Trusted Agent profile · York
★★★★★
1,073 reviews across 3 platforms
6 Alpha Court, Monks Cross Drive, York, YO32 9WN, YO32 9WN
Part of Oakleaf Homes, see every office.
Oakleaf Homes's office in York, at 6 Alpha Court, is rated 4.4 out of 5 across 1,073 reviews on three platforms, including 12 Google reviews rated 2.0.
Tell us what you need and we'll put you in touch. Oakleaf Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotI bought my home at the poppies
I bought my home at the poppies Maidstone. Laura Westwood was amazing. She made everything clear to us and made it a nice experience.
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Laura gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
1/5
TrustpilotNot compliant with Part S of the Building Regulations in relation to EV charging
I have had my fair share of issues after moving into my new home - those were resolved after multiple escalations but resolved nonetheless.For the last 4 months, since owning an electric vehicle I have come to new revelation that none of the properties they have constructed in Ashlawn Garden , Rugby are compliant with Part S of the Building Regulations in relation to EV charging. No charging points setup in new residential development of 100s of new houses. No ground cabling provided if you wish to install an EV charger to your house. On top, installing a EV charger could thousands of pounds to carry out the necessary ground works, as you can't just fix to your house due to health and safety concerns the way parking spaces are allocated to house owners.I wonder how the government aims to reach their net zero emissions target, when the builders are not complying with the regulations even in the new build and how the local councils are approving development plans that makes it difficult to own an electric vehicle.3rd July update: Nope, I have not heard back from your team since 12th March on this topic. I had also raised a complaint with NHOS - NHOS-2024-000309. When they reached out to Baratt homes, your team advised to make contact with Elle Blake, the Divisional Head of Customer Care, to discuss.So as per NHOS advice, I have emailed last night to your customer service team and Elle Blake to register a formal complaint. Waiting for a response.
Good evening Sukhprit. Thank you for your detailed feedback which is really important to us, and we’re sorry to hear of your experience. We will ensure that these comments are passed to the relevant management team and ask that someone contacts you. Kind regards, SamUPDATE:Good afternoon,I understand you have been contacted today in relation to the concerns raised in this review.Kind regards, Ros
1/5
TrustpilotAvoid like the plague. I've lost thousands in estate agent fees, solicitor fees and snagging fees.
Don't trust Barratt's movemaker/part exchange. They will change contracts without telling you and cost you thousands.I was sold one of their plots through their movemaker scheme on the basis of having a part exchange fallback. The buyer that Barratts secured through their movemaker (we had no control over sale price, estate agent, sale conditions etc) messed about for months trying to get different mortgages but we were assured by the sales advisor that they would get their stuff in order and that "there are many options available to us if the buyer misses their deadline".They allowed us to tour the plot, pick out the flooring and pay for a snagging report. We also chose their recommended solicitor, estate agent and snagger which were not the cheapest.I asked several times if I could convert to part exchange as I didn't trust the buyer they had chosen and was told that they would look into it. They chose not to tell me that they wouldn't part exchange despite it being written in our reservation agreement. Lo and behold the buyer that they had selected failed to meet their deadline and instead of offering us a part exchange fallback as agreed they instead pulled the plot from us and re-marketed it without so much as a courtesy phonecall. Months later they still have not told us why they refused to part exchange as per our reservation agreement and we have now just gone through the entire process again a couple of thousand pounds poorer but with a different developer who were much more professional and understanding. Anyone looking to buy in Nuneaton. Avoid Saxon View like the plague.
Good morning Matthew,I am very sorry to hear of your experience. I would like to ask a member of the relevant team to contact you regarding this matter. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information so we are able to identify the correct team to pass this to. Please do always add your full address and contact details to any correspondence.Kind regards, Ros
5/5
TrustpilotThank you Stefan!
We had an excellent buying experience thanks to Stefan. All the information needed to make informed choices was provided, we were kept up to date throughout the process and now have an absolutely beautiful home.
Hi Hal. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Stefan gets to see your great feedback! Kind regards, Sam
1/5
TrustpilotWASTE OF TIME
WASTE OF TIME, caused damage to garden then said i've to help sort it going back and forth for 6 months and still messing me about.Yes they have been in touch after all this time and ive had to threaten legal action for damage caused,not what I needed way too much stress for damaged that they caused, multi million pound company once get your money not bothered.waiting to see if they live up to their word now.
Good morning Ian. I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information. Please do add your full name and contact details to any correspondence, so we can highlight this issue to the relevant team and ask that someone contacts you. Kind regards, SamUPDATE:Good morning.I'm pleased to hear that the relevant team have now been in touch regarding this review.Kind wishes, Charlotte.
