Oakleaf Homes York reviews

★★★★★ 1/5

Trustpilot

Do not buy a Barratt home!

Do not buy a Barratt home if you want any sort of customer care afterwards. I would give them 0 stars if I could. This is my 2nd new build home and I have never experienced sure poor customer care. All they do is lie, ignore you and treat you with no respect or fairness. Our garden can only be described as a boggy waterbed, they will not show us any plans or proof of drainage being fitted, claim they can rectify the whole thing in less than 4 hours and cost less than £300. They have tried telling us we wouldn't have used our garden anyway and when offering us penny's in compensation for not having a garden for 8 months, they have offered another house on the same street 3 x the amount and when called out on it, they will ignore you again. They have no respect for the people buying their properties, their workmanship and '5 star quality build' is anything but the truth and they have people working for them that tell you things to your face and then lie on emails. Only buy a Barratt house if you want nothing but stress for months after.Update, they replied giving me 48hrs to state more information, which is not enough time which clearly shows how little they support there customers.

Samantha · 4 June 2024

★★★★★ 5/5

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Barratts Bingham

Chris was helpful and friendly and was able to answer any questions asked. He explained things clearly and has made the house purchasing experience enjoyable so far :)

Gill · 12 August 2024

★★★★★ 5/5

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Kingsbrook development

I have visited the Kingsbrook development on 4 occasions and the sales advisor has been exceptionally helpful on each one. The first was when the flats were still under construction but she explained all about the development and showed me another property so I could see the finish of the kitchen, bathroom and flooring. The following was to decide if I wanted ground or 1st floor. Once again I wasn’t rushed or swayed towards anything. I was invited for a third visit as the flat I had shown a preference towards was finished. The fourth was to show my sons and for their input. The sales advisor spent a lot of time explaining everything to them and answered many questions they had. We walked around the development, which is large but spacious, and decided it was perfect for me so we went to reserve it. The sales advisor once again made sure we were all happy and understood everything. A big decision for me but not once was I rushed.

JoRo55 · 2 June 2024

★★★★★ 1/5

Trustpilot

We are looking at buying a new house…

We are looking at buying a new house again, won’t be from Barratts, once bitten twice shy. Never buy a house from Barratts, once you get past your 2 year warranty everything starts to fall apart. Contact them first thing they say is warranty period has ended don’t want to know sort it out yourself. Once they’ve got your money they don’t care. If they can get away with not repairing something which is substandard they will. Never again!!!

Neil · 19 June 2024

★★★★★ 5/5

Trustpilot

Amazing sales team!

We interacted with Jane and Wyllis from Barratt's sales team for a property at New Malden and it was a pleasure transacting with them.The team was very warm and welcoming and extremely helpful in providing great details on the property we were interested in. It was our first time buying a property and the team always assisted us with our general queries on buying a property. In the booking phase, my experience has been splendid with Barratt. I hope over the contracting and hand over phase as well, we would have a similar experience. Thank you!

Rohit · 29 May 2024

★★★★★ 1/5

Trustpilot

I would like to share my experience…

I would like to share my experience with the construction company "Barrett Homes." Unfortunately, my experience has been very negative. I purchased my dream home from them, but what I received was a poorly constructed house made with the cheapest materials. Every corner stands out with poor quality. A high price was paid for this house, expecting a high-quality home built with good materials, but we received the complete opposite, a cheaply built home.Over the past two years, when all the emerging problems should have been resolved, the company has continually tried to prove that everything is fine and that it’s supposed to be this way. They make me feel like an idiot and refuse to listen to the client’s opinion, although during the purchase process, the communication was entirely different, many promises were made, and a beautiful picture was painted.The reality turned out to be completely different. When I asked why, instead of the most beautiful area in the neighborhood with a lake, we have a swamp overgrown with bushes and full of mosquitoes, their response was that it was just a promotional picture. So, don’t be fooled by this company’s promises, and don’t believe a word they say.Read every word of your home package very carefully, as you will find that you are responsible for everything. Also, be aware that if you don’t like the house and see many problems, you have the option to return it within 30 days and get your money back. However, keep in mind that "Barrett Homes" builds homes on a conveyor belt, like in a factory, and employees care more about finishing quickly and meeting targets set by managers rather than ensuring quality.Do not trust this company and their promises. Be cautious and scrutinize every detail before signing the contract.

