointment for me to view options on the same day I rang, one of which was exactly what I needed. The process from then until my move in day went smoothly and efficiently and Luke was very patient answering my multiple and sometimes demanding queries. It has been years since I last rented a property and I was impressed with the service that Luke provided.

RA · 16 October 2016

★★★★★ 5/5

The Trusted Agent

Excellent Client Service

Colm called me to follow up on my Riverdale property and despite the fact that I was almost committed to another agent, I was persuaded by his sincerity and professional engagement. I ended up signing with Liferesidential because of him. He also did the same with Royal Gateway. Even in another property where an agent onsite is already working, I am more comfortable going with Life and have given them my West Hampstead property to manage. He is the first agent I call when I need anything or information in London. He is super and a real professional.

Lucky · 10 October 2016

★★★★★ 5/5

The Trusted Agent

Making life a lot easier!

After living in a house share for just over a year, I wanted to move into a flat on my own which was close to work and not too far away from the city. When I saw the Central House development, I got in touch with Shadey, and sorted getting a viewing organised. The same day, I was able to put a deposit down, and within two weeks I was moved in! Shadey was great the entire time, and answered my emails in a very quick response time, and just made everything smooth sailing! Thanks ever so much!

Alex · 3 October 2016

★★★★★ 5/5

The Trusted Agent

Efficient, friendly and excellent

Asli took over managing our property mid-way through our contract. We noticed an improvement straight away with tasks that had previously taken months to get fixed, jumped in and sorted out quickly. Our room was a little hot with a new baby, so she did everything to make sure a fixer came round to fix this when our son was very young. We also found Sean at the window company very helpful, too. Asli is a credit to Life Residential.

Peter · 28 September 2016

★★★★★ 5/5

The Trusted Agent

Super-Amazing Agent!

Well Lord Cobblah basically served about the best customer service i've ever recieved. I had quite a bit of complication with my process but Lord was always available, extremely patient and forever willing to help! His communication skill is amazing, i've lost count of the numerous times i had to call him for one thing or the other and if he misses the call, i was definitely sure of a call back. While he was away on holiday, i had the option to speak to someone else but decided to wait till he got back as his service is really impeccable! Definitely, definitely would without blinking recommend him to anyone looking for an accommodation as i am yet to meet a better agent.

Aisha · 8 September 2016

★★★★★ 1/5

The Trusted Agent

Bad service until the last moment

We rented a property with Life residential 6 months ago. The place was dirty. Fridge was frosty, bedroom dusty, oven greasy. We had to ask the owner to arrange a cleaning for all this, which he accepted. The best part comes when we moved out. They did not have a copy of keys to enter the property, so they were relying on us all the time to show the apartment, disturbing us during working hours. We arranged professional cleaning for same day of checkout. The guy from checkout said is all good, no major details to report. Few days later Life residential tells us there are few dilapidations, like scratches in walls and in the small table, so we owe total of 60 pounds. Really? We paid since we didn't want to discuss for 60 pounds, but it felt deeply miserable ask 15 pounds for a scratch when the property was scratched here and there or the painting was collapsing from some areas. Not to mention the checkout report costed us 138 GBP! Avoid if possible, they're useless and pathetic in all possible ways.

EV · 2 September 2016

★★★★★ 5/5

The Trusted Agent

Shadey Elkiey

Shadey was extremely helpful and organized viewing of our properties at a very short notice. He communicated with Life Residential's other office in order to ensure that we are able to view our properties as we were in the UK for a very short time. He was also very helpful and knowledgeable about the London Rental and general property market. I was pleasantly surprised with his professionalism and general approach in handling the rental of one of our properties with very minimum vacant period.

Sultan · 25 August 2016

★★★★★ 1/5

The Trusted Agent

Appalling service - Worst Estate Agent Ever

I have never dealt with a worse estate agent in all my life! Everything was fine up until I paid the deposit and received the keys. The apartment had many problems which were supposed to be resolved but 2 months later some of these have not been done. Nobody responds to emails or calls to help me out and if I was not already locked in to this tenancy I would leave immediately and would never rent through this agency again.

Anon · 22 August 2016

★★★★★ 5/5

The Trusted Agent

Excellent service

I have just rented an apartent through Shadey and he was brilliant to deal with. The rental was turned around very quickly. I viewed the flat on a Monday and collected the keys on the Thursday which was a massive help! The whole referencing process was very slick and not too time consuming for me as a busy profgessional., Shadey was of course keeping me fully updated throughout. I would highly recommend Shadey and Life Residential to anyone looking to rent a property.

Chris · 15 August 2016

★★★★★ 5/5

The Trusted Agent

Re prospective letting Flat 31 Central House

It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was very professional and one could tell he had a lot of experience with new build properties. It is only the ease I felt with Mr Feridun that I decided to use Life Residential. He also sold "Life" very well and I have only the highest praise for him. Thank you Regards Mehmud

MEHMUD · 21 July 2016

★★★★★ 5/5

The Trusted Agent

Effective, resourceful, helpful

Nazia is the property manager of the flat we were previously renting. She came for a property visit once and we gave her a number of things we wanted done / fixed. Nazia took all our requests seriously, got in touch with the landlord, kept us updated. There were some things we couldn't agree with the landlord. This is where normally most property managers would leave matters but Nazia went out of her way to help us fix them regardless. I think both my wife and I were pleasantly surprised and are grateful for the assistance she provided.

