Trusted Agent profile · York, North Yorkshire
Verified
★★★★★
491 reviews across 2 platforms
99 Walmgate, York, North Yorkshire, YO1 9UA
Part of Preston Baker, see every office.
Preston Baker's office in York, North Yorkshire, at 99 Walmgate, is rated 4.5 out of 5 across 491 reviews on two platforms, including 490 Google reviews rated 4.5.
Award-winning estate and letting agents in York - the fastest growing independent estate agency in West and North Yorkshire. Judged as the Best Small Agency in the UK 2013 and Best Small Northern Lettings Agency in the UK for 2014 by the Sunday Times. Call us for a free sales or lettings valuation today. Property for sale and houses for rent in York and surrounding areas.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
GoogleGood communication. Issues are addressed in timely manner. Property manager Chelsea Odunlami is very helpful and supportive for move-in process.
Dear Xueyan Lexi He We greatly appreciate your 5-star review and the time you took to share your experience with Chelsea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMy girlfriend and I have been on the hunt for a property and are super happy with the one we have secured. Danielle has been a great help start to finish. Communication spot on. Always available (even at 8pm, sorry Dani). Would 100% recommend
Hi Tom, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Engagement
5/5
GoogleFantastic experience with Preston Baker. Angela was an absolute star. From viewing to completion took an amazing 5 weeks. She guided us and communicated with all parties throughout the process making …
Hi Cath, thank you for taking the time to write this wonderful review about Angela. For anyone else looking to move in the area who would like to use Angela - this is a link to her contact details … More
5/5
GoogleAngela’s performance throughout this whole experience has been exceptional. The only reason our sale went through was because of Angela’s outstanding performance, professionalism, experience and persistence throughout our sale. Not only did she keep us up to speed, she always explained everything clearly and thoroughly and kept us calm when things happened which were out of our control. Nothing was ever too much trouble. Angela also went above and beyond, working late to update us, and she kept others in the chain up to speed even though it wasn’t her job to do so, when they contacted her with questions. She also relentlessly chased the solicitors for answers for us, which we didn’t always have the time to do due to work commitments. Top marks to Angela and Preston Baker! I would 100% recommend using Angela from Preston Baker for your house sale.
Hi Kirsty, Thank you so much for your amazing review! We're over the moon to hear how much Angela's dedication, professionalism, and persistence meant to you during the sale. She really does go above and beyond for her clients, and it's clear how much her support helped keep everything moving, even when challenges popped up. We’ll make sure Angela sees your lovely words. Thanks again for the recommendation. Warm regards, The Preston Baker Team
5/5
GoogleMichelle Masiglat-Cook and Danielle French were very helpful , friendly and kind. They both assisted me quickly and efficiently with a viewing of a house that met my criteria. Definitely keeping in contact with them, thank you!
Hi, Christina Kanellopoulou! Thanks for the great review! All the best, Customer Relations Team
5/5
GoogleAngela is a true professional estate agent,she is beside you throughout the whole process , always keeping you updated with the progress of your sale, nothing was to much trouble for her, she’s also a lovely person.would recommend her to everybody.
Thank you so much Kim for your kind words about Angela! She truly is a dedicated professional who takes pride in supporting her clients every step of the way. We’re delighted to hear that you felt well looked after and kept informed … More
5/5
GoogleChelsea Odunlami is our new rental flat manager. This manager is excellent and efficient and very professional.
Dear Ye, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleReece is incredible at what he does, goes above and beyond in every way to make sure you get the best price when buying and selling a property. Honest and professional, he makes everything personal and wants the best for you, so happy that I decided to chose him and would highly recommend to anyone.
1/5
GoogleDon't touch with a barge pole. Not to be trusted. I have just pulled out of a bungalow purchase for my daughter due to the refusal of the sellers to fix a significant number of electrical faults (some dangerous) highlighted in the EICR together with other hidden issues discovered in the Survey. The Ta agent had no qualms remarketing the property the very next day at the same price in the hope of course that another purchaser would be dumb enough to buy without pursuing a Survey or EICR and the Sellers would misdeclare the electrical issues to their solicitors.
