Every review we hold for the Acton office, from every platform, shown as written. First names only.
★★★★★ 5/5
The Trusted AgentThoroughly professional service
I am writing s a tenant who is new to Life Residential. I had a couple of issues early on in the flat which Romina dealt with quickly to ensure they were resolved. She was also very diligent in following up to check that everything was satisfactory following he work done by the contractors. Couldn't ask for more than that!
Paul · 2 February 2016
Agent replied · 2 February 2016
Thank you for such a positive feedback. We're happy to have you as a client. Please, do not hesitate to contact us if we can be of service in the future.
★★★★★ 5/5
GoogleExcellent service , special thanks to Afzana .
Hussain · 29 July 2019
Agent replied
Thank you Hussain for the review.
★★★★★ 5/5
GoogleVery pleased with how Amrita handled enquiry and she is an absolute gem. From start to the day she gave me the keys, she has been excellent and understood my needs. She has been courteaous, pleasant at all times and she is a credit to the company. She has also brought me some good luck....so Thankyou.
Jasdeep · 29 July 2019
Agent replied
Thank you Jasdeep for the review!
★★★★★ 5/5
GoogleVery professional and very detailed process oriented. Its a pleasure working with company like this and it generated a lot of trust and value. A big call out for George who has been working all through out keeping things updated and making sure all clarifications are responded on time. Its a pleasure knowing Life Residential and working with the Team. Five star to George and the entire team. Thank you very muchPositiveResponsiveness, Quality, Professionalism, Value
Arijit · 21 June 2022
★★★★★ 5/5
GoogleManagement is responsive and responsible. When a dishwasher was broken (in the flat we are living) they replaced it to a new one very quickly and it didn't cost us anything.
SA · 25 November 2021
★★★★★ 5/5
GoogleExcellent service , special thanks to Afzana .
Hussain · 17 June 2019
Agent replied
Thank you Hussain for the review.
★★★★★ 5/5
The Trusted AgentExecellent
Lord was very helpful and helped as much as he could.
Tina · 24 September 2016
Agent replied · 26 September 2016
Thank you for giving us such positive feedback Tina. We're happy to have you as a client.
★★★★★ 4/5
The Trusted AgentA friendly and efficient service.
Endrit and Eduard have both provided a professional and expeditious service.
Gilbert · 13 April 2016
Agent replied · 14 April 2016
Thank you for such a positive feedback. We're happy we could help.
★★★★★ 1/5
GoogleWorst estate agent I have dealt with. Refuse to provide landlord details. I have lived in a flat for 4 months and already had to complain 5 times about separate issues and repairs needed. If you want to have a nice flat where everything works, choose a different letting agent. If you have an out of hours issue, they don’t answer the phone and also when they do, they refuse to help. Useless and awful customer service.NegativeResponsiveness, Quality, Professionalism, Value
Harry · 25 August 2021
★★★★★ 5/5
GoogleThe perfect example of great customer service. Both the finance manager Ms Teresa Duarte and senior property manager Aslihan Gulseven have been most prompt in answering all my queries and helping me sort out various issues.
Thank you ladies!
Audrey · 29 July 2019
★★★★★ 5/5
The Trusted AgentRenewal actions
Wilmari was very professional and helpful, would highly recommend her!
Rishi · 20 April 2016
Agent replied · 21 April 2016
Thank you for such a positive feedback. We're happy we could help.
★★★★★ 1/5
GoogleGreat agency if you are a landlord, awful if you are a tenant.
The simplest issue with Life residential or the flat itself takes a minimum of one month to be resolved. Sometimes up to six.
The amount of wasted time sending emails and chasing things up must amount to dozens of hours over a period of a year.
The staff mean well and are polite, but are either incompetent or not diligent.
Examples:
- they moved us in with a bed missing from one of the bedrooms and nobody knew what happened
- A broken washing machine took about a month to replace
- They took weeks to send us our checkout report and then an extra two months to return only a part of our deposit, withholding money on imaginary charges causing us to have to spend time submitting a dispute claimNegativeResponsiveness, Professionalism
Sakis · 21 June 2021
★★★★★ 5/5
GoogleWe have been renting for three months so far, and we are very satisfied.
We just had a problem with the heating, and they came fixing the day after. Cristina has always answered us very promptly.
