Purplebricks Property Ltd reviews

★★★★★ 5/5

Trustpilot

It was a wonderful firs time experience…

It was a wonderful firs time experience organising a valuation online. It was easy, stress free and I could conduct the event, whilst my partner worked from home. I just explained to the agent the reasons he would be on mute for a short time, whilst going through rooms of my home. The agent was on time, explained everything, listened, gave good honest advice and was more than accommodating. This was less than intrusive, a game changer if the opportunity allows. I was give the freedom, to gage when I may sell along with details of the agent fees… Thanks Purple Bricks!

Beverley · 21 September 2026

★★★★★ 1/5

Trustpilot

Terrible Service and complaints nrushed aside

Terrible , they took my property off sale after i had a tentative conversation asking questions as to whether this might be an option , then tried to blame me for doing this , their complaints handler Rhian didnt even have all the emails to conduct a thorough investigation and all thewy do is defend the parts that make themselves look better and ignore the parts that dont , tottally disgusted

C · 21 September 2026

★★★★★ 1/5

Google

Outrageous experience with Purplebricks - rude phone call. 1. Their "no sale no fee" service requires you to use their conveyancing, where it says "transparent pricing", but the conveyancing price is not stated. That is not very transparent... 2. I asked their live chat for the price and received no reply. 3. I then called to ask. The man who answered sounded defensive and rather rude from the start. He also did not know the price.! 4. He had me on "loudspeaker" so I could barely hear him. This is a simple issue to fix, but when I mentioned it he refused to check and just said defensively “No one else has mentioned it. There is nothing wrong with my headset” while continuing to speak from a distance. 5. When I asked for the price and mentioned the “transparent pricing” on the website, he became defensive instead of simply apologising or clarifying. 6. I asked where Purplebricks is based and he responded “I don't need to tell you where we're based.” 7. When I again asked for the price he said he did not know. I politely said that was not very transparent and that I would probably go elsewhere. His response was “this call is being recorded.” in an angry way as if I had done something wrong. 8. I called back to raise a complaint. A Scottish lady answered and was extremely apologetic. Unfortunately she said they have no way to identify who he was, so my complaint could not be lodged about him. She also said Purplebricks staff work from home across the UK rather than from a central office. 9. Because of that first interaction, I decided not to proceed. It is a shame because I was considering selling several properties in London, but the experience has put me off using them. 10. Overall the second person I spoke to was excellent, but the initial experience and lack of clear pricing meant I chose to go elsewhere. NB:- He had a Manchester accent, but I gather their phone service hires people all over the UK so who you get is a matter of luck. Quite shocking overall.

Rose · 16 March 2026

★★★★★ 5/5

Trustpilot

After using several estate agents that…

After using several estate agents that were simply awful, we decided to go with PurpleBricks and the service received throughout has been miles better than any estate agent we have used. Communication has been efficient and fairly quick to respond. In particular Claudia the sales negotiator has been incredible, so helpful and always on hand to provide advise, she has been helping us move forward super quick and kept on top of the buyer to speed their process up.

Alex · 20 March 2026

★★★★★ 1/5

Google

Hands down the worst estate agent currently operating. Purplebricks have turned what should have been an exciting move into an utterly stressful, chaotic and infuriating experience. They do not stick to their word, do not call you back, and seem completely incapable of doing even the basics of their job, including responding when you are actively trying to accept an offer. Chasing them feels like a full-time job, except you don’t get paid and they do. The service is slow, lazy, disorganised and rude, with every failure brushed off using a new excuse. Accountability is non-existent. Communication is appalling. You are left wondering what exactly you’re paying for, because it certainly isn’t professionalism or support. To make matters worse, they push “recommended” solicitors who are just as painfully slow, all while quietly pocketing £575 in referral fees if you use them. A lovely little bonus for Purplebricks, and a nightmare for anyone actually trying to move house. If you value your time, your sanity, or your sale, avoid Purplebricks at all costs. There are plenty of estate agents out there, this is not one of the ones you should trust with one of the biggest decisions of your life.

E · 16 February 2026

★★★★★ 5/5

Trustpilot

The way one is treated not rushed

I was impressed with the calmness of the worker. She was patient and kind and listened to what I was saying. She gave clear and good feedback about out meeting. I will try to use her if I decide to sell my house. Many thank Purple Bricks

Janet · 22 September 2026

★★★★★ 3/5

Trustpilot

There are no humans to talk to

There are no humans to talk to . Automated is awful and hard work

Richard · 22 September 2026

★★★★★ 5/5

Trustpilot

Jeff was approachable and very pleasant…

Jeff was approachable and very pleasant in meeting my communication needs as a profoundly Deaf person from birth to lipread as he had clear speech and good lip patterns. He fully met the Equality Act 2010 and the Accessible Information Standards 2016 particularly when he mentioned the Purple Bricks app which will suit my future communication needs. Jeff is a credit to your company as he clearly has good deaf awareness.

