Preston Baker York reviews

★★★★★ 5/5

Google

I recently had the pleasure of working with Claudiu while viewing an apartment, and he exceeded my expectations. Claudiu was punctual, friendly, and extremely knowledgeable about the property. He gave us a fantastic tour of the apartment, highlighting all its best features and answering our questions with ease. He was also impartial - he didn't try to push us into making a decision, but rather let us form our own opinions while looking genuinely invested in finding the right fit for us. Overall, I'm so grateful to have had Claudiu by our side during this process. A true reliable and trustworthy agent!

Silvestre · 7 June 2025

★★★★★ 5/5

Google

I had the pleasure of working with Jordan during my flat search and I couldn't have asked for a better experience. From the start, he took the time to understand my requirements and quickly recommended a great option. He arranged a viewing promptly and I ended up putting in an offer the next day. Throughout the process, I had a few requests and clarifications for the current tenant and landlord, and Jordan was incredibly patient, responsive, and professional. His energy and dedication made the entire experience smooth and stress-free. Anyone would be lucky to have Jordan assisting with their house search, I highly recommend him!

Matt · 7 June 2025

★★★★★ 5/5

Google

Highly recommended this letting agency and Claudiu has been super helpful and knowledgeable. Finding a flat in competitive market like London within a limited time is very challenging. With an attentive agent, it can change everything. After weeks of intensive search and encountered with many different agents, we are very grateful to have met an agent who is thinking from your perspective, very knowledgeable about the current market, listen to all your requirements very carefully. Communicated effectively between the landlord and us. Claudiu took care lots of the particular requirements we have made and concerned about. Everyone is happy as a result! We appreciated his attentiveness, and eager to help, his passion, his caring attitude did help us to secure a place that we are looking for and gave me reassurance during this unpredictable situation.

Giovanna · 7 June 2025

★★★★★ 5/5

Google

Big Thank you to Angela W, Very fast and professional service, we get our York dream house keys in 44 days { very fast }. Angela help us not only during process, but help resolve little issues after sales. Dennis and Lana

Dainis · 19 May 2026

★★★★★ 5/5

Google

I couldn’t recommend Angela Williams at Preston Baker highly enough having both bought and sold through her. Angela provides a level headed approach and has an excellent problem solving attitude and tenacity - demonstrated when she tracked down a planning officer just in time to get the sale to ensure completion. She clearly cares about what she does and will move heaven and earth to provide an excellent service.

Si · 30 September 2025

★★★★★ 5/5

Google

I've had a great experience the past year with my Property Manager, David Umney. David is definitely one of the best property managers I've had, his response time is excellent, he ensures everything is resolved and has a lovely manner. Thanks so much for your help David!

Abigail · 7 April 2026

★★★★★ 3/5

Google

Overall, our experience with Preston Baker was positive in several ways. The initial valuation visit was arranged very quickly, the agent was knowledgeable about the local area, and the company clearly has a strong presence in York. We were also very happy with the marketing materials created for our home, which looked professional and presented the property well. However, there were a couple of areas that we feel could be improved. As first-time sellers, we did not fully understand the implications of paying the estate agency fee upfront rather than after completion. We chose the lower upfront fee, but later felt that our property did not receive the same level of proactive attention as other live properties. Had we understood that this could affect the level of service, we would have made a different decision. We feel this should be explained more clearly and transparently to future customers. At times, we also felt that our agent was more aligned with the prospective buyers than with us as the sellers. We understand the importance of keeping a sale moving, but we often felt that we did not have someone firmly in our corner advocating for our best interests. As we were buying and selling at the same time, we were able to compare the experience with the agent representing the sellers of the house we purchased. The difference in communication, support and advocacy was noticeable, and unfortunately this has influenced which estate agent we would choose in the future.

Jose · 23 July 2026

★★★★★ 5/5

Google

Angela sold my mums house which was a difficult time for me and my brother and we were reluctant to sell. However, Angela was very understanding and kind during and was very respectful in such a sensitive time. Thank you Angela.

P · 18 May 2026

★★★★★ 5/5

Google

Henry was incredibly helpful during our recent flat search, always easy to reach, quick to respond, and proactive in getting viewings booked in. He did everything he could to help us secure a property we liked, even in a competitive and fast-moving market. Although we ended up accepting an offer through another agency, we really appreciated his effort and professionalism, and we’ll definitely be reaching out to him again next time we’re looking.

Alek · 7 August 2025

★★★★★ 5/5

Google

I am so happy with the service I have received from Jordon. He has made every step of the way clear and I am grateful for the way he has helped me find a place to rent that is ideal for me and how he has steered me through the process. He has made what had been a very daunting time for me so much better. I gladly recommend Jordon to anyone looking for a home.

