Trusted Agent profile · York
★★★★★
1,072 reviews across 3 platforms
6 Alpha Court, Monks Cross Drive, York, YO32 9WN, YO32 9WN
Part of Oakleaf Homes, see every office.
Oakleaf Homes's office in York, at 6 Alpha Court, is rated 4.5 out of 5 across 1,072 reviews on three platforms, including 12 Google reviews rated 2.0.
Tell us what you need and we'll put you in touch. Oakleaf Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic
Barratt have been great.
Good afternoon, Ross. Thank you for your wonderful review. We are so pleased to hear about your positive experience and that our team members, Chloe and Scott were so attentive and helpful. We'll be sure to pass on your kind words. Have a lovely rest of the day, Charlotte.
4/5
TrustpilotIf I was rating the sales manager at…
If I was rating the sales manager at Treladan in Saltash I would give 5 stars as she has been very helpful, given excellent advice, been respectful, polite and always gives time to listen to any issues/concerns raised. Unfortunately the sales manager has a had a few days of well deserved holiday and I have had to communicate with other staff members who were not as helpful and came across very blunt with no help or advice on how to resolve the issues raised.
Hi David. Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. We will share your feedback with the team. Wishing you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotBarratt were great from start to finish…
Barratt were great from start to finish from the sales team before we moved in and then the site management team afterwards. Couldn’t fault the build quality and the helpfulness of the staff.
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Queens Court team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotBest experience ever
Best experience ever. The Hampton water team are awesome. Big shout out to Louise and Fiona. They were both very helpful from the beginning of the process till our key collection. Our private snagging report came back after completion and barely had anything to complain about. Overall very happy with the house.
Good morning,Thank you for your kind feedback about Louise. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotWintringham St Neots
The sales team at the Wintringham site was amazing. Tina was very friendly and she helped me throughout the reservation process. She explained everything clearly and there was no surprise. She was always very responsive. Overall it was a very smooth experience.
Good afternoon,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home. Kind regards, Ros
2/5
TrustpilotHouse is great, rest of the site could be better
I bought my house at the Parish Brook site in June 2023 and the house itself is great! The house is well designed and outside sounds and energy bills are incredibly low. I had a few snags in my house on moving in, but they’ve mostly been easy and quick to resolve. The Barratt staff still on site are lovely.I would agree with one reviewer about the “pond” that is actually a large, half-full, open drain in the centre of the site which is disappointing. The two children’s on-site parks seem to be closed regularly, which is frustrating as their rear gardens are quite small and the parks should really be open for school holidays!However, my biggest beef is with what I perceive to be poor management of the social housing tenants by the local Housing Association (or HA). I’ve asked to see the obligations of the HA regarding their tenants, but they have not been forthcoming. Emails to the HA often do not elicit any response.I was assured by Barratt that any antisocial issues caused by the social housing tenants would be addressed quickly, especially while they were still building here. Coming from humble beginnings myself, I think we should do our best to support struggling families, particularly children. I gave them the benefit of the doubt. Sadly, the HA have been of limited support.For example, having 6 open bins of recycling rubbish only feet from my front door is unacceptable; it’s a disgusting sight I didn’t pay hundreds of thousands of pounds to see every day. Problems like this (and there have been quite a few) may be seen as low level, but when they are multiple, their effects compound and this affects quality of life. It put off 3 potential buyers earlier this year.By law, because I have complained to the HA, I will also have to disclose the situation to future buyers if it persists. I assume the management company taking over from Barratt will have even less influence on the HA.The vast majority of the families in HA properties here are tidy and respectful. Mixed social housing on new sites could be a positive policy, but without tough love from the HA it will fail, and at a time we need a lot more affordable homes for less fortunate families.
I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Charlotte.
5/5
Trustpilotthe staff call jay is very nice and…
the staff call jay is very nice and helpful us .and thats why i buy the house 2bad rooms.my english not good,but i thank you jay so much!great staff good service!!!!!
Good morning. We are happy to hear that Jay was so helpful during your home-buying experience. We appreciate your kind words and are grateful for your review. Kind wishes, Isla..
5/5
TrustpilotBeautiful home laced with excellent…
Beautiful home laced with excellent service - It was 100% 5 Star Service.All thanks to Sarah - she made it worthwhile and seamless.