Keith · 20 March 2026

★★★★★ 2/5

Google

PROS Very cost effective. Offers the option to be in direct contact with buyers to accept viewings and negotiate offers. Especially being able to do viewings yourself is great as you will know your property better than any estate agent. CONS If you're showing people around yourself, be aware that buyers are often more comfortable sharing honest feedback with a 3rd party ie an estate agent. Also the average person doesn't sell properties that often and if you DIY it you won't benefit from any of the experience an estate agent has, which makes you vulnerable to a variety of pitfalls. In a buoyant market advertising on Rightmove is surely enough, but in a difficult market you can really benefit from the extra legwork a good estate agent can put in trying to generate more viewings for your property with their emailing lists and trying to "upsell" buyers on extra viewings. There is also the issue that Purplebricks really do have long telephone queues at times, 15-20 minutes. WOULD I USE PURPLEBRICKS AGAIN? Yes, but only in a sellers market and because I now have experience selling a property and I've learned a lot. I wouldn't recommend choosing the DIY option if you're a first time seller, especially not in a buyers market.

Linnéa · 26 November 2024

★★★★★ 3/5

Trustpilot

Ther were a few teething problems…

Ther were a few teething problems initially and communication from my initial Account Handler was not as regular as I had hoped. I 'phoned most of the time for updates and advice. My account was taken over by a new Account Handler (Meg) and the communication improved greatly. Overall, it was a pleasant experience.

Annie · 24 May 2026

★★★★★ 2/5

Trustpilot

An agent came around he was very good…

An agent came around he was very good explained everything well, pics were taken and the house went live the description was wrong and was put rite in half an hour great service, from here onwards no updates or contact what so ever i mean zero rite until the hand over, agent would not anwser texts or emails, office is a phone ina cupboard really frustrating, from what i can gather the rest are not much better, bad experience and not recomended..

Peter · 22 December 2025

★★★★★ 5/5

Trustpilot

Colin was punctual

Colin was punctual, called us and came early which suited us. Colin gave a detailed explanation of how everything will work, we are happy with the assessment.

Stephanie · 22 September 2026

★★★★★ 5/5

Trustpilot

Extremely satisfied with the experience

Rebecca was on time, and very pleasant. Explained the process extremely well and came back to me exactly when she said she would. Very impressed so far.

Graham · 22 September 2026

★★★★★ 5/5

Trustpilot

Professional, friendly and knowledgeable valuation

Will was friendly, professional and made the whole experience of showing him our property virtually enjoyable. He explained all options clearly and answered all my questions. I also liked how he had done is homework prior to the call in looking at our property externally via Google and even down to the floorplans on line. In summary I felt like the sale of our property would be in safe hands

KAREN · 22 October 2025

★★★★★ 5/5

Trustpilot

Lizzie was very nice and super helpful

Lizzie was very nice and super helpful, I would recommend using Purplebricks and if I decide to sell the house I will use them.

Mrs · 22 September 2026

★★★★★ 5/5

Trustpilot

Marvellous service …

Kim was very friendly and easy to talk to whatever we asked she had the answer she also gave us some helpful advice

Jill · 21 September 2026

★★★★★ 1/5

Trustpilot

Terrible company falsely advertise…

Terrible company falsely advertise properties and make vulnerable single parents with 2 young kids pay for the holding deposit to give you a unreasonable tenancy agreement 9 issues I had with the tenency half I was told to ignore as they are for flats and it is a standard tenancy🚩 who signs a legal document to ignore half!! I then had to push for over a week for a refund after they broke the law multiple times i told them I would go to the onbudsman they then stated a refund would be issued and received within 30 days. It is now past the 30 days and still no refund has been received. They have kept my money since the 10th april it is now the 25th May! Disgusting company discusting staff! Sian and tom I will see you both in court! Stay away id rather catch covid than deal with this company again

Jenny · 25 May 2026

★★★★★ 2/5

Trustpilot

I cannot log in I have tried but I…

I cannot log in I have tried but I stick at verify your email it will not allow me to submit my email it's just to difficult to nsvigste

Anne · 21 September 2026

★★★★★ 1/5

Yell

Bad experience...lesson learnt

Purplebricks is a scam As a hard working father please Don't be fooled, ignore all the positive comments as they are mostly generated by fake accounts.The company doesn't care if it sells your property. The booking system purposely doesn't work and after a period of time they try to get you to auction your house so that they receive a bigger percentage of the sale agreement. Its "WIN ,WIN" for them as All they do is  just lock you in to a contract and wait. Because they get there money in the end. All communication is done through what I can only describe as an "OVER SEA CALL CENTRE".The correspondence from the staff are illiterate, incompetent and unprofessional.There is a reason why the  BBC had purplebricks on watchdog warning people of this company.See other platforms and social media experiences it's awful.Don't get scammed.