Suzanne · 7 June 2025

★★★★★ 5/5

Google

My 5 stars are for Claudiu Rosu specifically. I’ve interacted with him before moving into my current apartment and as part of my exit process (new tenant viewings etc.). He’s communication is stellar - clear and direct, otherwise I’d receive a call to clarify. He helped meet my requests promptly too, organising with my assigned agent and landlord on my behalf. To be honest, I’d prefer him as my assigned agent! Thanks Claudiu! - Michaela Botha

Michaela · 7 June 2025

★★★★★ 5/5

Google

Working with Claudiu was great! Super quick, professional and always responsive. He really understands client needs and gets things done with ease. This was our first experience with Striling Ackroyd and my wife and I couldn't be happier. If you are looking for an agent who combines speed, insight and professionalism, Claudiu is the perfect choice.

József · 7 December 2025

★★★★★ 5/5

Google

We had a wonderful experience working with Jordan as our estate agent. From the start, he was incredibly helpful, thorough, and professional, making the entire process of securing a flat much easier than we anticipated. Jordan was always warm, kind, and welcoming, and his communication was excellent. He kept us informed every step of the way, and his efficiency made what could have been a daunting experience so much smoother. Highly recommend!

Catherine · 7 June 2025

★★★★★ 5/5

Google

Working with Claudiu during my recent flat search has been a dream! Claudiu is personal, friendly, knowledgeable and gave me great advice on how to approach my flat search when putting down an offer. He’s also really approachable and responsive, which is so helpful when timelines are tight. This has resulted in my partner and I finding the perfect flat - which is never easy in London! Thanks so much Claudiu!

Sabrina · 7 June 2025

★★★★★ 5/5

Google

Claudiu was incredibly helpful and responsive whilst we were finding a flat. Much appreciated during a stressful time and he made an effort to get a tenancy agreed quickly.

Malak · 24 May 2026

★★★★★ 5/5

Google

David is the best property manager we’ve ever encountered - he’s friendly, understanding and proactive whenever it comes to maintenance in our house and we couldn’t be happier with the service he provides. Thank you David for all you do for us! From The Grosvenor Gals

Imogen · 7 January 2026

★★★★★ 5/5

Google

Chelsea Odunlami at SA London Bridge is the best property manager we have ever had in decades of being a landlord. She is prompt and proactive, clear and helpful and a pleasure to deal with. Thank you Chelsea!

Kathryn · 7 March 2026

★★★★★ 5/5

Google

Claudio has been great. Professional and personal. Proactive. He learned what kind of apartment I was looking for, continued to stay in contact and check in how my search was going. I would definitely recommend him to anyone looking for a place to rent.

Sven · 7 January 2026

★★★★★ 5/5

Google

100% reccomend Crew. I have just sold my second property using Crew, from the valuation with Keith, to the communication from James, Jayne and Karen in the office we finally got there after over 5 months! Noone else I would use for selling my property and much prefer dealing with a family run business who knows the area.

Paige · 26 August 2025

★★★★★ 5/5

Google

Working with Chelsea is an absolute pleasure. She is incredibly quick to resolve issues and handles every interaction with high professionalism. She is highly effective at getting things done and you feel completely supported, as she genuinely makes sure your problem is solved.

Rustem · 7 January 2026

★★★★★ 1/5

Google

Worst agency in the UK. If I were you - I would stay away. Following a flood, we were thrown in the streets by the agency with no where to go. They refused to provide any alternative accommodation for us and refused to call us even though we reached out to several numbers, including the manager of the agent we were dealing with, the reception and head office. After telling us to book our own accommodation, they refused to reimburse us for the costs incurred even though we followed their instruction. It is now the weekend, we have nowhere to go as we cannot afford to keep paying for hotels, the agency refused to call us and told us we would have to figure out our own situation going forward. I have never come across such greedy, unprofessional and incompetent service. This company should not be allowed to be in business. We have reported them to the relevant redress scheme and taken legal action, which we are confident will be positive news. However, as a precaution, do not use their services for safety reasons. They do not follow the law. The complains teams have told us they will get back to us in 3 weeks time so you cannot even reach out to them. This has costs us thousands and not to mention the mental burden. Stay away

Hafsa · 7 April 2026

★★★★★ 5/5

Google

Yusuf and Scott were so accommodating during our move in process. They were quick and sufficient with all communication and made sure our move was as smooth as possible. We would 100% recommend this company and their agents!

Claudia · 7 February 2026

★★★★★ 5/5

Google

I had the pleasure of working with Mr. Claudiu Roșu while searching for my new apartment in London, and I couldn’t be more grateful for his support. From the very beginning, he was professional, knowledgeable, and genuinely committed to helping me find the perfect place. If you’re looking for someone reliable and efficient in the real estate market, I highly recommend Claudiu !

Gopi · 7 June 2025

★★★★★ 1/5

Google

We rented a house through this branch and we shall not that mistake again. Handover was abysmal, cleaning unfinished with all sorts of damage and pest issues covered up during the inspection. The agent, Morgan Cox, was slow to respond and unwilling to help without repeated chasing. Utter disgrace to the industry - unless you enjoy working with the utterly incompetent, steer clear.

AM · 7 June 2025