Trusted Agent profile · Acton · Greater London
Verified
★★★★★
1,217 reviews across 3 platforms
Unit 2, Portal West Business Centre, 6 Portal Way, Acton, Greater London, W3 6RU
LiFE Residential's office in Acton, Greater London, at Unit 2, is rated 4.4 out of 5 across 1,217 reviews on three platforms, including 685 Google reviews rated 4.2.
685
Reviews on Google
This office
21
Reviews on Facebook
This office
511
Reviews on The Trusted Agent
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sam Jones was exceptional with keeping Raymond and I both up to date with every change or problem that was brought to our attention. Very mannerly and and ...Read all 4 from sellers
It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was ...Read all 8 from buyers
Shadey is the best agent I have dealt with, as is Life Residential as a company. I have two flats, both of which were rented out very quickly - one within an ...Read all 166 from landlords
Recently I rented a flat via Life Residential and have got Kristina as my property administrator. Firstly during the reference process, Kristina was able to get ...Read all 306 from tenants
LiFE Residential offer services in lettings, sales and property management. Founded in 2000 by Jonathan Werth and Jason Dienaar, together they hold over 40 years property expertise and are still guiding LIFE’s way. LiFE began with 1 office in Parliament View and 3 members of staff. Today, we are one of the UK’s leading privately owned real estate agencies, specialising in new luxury developments. We have 12 offices located across London, and have expanded internationally with offices in Hong Kong, Singapore and South Africa. We employ over 115 dedicated members of staff who speak over 32 languages. We have cultivated a reputation based on honesty and integrity, building strong relationships with London developers. As the appointed lettings and management agent for Galliard Homes and City And Docklands, along with many other London developers, we can provide you, our client, with unrivalled access to the best residential property in London. Here at LiFE, we employ only the best people. Our staff live and breathe the London property scene and receive the highest quality professional training. Each and every agent is an expert on their location meaning we can offer you insightful and comprehensive advice. With all of our offices either on-site at large developments or within 15 minutes of our properties, we provide a high quality, personalised and hands-on service to all of our clients.
Every review we hold for the Acton office, from every platform, shown as written. First names only.
1/5
GoogleWow, you could be charged for £80 on changing a light bulb, which just a minute work. Everyone must love to get this job with nice return! What a "GREAT" agent if you wanted to be charged on every single tiny items and with poor service, such as letting you had COLD shower for a month during the WINTER time rather than sending people to fix your boiler as quickly as they could. Please go ahead if you would love to be treated like this.
4/5
GoogleHappy with the repairs and maintenance works which are arranged by LIFE Residential on my apartment. The place is managed in a neat and tidy manner
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleVery professional and friendly agency. Especially the agents who helped me out, namely Benjamin, Bruce and Xantia. They always responded to my queries on the same day or at most the next and made the whole process extremely simple and quick. Can definitely recommend them.
Hi Shaon, thank you for your feedback. We are glad you had a good experience.
1/5
GoogleProperty management team (specifically Harry Jones) is unresponsive to poor living conditions. Bedroom windows permanently locked leaving rooms unventilated in a heatwave in the summer. Property handed over with over half of the light bulbs not working, mould in the bathrooms and kitchen appliances extremely worn out and no supporting user manuals. Investigating rent compensation due to extremely poor services from this team.
5/5
GoogleFantastic service from LiFE Residential, and especially property manager Christopher Lazarides. He was incredibly helpful and always went the extra mile. The best estate agents I have ever dealt with, I will definitely considering using their services again in the future! 5/5
Hi Dan, thank you for your feedback on LiFE's service, and in particular Christopher. We're really pleased to hear it! Don't hesitate to contact us in the future if we can be of assistance!
5/5
GoogleIt's been a pleasure working with the LiFE Residential Marketing Team for close to two years now, and hopefully for a couple more yet! Their charming and diligent team are always happy to help, and they are a credit to their agency.
Thank you Kieran, we love working with you all too! :-)
4/5
The Trusted AgentProfessional service and timely delivery
I am pretty satisfied with most of the service provided by the agency. The only small hiccup I experience was during the handover from the builder . The agency failed to inform me about the status of the snag defects of my property before it gets rented out.
Thank you for your helpful review Valerio. We're happy we could help and we'll use your feedback to help further improve our services.
4/5
The Trusted AgentExcellent Customer Service
Nazia really knows what she is doing. She is experienced, knowledgeable, easy to work with and very responsive as a Property manager. She always suggested the right thing and helped us fix the issues within out flat after we moved into a new properly. She was helpful. Thanks.
Thank you for your feedback. We are happy you're pleased with our services and we'll continue exceeding your expectations.