5/5
TrustpilotFirst Class Customer Experience
I feel compelled to submit a review of what has truly been a first class customer experience from end-to-end - particularly from the Sales Advisor, Jamie Thompson.
Good morning, Mark. We are happy to hear that the process has gone smoothly. It's great to know that Jamie was so helpful and that we accommodated your circumstances. Thank you for your positive feedback. Kind wishes, Isla.
5/5
TrustpilotStaff at Rybank
Well we have come to the end of the road with the purchase of our new Barrett’s home on the Rybank Estate in Yapton.It was a big wrench leaving Birmingham / Solihull after 70 years and moving to Yapton, but we are very pleased with our new home and the process of purchase has been easy due to the effects of our main contact Pina Masella, who when she was not available was ably assist by Caroline.Whenever we had a question it was always answered straight away, the ladies could not have been more informative and helpful, both are a credit to company of Barratt’s who should be grateful for their efforts.A special mention also for the site guy Jess who was helpful and informative with explanations whenever a question was asked.We give our highest recommendation to the staff we have meet and dealt with on the Rybank Estate.
Good evening. We are thrilled to hear about your positive experience with our team at Ryebank Gate. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
1/5
TrustpilotHonestly this company are ridiculous
Honestly this company are ridiculous! They’re workmen damaged our membrane in the back garden whilst building the house behind, which caused our garden to flood. We now have a ridiculous amount of weeds at the back because of this and they won’t do anything! Nobody else is affected bar us! So many other issues as well and they won’t do anything! Stay clear of this company, if I didn’t love our house as much I would move. I just wish it was with a different company!
Good evening Lauren. I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Sam
1/5
TrustpilotDon't touch these properties if they…
Don't touch these properties if they have a scan lans service charge. I pay 41.60 a month for a none existence service for a 2 bedroom coach house on saxon view nuneaton while others are only paying 12.50 to 25 and they charges have dropped from over 30 a month. Once you get this they charge what they want and the owners have no rights. I've been in six months and paid over 250 for no services
Good afternoon James,Thank you for sharing your review. I am very sorry to read your comments and hear of your disappointment. I will transfer your feedback to the relevant management team now.Kind regards, RosUPDATE:- Good afternoon, I'm pleased to hear that the relevant team have now been in touch via e-mail and by voicemail regarding this review.Kind Regards, Charlotte.
5/5
TrustpilotThe best House buying Experience I have ever had!!
I have recently bought a new home (Moresby) from Barratt on the Parc Fferm Wen development at St Athan in the Vale of Glamorgan. I must say, from start to finish I have had nothing but a fantastic experience. I first met with Jon and Leighton who were patient, knowledgeable and helped me with any questions I had. At this stage the house I purchased was only knee high in bricks. They allowed me/helped me pick the internal fixtures and fittings to dress it to my liking and it was built for me that way. The build went to plan and before I knew it I was handed the keys to my new home. The build quality is fantastic and everything is finished to the highest standard. The Site Manager Kurt and his aftersales team Managers Anthony and Rich have been amazing. Always there if I need any assistance or advice. Calling me from time to time to ensure everything is going well and to fix any issues I may have, they have been great. The most impressive thing of all is that even though when I moved in, they were still building 5 houses around my own, all the workman were respectful, courteous and thoughtful. Ensuring roads were clear, passable, safe and clean. The whole site is always clean and great care and effort have been made by all the team at Barratt.
Hi Daniel. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Parc Fferm Wen team, and we'll be sure to share your great feedback with them.Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
5/5
TrustpilotGreat Team
The team here on our development are all so super friendly and always get any queries dealt with as quickly as possible, right from Michele in our Sales Office, who was our first port of call in our query today, within a couple of hours Brandon, one of our site managers was there and dealt with it. Always had the best service from both site Managers, Brandon and Liam, and an efficient friendly face in Michelle.
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. We will pass your feedback on, they will be thrilled. Kind regards, Charlotte.
5/5
TrustpilotReally positive experience
Really positive experience. Gavin our sales manager was really amazing. Nothing was ever a bother and the entire process was swift. I would definitely recommend .
Good evening, Funmilola. We are happy to learn about your positive experience. It's great to hear that Gavin ensured a swift process and was helpful. Thank you for recommending us. Kind wishes, Isla.