Mattia · 14 January 2023
Agent replied
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 5/5
GoogleThis is the first time I’ve rented out a property via Life Residential and so far they have not disappointed! My property manager, Alessio De Marco, has been nothing but helpful and very quick to response to all my quiries & issues. Definitely not a wrong decision, as a landlord, to use Life’s services!
Manipa · 29 July 2019
Agent replied
Hi Manipa, thank you for your feedback! We're so please Alessio has been able to assist you in your initial stages of renting out through LiFE! We hope this continues into the future. Thank you
★★★★★ 5/5
The Trusted AgentGood service and pronpt resposes
Rosie is very efficient, knowledgeable, professional and friendly. .
FREDERICO · 21 March 2017
Agent replied · 27 March 2017
Thank you for taking the time to give Rosie such positive feedback Frederico. We are thrilled you are happy with her service, and we hope you are enjoying LiFE in London!
★★★★★ 1/5
FacebookThe property management is very negligent handed us the apartment in a condition hazardous for our health. They didn't meet any condition we had in our offer that they had accepted in writing (like removing mould). Even the washer had mould and they didn't fix it till 2 weeks.
We had to clean the apartment at our own expense since they were unresponsive to our email that the apartment wasn't clean and they are refusing to refund it.
We have been having hot water problems since moved in and they only temporarily fixed it. Their contractor didn't bother showing up despite us making several calls that we need hot water.
They even lied to us (in writing) during the offer claiming that the washer is a washer+ dryer and they are now refusing to do anything about it.
Overall the apartment is uninhabitable and the property management don't fix anything on time.
Anusha · 17 May 2021
★★★★★ 5/5
GoogleBruce helped me move into my brand new apartment last week! If i could give him more stars I would! Highly recommended. Process was quick and easy
Jade · 15 March 2022
★★★★★ 5/5
The Trusted AgentLease Renewal
Wilmari did a great job - prompt and efficient.
CJ · 31 March 2016
Agent replied · 4 April 2016
Thank you for such a positive feedback. We're happy we could help and we'll continue exceeding your expectations.
★★★★★ 2/5
The Trusted AgentWorst real estate experience ever
Very bad property management service. I had to wait really long for the agent to resolve very simple issues during my tenancy and at check-out. I had to wait an entire month for them to refund my deposit after I moved out. This is really unacceptable. LIFE Residential was the worst real estate experience of my life.
Gosia · 10 March 2016
Agent replied · 15 March 2016
I am sorry to hear that you have not found the service you have received from LIFE Residential satisfactory. I would like to assure you that LIFE Residential always aim to deliver exceptional customer service to all of our clients and are constantly working towards improving the services provided. This is why your feedback is so important to us. We would love to speak to you further regarding your experience. If you would be happy to do so, please contact us on 020 8896 9990.
★★★★★ 5/5
GoogleManagement is responsive and responsible. When a dishwasher was broken (in the flat we are living) they replaced it to a new one very quickly and it didn't cost us anything.
Alexander · 31 May 2021
★★★★★ 5/5
GoogleVery organized. Trying to implement new technologies and drive innovation forward making the processes easier. Even if the application does not work very well, for times to times, the people are very willing to help. Special mentions for Bruce Bell, a person willing to go extra mile for the welfare of his clients.
Tiberiu · 29 July 2019
Agent replied
Thank you Tiberiu for the review!
★★★★★ 1/5
The Trusted AgentJust pathetic
Just pathetic service by property manager- Jess Hare
Ravi · 29 October 2016
Agent replied · 31 October 2016
We are sorry to hear that you have not found the service you received from LiFE Residential to be satisfactory Ravi. We would like to assure you that we always aim to deliver exceptional customer service to all of our clients, and are constantly working towards improving the services provided. This is why your feedback is so important to us. We would love to speak to you further regarding your experience. If you would like to discuss which property this is in regards to, please contact us on 02088969990.
★★★★★ 1/5
GoogleAppalling service as a tenant. Slow to respond to issues, if they get resolved at all! I’ve lost count how many times my property manager has changed and I find out over an out of office that they’ve left! No transparency on route to making complaints. It’s clear the landlord is their priority with tenants getting little to no respect in the process. Avoid this agency if you’re a tenant PLEASE!
Sarah · 18 July 2022
★★★★★ 5/5
The Trusted AgentReview
Nazia is really efficiency and did really well.
Yimin · 3 May 2016
Agent replied · 3 May 2016
Thank you for your positive. We're glad to hear you are happy with our service and we'll continue exceeding your expectations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
