Oakleaf Homes York reviews

★★★★★ 5/5

Trustpilot

All the Barratt staff we dealt with…

All the Barratt staff we dealt with were brilliant Charlotte the2 Sarah's and Graham there boss went above and beyond,I know its there job but they were brilliant especially Charlotte .And Seth who we are dealing with now is a great guy.

Lorraine · 17 May 2024

★★★★★ 5/5

Trustpilot

The building quality is spotless

The building quality is spotless, and the sales team is amazing. They help with all your needs, from mortgages to accountants. Special thanks to Marta and Saira from Hayes Village and Katia from Royal Gateway.

Mr · 16 September 2024

★★★★★ 1/5

Trustpilot

Customer service/aftercare issues

Buying a new home should be easy right, well the initial purchase was quite a trouble free process with good customer service. However, as soon as there is an issue then the customer service isn’t as good. Our gas boiler was piped up incorrect so the heating didn’t work as efficiently as it should, issue was solved though. The biggest problem is with the garden, if it rains then the garden is unusable, this was highlighted to barratts over 12 months ago and there is still no clear idea of what they are going to do. We have had numerous visits to the property, from the ground workers checking that they have installed to the correct specifications and various home care staff to look at the issues, with no one willing to give any idea as to what they are going to do. The grass doesn’t grow properly as the ground is too wet, if it rains then it becomes a small swimming pool and they think that this is acceptable. The complete design of the drainage in the garden in my eyes is in adequate as the fall on the garden doesn’t fall towards the drain installed, not sure how this hasn’t been picked up earlier in the design process. I’m unsure when there will be any resolution to the issue if any at all. I’d seriously think before buying a property again through Barratts as the after care is nothing short of shocking.

Damon · 1 November 2024

★★★★★ 5/5

Trustpilot

Thanks to Tracy and Sam

Both Tracy and Sam are very kind and informative, my English is not good, but they are very patient, repeat and repeat to help me and explain to me. Really thank to their support.

Yim · 30 September 2024

★★★★★ 1/5

Trustpilot

Avoid New Build House from Barratt.

I have purchased the house “Kingsville” from this developer. The over all house quality is good, however garden is not up to standard. Once the purchase is completed the initial thought were very positive, however as the day passed the situation took dramatic turn. Barrat site managers left the job who was actually responsible to collect the feedbacks and address the defects, Barrat did not discuss this and never informed us about his departure and never appointed any replacement. Since then all the defects is being run by “Representative” from New Home Customer Care - a division of Barrat. And whenever you report defect she will not acknowledge it and will always try to push you off before even attempt to get it repaired. The attitude is very poor. The recent example is I have reported a leak, she sent a plumber and when he came he just checked the caps and said it done, however leak was still there when I reported with photos that leak was not in the caps but in copper pipe, she sent the plumber again but this time he same switched off the washing machine and states someone will come to attend the leak in 48 hours. 1 week past and no one visited when I sent follow up email to assigned teams and she in very poorly addressed email mentioned that all defects are addressed and no more action is required.Just for the sake of few thousand pounds saving don’t take a risk to buy house with Barrat. Honest experience. Go for old house/or else where but not this builder.

MD · 30 October 2024

★★★★★ 5/5

Trustpilot

Really smooth process!

Jodie has been super helpful from start to finish and has always kept us up to date! We found the process smooth from start to finish with our part exchange. We are very excited to move into our new barratts home!

Sinead · 30 May 2024

★★★★★ 5/5

Trustpilot

Andy has been brilliant and went the…

Andy has been brilliant and went the extra mile to deliver excellent service. We haven't had to fight our corner to get a problem rectified, Adam and his team have been fab and our issue is in the process of being sorted. Thank you!

Sophie · 2 April 2024

★★★★★ 5/5

Trustpilot

From the first visit to the site me and…

From the first visit to the site me and my partner were made to feel special from Louise and Gavin. They weren’t pushy or made you uncomfortable as some sales teams can be. They listened to our needs and pointed us in the direction of our dream home. They explained all the steps and also broken down what schemes were available to help purchase the house and even went out their own way to get me and my partner the best possible deal. From start to finish they were constantly keeping us in the loop either by phone, text or email we didn’t once feel like we were being neglected or forgotten about. Alistair the site manager made us feel comfortable and at ease breaking down the whole construction process bit by bit as well as explaining in great detail the warranty, the dos and donts as well how to look after the property as it settles. The whole team at Caldergardens site have been amazing and could have asked for anything else.