Hi Franklin. Thank you for taking the time to leave this review. We are thrilled to hear of the service provided by Sarah, and that you are happy with your new home. We will pass on your feedback to the Cottam Gardens team. Kind regards, Sam
3/5
TrustpilotNew buyers are can be overwhelmed with…
New buyers are can be overwhelmed with the process of acquiring a property for the first time hence more and indebt explanation will be needed. Please do ensure that.Also, more time should be allocated with more explanation during the final home tour and handing over of keys.Please attend to the street lights in the estate as most of them are not working at night and the estate looks very dark which is not safe. Thank you
Thank you for taking the time to leave this review and I'm sorry to hear of your experience so far. Please be assured that your comments will be highlighted to the team and we will ask that someone contacts you. Kind regards, Sam
5/5
TrustpilotWe have only had good Help
We have only had good and helpful and friendly help from choosing our home to the extra choices through being informed along the way and eventually to keys handover. Kieran the site office and to Brendan the Site Manager being 100% honest about issues if any impressed me as always available even if busy they get back to you. would definitely recommend anyone looking for a new build to consider Barrett as a first choice I will if ever need to again
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Kieran and Brendan gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Charlotte.
5/5
TrustpilotThe Sales assistant made it so easy
The Sales assistant Yvonne (Elgin - Findrassie) made the whole process less stressful, no question was too much for her and we were always greeted with a smile every time we popped in with another question or query. The house was ready on time and to a high standard and the after sales care has been excellent, when we've raised an issue someone has been round to rectify it in a timely fashion.
Hi Simon. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Yvonne and the Findrassie team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
2/5
TrustpilotNot satisfied
After we move we are facing lots of issue within house.Some snags are fine but there were some major works with flooring and some appliances. Still after 12 days of moving issues is not resolved My kid is just 9 months and he is facing issue and disturbance due to work carried out. One issues resolved leads to another problem.Not satisfied at all.25Jul2024- Thanks for replying. We have team visited to investigate the issue. Looking forward to get it resolved ASAP. Site manager is really helping on his side to get the resolution, request management team to support us for speedy resolution.
I am very sorry to read your review and hear of your experience. I will transfer your comments to the relevant management team and ask that someone contacts you to resolve these issues. Kind regards, Charlotte.UPDATEGood evening Chirayu. I'm pleased to hear that the relevant team have now been in touch regarding this review.Best wishes, Sam
5/5
TrustpilotSupport
The support,help and the communication all the way throughout.We couldn’t thank Elaine,Josh, Jamie and all the team enough for what they have done.
Hi Kelsey. We appreciate your kind words about Elaine, Josh, Jamie, and the rest of the team. We strive to provide excellent customer service and are thrilled to hear that our team was able to meet your needs.Kind regards, Sam
5/5
TrustpilotHigh five
High five! We did it! We are officially homeowners. Now it’s time to properly celebrate. Big thanks to Joshua the sales adviser of Highbridge, don’t think twice Barrat home is the best. With regards,Mr&Mrs Omar
Hi Yousef. Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Sam
5/5
TrustpilotGreat experience from start to finish…
Great experience from start to finish and the aftercare team can't do enough, credit to the team at Poppy Fields in the West Midlands. The sales team took care of everything for us and answered all our questions and concerns, they couldn't do enough for us, it made the buying process stress free. We have moved into our new home and the finish and quality is outstanding, if there are any issues that do pop up, they are dealt with very quickly. Massive thank you to the Barratt Team
Hi Richard. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Poppy Fields team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
3/5
TrustpilotRubbish Customer Service
After almost two years of being in the property, I am still dealing with issues related to poor workmanship and/or poor materials. External electrical socket fell apart yesterday (had cracked along top and front fell off when I lifted it) - when I registered the issue, I was told that it wasn’t covered because all issues had to be reported within 72 hours of moving in!!! How does that work, when after 18 months a socket of poor quality falls apart, and now I am left footing the bill to pay for an electrician to come and replace the cheap one.
Good morning Mark. I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Sam
1/5
TrustpilotIf I could give Barratts at Chilmington…
If I could give Barratts at Chilmington 0 stars I would. The aftercare is disgusting! We have been left with mould in our en suite and they say new homes always get mould! What an answer! They lie! Do not trust them. Customer care - absolutely dreadful as well as the supervisors they talk as though they are politicians, skirt around the problem, do not give you straight answers and was their hands with you when the mould is a design flaw! Please do not buy from Barratts. The what's app group from the area is full of complaints and issues, no one is happy. The reply below, they did not sort the issue and have said mould is out of their hands! Even though it is only two years old and their design issue. Their advice is to wipe the ceiling after every shower. Just highlights how bad their aftercare is! Disgusting!