Hi Brian, I can’t seem to find a purchase under your name, but if this was under your daughter’s name, I’m happy to look into it. Please email us at enquiries@theagencyuk.com with the buyer’s details and the property address so we can review the situation properly. That said, just to clarify, as estate agents, we act for the seller, and while it would be great if every seller agreed to carry out requested works, they are under no obligation to do so. I completely understand why this was frustrating for you, but it’s not something we, as agents, can control. In fact, we actively encourage transparency, and any serious buyer is always advised to do their own due diligence, just as you did. It seems the real frustration here lies with the seller’s decision, rather than our role in the process. Given that, we feel a 1-star review is unfair, but we appreciate your feedback nonetheless. Best, Steph TAUK
1/5
GoogleAWFUL agency. They DO NOT leave you alone. They do not unsubscribe your details - they will email, call and text you forever and a day once you give them a contact. All they do is simply email/call you from one of their other agents. I have reported them to the ICO multiple times but nothing is done.
Hello Jordan, We completely understand that receiving contact after asking to be removed from communications would be frustrating. However, that is not what has happened here. You replied to one of our property emails stating you were “VERY interested” in a house in Tadcaster and asked us to contact you, providing your phone number in the process. Naturally, when someone contacts us asking to be called about a property they say they are very interested in, we will attempt to respond to that enquiry. Following that call, you then complained about being contacted, despite the fact that the enquiry and request for contact came directly from you. For clarity: The contact made was in direct response to your own enquiry asking us to call you. We have not continued to contact you since. We take data protection and ICO regulations extremely seriously and operate strict processes to ensure people can unsubscribe or be removed from communications at any time. If you no longer wish to have any interaction with Preston Baker, we of course fully respect that and wish you all the best with your property search elsewhere. The Preston Baker Team
5/5
GoogleI’d like to give six stars really. Csaba and Edvard were first class proving an outstanding service from start to finish. Highly highly recommend
Dear David, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAlthough, I didn’t sign a property, Henry was absolutely incredible throughout the whole process. He was completely transparent and enthusiastic during the viewings and went above and beyond with his follow ups.
Hi Ninad, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJordan was such a breath of fresh air. He was organised, efficient and showed us places that were exactly what we were looking for. We ended up with a place beyond our expectations and couldn't be happier.
Hi Simran, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI don’t have any other way to describe it rather than excellent. Claudiu, has been the most professional, friendly and kind agent I’ve ever had. That is why this was the second time I ask him for help finding a place. Definitely will look for his help in the future. Anybody who needs help ask for him, you will not regret it.
Hi Guillermo, thank you for taking the time to leave great feedback for Claudiu. Its great to hear of your experience and we wish you all the best - Claire
5/5
GoogleBilly, Latisha and the team did a great job. Again. Excellent work throughout. Everyone consistently prompt, courteous and professional approach. Keen to get the business then followed by consistently great work. Latisha, move-in manager, deserves a special mention. She kept me informed throughout, provided regular updates and saw everything through to a calm and productive conclusion. Super work, thank you, very impressive.
Hi Andrew, thanks for the 5* and great feedback for Billy, Letisha and the team. We wish you all the very best - Claire
5/5
GoogleHad a great experience with Claudiu as our letting agent! He was super friendly, gave us a really good tour of the house, and supported us all the way until we got the keys from the landlord. He was very responsive and quick to help, even taking time out on his non-working day when we had an unavoidable issue during the move. We’re super happy with the house and really appreciate how well Claudiu took care of us! :)
Dear Ruthuparan Prasad We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe rented our new flat via this Stirling branch. It was a very good experience. The whole renting process get handled very quickly. Thanks to our property manager Chelsea Odunlami any problem we have in the flat gets resolves very quickly too. Totally recommend the agency.
