Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDeveloper Review
Developer Review: Poor Quality and Unresolved Warranty IssuesI am extremely disappointed with the quality of the home built by this developer. From the moment I moved in, I began noticing numerous issues, many of which should never have passed quality control. These include poorly finished surfaces, faulty fixtures, and plumbing problems, among others.What’s even more frustrating is that despite repeatedly reporting these defects within the warranty period, the developer has failed to address or resolve them. I’ve followed up numerous times, but the responses are either slow, dismissive, or nonexistent. Promises to send someone to assess or repair the problems are rarely fulfilled, leaving me to deal with issues that should have been rectified long ago.This lack of accountability and poor customer service has made an already disappointing experience even worse. A home is a significant investment, and I expected a much higher standard from this developer. Unfortunately, I cannot recommend them to anyone looking for a reliable and trustworthy builder. If you value quality and post-purchase support, look elsewhere.UPDATE I haven’t received any emails on the account linked to Trust Review or the email associated with my Barratt account. Could you please check and confirm if any emails have been sent to either address? Thank you.
Agnieszka · 27 December 2024
Agent replied · 28 December 2024
Good morning,Thank you for sharing your review and we are very sorry to hear about the issues you've experienced. We value your feedback and will use it to improve our processes and ensure a better experience for our future homeowners. We have shared your feedback with the appropriate team who will contact you directly to discuss the concerns you have raised.Kind regards, RosUPDATE:Good afternoon.We're pleased to hear that the relevant team have now been in touch regarding this review. Please do respond back to the team directly so they may arrange for these issues to be investigated. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotJohn Dyer is brilliant
Although Barretts have been horrendous with almost everything over the past 3 years, John Dyer was absolutely brilliant. He dealt with issues that nobody else could be bothered to do properly and spent the whole day here to make sure it was all perfect.
Anas · 17 June 2024
Agent replied · 23 October 2024
Hi Anas. Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. We will share your feedback with the division. Kind regards, Sam
★★★★★ 1/5
TrustpilotPoor customer care service
Poor customer care service. Still chasing them for outstanding jobs over the past 8 months. Their contractor Oregon has messed up my flooring and still can’t arrange a mutual visit with site manager to get to the bottom of this issue. I ask for call back to inform me in the latest update with dishwasher plastic shield and they never call back. Very disappointed with after sales customer care, unlike the sales customer team they are on top on it and were keeping me informed on every single step.
May · 26 December 2024
Agent replied · 28 December 2024
Good evening.We are sorry to read this and understand your frustration with the delays and issues you've encountered with the flooring and dishwasher. We strive to provide excellent customer service and are disappointed to hear that your experience has fallen short of your expectations. Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information. Please do add your development and contact details to any correspondence, so we can highlight this issue to the relevant team and ask that someone contacts you. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotThe House become Home
Its a really good house with carefully designed and we love it.
Sandhya · 19 September 2026
Agent replied · 23 September 2026
Good morning, Sandhya.
We are so happy to hear you love your house. We truly appreciate your kind words and wish you many years of happiness in your new home.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotMike Rouse & Mark Rowe visited us to…
Mike Rouse & Mark Rowe visited us to complete some works from our snagging list and they did a phenomenal job! Both were so helpful, thorough, paid close attention to detail and went above and beyond in ensuring a gold star finish! Thankyou both!
Emma · 13 June 2024
Agent replied · 23 October 2024
Thank you for your valuable feedback, Emma, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotExcellent Service from beginning to end
Everyone work with me to ensure a successful purchase of the house.
Olukayode · 19 September 2026
Agent replied · 23 September 2026
Good morning, Olukayode.
We are so happy to hear we could help you with the purchase of your new home. Thank you for your kind words.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotCustomer service is great and the sales…
Customer service is great and the sales representatives are very warm and professional.
Nnedimma · 12 September 2026
Agent replied · 23 September 2026
Good afternoon Nnedimma. Thank you for your great review!
We're so pleased to hear that the team at our Fairway Gardens development have been so helpful. We will share your comments with the team.
Kind regards, Sam
★★★★★ 5/5
TrustpilotQuick response …
Michael responded very quickly to my question regarding solar panels.