Mr · 26 October 2024

★★★★★ 5/5

Trustpilot

The Poppies Aylesford

For us, house buying had been very stressful until we found The Poppies at Aylesford. We had not even considered a new build. Staff are kind and welcoming, making us feel comfortable through all the stages so far. Laura and Nicki explained all processes and options clearly and we didn’t feel any pressure at all; they seemed focused on our needs and what is best for us rather than making sales, which is very refreshing.We are so looking forward to getting the keys to our ‘forever home’ and making lasting memories at a beautiful development, We would definitely recommend the staff and location.

Blindluck · 22 October 2024

★★★★★ 5/5

Trustpilot

Chris has been brilliant he has…

Chris has been brilliant he has maintained contact throughout the whole process and he does go the extra mile in customer service thank you to Sam as well

David · 16 December 2024

★★★★★ 2/5

Trustpilot

New Homeowner!! Beware- Do prof. snagging before getting in

Barratt’s in-house new home care team provides good service, but the external contractors, like Oregon and Atlas Green, are disappointing. Their work quality is below average, raising questions about how they’re licensed for commercial projects.Recently, floor work in my house was poorly done, with the carpet coming loose during vacuuming, making me wonder if it’s the vacuum’s strength or just subpar workmanship. Additionally, the garden leveling was botched, leaving the entire area ruined.It’s unclear why Barratt continues to contract these companies without considering customer feedback. This not only harms the brand’s reputation but also adds unnecessary stress for homeowners. Despite raising these concerns with the Chief of Staff and Head of Business, there seems to be a lack of seriousness in addressing them. Thankfully, the new home care team is doing an excellent job, maintaining quality and helping to uphold the company’s reputation in contrast to the external contractors.Update: To provide more information to locate me, location-East Ardsley, Wakefield, Churchyard Drive. Lisa from Customercare manager is aware of this issue.

ANUP · 15 October 2024

★★★★★ 5/5

Trustpilot

We have moved into the site at Clements…

We have moved into the site at Clements view Wallyford and the service has been really good. When ever anything has been needing done it’s fixed straight away. The site manager Sean has been really good and also the people in the sales office.

Susan · 13 March 2024

★★★★★ 1/5

Trustpilot

Work elsewhere is best advice…

Barratt merged with Oregon timber frame and now redrow. My experience of working there was very bad . They say they care for their employees mental and physical wellbeing which is total rubbish. Do not work there if you have a disability of any kind because they just do not care . They do not increase your pay if you get more qualifications like the combi lift truck . You do not get given the right tools to complete the tasks you are given .

MR · 9 October 2024

★★★★★ 1/5

Trustpilot

DO NOT USE

DO NOT USE, DO NOT BUY FROM THEMWaiting on these to do something that they have caused damage to now for 8 months empty promises and bull.Time to take legal action Don't worry Sam they contact me before and do nothing even though promise to get sorted give me promises to contact me at certain dates and still nothing Even emailing the md.yorkshirewest at barratthomes.co.uk doesn't resolve it, it is probably an email address that's not monitored by anyone above a customer service advisor

Ian · 6 October 2024

★★★★★ 4/5

Trustpilot

Support

I dealt mainly with one person, from the sales team, who was very supportive from start to finish. It was not the most straightforward move for me and at times I felt under pressure to complete the sale quickly when circumstances were not under my control. But the support and kindness from Tara and a couple of others at the time, and since completion, has been much appreciated. My new home is all I thought it would be. Thank you.

Carole · 5 October 2024

★★★★★ 5/5

Trustpilot

Excellent

Our experience wouldn't have been the same without Rebecca Williams (Bex) From day one she has been super helpful, very responsive 24/7, answering all our questions while buying our first home. Would recommend Barratt to anyone when purchasing.

Shania · 24 June 2024

★★★★★ 1/5

Trustpilot

Don't do this mistake!!! Shocking company!!!