Dear İlkim, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleSarah was excellent in sorting my issues . She was very responsive and had excellent communication skills Mohini
Hi there, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleThere wasn't one house that I viewed with Preston Baker that wasn't beautiful, and the price was great and in accordance with the quality. Even though I did not end up renting with them, I highly recommend Preston Baker in York. In particular, Helen Jollands is a top professional and person that will really care for the potential tenant/buyer and their needs, and Holly Stonehouse is another example of an agent that provides top-class service. This agency's professionalism went as far as to providing me with advice, even when I managed to find a house and take it off the market through another agency; they knew that as a new professional, I had struggled a lot with house hunting, and they did not hesitate to help and answer my questions. For all the above, and taking into consideration my experience with other agencies in York, I highly recommend Preston Baker. Had my final viewing with PB been earlier in dates than the one of the house that I happened to take out of the market at that time, I would be renting with Preston Baker now. Worth 5 stars.
Thank you so much for taking the time to share your wonderful review CherryBomb. Kind regards, Team PB
1/5
GoogleI had a very disappointing experience with Sterling Ackroyd during my tenancy. The management was consistently poor, with slow responses and a lack of communication on important matters. Despite multiple follow-ups, problems were often ignored or only addressed after significant delays. Additionally, the agency seemed more focused on collecting rent than actually supporting tenants. Despite always paying on time, the moving out process was equally frustrating (and continues to be stressful c1 month post end of tenancy) with unfair charges. To this date my deposit is yet to be returned as the landlord (with advice from the agency) has sought to deduct unfair charges, despite no maintenance being required during the duration of the 2 year tenancy and the property being vacated in a pristine condition. I would not recommend renting through Sterling if you expect reliable property management and good customer service. Nor will I be using them as an agency to list or rent future properties I own giving the unfair treatment I have experienced as a tenant. I have already filed a complaint with their complaints team. In addition to my original complaint, I filed a follow on complaint to the email address provided below on 24th of December and have not received a response or acknowledgement of receipt.
Dear Beeta, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
GoogleMy experience dealing with Claudiu in my search for a rental property has been fantastic and a real breath of fresh air compared to other estate agent companies I have used before. Throughout the entire process he has been very responsive, transparent and informative. This included guidance on the application process, keeping me updated on timelines and requirements. Even after securing the property Claudiu remained in touch to ensure everything went smoothly ahead of the move in date and was quick to resolve any minor issues that came up. Claudiu maintained a professional and friendly manner throughout and genuinely wanted to help me secure my ideal property. I really appreciate all the hard work and would highly recommend!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWe had the good fortune to be looked after by Jordan while completing a property search in the SE1 area. We have lived in this area for 5 years so knew the area very well and he and the office staff were very good and patient to go through options and our requirements. The office team were very professional and presented us with options on our first visit. After this we viewed a property with Jordan who was extremely professional and got the answers to all of our questions regarding the property condition, landlord and handled the application process with thorough diligence. We appreciate the efforts and sincere nature of the team as the same could not be said of some of the other agencies in the area.
Dear David, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GoogleTHE RUDEST ESTATE AGENT I HAVE EVER COME ACCROSS IN MY LIFE! Usually you would expect to be welcomed to to a property you are looking to buy, invited to park on the drive so you can see what it would be like to live there. Not Claudia Romano, who arrives 1 minute before the appointment, shouting out of her car door, "I'M THE ESTATE AGENT SO I GET TO PARK THERE!". And then, once we have driven around and finally found somewhere to park, has the cheek to tell us that we're late and we will not have a full appointment - when we were there first! Prospective sellers - avoid at all costs!!!
5/5
GoogleMorgan Cox from Sterling Ackroyd did a great job with our tenants and ensuring the needs of both tenants and owners were met. He ensured the property was well looked after and dealt with the end of the tenancy superbly. Well done Morgan.
Dear Rod, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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