LiFE Residential Acton reviews

★★★★★ 4/5

The Trusted Agent

Individual assistance was good, quick and helpful. dealing with too many people.

I found LR helpful and staff were always polite, quick and responsive. They always respond to issues; manage situations; contracts, etc. efficiently. It would be good to hear from them on what is the best way to get things done whether its refurbishments or rental rates. I get one quote for maintenance, etc. rather than options I can choose from. There are different people in LR dealing with all the issues related to a property, so I find it very difficult to get the full picture of where things stand; I don't know who to go to on what. It would be good to have one overall coordinator for a property/point person.

Hannan · 25 October 2016

★★★★★ 5/5

The Trusted Agent

Fantastic person, professional and helpful!

I came originally to view 2 different departments by other agencies, but Ed has offered me a better deal and seemed way more professional than them. From Monday early afternoon until Friday afternoon everything was sorted and ready to move in! I definitely was overbearing as was under pressure to move out until Saturday, But with Ed's and administrations teams help everything was sorted out. smoothly! And I must say I do not know how he kept his calm with being extremely busy with all the new tenants! it was my first time to rent such new property with my partner and it was the most pleasant and quickest experience! I will be definitely for the future contacting Ed again if it will come to changing properties. Keep up your good work Ed!

Paulina · 6 September 2016

★★★★★ 1/5

The Trusted Agent

Horrible property management, and poor attitude towards tenants

I'm sorry to say that after one month of struggling with these people, as a new tenant I'm stuck with worse problems than the few I started with. First, their inventory check is completely unreliable and inaccurate. Second, they do not respond to any calls or emails unless you follow up at least ten times. Finally, I have had the misfortune to rent a property that is also managed by these people, and to start with I had a minor boiler setting issue, a broken dryer and two non-functioning lamps that went completely unnoticed during their "inventory check". During the first visit of the repairmen, for which the property manager provided a set of management keys, the house was left in a mess with dents and damages to the floor. After the first "repair", the broken dryer became a broken washer as well. After a month of follow-up through emails and calls, I am still struggling to get someone to respond to my requests. The landlord has also been billed for these supposed "repairs" without any verification or follow up. If I could go back in time, I would definitely not rent any property let or managed by these people

Sharanya · 10 August 2016

★★★★★ 1/5

The Trusted Agent

Abysmal customer service to tenants

We have been tenants in a property managed by Life Residential for 5 years. We have constantly had problems in getting any response from Life on any issues, having to follow up multiple times to get any action whatsoever. Often requests are left unanswered or ignored completely. Recently, I emailed three times regarding some issues (a couple of which have been outstanding for months) and called twice before getting any response - only then was I told they had a "serious IT issue" and lost emails from the last weeks. Appalling.

Dave · 5 August 2016

★★★★★ 5/5

The Trusted Agent

Michelle aka Shelly Galea

As Landlords, my husband & I have had the pleasure of dealing with Shelly who has looked after the day to day management of our current tenancy & we are understandably delighted to know she will continue to look after us when our new tenants move in. Shelly always responds speedily to our communications and successfully resolves matters in a timely manner, whilst at all times keeping us in the loop. All of which is wrapped up in a very genuine friendly manner, so much so that we are made to feel we are the only Landlords she is looking after yet of course we know in reality we are only one of many, but somehow Shelly manages to make us feel special. A rare talent & one to be commended. More Letting/Managing Agents could learn a lot from having people like Shelly in their employ. Well done Shelly & well done LIFE.

LD · 15 June 2016

★★★★★ 5/5

The Trusted Agent

Review of service by Lukasz

Lukasz has given me very efficient & professional service. I'm very happy with his prompt response rate and would like to commend him for a job well done! Keep it up, Lukasz!

Siew · 9 June 2016

★★★★★ 5/5

The Trusted Agent

Efficient, diligent, professional. That is Sean.

Sean is the property manager that takes care of the building where we have an apartment. Over the passed 7 months I have received constant excellent service from Sean. Much appreciated Sean

Thomas · 25 May 2016

★★★★★ 4/5

The Trusted Agent

Your service is always in-time, gives us notice in advance. The email was always clear. The staff is friendly and can be contacted if we want to. Although we are overseas landlord, we have not found difficulties in communicating with you when we want to. We appreciate your service. It would be better if you could find us longer period tenant just to save us hassle, having to change/ find new tenant after a while. Overall, the service quality is good.

JIE · 21 May 2016

★★★★★ 5/5

The Trusted Agent

Very knowledgeable and prompt

The process was efficient and prompt. Emails and messages replied asap. all relevant information answered. Lord is a very promising agent.. There is no problem working with Lord again in the future.

