Trusted Agent profile · York
★★★★★
1,067 reviews across 3 platforms
6 Alpha Court, Monks Cross Drive, York, YO32 9WN, YO32 9WN
Part of Oakleaf Homes, see every office.
Oakleaf Homes's office in York, at 6 Alpha Court, is rated 4.4 out of 5 across 1,067 reviews on three platforms, including 12 Google reviews rated 2.0.
Tell us what you need and we'll put you in touch. Oakleaf Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotWe moved in 2 days ago and our house is well presented and even had a lovely gift waiting for us…
We moved in 2 days ago and our experience from the very first viewing has been second to none.Kirsty has been really helpful from day one
Hi Glenis. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
1/5
TrustpilotOn going issues with water logged…
On going issues with water logged garden and flooding in the garage. Thought Barratts would have been be better than persimmon who we last purchased with but was so wrong. Water runs down the drive into neighbours garden. The same houses as ours on the estate have a wall around the bottom garden but ours doesn’t because it wasn’t in the plans. Doesn’t make it the right decision does it. Let’s see what NHBC think about it when we report them as we were told a slight incline not a water bogged hill
I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information, once your details are received please be assured that your comments will be highlighted to the team and we will ask that someone contacts you. Kind regards, Charlotte.UPDATE:Good morning,I understand you have now been directly contacted about the concerns you raised in this review and a ground worker has inspected the garden.Kind regards, Ros
4/5
TrustpilotSeamless process so far
Mansha Panesar, Sales Team Leader at Brooklands addressed a lot of our queries. We went with a big excel sheet of questions and she answered most of the with patience. We never felt that she is trying to sell the house, rather we felt like we are talking to a friend who is guiding us with the house purchase. She is polite and patient. I hope the team continues to maintan the same relation with us until we feel settled in the new house.
Good afternoon,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Mansha gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Ros
1/5
TrustpilotWe bought a Barratt home thinking they…
We bought a Barratt home thinking they were 5 star builders as they had said, as soon as they have your money their customer service is non existent. They just want to get out of any problem. They make an experience that should be enjoyable an absolute nightmare. Avoid buying with Barratt.Reply advises we have been contacted by customer service. The customer service team is part of the problem. You get told one thing from site management then another by customer service. The customer service team do not care at all. Make sure you record every conversation with sales, site and customer service.
Good morning.I am very sorry to hear this. I would like to ask a member of the relevant team to contact you regarding these issues. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to.Kind wishes,Isla.UPDATE:Good morning,I understand you have been contacted directly by our customer care team about your review.Kind regards, Ros
5/5
TrustpilotExcellent customer care
I was waiting for a long time for the house to be ready, so this was going to be less than 5 stars.But since buying the house, I genuinely cannot fault them. You hear stories about new builds, that trying to get snags sorted is like trying to get blood out of a stone.Not the case here. Once given the snag list, the customer care team were proactive in getting issues sorted, calling up frequently to organise times contractors could come. Every one of these has also been great - willing to do a couple of extra things that weren't initially on the list. Very impressed.
Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Charlotte.
5/5
TrustpilotMomentum Waverley - Great service throughout
Throughout the process of buying the property there were ups and downs, the old office manager left half way through our purchase which meant Nic had to catch up with what was going on with our plot. Overall she’s done a fantastic job, was very friendly and helpful and we haven’t got any complaints so far. We had one issue where we couldn't get in touch with anyone for around a week due to a member of staff being ill and jot being covered but this did not affect our move in date and this was quickly rectified once higher management were aware of the issue.
Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to Nic and the team. We wish you many happy years in your new home. Kind regards, Charlotte.
4/5
TrustpilotThe Part exchange process could use improvement
Dealing with the part exchange process was not very informative I was only notified last minute as what to do.
Good evening Rick. Thank you for your feedback regarding the part exchange process. We will ensure your comments are passed on to the relevant team. Wishing you many happy years in your new home. Kind regards, Sam
1/5
TrustpilotI will never buy from Barratts again
I will never buy from Barratts again. When moving into our Millfield home on Wixams we immediately reported a sewage smell in the kitchen and a water logged garden. 6 months later they rectified the kitchen issue which was a poorly installed downpipe, meaning we had an open waste pipe. The garden has had work but was insufficient and is still flooded, boggy and smells like rotted vegetation, they have said that this is acceptable... We have chased and chased and been forced to make a formal complaint which still isnt being managed properly. Barratts are a joke.