Bought the house from barrats 7 years ago. Had endless problems like poor finish, plumbing issues, damaged stuff, nearly all windows had to be replaced as they were badly scratched. Took over 6 months to get them sorted chasing them every week. Still finding issues till now. They try to cut corners everywhere where they can. If i remember 2 or 3 plumbing companies were sacked due to lots of problems. Customer care after is terrible not existent. Been nearly forced by their on site customer care guy to leave 5 star review which i refused obviously. List goes on and on. They will be nice till they get your money.

Lukasz · 1 October 2024

★★★★★ 5/5

Trustpilot

Great service

We had a wonderful experience in choosing homes. Joy Coventry our sales coordinator helped us a lot in getting to the right direction

Lijo · 25 May 2026

★★★★★ 5/5

Trustpilot

Forest Grove

I recently purchased a home in Forest Grove and couldn't be happier! The home itself is done to a high standard and personally I haven't experienced any issues (other than very minor snags which were picked up and fixed immediately by the team). Laura Clasper in the sales office was fantastic throughout the purchase and still has been since - very responsive, helpful and pleasant to deal with. Site managers Martin and Steve have been brilliant coming to check on me and the house, getting people out to fix snags and generally being conscientious. Being a first time buyer, I didnt know what to expect at all from buying from a big developer, but it's been a 5* experience all round.

Charley · 28 September 2024

★★★★★ 1/5

Trustpilot

House not finished and to poor standard

We moved in on the date Barratt insisted on to find the house not finished. We had around 5 contractors in our home every day for 5 weeks. After this it still was not finished. We have had a huge number of issues to include a bottle of urine in the attic, chocolate bar wrappers stuffed behind radiators, the house was filthy, doors that wouldn't close, lights that don't work, kitchen not completed, damp which is still ongoing 2 months later, 3 leaks in 3 different rooms and floors that were too damp to lay flooring on.We also had no access to Internet for 4 weeks and no bins for over a month. We have had three leaks, one the pipes under the sink are such a mess that the shelf under the sink put pressure on them and flooded the kitchen, a second the pipes under the bath weren't sealed causing water to come through the lounge roof, the third a pipe not fitted correctly to the hot water tank caused water to come through the downstairs toilet. I reported further issues to after care and site managers mid August but have still had no resolution.

Sharon · 28 September 2024

★★★★★ 1/5

Trustpilot

Poor customer service

We purchased our home September 2023 and have had numerous snags and other issues that have developed over time. We’ve been in contact with the North Midlands customer service team and the communication is awful. They take weeks to respond to emails and have had to be chased on every occasion. We have a hole in our roof that is not being sorted in a timely manner as it’s not classified as an ‘emergency’. We have had to ring everyday to speak to the customer care team who just pass the issue around and do not make solid attempts to solve anything.

Briana · 27 September 2024

★★★★★ 1/5

Trustpilot

Complete waste of space and money

In a new build, only been in 20 months. Onto our 6th leak, the current one today is the worse we have had rain literally coming through our window which has soaked all the wood, walls and carpet. My husband has logged this at 930 this morning, he has even been to see the site manager. We have had no response. We have two children with additional needs which are needing to sleep out tonight as we do not want them to become unwell due to the home being damp... £305,000, made by a Mickey Mouse Company with Tradesmen to suit. I will be going to the media.

Ms · 26 September 2024

★★★★★ 5/5

Trustpilot

We are in the process of buying our…

We are in the process of buying our first house with Barratt home and Tara was so helpful to us by making sure our heart desire plot were reserved for us with her help and guidance.

Monicakes · 22 July 2024

★★★★★ 5/5

Trustpilot

Outstanding Support from Helen!

My partner and I recently moved into our new home on the development, and I can honestly say that Helen, the assistant site manager, has been an absolute lifesaver throughout the entire process. From the moment we moved in, she’s been incredibly responsive and helpful, making what can be a stressful experience so much smoother.Helen has gone above and beyond to assist with any questions or concerns we’ve had about the property, ensuring that any minor issues were addressed promptly and professionally. Her friendly, approachable nature has made us feel truly welcome in our new home, and her dedication to her work is evident in every interaction.We couldn’t be happier with the support she’s provided, and we feel very fortunate to have had her guiding us through this important transition. Thank you, Helen, for making our move-in experience so positive!

Chan · 24 September 2024