Mel · 1 October 2026
Agent replied · 10 October 2026
Good afternoon Mel. Thank you for taking the time to leave such great feedback - I will ensure that these comments are passed to the local team. Hope the rest of your buying process goes smoothly and you're in your new home soon. Kind regards, Beth.
★★★★★ 1/5
TrustpilotAftercare service
Recently purchased a new home through Barratt’s (Aug 2024) and the feeling was overwhelming getting our first new home. Since becoming owners things started off well getting snagging jobs completed however as the site neared completion we have found the aftercare work has been abysmal. Constantly chasing, all evidence sent through with a professional report that was done. Some work partially completed however to a very poor standard which required to be redone. Understandably things happen however, in our experience is nowhere near to what we thought we were getting through a 5* builder
Mike · 19 December 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
★★★★★ 1/5
TrustpilotThe leaky door debacle
We moved into our home several years ago now and have since the 1st month had problems with the front door raining in, over the period we have had the issue addressed from Barratts, namely remedial work to the door step and sill, a replacement letterbox, all in all 5 attempts have been made to rectify the situation.It rears it's head again in heavy rain and with a north facing front door, when it rains heavily that face of the property gets it - although mitigating, that is in no way acceptable.So to have this cited as an acceptable instance by Barratts customer service reps is both galling and frankly rude.Previous service has been fruitless because the defect still exists and now the site team have gone they simply do not want to know, seems like a case of we've got your money , you no longer matter!111 Bowyer way, Southfields, Morpeth.
Graeme · 18 December 2024
Agent replied · 28 December 2024
Good morning, Graeme.Your review is very important to us and we’re genuinely sorry that this was not a better experience for you.Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information, please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotAmazing customer service
Amazing customer service from Emma at Keiller’s Rise Dundee. We have just reserved our new home and couldn’t be happier. Emma has been great throughout the whole experience very professional, informative and friendly.
IF · 2 December 2024
Agent replied · 28 December 2024
Thank you for sharing the start of your experience with Barratt Homes.We’ll make sure Emma gets to see your great feedback! Kind regards, Sam
★★★★★ 4/5
TrustpilotPhil has done a great job today.
Rehan · 16 October 2026
Agent replied · 16 October 2026
Good afternoon.
Thank you for taking the time to leave us a review. We are happy to hear that Phil completed the job to a good standard today..
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotBarratt build to a very high standard
Barratt build to a very high standard. The people they employ are extremely helpful. My experience has been really enjoyable thanks to Bethany, the senior sales assistant, and Simon, the site manager.
Mr · 13 December 2024
Agent replied · 23 October 2024
Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure Bethany gets to see your great feedback! Kind regards, Charlotte.
★★★★★ 1/5
TrustpilotDream house to nightmare
When we bought our beautiful new how we were delighted. The first few weeks of moving in the staff couldn’t be faulted. However after being in a couple of months while the house has started to settle that’s when all the problems started. The houses are fitted with poor quality windows and doors that do meet the national standard but only just. Our doors have warped which is a common thing on our ease making it impossible to lock the doors. When contacting Barrett’s they are really rude and unhelpful. Always seem to pass you on to other people and the problem never is actually resolved. Customer service is shocking as we would never buy a Barrett house again as we are left with house that has faulty windows and unsafe doors
Miss · 9 December 2024
Agent replied · 28 December 2024
Good evening. We're very sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Sam
★★★★★ 5/5
TrustpilotThe sales team and contract negotiators…
The sales team and contract negotiators made the journey quite easy with no hassle. The worked hard in making the legal completion date a success. We're happy with our new home. Thank you so much Kaytee/Lauren/Jasmine and Amy.
Peter · 7 September 2024
Agent replied · 23 October 2024
Hi Peter. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotGreat service
Great service, kept us updated. Very friendly.
Rachel · 13 October 2026
Agent replied · 10 October 2026
Good evening Rachel. Thank you for your review, we're so pleased to hear that our Doxford Green team have been so helpful during your journey.
Wishing you many happy years in your new home.
