LiFE Residential Acton reviews

★★★★★ 4/5

The Trusted Agent

Joe was very professional and prompt in response.

Asif · 19 February 2016

★★★★★ 4/5

Google

Farah Karimi has been very responsive in getting the issues sorted after she became my property manager. She was quick in turning around with emails during my move out and everything related to it. Thank you!

Sandhya · 29 July 2019

★★★★★ 5/5

Google

Great service from all the team. Mo and Taylor helped me through all the process from finding the perfect flat to moving and settling down. Also Reah has been amazing since I moved in. Totally recommend.

Norberto · 29 July 2019

★★★★★ 5/5

Google

Amazing place. Modern, clean,fully fitted, quiet. Daniel and Bruce really helpful at any time.

Iwona · 21 May 2024

★★★★★ 5/5

Google

Couldn’t have asked for a better agency. My move in was quick and smooth. Thank you Bruce, Angel and Christina.

Sarah · 16 October 2022

★★★★★ 5/5

Google

Fantastic service from LiFE Residential, and especially property manager Christopher Lazarides. He was incredibly helpful and always went the extra mile. The best estate agents I have ever dealt with, I will definitely considering using their services again in the future! 5/5PositiveResponsiveness, Quality, Professionalism, Value

Dan · 21 June 2021

★★★★★ 5/5

Google

Beki Smith of Life Residential got in touch with me over the impending expiry of my tenant's AST with a view to renewing. We discussed the options - she was very helpful and was up to date on the tenancy terms, current market rents and inflation numbers. She followed up promptly with both me and the tenant. The exchange was polite, fuss free and professional throughout. I renewed!PositiveResponsiveness, Professionalism

Satish · 25 August 2022

★★★★★ 2/5

Google

Very quick and efficient to sign the deal. Once the contract was signed getting any issue done was taking ages. I rented a flat using them for over 18 months and some issues regarding the flat were not fixed during the 18 month tenancy. They try to charge for anything they barely legally can. They double charged me on cleaning - at the check in and the check out. When it comes to moving out they arranged viewings without my permission. They didn't notify me about bringing people to view the flat so I was surprised to see strangers in the flat during the time when I was still renting. After moving out it is difficult to arrange the return of the deposit. They are not responsive, they don't communicate clearly and generally don't seem to care much. I don't think they do it on purpose. I think the company is very poorly managed and definitely understaffed.

Mat · 28 August 2020

★★★★★ 1/5

Google

Hello there, I am a friend of Catherine, who started to rent a flat through this agency a month ago. I want to inform anyone who wants to rent with the agency, please do not. I heard so many complaints about what this agency did to my friend, that it is a real shame for this company. Just to let anyone know, never deal with Bernard manager. He was in charge of the flat from the beginning, then he decided to give the responsibility to another manager. He is not a professional at all. What happened was that my friend and him and also the cleaning service agency agreed that after the cleaning service, the cleaning ladies from the Polland would ring the office and Bernard would come and close after them the door, or at least somebody from the agency, because due to his fault and another colleague, this agency did not have a separate key to the flat. Then my friend received a call saying that her flat is open and when she called Bernard, he was laying that he did not agree on anything and he is not even in London. What a shame! When you actually have evidence that he has been lying over the phone about that he is not in London, as his colleague told that actually, he was, so that these ladies just went without closing the door and also they did not clean the flat at all. And it is not the end of the problems!

Viktoriia · 27 August 2020

★★★★★ 5/5

Google

We rented a studio in London for 9months through Life Residential. The treatment throughout was highly professional. The processes are clear and transparent. The staff are well-trained and very helpful. Our property was managed by Mahrokh and she was really helpful, particularly for closing out at the end the contract. I am generally very sceptical/disappointed by client services. Often there is the promise of service during the selling phase which then evaporates after the deal is done. But we were super happy with the way Mahrokh & team dealt with things from the Life Residential side.