Good afternoon,Your review is very important to us and we’re genuinely sorry that this was not a better experience for you. Please be assured that your comments will be highlighted to the team and we will ask that someone contact you.Kind regards, RosUPDATEGood afternoon Katie. I'm pleased to hear that the relevant team have now been in touch regarding this review.Best wishes, Sam
1/5
TrustpilotAvoid at all costs
The company is full of liars. From the minute you step into the sales office lies are told to sell you a house. Customer service will lie to you constantly and depending which agent you get (it’s never the same) you’ll get different lies told, all to make you go away and accept and regret the crappy investment you’ve made. Don’t go near this house builder they are the plague.
Good afternoon,Thank you for your review. We take all customer feedback seriously and would like to share your feedback with the appropriate team. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information so we are able to identify the correct team to pass this to.Kind regards, Ros
1/5
TrustpilotStay clear terrible
Stay clear unless you want a lot of problems and issues with ur home I spent more time going back to my house for trades to rectify problems then I did at work it cost me days of lost wages witch they will not help you with or compensate you and the money I lost I needed to have to actually pay for the house and bills so very bad on barrets as they said in beginning they would help but switched after they took ur money and the jobs that they done where done to such a poor standard that some times they where back multiple times to do the same job and customer services are not interested at all I would not be buying agin from barrets and would not recommend them
Good morning,Your review is very important to us and we’re genuinely sorry that this was not a better experience for you. I would like to ask a member of the relevant team to contact you regarding these issues. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to.Kind regards, Ros
5/5
TrustpilotGreat service start to finish…
From start to finish Julie at Church Fields' guidance through the process of choosing and purchasing our Barratt home was exemplary. Nothing was too much trouble and she successfully helped us navigate through our choices from a distance as we were relocating from Guernsey. Since moving in, Andy the Assistant site manager has been very attentive, as have his team, in ensuring minor snags are put right and Julie continues to check in to make sure we are settling in.Very happy to be in our new Barratt home!
Hi Gill. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Church Fields team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotSales Staff at SpitFire Green (Michael…
Sales Staff at SpitFire Green (Michael and Fiona), Ramsgate are very courteous, polite and respond promptly to any queries one may have. We were allowed to make a selection of flooring and kitchen cabinets which is great. The house comes with a pre-installed EV charging point, and Solar panels, and is EPC rated A. No hiccups until now, we are still in the early phase of buying. Hope everything goes ahead as planned! Would love to post another review as we move forward in the journey of buying the house and making it our new HOME!
Thank you for sharing the start of your experience with Barratt Homes. We’re really pleased to hear of the service you received. We’ll make sure the Spitfire Green team gets to see your great feedback! Kind regards, Sam
5/5
TrustpilotFantastic Barratt Home and great aftercare! The Barratt home we’v recently moved…
The Barratt home we’ve recently moved into is lovely! The glow of the house is great, there is enough space for us all (family of 5 plus dog). It is very neat, clean and tidy which after living in older houses so far is very nice! Our sale rep was always responsive and approachable and helpful. The builder looking after us now we’ve moved is also great and has come and fitted a new shelf in the airing cupboard (free) and is on hand if we come across any problems.The surrounding estate area is looking lovely lots of green areas, footpaths and a lake. The only point we found is the price of Barratt’s own flooring. If you purchase a house with flooring included then it’s not a problem, however we didn’t go with Barratt’s floor options as found them very expensive. We moved in with no flooring and had carpet fitted the next day and we are having LVT fitted downstairs soon. Yes it is a bit of a Hassall as we can’t unpack properly but we have found it much cheaper. All in all we are really pleased with Barratt. I never thought I would want to buy a new build home …. But we love it!
Hi Samantha. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Bertelin Fields team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotMoved into our new home already two…
Moved into our new home at Sundial Place Liverpool already two months. Thanks to Sally and John from sales team, and Mark from site, to arrange everything smoothly for us.
Hi Joey. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
5/5
TrustpilotI bought my home at the poppies
I bought my home at the poppies Maidstone. Laura Westwood was amazing. She made everything clear to us and made it a nice experience.
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Laura gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
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Tell us what you need and we'll put you in touch. Oakleaf Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