EG · 28 May 2024

★★★★★ 5/5

Trustpilot

Cecilia has been extremely helpful…

Cecilia has been extremely helpful throughout the whole process and has been very understanding of my circumstances and has kept me update with all details. Excellent service

Johanna · 20 August 2024

★★★★★ 5/5

Trustpilot

Barratt property reservation process is excellent

Barratt has made our home reservation seamless so far. Kelly has been extremely helpful and supportive. She is very attentive and provides us with adequate required information. We look forward to sharing our future experiences.

Nik · 25 March 2024

★★★★★ 5/5

Trustpilot

Karen was very helpful and informative

Karen was very helpful and informative, made the whole process easy and very simple to understand. Would recommend her for this.

PB · 17 November 2024

★★★★★ 1/5

Trustpilot

Purchased property on Ceres Rise…

Purchased property on Ceres Rise Swaffham. The general build is good but every thing else is completely rubbish. We have found the the contractors they use are of a very low standard and have no pride in there work. Everything they come to fix goes again within weeks. We have found that Barratts promise Everything but don't deliver. Once they have your money they move on . Would we buy again from Barratts certainly not.

David · 6 August 2024

★★★★★ 5/5

Trustpilot

Very happy with our recent purchase

Very happy with our recent purchase. Communication both before and after our purchase has been great and our sales associate Jen is great. Also really happy with the site team, to mention Dean in particular as he has gone above and beyond since we moved in last week. Thank you!

Dan · 21 December 2024

★★★★★ 5/5

Trustpilot

1st class service

Everything was explained to me in detail & very clearly by Rob at your Pentref Llewellyn site. He is amazing, his knowledge, understanding & patience is absolutely first class.

Jacky · 29 June 2024

★★★★★ 1/5

Trustpilot

I would give 0 stars if I could

I would give 0 stars if I could, do not purchase a property from this builder. They chuck the houses up as quickly as possible and the amount of snags they leave you with is disgraceful. The finish on the properties is poor and it is clear there is no workmanship! Not to mention the people they hire to ‘fix’ any snags raised are just as bad a lot of the time. When you contact the ‘customer care’ team their responses are unhelpful and it takes weeks to get things fixed (that’s with a lot of chasing from yourself). Barratt’s has no formal complaint process other than to send an email to the same customer care team that at times are the people you are complaining about due to the lack of customer service.I would not recommend anyone buys a property from Barratt’s as from the other reviews I have seen I am not the only purchaser of their properties with similar issues. I would recommend everyone stays clear and purchases their new home elsewhere as it’s not worth the hassle, stress or money. Don’t waste your money on these overpriced and under developed properties.

Teigan · 2 May 2024

★★★★★ 5/5

Trustpilot

After the handover

Easter weekend 2024 saw us officially handed over from the sales team to the site management. I've already written about the sales process elsewhere on here so I'm going to limit my review to how we have been treated since moving in.Within the first week we had our house checked over by a firm of pro snaggers.....who found 60 issues ( mainly just scuffed paintwork and screw pops, but there were also a few more serious things noted. I have to point out that generally about 300 snagging items are listed, so we are happy to know we have bought a good property.The site management has pretty much carried on where the sales team left off, you get the impression that nothing is too much trouble and we have been happy with the acceptance of the defects and how swiftly they have been corrected.We have no issues with anyone we have encountered in the Barratts organisation and would find it difficult to believe that anyone has had difficulties.Yes, we are effectively living on a building site, but the roads are cleaned every day and there are plenty of fences to keep you away from active building areas.In conclusion it is my opinion that Barratts employ professional people who are also open to a laugh and a joke which makes the whole experience more Humanistic, and these people already know who they are, and know we are grateful for their time and effort.

