Oakleaf Homes York reviews

★★★★★ 5/5

Trustpilot

So happy with our new home

So happy with our new home! Tracey, Kate and Jamie at Beeston Quarter have been absolutely brilliant!! Contactable at every point of the process and nothing was ever too much trouble. Were responsive to a couple of issues on moving day which were resolved within matter of hours. Would recommend Barratt to anyone looking at purchasing a new build!

Emily · 26 April 2024

★★★★★ 5/5

Trustpilot

Great experience

The whole experience so far has been excellent. From our first visit to their site we were very impressed. Barratts have kept to every deadline they stated. Within 1 week we were made a fair offer on our property & have now reserved our plot. Thank you Tracy.

MRS · 27 October 2024

★★★★★ 5/5

Trustpilot

Paul and the team at Barrett’s…

Paul and the team at Barrett’s Stonebridge fields where brilliant always kept us up to date with the move ,the home tour was very helpful and any little snags where sorted by the following day .site manager James came to see us while moving in to make sure everything was ok and they checked the next day too brilliant service

Customer · 30 March 2024

★★★★★ 5/5

Trustpilot

Barrat staff has been very helpful

Barrat staff has been very helpful. Man Wai is excellent she explains everything in detail and has good customer care, she is efficient in responding to emails and calls and takes you through the whole process with patience. I had other developers l had contacted but my experience with Barratt was just great and l had to forget the rest

Alma · 25 March 2024

★★★★★ 3/5

Trustpilot

Hayes Village - Barratt is really good, but not the Property management...

I have now lived in Hayes Villages for 9 months, to be fair, the buying process was alright, staffs from sales suites are exceptional.

Y · 13 September 2026

★★★★★ 5/5

Trustpilot

Heather from barratt homes was amazing…

Heather from barratt homes was amazing in helping us buy our first home. Her expertise, patience, and dedication made the entire process smooth and enjoyable. She took the time to understand our needs and guided us every step of the way. Thanks to Heather, we found our perfect home. Highly recommend her services!

Priyanka · 27 July 2024

★★★★★ 5/5

Trustpilot

Excellent communication and after care

The care and communication from the site office before completion was great and when there has been any issues since moving in, our Site Manager Adrian Molla has been absolutely brilliant, dealing with things straight away, we can't fault him. An excellent customer experience.

Toby · 11 December 2024

★★★★★ 5/5

Trustpilot

Changed plots for an earlier…

Changed plots for an earlier completion. Paula at The Orchard West Park Darlington has been more than accommodating and so helpful. She is very approachable and always has a lovely smile no matter how busy she is and makes you feel so comfortable and at ease.

Maureen · 1 November 2024

★★★★★ 4/5

Trustpilot

Our part exchange experience with…

Our part exchange experience with Kirsty was great , very helpful and informative. Her attention to detail and knowledge of the site is excellent. My only feedback would be when cover staff are on there is inconsistent messages with what you are told which did lead to some confusion

Kimberley · 10 September 2024

★★★★★ 1/5

Trustpilot

Further more to a review I left when I…

Further more to a review I left when I first moved in. It's only got worse. Barratts preach that their aftercare is amazing when it's not. Since my last review we was kindly given a voucher and a patio of our choice due to the unprofessional behaviour of site staff and ongoing issues with our heating and out of hours team but that has thankfully been resolved.We still have snags that are still waiting to be done and the site manager is ignoring my emails.We had a new front door fitted two weeks ago because our original one was terrible, the new one is so much better but I am still waiting for someone to come down and seal the outside and inside of the door. I was put off from having a new front door because it was going to be too much hassle but I persisted because it wasn't right.Our patio door handle keeps dropping and is hard to lock, luckily we have someone coming out in a couple of weeks but this has happened before.Our bath panel is still cracked and awaiting to be changed.Our porch was put up damaged and was supposed to be repaired two weeks ago but have heard nothing since chasing. We are still waiting for our white goods in bathroom to be touched up because they was marked when they moved in.3 Kitchen cupboard doors require replacing still.Our shower seal at the bottom of the door has broken and awaiting replacement.. we only moved in three months ago and things should not be breaking this easy!Patio doors marked from when we first moved in.Still awaiting cooker splashback to be replaced.The site manager always told me to contact him with any issues. The other day I emailed him because they was doing my patio, and they left it unsafe for my daughter to go out in the garden. I recieved a letter through the post from barratts regarding parking issues that was nothing to do with us and when I emailed the site manager he came down into my garden and was rude towards me, asking why I was emailing him because he was taking it to heart. I'm still awaiting an appology from how rude he was but no one seems to care about how unprofessional he was. I was told he knew nothing about the letter but speaking to other residents he knew. It's crazy how trades can park whever they like and we get letters reminding us we shouldnt do this or rhat. At this time he also had covid and never told me, again as I have said.. I appreciate people do not need to isolate with covid but I work within healthcare and I would of had to of isolated if I contracted it from him and been on ssp which I cannot afford.Why is everything such a battle to get completed when we this is the biggest purchased of our lives, which has caused nothing but arguments with me and My husband.