Saadi · 9 June 2016

★★★★★ 5/5

The Trusted Agent

5 Stars for Chantel

Having moved and lived un London from Australia for over 3 years now, I've had numerous experience with a lot of property managers, and I can honestly say that Chantel has been one of the best that I have had a chance to deal with. Her professionalism and efficiency is something to be admired, She has a kind and friendly demeanour and is always wiling to help out with any concerns. Wish her all the best and success in this profession.

Eric · 3 June 2016

★★★★★ 5/5

The Trusted Agent

A exceptional service, a friendly staff and a excellent experiecne

Lord is one of the quickiest agents in replying me for the message I left through rightmove. Due to personal arrangement conflict, Lord helped us to view the property twice so we can made our final decision. During the process for documentation; Lord was patient and well-organized to guide us the whole process steps by steps. Also, he is more like a friend rather than a serious agent; always helped with us even he sprained his ankle. The reason why we chose this property 50% of reason is about him. We highly recommend him for future property needs.

Aerin · 25 May 2016

★★★★★ 5/5

The Trusted Agent

Went the extra mile to get something done

Sometimes I have requirements that are not standard procedure, in this example I required a signed letter from my landlord stating that the apartment was large enough to house a second person. I know that non standard procedure tasks are harder to complete, simply because they're not procedure, and out of experience I know it takes initiative to figure out what needs doing and what needs to be solved to get the task done. I understand that in my particular case it was much more than just a letter, a deeper dive into the rental agreement, property analysis and even legal due diligence was all part of this task, even before requesting cooperation from the landlord. Not only was this task completed without hindrance but the task and responsibility itself was voluntarily taken on by Bharti who had noticed that I was having a little trouble with the matter. Incredible job! Always impressed to be in contact with the people that get stuff done.

Alex · 25 May 2016

★★★★★ 5/5

The Trusted Agent

Very professional, and very easy to deal with

Roseanne is the property manager for the flat we are renting. She has been extremely helpful in sorting any issues we've had. I'm very happy to be renting a property with such a helpful property manager! Lord was very professional, and very easy to work with. From the initial call to the move in date, everything was extremely straight forward, fast and easy. Probably the best agent I have dealt with! Lord was extremely helpful, and either had the answers to questions we had, or got the answers for us. I would highly recommend!

Hamzah · 25 May 2016

★★★★★ 1/5

The Trusted Agent

Chantel responds quickly and intelligently, prioritizing her work and her clients.

I have had very little luck with Life Residential. Other than Chantel, and before her Sam and Tommy, the quality of response has been shockingly poor. I have been called inept by one employee who let the place. There were no instructions given on moving in, very little information. Once the account changed for a new landlord, without my being informed. My payment of course bounced at that point, and wrong accusations. I like the flat, but would NEVER recommend Life Residential except to someone I loathe. Life Residential? zero stars. Chantel may go some of the way to redeem your reputation. And you need it!

Thomas · 24 May 2016

★★★★★ 5/5

The Trusted Agent

Exceptional customer service

Tonte has been recently allocated to my property in the last couple of months. I've been renting for the last 4/5 years and he has been a pleasant surprise. Tonte has been extremely responsive and has always ensured matters are dealt with ASAP. Most importantly If the matter cannot be resolved quickly Tonte ensures that we are always kept well informed and are updated as and when he receives information, something many other in his line of work fail to deliver on. All in all great customer service and can only hope more estate agents/property managers were like him.

Azaad · 19 May 2016

★★★★★ 5/5

The Trusted Agent

Making the smaller annoyances of renting a breeze and making my life easier

Geri is on the ball, a much needed quality for Londons property market. She has a very clear customer first strategy that has helped removed the smaller complexities of my apartment rental. Geri has always followed up to make sure that I get what is needed in my rental agreement and that everything continues to flow smoothly. I look forward to continuing my business with Life residential because Geri has maintained a consistently helpful customer relationship that truly makes many parts of my life simpler.

Alex · 16 May 2016

★★★★★ 5/5

The Trusted Agent

Excellent service!!

Life Residential is the best agency we have dealt with. Callum got us an apartment we've loved from the day we saw it first time. I must say they have gone far and beyond to make whole process less stressful for us by giving us clear and prompt information in such a professional manner. The day we moved in wasn't the last day of their exceptional work and effort. Lidia has sorted out those little and big things for us, which always come up in the beginning. She is just a pleasure to deal with, she responds almost immediately and promptly arranges all work that needs to be done. I highly recommend Life Residential. Thank you!

Beata · 21 April 2016

★★★★★ 5/5

The Trusted Agent

Couldn't ask for better service!

I am so greatful to have Veronica assigned as my letting agent contact. Veronica is extremely helpful, friendly and prompt at replying to any queries I have. She recently went above and beyond to help us extend our lease at very very short notice. It is such a comfort to know that Veronica is only at the end of the phone should anything go wrong with our rental. I have no hesitations that should anything go ary Veronica will be on hand to sort ASAP.

Donna · 21 April 2016