Sam · 30 April 2024

★★★★★ 5/5

Trustpilot

The whole process went smoothly.

The whole process went smoothly from reservation of an empty plot to completion about 7 months later. Sales advisors James and Katie are always friendly and helpful. I have only just moved in, and I am very pleased with the quality of the house. No doubt there will be some issues, as with all new builds, but James and Katie are still on site and have clearly explained the process to resolve any problems. Overall a really positive experience so far.

Martin · 28 April 2024

★★★★★ 5/5

Trustpilot

Barratt @ West Craigs Edinburgh

We have just reserved a plot at the West Craigs Barratt development and have been very impressed with the service from both Zoe and Robin in the sales office so far. We are doing a part exchange and the process has been very efficient and well-explained so far. We are looking forward to moving into our new home in 2025 and updating this review with our experience.

Sarah · 1 December 2024

★★★★★ 1/5

Trustpilot

Our radiators in our bathrooms (even…

Our radiators in our bathrooms (even our ground floor WC) have rust on them. Apparently these are only covered for a year. Absolute shambles, I have been waiting for someone to replace these since before Christmas and keep having different trades contact me regarding this with no outcome. They agreed to replace these before Christmas and had the radiators ordered, now they apparently cannot replace them? The problem is that all the tradesmen have said to me is that they should not be put into 'wet rooms' as this is an issue across all homes.. why continue to do this and not just place towel radiators in bathrooms if this is a reoccurring issue.We have just come out of our two year warranty. We had our garden redone last year due to the issues with roof tiles and large rocks appearing from where the ground was settling. We now have leather jacks and the gardens drainage is poor. We've had a site manager from Barratts who did not even look at our garden and reported back to our customer care it was fine. It is not fine and the garden is only useable between June and September. I have been ignored since I said the site manager did not look out our garden. The aftercare is absolutely shocking and customer care have different views on repairs to the site managers.

MRS · 25 April 2024

★★★★★ 1/5

Trustpilot

The unfair treatment and failure to address customer issues promptly.

This review criticises Barrette Homes for its lack of responsiveness to ongoing issues raised by the customer over a significant period. It highlights discrepancies in treatment compared to neighbouring properties on the same street particularly regarding waterlogged gardens and fence upgrades due to similar issues. As a customer I expect to be treated fairly and I am expressing my frustration with the company's failure to adapt to changing neighbourhood standards and address customer concerns, emphasising the difficulty and time-consuming nature of resolving issues. The overall feedback calls for improved customer service and accountability from Barrette Homes.

Cleophas · 24 April 2024

★★★★★ 5/5

Trustpilot

What a wonderful sales advisor

Steph was wonderful. She was so supportive making things seem so easy. What a lovely girl. What a beautiful house. So looking forward to take up residence.

Fiona · 22 July 2024

★★★★★ 1/5

Trustpilot

We purchased a home from Barratts in 2017 and then found out about legal issues with our title

We purchased a home from Barratts in 2017 and it came to light that there was an error when registering our title. We found out 4 years after purchasing and were told this would be rectified however a further 3 years in and this has still not been resolved and has now prevented us from selling our home. I have made a number of attempts to contact Barratts and their legal team and to date no response. This is extremely poor service and has significantly impacted our sale.

MP · 18 April 2024

★★★★★ 4/5

Trustpilot

Excellent adviser but email wording could be reviewed

The on site adviser was excellent, accommodating, knowledgeable, thorough and friendly, everything was explained clearly and succinctly. My only gripe would be the some of the wording on the emails could be rephrased to come across less curt, for example “if you are unable to exchange contracts on this agreed date …. as your property will only be reserved for you until this date”. As it is very difficult for buyers to set an exchange date in advance, and this is very often influenced by factors outside their control I found this wording a bit worrying. A few days later I got an email saying that the completion date had been put back, a little ironic really given that Barratts have much more influence in working to a completion date than many buyers will.

