Oakleaf Homes York reviews

★★★★★ 1/5

Trustpilot

Complete waste of space and money

In a new build, only been in 20 months. Onto our 6th leak, the current one today is the worse we have had rain literally coming through our window which has soaked all the wood, walls and carpet. My husband has logged this at 930 this morning, he has even been to see the site manager. We have had no response. We have two children with additional needs which are needing to sleep out tonight as we do not want them to become unwell due to the home being damp... £305,000, made by a Mickey Mouse Company with Tradesmen to suit. I will be going to the media.

Ms · 26 September 2024

★★★★★ 5/5

Trustpilot

We are in the process of buying our…

We are in the process of buying our first house with Barratt home and Tara was so helpful to us by making sure our heart desire plot were reserved for us with her help and guidance.

Monicakes · 22 July 2024

★★★★★ 5/5

Trustpilot

Outstanding Support from Helen!

My partner and I recently moved into our new home on the development, and I can honestly say that Helen, the assistant site manager, has been an absolute lifesaver throughout the entire process. From the moment we moved in, she’s been incredibly responsive and helpful, making what can be a stressful experience so much smoother.Helen has gone above and beyond to assist with any questions or concerns we’ve had about the property, ensuring that any minor issues were addressed promptly and professionally. Her friendly, approachable nature has made us feel truly welcome in our new home, and her dedication to her work is evident in every interaction.We couldn’t be happier with the support she’s provided, and we feel very fortunate to have had her guiding us through this important transition. Thank you, Helen, for making our move-in experience so positive!

Chan · 24 September 2024

★★★★★ 1/5

Trustpilot

Avoid!!!

Avoid!!!In 1 year ive had10 new windows needed. New lawn needed. Leaking toilet due to poor fitting. Leaking bath due to terrible fitting (dhame i cant show the photos). Lack of insulation in roof. New front door needed due to gap big enough to blow a candle out (got a video of that.) Lights in kitchen out of line. Plug sockets loose. Tape left around windows. Poor grout in tiles. Outer doors incomplete. All snagging list which can be fixed. But takes too long or get ignored to fix. Flooded bathroom due to bath being on a screw punching hole in bath. Damp then went into next room. Barratts agreed £1500 for new bath and all of above plus 1 year of torment goodwill. I take the bath out and the damp has gone behind all the tiles. £1500 does not cut it but im out of energy kick off anymore. To get their attention i had to bombard facebook.Just please avoid at all costs because you really do buy low quality workmanship and a pretty slack customer service afterwards. House next door is for sale but i shall be showing pictures of what they can be expecting if they do buy.£500k house but once you sign and get the keys its a frustrating year long headache.Im still waiting since July for damp from upstairs bathroom to be fixed.Since then downstairs loo leaked at a fast rate. I made a mistake getting dyno rod due to being a weekend. As he fitted a part its voided the warranty for this toilet so the leak which has reduced is now on me. My fault for not waiting for barratts to sort.I was happier but then had to wait from July to then call and badger them to pay the money in September. How long is acceptable to go without a bathroom? Honestly im fuming. Im off to get Mug tattoed on my head.Edit.... Wintringham site. They were fully aware of all the issues. Not a lot can be done. Just warning future buyers which if i manage to see any passing i will make them aware what they are getting into.

Andrew · 21 September 2024

★★★★★ 3/5

Trustpilot

Home repairs remain outstanding.

I moved into my home in August last year and I need the skirting and a few other things fixed in the house. The initial appointment for these to be sorted was on 22/7/24. On that day, a member of the repair team came to the house late in the afternoon, assessed the amount of work needed, and was not able to do it that day. This was disappointing as I had already taken time off work for that job. My next availability is in September. I have emailed my usual Barratt Home contact with no replies. I would like this work to be carried out as soon as possible.

Nac · 21 September 2024

★★★★★ 1/5

Trustpilot

Still waiting for a response written my review and experience…

Having written my review and experience buying a new home from this builder back in 2019 and taken 6 years to sort out I was told on the 2nd October 2025 from a admin person called Bella who said someone from the company would get back to discuss our concerns true to form haven’t heard a thing from Barrett’s that tells you what they are like if you have a problem, hoping the customer will go away. What a shame 1 star

Peter · 19 October 2025

★★★★★ 5/5

Trustpilot

thanks again

Lynne and the team were very friendly and helpful and happy to sort any issues or questions we have had. only moved in this week but house looks to be a great build with very minor snagging

Kirsty · 18 June 2024

★★★★★ 5/5

Trustpilot

The staff are great

The staff are great, promptly returning calls and emails, explaining everything in details, as well as signpost to the best offers. They have made the journey less stressful and more enjoyable.

