5/5
TrustpilotEasy to use and good communication
Easy to use and good communication.
Trusted Agent profile · 1 Cranmore Drive
Purplebricks Property Ltd 1 Cranmore Drive reviews
★★★★★
241 reviews across 3 platforms
First Floor, 1 Cranmore Drive, B90 4RZ
Purplebricks Property Ltd's office in 1 Cranmore Drive, at First Floor, is rated 3.3 out of 5 across 241 reviews on three platforms, including 51 Google reviews rated 1.0.
Reviews
Every review we hold for the 1 Cranmore Drive office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWe had a chat she explained
1/5
GoogleThe worst experience ever after not having even one viewing despite 3 months and reducing the price myself they are wanting the full price of more than 1600.00!! Paul my supposed sales representative never once contacted myself in 3 months! Julie Griffiths who cannot even send myself a Simple email came up with miserly £150.00 reduction and now after taking the property of the market they are wanting the full price Absolutely useless company All they want is your money No customer service WHATSOVER Biggest Mistake of the year was to go with this company and especially this branch If you want to waste your time go to Purplebricks!!
1/5
GoogleIf you want to be ripped off and scammed to put your house up for sale with these cowboys who suggest no sale, no fee and then sabotages 3 sales to fail and then demands payment for advertising the house. Then go ahead! We switched estate agents due to their incompetence, wrote a formal complaint and they still want payment when our house didn't even sell through these scam artists! Everyone use a different estate agent! This lot are not worth the hassle
5/5
TrustpilotGiles the gentleman that a spoke to was…
Giles the gentleman that a spoke to was very helpful . Thank you
1/5
GoogleAbsolutely ridiculous. They lied to me and stole £400 from me. Definitely do not go with them.
Agent replied · 11 April 2025
We're very sorry to read this review and we'd like to look into your experience, unfortunately as your name and contact details aren't available to us here on Google, we are unable to reach out to you directly, so please do get in touch by providing the full details using one of the options here: https://www.purplebricks.co.uk/contact-us it will go through to our Customer Service Team who will investigate and can contact you from there. Many thanks.
5/5
TrustpilotProfessional and quick service.
4/5
Trustpilotexellent company customer just one of the best service
exellent company customer service
5/5
TrustpilotInformative valuation
Keith from purple bricks came to give us a valuation, he was very informative and helpful, he knew his stuff in abundance. We were happy with his valuation and when we decide to go ahead next year with selling we will definitely be using Purple Bricks.
1/5
GoogleWe booked a viewing for a property and nobody showed up and they never took our calls. Awful. No wonder they have 1* reviews everywhere.
4/5
TrustpilotVery clear discussion
5/5
TrustpilotExtremely polite professional and down…
Extremely polite professional and down to earth - no bullshit
5/5
TrustpilotFantastic Colin
Colin, the agent, was very professional, honest and friendly
5/5
TrustpilotVery pleased
Very pleased with. the service, found it very informative
5/5
TrustpilotExcellent your representative was…
Excellent your representative was extremely pleasant and informative.
5/5
TrustpilotGood
Good, friendly and very helpful 👌
5/5
TrustpilotExcellent professional and friendly…
Excellent professional and friendly advice 👍
5/5
TrustpilotI'm pleased as to how professional it…
I'm pleased as to how professional it was. and how quickly the showing of the property went. I would be very happy to suggest purple bricks to any of my family and friends
1/5
YellNot a good experience.
Tried selling my mother's house with them when she went into a care home. All I can say is .... beware the "Compliance Team". They made the whole experience so difficult we basically told them to go away, and we put the house with another agent. He made the process so easy and we had a satisfactory offer for the property within a week. I would never recommend Purplebricks to anyone.
5/5
TrustpilotThink its terrible that you have to pay…
Think its terrible that you have to pay £80 for a identification check ect when we have a lawyer just another money making exercise
1/5
GoogleTerrible service, no updates still waiting after months to see if a sale will go through
1/5
Google18 days after leaving the property and 10+ phone calls later I've still not managed to speak to the "property manager" about getting back the deposit. "They will call you back" "they are in a meeting" "they are in training" "they are off Ill" "they are on annual leave" had LITERALLY ALL OF THOSE!!!! Quite a busy F!*K!NG week for them fitting all those holidays, training sessions, illnesses and meeting in the space of 2 weeks!!! We have been completely ignored since the checkout and have ZERO refund of deposit or sign of when we will get it or if they're will be any deductions! Literally NO communication for over 2 weeks!!! So now I will have to start legal proceedings to even get them to respond. What a joke of a company. Trying to get the extra interest on my over £1000 they are holding ransom.
1/5
GoogleHorrendous experience dealing with Purplebricks who were engaged to sell a property. 1) Agent responsible did not show up to viewings plus very poor communication with buyers and a number chose not to view the property because of this (I had paid Purplebricks for this service) 2) Very little / poor communication with me as the seller 3) Agent then left Purplebricks and we were not told until well after he had left 4) Purplebricks claim to have LOST the keys to the property (= security risk) and they were never returned I asked the Property Ombudsman to review this case which they did and concluded Purplebricks had FAILED to meet the Property Code requirements on all of these points and issued fee discounts. Despite these clear failings in all of the most basic requirements Purplebricks insisted on charging their fees (with a very small discount). I WOULD ENCOURAGE ANYBODY WHO HAS HAD A SIMILAR EXPERIENCE TO MAKE A FORMAL COMPLAINT THROUGH THE PROPERTY OMBUDSMAN WHICH SHOULD RESULT IN A REDUCED FEE BUT MORE IMPORTANTLY PREVENT OTHERS FROM EXPERIENCING THE SAME.
1/5
GoogleI was repeatedly messed about by agent T. Ross when I tried to view a property in Manchester, and promised multiple callbacks by the central team, which then were never received. This messing about has cost me a lot of time, and a lot of money in rescheduling care arrangements and accommodation to enable me to attend viewings (that were then changed without explanation or sufficient notice) as well as inconveniencing a lot of other people, and cancelling work. I am a ready-to-go buyer, with a mortgage in place that can be ported across, and a house for sale (with offers) WELL over the asking price for this property (£45k in excess, so that can't be the reason theyre so unhelpful) . I need to relocate, however, will actively avoid any property listed with Purplebricks (especially agent Mrs T Ross), based on this experience, and by the looks of it, the experience of many others.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Purplebricks Property Ltd 1 Cranmore Drive
How many reviews does Purplebricks Property Ltd 1 Cranmore Drive have?
Purplebricks Property Ltd's 1 Cranmore Drive office has 241 reviews across three platforms: 51 on Google, 27 on Yell (across the whole business), 163 on Trustpilot (across the whole business).
What is Purplebricks Property Ltd 1 Cranmore Drive's rating?
Purplebricks Property Ltd 1 Cranmore Drive is rated 3.3 out of 5 across all 241 reviews, and 1.0 out of 5 on Google from 51 reviews.
Where is Purplebricks Property Ltd's 1 Cranmore Drive office?
Purplebricks Property Ltd 1 Cranmore Drive, First Floor, 1 Cranmore Drive, B90 4RZ.