Chris · 27 August 2020

★★★★★ 3/5

Google

At the moment I give 3 star due to some complications with managing the property. I had my first viewing with Amrita and second one with Bruce. With Amrita I had a nice viewing and had a nice back and forward with email in reasonable timing response, however I was told the possibility to remove items from the property which I found out to be not 100% true or with lot of complications after I've asked the removal of nothing really complicated that Kitchen utensils and bedroom sheets, duvet ect. I think need more attention to detail to house inventory condition as it might be not a pleasant thing to have it on the corner waiting for its removal and maybe not. My second view with Bruce about the actual visit of the flat that I was more interested in was nice, however a bit in a rush twice due to agency other appointments which is understandable but frustrating at the same time. Hope my problem will have better results in the next hopefully days or week with my possible revaluation on this review.

Nicholas · 27 August 2020

★★★★★ 5/5

Google

Bruce helped me move into my brand new apartment last week! If i could give him more stars I would! Highly recommended. Process was quick and easyPositiveProfessionalism

Jade · 25 August 2021

★★★★★ 1/5

Google

Hello everyone, I am a friend of Catherine, who started to rent a flat through this agency a month ago. I want to admit that this agency is worst I have seen in London, please never deal with them. They promised my friend that they will change the washing machine and fridge and also the electricity and furniture as it is not in a working condition, but after one month they were only capable to change the washing machine with full of scratches on the floor and damaged the furniture. And it is not the end of the problems. What a shame for this agency !

Farrukhbek · 6 June 2020

★★★★★ 5/5

Google

I rented a flat in a new build in Poplar from them in their capacity as managing agents. They have been very responsive to breakdowns around the flat and even when I was dealing with emergencies. In particular, my property manager has been very helpful. Thank you.

WK · 27 August 2020

★★★★★ 5/5

Google

Evris was the best agent I have ever met and did almost everything for me while being very responsible.

Yang · 16 September 2022

★★★★★ 1/5

Facebook

Very poorly managed check-in/check-out process where they didn't share the check-in inventory with me for review, therefore could claimed already damaged areas at check-out. Try to get every penny out of me, never acknowledging their mistakes and using really poor excuses when answering my legitimate questions. Worst experience in my 5yrs+ in London.

Jean-Baptiste · 8 December 2016

★★★★★ 5/5

Google

Carlos DaSilva and the team at Life Residential havve been amazing throughout my rental journey. He has been there every step the way which was very important being a first time renter in london. I would highly recommend life Residential to anyone consider renting or buying a property.

Leroy · 8 April 2020

★★★★★ 5/5

Google

Responsive and easy to work with. It's a pleasure to work with Bruce. Best regards, Eric

ERIC · 3 March 2024

★★★★★ 4/5

Google

Well, its time to appreciate the great support and needed help extended by Life Residential during my 21 months stay..its been fabulous experience and always been easier whenever i needed the most -- special thanks to my property manager Ms Maggie W.--Appreciated and keep up the good work !!

Avinash · 11 November 2019

★★★★★ 4/5

The Trusted Agent

Property review

Overall great experience with Edward. The thing is I need to keep following up for each every steps right from viewing of my property and expectation was to get the response proactively. As I was not receiving response I had to give up on one of property in Trident itself on 5th Floor.

Yashpal · 6 September 2016

★★★★★ 5/5

Google

We had several issues when we moved in to our rental property, but we got great help from Gina who stayed on top of it until everything was sorted. Thanks!

Piotr · 8 March 2023

★★★★★ 1/5

Google

Avoid at all cost. After signing a tenancy agreement and paying the whole thing UPFRONT! we have been having with incompetent and lazy managers and staff. Our flat was handed over a day late to start with. No apologies given. the flat was in a state! The vacuums cleaner was broken and after mentioning this we were told to purchase a new one and we will be reimbursed within a week. After many many email/phone calls/voicemail its been nearly 2 months and they still come up with excuses. it took us a visit to their head office to try and get this sorted. As stated they are lazy liars and incompetent. Just know as soon as you pay them then they will ignore you and treat you like trash.

Local · 15 March 2020

★★★★★ 5/5

Google

I had a great experience with Life Residential throughout the letting process, would like to appreciate Musawer Wafa, he's extremely professional and goes out of his way to ensure all enquires are dealt with to the satisfaction. Keep up the good work and thanks for all the help!

Kanishk · 8 February 2020

★★★★★ 1/5

Google

Absolutely not responsive to any of my emails, no induction when entering the flat and not helpful at all for any of the issues I have. I have to call them every week and ask them to respond to my emails. Until now a terrible experience

Giorgia · 15 September 2020