Abigail · 15 March 2026

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. Full of lies all.the way throught. Left my young family without a useable garden for nearly two years and I had to pay to get it sorted. Used wrong paves on the road all growth coming through. Poor finishing . Gable out over 35 mm . The list is endless. Do not buy. Now barrats are messaging asking what the problems are ! Wow. The list is endless , total lack of customer care . Take the money and run these do! Leave my family with no usable garden for two years nearly. Ig our the reply below , no one has sorted anything. Typical Barratt home lies.

Mark · 10 September 2024

★★★★★ 5/5

Trustpilot

Ceres Rise, Swaffham

I am very happy with my brand-new home with Barratt! From the Ceres Rise development, Louise has been an absolute gem, making the entire process feel effortless. The on-site staff have been patient & friendly, Throughout.

Mr · 13 July 2024

★★★★★ 5/5

Trustpilot

Great reservation process

We have just reserved our new home with Barratt, Perth. Kieran has been exceptional. He is patient, understanding, very accommodating and super knowledgeable. That’s part 1 complete, looking forward to the next part

Jenny · 12 August 2024

★★★★★ 3/5

Trustpilot

The sales team and sales progressor …

The sales team and sales progressor were most helpful throughout the process.However, on the day of completion the house hadn’t been cleaned: there was concrete dust everywhere, pieces of rubble and sawdust in the kitchen cupboards.Thankfully, the team were apologetic and gave us a ‘sparkle clean’ two days later.We could have been informed that the tenure of the houses opposite had been changed from privately owned to Housing Association. This wasn’t indicated on the interactive site plan. Overall a very good quality build.

Andy · 27 August 2024

★★★★★ 1/5

Trustpilot

We’ve had nothing but issues

We’ve had nothing but issues with our Barratts home. Customer service are awful. Don’t do it. They will be so lovely and welcoming when doing the sale but once they have your money, they run. Wished we never bought from them. Our experience of buying our first home was completely ruined and I now lose sleep over the on going complaints a year after completion. We raised a formal complaint and they still haven’t done anything and keep just trying to throw money at us rather than fixing their poor build.

Charlotte · 26 August 2024

★★★★★ 5/5

Trustpilot

Friendly relaxed and professional

We have recently reserved a new home on a Barratt development near us. Our experience so far has been excellent. Ian, the sales advisor was so good to deal with, friendly and knowledgable and took the time to talk through the process with us. He took us onto the site and allowed us time to look around the plot whilst describing how the layout would be completed. We were never rushed and it always felt relaxed. We first met with Ian over a year ago when we very first visited the site and he remembered that meeting. We negotiated the purchase with Ian and he was friendly and professional throughout, making the whole process relaxed and enjoyable. Our first reservation meeting was with Greg who as the sales manager was covering over the bank holiday weekend. He was great to deal with and really helpful and ensured we had a great deal on our new home.Overall I am really happy with the service we have experienced, the deal we have and the home we have chosen. A nice experience.

Dinesy · 25 August 2024

★★★★★ 3/5

Trustpilot

Ok for first 6 months but once hand…

good for first 6 months with onsite care but once hand over to customer care for remainder of 18 months warranty its terrible its like i am the PA and have to tell customer care what on site has done and Customer care barely respond to emails Lets hope I get no further major issues to be clear on site are great, off site couldn't organize a party in a brewery. Don't talk to each other expect me to do it for them clearly not using any software to manage this problems very poorPlot 230 bourne for reference (didn't try very hard to identify me either really)

Bates · 22 August 2024

★★★★★ 5/5

Trustpilot

LEGENDS

Extremely happy, Becky, Ella and Pete are all legends, made this super easy and have looked after us since moving in.