4/5
GoogleCheck in experience was less than ideal. The bed frame was effectively broken and so was the couch. The stay and the check out experience was better. No complaints and the property manager Nirav helped organise cleaning and inventory for me. Overall 4 stars, I would recommend properties be more thoroughly checked before tenants move in.
5/5
GoogleHad a lovely experience. New in town, got my family and I settled within a week. Thanks @Ethan for putting up with my silly questions 😂 …
Thank you for taking the time to leave the LiFE team feedback, it’s greatly appreciated!
5/5
GoogleThe entire renting process was done very professionally. Amrita Rathod, the consultant who helped me to get an apartment for rent is very efficient and has a great subject knowledge. She guided me throughout the application process and had a smooth check in.
Hi Avinash, thank you for your feedback. Great to hear that you had a positive experience with Amrita! Hope you're enjoying your new home.
5/5
GoogleMy property manager Cassandra Asak is outstanding, very professional, great communicator and an asset to Life Residential.
4/5
The Trusted AgentNew tenant
Ed has been very helpful during the renting process. In addition to replying my questions, he guided us through my misses paperwork. It could have been a nightmare as she was coming from abroad, We moved into our new flat just in two weeks thanks to Ed.
Thank you for such a positive feedback. We're happy doing business with you.
5/5
GoogleI would like to thank Farah. For her wonderful services. She addressed my concerns at the earliest. Thank you so much Farah. Keep up ur good wrk.
5/5
GoogleMr. Regan Compton (Letting Consultant) - Regan helped me immensely in finding a new home in London. I'm moving from Wiltshire to London and I was very nervous on my big decision to move. He gave me confidence and educated me on this process of looking for a home in London. He was very kind and immediately understood what kind of Property to rent I was looking for. I'm forever grateful -Kat Platon
5/5
GoogleAgent was incredibly patient and held strong communication. Very pleased with the service and overall experience.
5/5
GoogleAmrita, I appreciate your help and you are effective in helping me to decide a rented house in Hayes within a week. I think you have positive impact in helping me to choose Trident house. All the very best for future endeavors.
Hi Manoj, thank you for your feedback on Amrita, we'll make sure this is passed on!
5/5
GoogleAmrita Rathod has provided me with a great service going above and beyond her Estate Agent duties by explaining how some of the appliances worked. As a first time tenant I was explained all aspects of the tenancy agreeement in detail.
Hi Henna, thank you for your review on Amrita and your experience with LiFE. We are very pleased to know that you feel this way and hope you are enjoying your new home.
5/5
GoogleVery grateful for all the support and professional execution! Valentines and team did a fantastic job - highly recommended!PositiveResponsiveness, Professionalism
5/5
GoogleBeki is a great property manager! She is super responsive and helpful.
1/5
GoogleVery unhappy with the services. After I moved in a new flat they have promised they will register me for Water and Electriciy services. After multiple e-mails and 5 months passed they still have failed to register me, by consequence I haven’t received my bills and I do not know if the flat it’s a suitable place to live as I can not calculate my monthly expenses. The flat is entirely based on electricity.
4/5
GoogleI would definitely suggest Life residential team for flat hunting at London. My experience (with Mo Marstani as my consultant) is that the team can provide a very good service and they are marketing really nice properties. From the first day that you move in you are having the property manager next to you (Maquel in my case) and this provides a sense of security and caring. Thank you team for the support :)
5/5
GoogleVery happy with the reactivity and efficiency of Michael Mushota, who helped us with a repair. He was great at managing the contractor, informing us on the progress, and was in general very friendly and attentive to us. Pleasure to work with!
Thank you Anastasiia for the review!
5/5
GoogleThis was by far the best renting experience I ever had. The process itself went smoothly and fast with the help of Bruce Bell (the agent). He answered every question me and my partner had and was really polite and appropriately friendly.
Hi Isabela, it's been our pleasure. Thank you for the incredible review and if you need anything else, do let us know. We're here for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from sellers, rated 5.0 out of 5 on average. For example, Anton wrote: "Sam Jones was exceptional with keeping Raymond and I both up to date with every change or problem that was brought to our attention. Very mannerly and and ..."
8 reviews from buyers, rated 4.8 out of 5 on average. For example, MEHMUD wrote: "It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was ..."
166 reviews from landlords, rated 4.9 out of 5 on average. For example, Caroline wrote: "Shadey is the best agent I have dealt with, as is Life Residential as a company. I have two flats, both of which were rented out very quickly - one within an ..."
306 reviews from tenants, rated 4.7 out of 5 on average. For example, Qifan wrote: "Recently I rented a flat via Life Residential and have got Kristina as my property administrator. Firstly during the reference process, Kristina was able to get ..."