Kind regards, Sam
★★★★★ 5/5
TrustpilotI got my 1st house with Barratt
I got my 1st house with Barratt, I can’t thank the team enough for their support, kindness and hospitality.Seth, Charlotte and Sarah are amazing. They responded to every query quite quickly.Thanks Seth for your ongoing support.Cheers,Ahmad/Orchards view
Consumer · 19 September 2024
Agent replied · 23 October 2024
Hi Ahmad. Thank you for taking the time to leave this review and congratulations on your first home! We'll pass your great feedback onto the Orchards View team. Kind regards, Sam
★★★★★ 5/5
TrustpilotLauren and Kaytee made our experience…
Lauren and Kaytee made our experience more existing by explaining every little details to us. They also explained the various stages of the application process and what to expect. We can leave a WhatsApp message for them and get response when they're available.
Peter · 27 May 2024
Agent replied · 23 October 2024
Hi Peter. Thank you for taking the time to leave this review, it is very much appreciated here at Barratt Homes.Wishing you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotExcellent service
The reception I got on the 15/06/2025 from Chloe and another lady the day I went to view was great . Both made me feel very comfortable . I then went back to reserve and Chloe explained everything very well and made my reservation a joy to do.
Wendy · 20 June 2025
★★★★★ 5/5
TrustpilotGreat experience...
From seeing the property advertised on line to the final snagging when we moved in. The process has been seemless thanks to Elaine the sales consultant. She made every effort to ensure we had a smooth process and were informed at every stage
Laura · 25 May 2024
Agent replied · 23 October 2024
Hi Laura. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Elaine gets to see your great feedback! Kind regards, Sam
★★★★★ 2/5
TrustpilotNo attention to detail …
The quality of build was cheap and poorly finished. From poorly fitted kitchen units to dangerously flimsy thin bath tub. Bad paintwork and no fitted wardrobes and a snagging list a mile long. Inadequate amount of kitchen units for the size of the house with nowhere to put our food etc. The garden was terrible, the fence was leaning over and the slabbing was mismatched and laid incorrectly with turfed areas on the patio. Barratts refused to correct the mislaid slabs and gave numerous reasons why things were did the way they were. In fact the whole build screams of penny pinching to the point I've had to hire joiners, plumbers, painters, electricians, fencer and landscapers to get my new house in a liveable condition. Barratts did correct most of the issues i had but there was loads more snagging that I never reported to them. My front door has felt like it revolves everyday with workmen of all trades coming and going. For a brand new house there was no choice of kitchen units & floorings etc. Overall it's not been an easy house to move into and i expected more from a "5 star builder".
Mr/Mrs · 23 November 2024
Agent replied · 28 December 2024
We are very sorry to read your review and hear of your experience. We will transfer your comments to the relevant management team and ask that someone contacts you.Kind regards, Charlotte.UPDATE: We're pleased to hear that the relevant team have now been in touch regarding this review.Kind Regards, Charlotte.
★★★★★ 5/5
TrustpilotIncredible team and incredible home!
The whole experience was exceptional, Vicky and Kirsty from Waterside Trentham were superb throughout and since moving in, every query or request of ours was actioned so quickly and we can’t thank them and the whole team enough. Would 100% recommend a barratt home!
Declan · 3 May 2024
Agent replied · 23 October 2024
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Waterside team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
★★★★★ 5/5
TrustpilotI can’t rate barratts highly enough
I can’t rate barratts highly enough. My house move dragged on for months because my sale fell through twice. But we kept in constant contact and Louise and Fiona really worked so hard to ensure I didn’t lose my house. The aftercare has been exceptional. I’ve bought new builds before and felt abandoned after the sale. This is not the case with Barratts. Rokas rings me every single week without fail to check on any issues and nothing is too much trouble to sort. Not that there have been many issues at all. The build quality is excellent. I can’t thank the team enough.
Simon · 20 November 2024
Agent replied · 28 December 2024
Hi Simon. Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Sam
★★★★★ 5/5
TrustpilotAmazing
Cecilia, the sales advisor has been amazing through the whole process.I’m going to be really happy in my new home.There are a few snagging issues which there always are but they are all in hand thanks to Emma and Mark the site managers.
Mary · 19 May 2024
Agent replied · 23 October 2024
Hi Mary. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Sam
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