Dom · 22 May 2026

★★★★★ 3/5

Trustpilot

No excuse for extortionate price of extras

Helpful sales staff a positive…. Negatives include ridiculous price of optional extras eg spotlights ( ie. £180 each !!) for kitchen for example, extortionate especially when the house wasn’t even at first fix stage and installing them would have been really easy. Also couldn’t upgrade individual items , so if I wanted a better oven I could only have it will a kitchen upgrade package which would have included things I didn’t want eg wine cooler. Our buying chain was problematic resulting in a delay completing of two months (through no fault of ours) but that didn’t stop Barrett’s threatening to remove our deal and potentially even cancel our purchase on several occasions despite there being nothing we could do as the delay wasn’t anything to do with us. So far ( only been in the house 2 days) but quite satisfied with the general standard of fit and finish.

Mr · 18 August 2024

★★★★★ 5/5

Trustpilot

Sarah from the Lillies site in…

Sarah from the Lillies site in Shrewsbury was amazing and made everything very easy and enjoyable to follow and the process was quite easy. We appreciate everything she has done, couldn't of gotten this fair without her.

Laura · 20 May 2024

★★★★★ 5/5

Trustpilot

It was an easy process from the…

It was an easy process from the beginning until then final completion purchase. All staff were very approachable and always very supportive. It has been an excellent experience and I recommend Barrats

Isabel · 16 August 2024

★★★★★ 2/5

Trustpilot

Not valued

Twice this week, I've tried to make an appointment to view/enquire about homes. I've spent time looking at different house styles online, comparing room sizes, layouts, etc. I've just found it difficult - yes, I was going to have an appointment tomorrow but would arrive a little late due to a previous commitment (which I changed to accommodate) but would then only have a short appointment. I did not want to feel rushed so said I would just leave it, I was breezily told okay. I do not feel valued as a potential customer, and it makes me think that once Barratt have your money they're going to be gone, ie not much aftershaves customer care. I'll spend my money elsewhere.

Kathryn · 9 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. The Sales Advisor at Hopecropt did a great job in explaining and showing us the available properties. He treated us with courtesy and respect. He was patient with us and was happy to show us the house that we thought was not within our budget. But because he understood the mathematics of the amount we could borrow, we were able to make a better decision. We chose a house we would not regret.

Lily · 28 October 2024

★★★★★ 5/5

Trustpilot

Thank you Team Barratts.

Thank you to the entire team at Barrett Homes, Waldmers Wood. In particular we would like to mention Niall who was excellent at the beginning of our journey and took us through the initial process, Jackie who kept us updated on progress and handled the handover, and Patrick who has ensured all the snagging work has been dealt with efficiently. Special mention also to the kitchen chap, sorry we didn’t get your name. Everyone has been great. The whole process from start to finish has been relatively problem free. Of course there have been some minor issues but they are to be expected and have been handled quickly and professionally. Very happy with our new home.

Antony · 7 August 2024

★★★★★ 5/5

Trustpilot

All good so far

Becca at Mortimer Park, Driffield has been very helpful and knowledgeable, a smooth transaction so far, and the house looks good ahead of moving in.

Roy · 25 November 2024

★★★★★ 1/5

Trustpilot

Rush house Job

We've being in our home for 2 years and 5 months give or take. And I would not buy a barrats home ever again. I regret taking down my last review as nothing was sorted. So this is my final one. Do not give barrats 5 stars after a 2 year completion as they just shrug you off and tell you it's your problem then.We left a review not so long ago about a hole in the garden which led to a rat getting into the loft. The garden back steps was hollow underneath so the rat had easy access. We sorted this even though they said they would. I couldn't wait any longer as I'm 7 months pregnant and wouldn't want to risk the future child.Barrats said it was our problem but you wouldn't think to check the ground outside Also plumping we've had an issue with every room on this. The kitchen and main bathroom they did sort but the ensuite did not.Last year it was leaking and they claimed to have sorted it but they haven't. It's a room that's rarely used but there's a leak mark that comes into the living room when the sink is used.We had an outsider company come to look at this and he redid all the seals.This hasn't done it so it's gonna cost a least a thousand to rip the floor up to check the pipes. We can't afford this with the little one due.Nothing will be done by barrats. I would recommend anyone who buys a new build to double get it checked out. After that two year mark, that's the line where they stop.Someone will say ill get someone to get in touch with you after this review or thank you for your feedback.I don't have time in my life to be chasing a company round. I thought buying a new build would be great but it's just being stressful.Our house on the row of 5 is the only one with so many issues. So our house should be called the 5 o clock rush.

Rebecca · 6 August 2024