Pak · 25 April 2016

★★★★★ 5/5

The Trusted Agent

最好的服务 - best service

我是Flat J1303 (G1308) Jackson Tower 1 Lincoln Plaza London E14 9BD 的房东。我的这一房产于2月26æ, ¥æ‰¾åˆ°æ»¡æ„çš„租赁客户é¦, 先感谢lifet公司和 Kenneth Xu的努力。 Kenneth Xu是一个出色的物业经理。作为海å¤, 房东的我不会讲英æ, ‡ï¼Œå­˜åœ¨è¯­è¨€éšœç¢ï¼Œå·¥ä½œåˆç¹å¿™ã€‚能有一位一站式全程服务又可以说中æ, ‡çš„物业经理让我们轻松好多。ä», 对人诚恳，有耐心。工作态度认真、负责。ä», 帮助我解决了如房屋要添置电视、配钥匙、费用结ç®, 等的各种é, ®é¢˜ã€‚我们非常满意ä», 的服务！ [The following is a translation from Google Translate;] I'm Flat J1303 (G1308) Jackson Tower 1 Lincoln Plaza London E14 9BD landlord. I do that property on February 26 to find a satisfactory rental customers Thank lifet company and Kenneth Xu efforts. Kenneth Xu is an excellent property manager . As overseas landlord I do not speak English , language barriers , and busy work . To have a one-stop full service and can say that Chinese property manager so that we relaxed a lot . As he is sincere, patient. Work attitude , responsible . He helped me with the purchase such as a home to TV , with the key, the cost of settlement of various issues . We are very satisfied with his service !

Xin · 22 March 2016

★★★★★ 5/5

The Trusted Agent

Tonte quickly arranged a fix for the washing machine

I phoned LifeResidential and they tried to connect me to Tonte but his line was busy at the time and I requested a call back. He called me later on and I explained to him the problem with the washing machine and he realized the importance of getting it working soon and arranged someone to come and look at it the next day. He remained in communication to let me know what was happening from the beginning to the end. The contractor arrived on time and sorted it out quickly and I am very pleased with this short turnaround and Tonte and the contractor's professionalism and communication skills. Thank you.

AR · 2 March 2016

★★★★★ 5/5

The Trusted Agent

Refreshingly responsive and attentive

Working with an agent that is professional is not that uncommon; however, working with an agent that is professional and genuinely friendly is very uncommon. Romina goes above and beyond to make us (tenants) feel like she truly cares about the issues we raise. However complex the situation, she will persist in working with you on it without tension or fuss. She has helped us resolve every single one of our issues, communicating quickly and clearly along the way, and we absolutely love working with her!

Stephanie · 19 January 2016

★★★★★ 2/5

The Trusted Agent

Pricey, but poor service

The fees they charge do not match the quality of service, and their contracts are carefully crafted to make you pay... more. They also were dishonest about the new constructions in progress in the area that ended up completely hiding the sun from our flat. Oh, and they are not very data privacy aware either: At least one of their associates imported her email address book into LinkedIn. She was suggested to me although I don't know her and the only link between us (I am a foreigner) was the email address I used with Life. Will never work with them again.

YJ · 13 December 2015

★★★★★ 5/5

Google

Very pleasant overall experience, down to a well organised move in at the end of January. Amrita was a great help and answered all my questions throughout.

Elizabeth · 8 February 2020

★★★★★ 5/5

The Trusted Agent

Excellent Service

Mr Kenneth XU is a very thoughtful and kind person.He had done his work very professionally, and effectively for us when we left the property.I sincerely appreciated his great help and brilliant attitude for any queries we had. We would like to say a big thank you to him though it was a while ago. The experience we had with Mr Xu from Life residential had been the best ever one in all of my renting experience. I highly recommend you to any of my friend who need to rent or let a property.

Jing · 11 November 2015

★★★★★ 5/5

The Trusted Agent

Prompt Service, Excellent Attention to Detail and a pleasure to interact with

Cliflyn is an absolute pleasure to deal with - she is extremely prompt in her responses with a willingness to help and a zeal to take the deal over the line!

Sid · 23 December 2016

★★★★★ 4/5

The Trusted Agent

Prompt, pleasant and professional

As a landlord living abroad, I appreciate Geri’s professionalism and follow-up. There have been several issues with the tenancy and she has handled them efficiently and effectively. Always prompt and pleasant.

Brendan · 28 November 2016

★★★★★ 5/5

The Trusted Agent

Fantastic agent, has been extremely helpful throughout our tenancy

Very happy with Sam Loader and the rest of the team. Received excellent care and support throughout our 2 year tenancy. Would stronly recommed Life Residential to friends and family Maria

Maria · 4 May 2016

★★★★★ 5/5

Google

Really good experience and such a simple process to get a viewing and moving in 2.5 weeks later. Gio specifically was so helpful with every step of the process and made it quick and easy to get in. Would definitely recommend

Mark · 19 March 2024

★★★★★ 5/5

The Trusted Agent

Arranging repairs

Jordane has been most friendly, helpful and courteous when arranging repairs. It is a pleasure to contact him and he responds to requests promptly. I have no hesitation in recommending him

Margot · 26 April 2016

★★★★★ 5/5

The Trusted Agent

Friendly, professional and efficient

It was always a pleasure to deal with Alice, whether by email or phone. She dealt with any issues we had quickly, and the move out process with smooth and efficient.

Gary · 18 April 2016

★★★★★ 5/5

Google

One of the best customer service I have ever had, in particular Harry Free has been attending me and taking care that the process goes smoothly. It felt like my friend has been helping me move countries. Highly recommended and hope to keep renting with Life Residential while I am in London.PositiveResponsiveness, Professionalism

Pelesh · 21 June 2021

★★★★★ 5/5

Google

Very happy with Hayley Bellfield as our property manager. She is very efficient and responsive, makes the process of dealing with any issues fast and stress free.

Ed · 29 July 2019

★★★★★ 5/5

The Trusted Agent

Review - Samuel Jones

Samuel was proactive and prompt in helping us move into our new property. He was helpful in answering all our questions even after his work hours. Thanks Sam for helping.

Niranjani · 23 November 2016