David · 17 April 2024

★★★★★ 1/5

Trustpilot

We purchased a new build home in 2022

We purchased a new build home in 2022. The purchase of the home was fine no issues. But getting Barrats to fix any snagging issues with the house has been a nightmare. The customer service team in Exeter have been awful. I sent them a snagging report to them in September 2023. It is now April 2024, 7 months later and the issues have not been fixed. I have chased up every few weeks to be told we are looking into things.I have had to call up, email and chase for 7 months simple snagging jobs that are quick to fix. I think it is awful customer service to make someone wait 7 months for issues to be fixed. We have 13 issues left and again I'm chasing Exeter on when these will be fixed. Avoid buying a house with them as the process to get issues fixed is a total nightmare. 7 months of chasing them up every 2 weeks. I've even flagged this to the manager of customer service and I get told we are looking into this still. I'm not the only customer on the site who has issues with the customer service team. A lot of neighbors have had similar issues to me. And no one seems to care or want to fix the awful customer service being delivered by Exeter.

Kirsty · 16 April 2024

★★★★★ 1/5

Trustpilot

Be aware of FirstPort

My experience with Barratt/FirstPort at Hendon Waterside, London NW9 is terrible, very poor.Average build quality, far from great. These flats are not aging well, poor workmanship, shoddy job and cheap materials - cracks in the walls and ceiling paint, laminate and tiles coming off, incorrect installation of appliances, burst pipes, leaking taps, no sealant installed under the frame of the walk in shower (I took a video when appointed by me contractor took of the walk in shower frame to find out how the water escapes). I don’t want to even count the snags as it’s endless. Our case is not isolated, most of our neighbours from Hawfinch House and other buildings experienced similar issues. The worst of all is the inefficient Managing Agent - FirstPort. Within a few years service charge doubled, the quality of the service decreased to zero. Lack of transparency of the charges, most of the costs are masked and no breakdown is available, services that have been paid for are not delivered or delivered to a very poor standard, inadequate actions from the senior management. Hundreds of thousands of £ are going towards management fees, insurances etc and very little or nothing goes towards the buildings - broken doors, faulty lifts, poor interior maintenance, non-existent maintenance of the children's playgrounds and outdoor areas, a lot of security issues - stolen bicycles, damages to communal areas.Frankly, I have never seen in my life so much dishonesty, incompetence, lack of response, accountability, and poor customer service gathered in one place. I would advise everyone considering buying a property where FirstPort is involved to read all of the horror stories associated with this bunch of cowboys. It is difficult for me to understand how Barratt decided to partner with this company. Please accept this review as a feedback and do not chase me with silly template replies advising to write to ghost's emails pretending to the neutral reader that someone is on the top of the problem. I tried this way - it is a waste of time. If you want to do any good - Remove FirstPort from Hendon Waterside!!!UPDATE:Dear Ros,Thank you for the updated information. Leanne did not call me, but attempted to call my partner from an unknown number (number not shown).In the voice message no contact number was left, but an advice to call the customer care team and ask for her. I have written the review, so, why was there an attempt to contact my partner?Who has given you my partner's phone number, when I have not shared with you?Would you not consider contacting the person who wrote the review?If you would like to discuss my review and experience please contact me directly.Kind regards,Petar

Petar · 16 April 2024

★★★★★ 5/5

Trustpilot

Great Experience With Barratt

I don’t often write reviews, but believe it was important to share my recent experience of buying my first home. I bought a property back in December on the Sundial Place plot in Thornton, Liverpool. I’m now moved in and feeling right at home. I have met all of the neighbours who have also been super friendly and there is a really nice feel to the location.It was refreshing to deal with one person from the outset named Sally, the experience with her played a big part in us initially progressing with the move. To buy your first house and have that support and guidance was really helpful and nothing was ever too much of a problem, so firstly a huge thank you for your part in our move.Any small snags have been noted by the team and the builders make themselves available if there are any issues. I’m glad that I opted for a new build home and would recommend others in my position to do the same.

Ethan · 14 April 2024