NachoL · 14 January 2025

★★★★★ 5/5

Trustpilot

Great service

Great service, informative and no personable, would recommend. Sara is top notch!

Kyle · 22 September 2026

★★★★★ 1/5

Google

I engaged Purplebricks to market my property (instructed 13 Jan 2026; live 25 Jan 2026) and the experience was unacceptable from start to finish. They will sell you something from an experienced person which seems incredible, but after that the engagement is shocking and poor. • Persistent lack of communication: Multiple emails to my assigned sales contact were ignored. • Missed appointment: A call scheduled did not happen; there was no prior notice and no meaningful apology. • Hosted viewings paid for but didn’t happen: I paid £549 for hosted viewings; nobody turned up. • Incorrect listing details and slow fixes: Service charges were listed incorrectly and the map pin was in the wrong location, both issues took weeks to correct despite being flagged before the advert went live. • Hidden friction for buyers: It was not disclosed at point of sale that prospective viewers must create an account to book viewings, which created avoidable barriers and likely reduced interest. Over 5,000 advert clicks. But only 1 viewer! They seemed to think there was nothing wrong with this and kept putting it down to the price of my property. I believe it was the hidden friction. They do not follow up on enquires, instead just send a link to create an account to their portal. • Poor complaints handling: I submitted a formal complaint on 17 Feb and on 10 Mar 2026 (the 15th working day) received an email saying “we are still investigating” with no substantive findings. Their final offer was £650 (including the £549 hosted‑viewing refund), which is far short of the £1,667.20 I paid and did not address the wider failures. Result: wasted time, missed opportunities to market my property properly, and a complaints process that dragged on with no meaningful remedy. I cannot recommend Purplebricks to anyone based on my experience. Go anywhere else and you will gain a better service than this.

Abigail · 14 April 2026

★★★★★ 1/5

Google

Why Google can not leave O star ⭐ , This Company Purple Bricks does not deserve even 1 star ⭐, I am so disappointed with purple bricks service , please do not use them to sell your house and buy house I have worst experience with purple bricks, I have contacted local purple brick sales agent Hadi Nazzari to sell my property back in September 2024 , he forwarded my contact details to Simon Mercer , Simon called and he made video call and did property valuation, I signed up for pay on completion which was £1799 , they said they are going to list my property until 6 months and if they do not sell within that period they will decide either keep on the market or off the market, my account manager was Taaliyah Chetty, some of the buyers were interested to buy my property but they never call back to buyer and ask about negotiations and never get in touch with them, even customer service is very poor when seller tried to contact related person sometimes they are off and not responding calls and messages. In April 2025 after 6 months terms finished but they never offer me to keep my property in the market and they never explained about £300 charges to remove the property listing from the market, I was on annual leave for a month they keep showing on the market my property without my consent and communication, so I had to remove the listing off the market and asking for £300 fees even they have not done anything, not only that they never explained about fees to remove from the market, they just want your money for doing nothing, I have tried to contact Simon he is ignoring my calls and messages, emails even account manager Taaliyah can not remove my property from the market, I have called the office and asked to look my case with senior management team but they asked me to go through compliant process, I did made file complaint on 23rd May I am still waiting for response until now , they do not bother. This property agents need to be investigated they are not here for service just for money. I have worst experience when I was looking to buy property back in 2021 , drove from London 40 miles away but no one was in the property, just wasted my time and petrol but I was thinking may be selling is good with them but worst experience I ever had in my life , please find some screenshots of my message which has not been replied and ignored, there is call history which they ignored. Guys don’t make full your self avoid using this purple bricks property agent to sell and buy your property. May be they will claim this review that they do not have my details but they have my all details you can see clearly in the text and email screenshots. Avoid avoid avoid purple bricks 🧱

Bharat · 3 June 2025

★★★★★ 5/5

Trustpilot

Lovely customer service by Gareth

Lovely customer service by Gareth, spoke to you with compassion and consideration and not just the agenda of a sale. Very knowledgable and informative to provide me with various options and ideas on my position and very supportive throughout. Will be using purple bricks and also recommending to family and friends where I can.

Lauren · 21 September 2026

★★★★★ 5/5

Trustpilot

I am astounded of the service from Tim Hartles…

I am astounded of the service from Purple Brics sales advisor. The whole Purple Brics workers were amazing, however the advice we got from sales advisor was a game changer. Tim Hartles- the sales advisor demonstrated us amazing strategy for house sale. Thanks to him we made approximately £ 25 000 more from our house. We had 3 estate agents visiting our house who gave us much lower price. However we gave the chance to Purple Brics and it was spot on!

Klara · 20 March 2026