MRS · 30 June 2022

★★★★★ 3/5

Trustpilot

First new build there…

After buying my first new build there was a lot of snagging, site managers were brilliant but the communication between customer service and me was poor. I had to chase up everything, the stranded reply was sorry I have been on annual leave, even sent an email to the MD as was getting nowhere fast. The kitchen was a disgrace and I was left to deal with that with Moores again customer service was shocking, all I got off Barratt was you need to speak to Moores and didn't want to help Things are getting sorted just a long painful process

Ian · 21 June 2022

★★★★★ 5/5

Trustpilot

Tony was absolutely amazing!

We were looking to buy a house in Hampshire/Drayton Tony was amazing, as first time buyers he explained everything the whole process and has really helped us, I would really recommend speaking to him as he really went out his way to help thank you Tony!!!!

Alex · 20 October 2024

★★★★★ 5/5

Trustpilot

Dealing with Julie has been…firstclass

Dealing with Julie has been excellent.She has been very clear in describing the procedure to us.Coming back to Northumberland after 17 years in Spain is a challenge as we are older .With the help of Julie we are looking forward to our new home.

Tom · 11 November 2024

★★★★★ 5/5

Trustpilot

Loving my new home in Bourne

Loving my new home in Bourne, I so much love there customer service delivery, quick response to issues but in all we are gay and highly recommend Barrat homes . All thanks to Rokas and Fiona. And all teams of Barrat home.

Ifeoma · 10 December 2024

★★★★★ 5/5

Trustpilot

I am happy with the purchase of my new…

I am happy with the purchase of my new home with Barratt's With 5% deposit scheme was very helpful. Sales reps were always helpful and nice over all happy with everything. I want to thank Bradley and Sam for all their help and cooperation for making things go smooth for me.

H · 19 July 2024

★★★★★ 5/5

Trustpilot

New home

Me and my partner have just bought our first home and we couldn’t recommend Barratt enough! The process was as stress free as you can get from reserving the house to picking up the keys. Yvonne and the team have been amazing!

Jodi · 28 November 2024

★★★★★ 5/5

Trustpilot

The process is very clear and…

Megan at Lancaster gardens is very helpful and patient. The process became very clear and straightforward

Terry · 11 October 2026

★★★★★ 5/5

Trustpilot

Gilmerton heights development

Huge shout out to Rachel, Danielle, Grant and Laura for providing a first class service from the start of my reservation to moving in and even after being moved in. Really couldn’t have asked for a better team to help me with my home move. My snagging list was minimal and the team go above and beyond to help and no question is a stupid question to them. So thanks so much!

Marianne · 21 December 2024

★★★★★ 5/5

Trustpilot

Snags

Giovanni attended to address snags. He was very polite and professional and the workmanship was high quality.

Mathew · 2 October 2026

★★★★★ 5/5

Trustpilot

The Sales person who sold us the house…

The Sales person who sold us the house Janet was very helpful and guided us in a professional and friendly manner during the sales process, the site agent Jim has been very helpful once we moved in and has continued to give us great support.

Keith · 3 October 2024

★★★★★ 5/5

Trustpilot

Amazing!

Amazing!From start to finish Tracy has been amazing, listened to what we wanted as a family and guided us to what would suit us. Updated all the way through and the transition was smooth.Even the after care has been amazing and still is.We can not thank you enough for helping us find our new home.

Patrice · 9 April 2024

★★★★★ 5/5

Trustpilot

Fantastic friendly and meticulous…

Fantastic friendly and meticulous customer care so delighted we are buying one of your homes.

Alan · 11 October 2026

★★★★★ 5/5

Trustpilot

From start to finish buying our house…

From start to finish buying our house from Barratts, the experience has been amazing. Sarah was great from initial viewing through to reservation and purchasing and Darren has been brilliant completing the house tour with us and subsequently sorting little snags we have had. Highly recommended!

Phillip · 6 September 2024

★★★★★ 5/5

Trustpilot

New home/first time buyers

As first time buyers, buying our first home was scary but both Val and Debbie at Fernwood made our experience simple and stress free. Cannot thank them enough for there patience and support throughout the process. No question is a silly question.

Sophie · 7 November 2024