5/5
TrustpilotHouse purchase
Went in to enquire the houses. Not sure I was ready to buy as I had been contemplating. I did not even book an appointment when I went to enquire for the house. I was welcomed in by Kelly, what can I say about this lady? So down to earth and she is an asset to Barrat Homes. She was non judgemental in her approach and I could feel her passion; to help people. She explained everything to me in simple terms from the day of the enquiry to completion. If it wasn't for Kelly I would not have gotten my beautiful home. Thank you ever so much Kelly, Please do the same to others coming behind me.
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
5/5
TrustpilotAsk lots of questions before reserving.
Julie in the sales office is excellent had answers to every question. Show houses are fantastic at giving you ideas but don’t be romanced by them as a lot I of the trimmings are extra ie Crome trim on tiles , Crome light switches . Ask lots and lots of questions and do your research before reserving your plot . But all in all so far service has been fantastic.Only at foundation stage at present.
Hi Debra. Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure Julie gets to see your great feedback! We wish you all the best for the rest of the journey into your new home. Kind regards, Sam
4/5
TrustpilotFriendly helpful team
The Team at Barratts always try to do the best for their customers and are honest in their approach.
Hi Karl, Thank you for your feedback. We’re so pleased to hear you’ve had a positive experience with the team and that their honest, helpful approach made a difference. We really appreciate you taking the time to share this. Kind wishes, Alice from the Barratt Homes team.
5/5
TrustpilotBarratts Homes - Wendel View Development.
This is our second home that we have purchased through Barratts - our first was 10years ago moving from London to Northamptonshire. There are a lot of developments occurring in our local area with many different developers. But ultimately we went back to the developer that we know and trust. The communication and assistance received from the team at Wendel View have been second to none (hence why we went back through Barratts again).
Hi Averil. We are so pleased to hear that you chose to purchase your second home with us, and we appreciate your kind words about the team at Wendel View.We wish you all the best for the rest of the journey into your new home. Best wishes, Sam
5/5
TrustpilotFantastic Experience
My family couldn’t be anymore pleased with our new family home,The Barratt Team have been exceptional, Always so proactive & helpful.Stephaine our sales assistant has been a dream & always on the other side of the phone to help. Robert our site manger couldn’t do anymore for us. He’s pleasant and helpful. Fantastic management!! Excellent job team Barratt Torrance parkWe even got our keys a day early which was an extra bonus, We can’t wait to get moved & settled in our Fab new Barratt home.
Hi Chelsie. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Torrance Park gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
5/5
TrustpilotExcellent service
Excellent service. Laura has been super helpful and really enthusiastic. Not pushy, has give me all the information and assistance I’ve needed to make the purchase.
Hi Andrea. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Laura gets to see your great feedback! Kind regards, Sam
4/5
TrustpilotGreat
It was simply great with the way we are being taken through reservation process & plot selection & upgrades in the house. It would have been outstanding if our one request would have been considered to put the standing shower above family bathroom above bathtub, as it was quite necessary for us and we have to spend extra money and might needs tiles take off from the other plumber to get it fixed which could possibly not have nice finishing…
Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the Old Durham Gate team. We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotVery happy!
From our initial meeting with the development manager until after we moved into our home, Barratt provided us with excellent service. We have quickly received answers to any questions or problems we have had. Our development team worked really hard to assist us in getting our house, and we were lucky to receive a 5% deposit contribution. Barratt's services and homes are excellent; the attention to detail and quality even in the slightest features are excellent!
Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. We will pass your feedback on to the team. Wishing you many happy years in your new home. Kind regards, Charlotte.
5/5
TrustpilotKeith was amazing
Keith was amazing. He was friendly and polite. He did everything that needed doing to a very good standard and whilst being very clean and tidy.
Hi Sophia. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotThe Sales & On Site Managers
The Sales & On Site Managers, David, Paul & Suzanne were all so helpful & knowledgeable. They did their very best to accommodate every request. Couldn’t fault them.
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Charlotte.
5/5
TrustpilotGreat experience buying from Barratts
Gemma, Matt and the rest of the team have been great to deal with. The whole process from buying to moving in has been incredibly smooth and the customer care is fantastic. We love the house and the estate itself is well thought out, with a great park for the kids and a nice walking path around the side of the estate.Everyone we have interacted with at Barratts seems to really care about the houses they are building and genuinely wants the best experience for the people moving in.
Hi Jack. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotI'm really pleased with my new home
I'm really pleased with my new home. There were a few small issues when I moved in, but Barratts have dealt with them quickly and with no problems. Great customer service.
Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Sam
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Tell us what you need and we'll put you in touch. Oakleaf Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
