Purplebricks Property Ltd 1 Cranmore Drive reviews

★★★★★ 1/5

Google

The worst experience ever after not having even one viewing despite 3 months and reducing the price myself they are wanting the full price of more than 1600.00!! Paul my supposed sales representative never once contacted myself in 3 months! Julie Griffiths who cannot even send myself a Simple email came up with miserly £150.00 reduction and now after taking the property of the market they are wanting the full price Absolutely useless company All they want is your money No customer service WHATSOVER Biggest Mistake of the year was to go with this company and especially this branch If you want to waste your time go to Purplebricks!!

Shiraz · 25 October 2023

★★★★★ 1/5

Google

If you want to be ripped off and scammed to put your house up for sale with these cowboys who suggest no sale, no fee and then sabotages 3 sales to fail and then demands payment for advertising the house. Then go ahead! We switched estate agents due to their incompetence, wrote a formal complaint and they still want payment when our house didn't even sell through these scam artists! Everyone use a different estate agent! This lot are not worth the hassle

Louise · 25 October 2023

★★★★★ 5/5

Trustpilot

Giles the gentleman that a spoke to was…

Giles the gentleman that a spoke to was very helpful . Thank you

Claire · 20 March 2026

★★★★★ 1/5

Google

Absolutely ridiculous. They lied to me and stole £400 from me. Definitely do not go with them.

Nandha99 · 22 March 2025

★★★★★ 5/5

Trustpilot

Professional and quick service.

ClientCG · 24 May 2026

★★★★★ 4/5

Trustpilot

exellent company customer just one of the best service

exellent company customer service

Mike · 23 May 2026

★★★★★ 5/5

Trustpilot

Informative valuation

Keith from purple bricks came to give us a valuation, he was very informative and helpful, he knew his stuff in abundance. We were happy with his valuation and when we decide to go ahead next year with selling we will definitely be using Purple Bricks.

Panter · 24 April 2025

★★★★★ 1/5

Google

We booked a viewing for a property and nobody showed up and they never took our calls. Awful. No wonder they have 1* reviews everywhere.

Ana · 24 November 2025

★★★★★ 4/5

Trustpilot

Very clear discussion

Raj · 23 May 2026

★★★★★ 5/5

Trustpilot

Extremely polite professional and down…

Extremely polite professional and down to earth - no bullshit

Adrian · 20 March 2026

★★★★★ 5/5

Trustpilot

Fantastic Colin

Colin, the agent, was very professional, honest and friendly

OlOy · 20 March 2026

★★★★★ 5/5

Trustpilot

Very pleased

Very pleased with. the service, found it very informative

Kellie · 20 March 2026

★★★★★ 5/5

Trustpilot

Excellent your representative was…

Excellent your representative was extremely pleasant and informative.

Norman · 20 March 2026

★★★★★ 5/5

Trustpilot

Good

Good, friendly and very helpful 👌

Consumer · 20 March 2026

★★★★★ 5/5

Trustpilot

Excellent professional and friendly…

Excellent professional and friendly advice 👍

Nick · 20 March 2026

★★★★★ 5/5

Trustpilot

I'm pleased as to how professional it…

I'm pleased as to how professional it was. and how quickly the showing of the property went. I would be very happy to suggest purple bricks to any of my family and friends

Mr · 23 June 2025

★★★★★ 1/5

Yell

Not a good experience.

Tried selling my mother's house with them when she went into a care home. All I can say is .... beware the "Compliance Team". They made the whole experience so difficult we basically told them to go away, and we put the house with another agent. He made the process so easy and we had a satisfactory offer for the property within a week. I would never recommend Purplebricks to anyone.

SarahA-1284 · 13 October 2023

★★★★★ 5/5

Trustpilot

Think its terrible that you have to pay…

Think its terrible that you have to pay £80 for a identification check ect when we have a lawyer just another money making exercise

Graeme · 22 September 2025

★★★★★ 1/5

Google

Terrible service, no updates still waiting after months to see if a sale will go through

Jo · 24 November 2025

★★★★★ 1/5

Google

18 days after leaving the property and 10+ phone calls later I've still not managed to speak to the "property manager" about getting back the deposit. "They will call you back" "they are in a meeting" "they are in training" "they are off Ill" "they are on annual leave" had LITERALLY ALL OF THOSE!!!! Quite a busy F!*K!NG week for them fitting all those holidays, training sessions, illnesses and meeting in the space of 2 weeks!!! We have been completely ignored since the checkout and have ZERO refund of deposit or sign of when we will get it or if they're will be any deductions! Literally NO communication for over 2 weeks!!! So now I will have to start legal proceedings to even get them to respond. What a joke of a company. Trying to get the extra interest on my over £1000 they are holding ransom.

Adam · 25 October 2022

★★★★★ 1/5

Google

Horrendous experience dealing with Purplebricks who were engaged to sell a property. 1) Agent responsible did not show up to viewings plus very poor communication with buyers and a number chose not to view the property because of this (I had paid Purplebricks for this service) 2) Very little / poor communication with me as the seller 3) Agent then left Purplebricks and we were not told until well after he had left 4) Purplebricks claim to have LOST the keys to the property (= security risk) and they were never returned I asked the Property Ombudsman to review this case which they did and concluded Purplebricks had FAILED to meet the Property Code requirements on all of these points and issued fee discounts. Despite these clear failings in all of the most basic requirements Purplebricks insisted on charging their fees (with a very small discount). I WOULD ENCOURAGE ANYBODY WHO HAS HAD A SIMILAR EXPERIENCE TO MAKE A FORMAL COMPLAINT THROUGH THE PROPERTY OMBUDSMAN WHICH SHOULD RESULT IN A REDUCED FEE BUT MORE IMPORTANTLY PREVENT OTHERS FROM EXPERIENCING THE SAME.

B · 25 October 2022

★★★★★ 1/5

Google

I was repeatedly messed about by agent T. Ross when I tried to view a property in Manchester, and promised multiple callbacks by the central team, which then were never received. This messing about has cost me a lot of time, and a lot of money in rescheduling care arrangements and accommodation to enable me to attend viewings (that were then changed without explanation or sufficient notice) as well as inconveniencing a lot of other people, and cancelling work. I am a ready-to-go buyer, with a mortgage in place that can be ported across, and a house for sale (with offers) WELL over the asking price for this property (£45k in excess, so that can't be the reason theyre so unhelpful) . I need to relocate, however, will actively avoid any property listed with Purplebricks (especially agent Mrs T Ross), based on this experience, and by the looks of it, the experience of many others.

J · 25 October 2022

★★★★★ 1/5

Google

I have read horror stories and reviews about this agency and most of them around the country have one star reviews... However, I wanted to give them a chance as they advertised a property we liked. I called and immediately I hear that they cannot book viewings over the phone (as the vast majority of other agencies). Fine, I register on their website, I check the dates and times available and I book a viewing. The following day the viewing gets rescheduled to another day where I was not available. I go back to the website, I find another available day and time and I book the viewing for the second time. The following day I received an email that the viewing was cancelled and the agent said "Please see the times available" ... If the agency is the one to give dates and time on their website for a customer to select, why would they allow booking for times where there is no avaiability?! I would prefer not getting the house we like than dealing with them if this is already the start.

Antonio01989 · 25 October 2022

★★★★★ 1/5

Trustpilot

Don't touch with a barge pole!

I wouldn't ever use Purple Bricks again, I was misled and then they did absolutely nothing!

Dan · 22 October 2025