Trusted Agent profile · Acton · Greater London
Verified
★★★★★
1,227 reviews across 3 platforms
Unit 2, Portal West Business Centre, 6 Portal Way, Acton, Greater London, W3 6RU
LiFE Residential's office in Acton, Greater London, at Unit 2, is rated 4.4 out of 5 across 1,227 reviews on three platforms, including 695 Google reviews rated 4.2.
695
Reviews on Google
This office
21
Reviews on Facebook
This office
511
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sam Jones was exceptional with keeping Raymond and I both up to date with every change or problem that was brought to our attention. Very mannerly and and ...Read all 4 from sellers
It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was ...Read all 8 from buyers
Shadey is the best agent I have dealt with, as is Life Residential as a company. I have two flats, both of which were rented out very quickly - one within an ...Read all 166 from landlords
I have moved into my flat for almost half a year now and Jonathan has continued to deliver, There were several issues with heating, furnishing and pest control ...Read all 306 from tenants
LiFE Residential offer services in lettings, sales and property management. Founded in 2000 by Jonathan Werth and Jason Dienaar, together they hold over 40 years property expertise and are still guiding LIFE’s way. LiFE began with 1 office in Parliament View and 3 members of staff. Today, we are one of the UK’s leading privately owned real estate agencies, specialising in new luxury developments. We have 12 offices located across London, and have expanded internationally with offices in Hong Kong, Singapore and South Africa. We employ over 115 dedicated members of staff who speak over 32 languages. We have cultivated a reputation based on honesty and integrity, building strong relationships with London developers. As the appointed lettings and management agent for Galliard Homes and City And Docklands, along with many other London developers, we can provide you, our client, with unrivalled access to the best residential property in London. Here at LiFE, we employ only the best people. Our staff live and breathe the London property scene and receive the highest quality professional training. Each and every agent is an expert on their location meaning we can offer you insightful and comprehensive advice. With all of our offices either on-site at large developments or within 15 minutes of our properties, we provide a high quality, personalised and hands-on service to all of our clients.
Every review we hold for the Acton office, from every platform, shown as written. First names only.
5/5
The Trusted AgentExcellent Service
Colm and his team are just excellent. Being an overseas investor, a good, reliable and trustworthy management company is essential for investor and Life Residential definitely manages my property on my behalf very well.
Thank you very much for giving us such positive feedback Carine. We're happy we could help and we'll endeavour to continue exceeding your expectations.
5/5
GoogleBrogan has been so helpful. She always replied very quickly to all my queries, and has been efficient at sorting out all my issues. Thank you so much !!
Hi Claire, thank you for your feedback on Brogan - a great member of staff!
5/5
GoogleBeki has been tremendous as a property agent so far, coordinating well between myself - the tenant - and the landlord so that any issues are dealt with promptly.
Hi Muath, thank you for your feedback on Beki - great news!
5/5
The Trusted AgentContract renewal
Geri negotiated and arranged the renewal of my tenancy agreement with my tenant. She responds to queries promptly and provides sound and professional advice when asked. It was a pleasure to work with Geri.
Thank you for such a positive feedback. We're happy we could help.
5/5
The Trusted AgentLord has been very helpful and professional throughout our experience with LIFE. He listened to our requirements very carefully and always had good suggestions. In short, the service we got from Lord was great!
Thank you for your feedback. We are happy you're pleased with our services and we'll continue exceeding your expectations.
5/5
GoogleI highly recommend Life Residential to anyone. Harry is very responsive and professional. It took less than a week for them to complete all the procedures. My family and I are very thankful for their professional service. Their guidance and assistance are very impressive. Their move-in assistance system is very handy too.PositiveResponsiveness, Quality, Professionalism, Value
5/5
The Trusted AgentEfficientand tactful
Joe has been very helpful and tactful in the renewal of my daughter's .lease. He has been efficient in dealing with a complex situation. He has also been unfailingly courteous. Thank you , Joe.
Thank you for a positive feedback. We're happy to have you as a client.
5/5
The Trusted AgentExcellent service and very professional
I found Geri to be a very competent agent who was extremely professional at all times and prompt with her replies. From my experience she was very competent and I would recommend her 100%!
Thank you very much for your review. We really appreciate your comments.
5/5
GoogleI had a great experience with Life Residential :) I worked with Alessandro and he was super helpful and informative from the very beginning. They're very open and communicative and want to help you! They're thorough and they know what they're doing.
5/5
GoogleI had an excellent experience with life residential. Special thanks to Benjamin and his team, whole process from start to finish was seamless. Keep it up the good work :)
Hi Castia, thank you for the feedback. It's great to hear Benjamin and the team did a good job!
4/5
GoogleAnca Manolache is a very professional and dedicated estate agent. She tries to solve queries and requests raised by clients in a quick and efficient way as much as possible.
Hi Sofiene, thank you for your feedback!
5/5
GoogleWould recommend Life they found me a very reliable Tennant quickly so will use them again
5/5
The Trusted AgentIneta
Ineta has been and is being extremely helpful for me. She had picked up all the issues i had in the apartment and is a true communication channel between the landlord and me.
Thank you for giving Ineta such positive feedback Gonzalo. We're happy we could be of assistance.
5/5
The Trusted AgentEfficient time management with results
Kristina has the vital follow through quality that's required to diligently chase the important communications between clients that could easily drag on for longer than needed. Time savings is a massive productivity boost.
Thank you for giving Kristina such positive feedback Alex. We're happy doing business with you.
5/5
The Trusted AgentJames Orr
I called James as I urgently needed my deposit to be processed. James was extremely polite & professional & processed my request straight away. He couldn't have been more helpful hence this review!
Thank you for your kind review Dal. We're thrilled you were happy with James' service.
5/5
The Trusted AgentHelpful, responsive and efficient
Nazia was quick to respond, helpful and efficient in arranging a last minute viewing of our family's newly purchased property as my father was in town for just a few days. Thank you!
Thank you for such a positive feedback. We're happy we could help and we'll continue from exceeding your expectations.
5/5
GoogleAmrita from Life Residential was without fault professional and very responsive to our requirements. Quick smooth transitions of contracts allowed us to move into the property within 14days from viewing. Amrita remain the point of contact throughout providing guidance on documentation requirements and coordination in-house with follow up correspondences. Personal thank you from us all (family) for making this experience pleasurable and effortless. A highly recommended asset to Life Residential 👍🏽PositiveProfessionalism
Hi Richard, thank you for your feedback! We're pleased you were able to move into the property nice and quickly!
5/5
GoogleI've heard that emigrating to the UK is never easy. Having said that, Alessandro handled the process of inspecting, confirming, and checking into my flat so well that it was completely effortless on my part. Thank you to him and the team at LIFE Residential, I'm a grateful and happy customer of your services.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
GoogleWe are very happy with the service that Jack Piggott provided. We had an issue with our boiler and washing machine and he resolved the matter swiftly. Great communication!
Hi Yong, thank you for your review.
5/5
GoogleExcellent professional service and communication from Bruce, Kristina and Lord. Kept us well informed and found a tenant for our flat in good time. Highly recommended.
Hi Atzar, thank you for your feedback. We are pleased to hear that Bruce, Kristina and Lord did a good job.
5/5
The Trusted AgentProfessional and prompt
Geri reminded me in plenty of time about the contract renewal date and kept me updated and explained things clearly. She always replied to emails promptly and her telephone manner was excellent.
Thank you for giving Geri such positive feedback Maryan. We're happy we could help and we'll endeavour to continue exceeding your expectations.
1/5
The Trusted AgentAgent for our property is awful
Our agent for our property at Drayton park is dreadful to work with. He often ignores emails for information until we email multiple times asking for updates on repairs. We have had issues with a repair in our flat that has been ongoing for nearly one year. He refuses to organize a call and will not call us back when requested. I'm shocked at the level of service that we have received. Would not recommend this agent or Life from the experience I have had thus far. However, this is a review about one of their agents that we have dealt with.
Thank you for your feedback. With our clients’ feedback, we are able to ascertain what we are excelling in, as well take on board the negatives in order to better ourselves as professionals and improve our company procedures. We are currently investigating your query - as your review is anonymous, please contact us on 02088969990 to discuss anything else. Thank you.
1/5
The Trusted AgentWorst agency I've ever used.
"Not even sure where to begin here, but it all went badly from early one and just got worse. It's not office specific. Most of the time we had no idea who or which office they were contacting us from. No consistency in who you deal with, there's someone different for everything. Terribly slow and unhelpful when you raise a complaint and frequently our complaints were ignored. Very slow at getting things fixed and we had multiple issues which made the experience far more unpleasant. Hassled us for same days viewings and let themselves in without ringing the doorbell. Life Residential also had our utility and council tax bills closed a month before we moved out which has caused us a great deal of grief and refuse to acknowledge or assist with this.. The irony is we can't get out deposit back until we pay the final bills, which Life Residential have prevented us from doing.. We have also just had our final check out summary. They are trying to charge us over £80 for 2 lightbulbs ( even though not all were working when we moved in and we left all of our spares at the property as a courtesy) They have also tried to charge us £80 in compensation for damage that existed prior to our tenancy and is also arguably wear and tear. Both of which are grossly inflated prices and unjustifiable, even if they had been our fault ( which they were not) I would never recommend this agency to my worst enemy. No one deserves to endure what we did and I really don't have anything positive to say about their service. I wish I had paid a bit more attention to the reviews before I moved in. It would have saved me a lot of stress and unnecessary cost"
Dear Kd, thank you for your feedback. We are sorry to hear that you have not found the service you received from LiFE Residential satisfactory. This certainly does not sit well with us. Your property manager will be in contact with you shortly (if not already) to discuss the deposit dispute process that you've just started in more detail. Alternatively, if you would like to discuss this further, please contact us on 02088969990.
5/5
The Trusted AgentDear Sunny
Gentleman Sunny, really down to earth man. This was my first experience with Life residential and I must say it was an instructive and good experience! Sunny know how to communicate even if you are overseas, and it was easy to keep communication even though we were so far away. I may contact Sunny anytime, and he is quick to respond! However, he made everything easy for us and we got all the answers regarding our process. It is always challenging when you are dealing overseas, but this was comfortable process with Sunny! Thanks, Kind regards Nimra & Haris
Thank you for giving us such a good word Nimra and Haris. We're happy we could help and we'll endeavour to continue exceeding your expectations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from sellers, rated 5.0 out of 5 on average. For example, Anton wrote: "Sam Jones was exceptional with keeping Raymond and I both up to date with every change or problem that was brought to our attention. Very mannerly and and ..."
8 reviews from buyers, rated 4.8 out of 5 on average. For example, MEHMUD wrote: "It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was ..."
166 reviews from landlords, rated 4.9 out of 5 on average. For example, Caroline wrote: "Shadey is the best agent I have dealt with, as is Life Residential as a company. I have two flats, both of which were rented out very quickly - one within an ..."
306 reviews from tenants, rated 4.7 out of 5 on average. For example, GC wrote: "I have moved into my flat for almost half a year now and Jonathan has continued to deliver, There were several issues with heating, furnishing and pest control ..."
Tell us what you need and we'll pass your enquiry to LiFE Residential and up to three other top-rated agents near Acton.