Thank you for your detailed feedback which is really important to us, and we’re genuinely sorry that this was not a better experience for you.We will ensure that these comments are passed to the relevant management team. Kind regards, Charlotte.UPDATE:Good afternoon,I understand Elle from our customer care team has contacted you directly to discuss your review.Kind regards, Ros
5/5
TrustpilotAn excellent service from start to…
An excellent service from start to finish! Particular thanks to Jen at the site office, who has been brilliant, from our initial enquiry to us moving into our new home. Thank you!
5/5
TrustpilotVal & Debbie at Fernwood village
Val & Debbie have been very helpful from start to finish. They’ve fitted us in on our last minute visits and been understanding in how difficult it is for us to come up due to living 3 hrs away and done as much as possible for us by phone & video calls. Could not ask for a better team to help us in our buying journey.
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Val, Debbie and the team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Charlotte.
5/5
TrustpilotGreat sales team Gayle site manager…
Great sales team Gayle site manager mark, and assistant manager Liam.
Hi Adeola, Thank you for your lovely feedback. We’re delighted to hear you had a great experience with Gayle, Mark and Liam. We’ll be sure to pass your kind words on to the team. We really appreciate your recommendation of Barratt Homes. Kind wishes, Alice from the Barratt Homes team.
5/5
TrustpilotIan McDonnell is a credit to the company
Ian McDonnell visited recently for some decorating after a door replacement.
Hi, Thank you for your kind feedback. We’re delighted to hear Ian provided such a high standard of work and attention to detail, he’ll be pleased to receive your comments. As we’ve been unable to identify your details in our system from this review, we’ve asked Trustpilot to request some additional information so we can pass your feedback on to the relevant team. Kind wishes, Alice from the Barratt Homes team.
5/5
TrustpilotAmazing decorator !
Thank you to Ian McDonnell who completed our painting to a brilliant standard yesterday. It has made a HUGE difference to our home. Thank you very much, Peter and Emily
Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your name and development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Charlotte.
5/5
TrustpilotScarlett view
Scarlett view - Lawley! Adam, Victoria and Dave have been so helpful, always allowing us to visit the showhome to envision our new house. We were able to make all our choices on kitchen, and carpets, it was a fun experience. Adam and Victoria are always approachable, friendly and supportive. The whole experience has been so smooth and have felt supported throughout.
Hi Ceri. We are so happy to hear about your positive experience. We appreciate you taking the time to share your feedback. It's wonderful to know that you found the team helpful and supportive throughout your journey.Kind regards, Sam
5/5
TrustpilotGreat sales team and always quick to…
Great sales team and always quick to respond to queries
Good evening Michael. Thank you for taking the time to leave a review for the great team at Woodland Gait. We hope the rest of the process goes smoothly and you're in your new home soon. Kind regards, Beth.
2/5
TrustpilotI believe that developers should…
I believe that developers should collaborate with their lawyers to assist client throughout the purchasing process, rather than waiting for clients to communicate with the lawyers,as the lawyers may be too busy to address what might seem like simple queries.Improve communication from developers regarding the buying process and associated costs would greatly benefit clients who mat not fully understand these aspects.
Good evening, Ms Lee.We appreciate you taking the time to share your feedback. We understand your perspective on the importance of clear communication and collaboration during the purchasing process. We value your insights and will take them into consideration as we continue to improve our services.Best wishes, Charlotte.
1/5
TrustpilotCustomer Service Concerns
I strongly discourage others from considering Barratt as a reliable option for their purchases. This marks my second negative experience within a few months. The initial complaint was about my bath squeaking, reported in September. Barratt sent a plumber for inspection who identified missing steps during the bath installation, estimating a repair time of at least 2 working days, involving the removal of the bath and some tiles.Subsequently, Barratt scheduled another day for the repair. A customer service representative assured me over the phone that the job would only require a morning to complete. Skeptical due to conflicting information from the plumber, I reluctantly agreed.On the day of the repair, a plumber and a Barratt on-site worker arrived, only to inform me that they could fix the bath that day but would need to book another day for tile replacement due to tile unavailability. This meant I couldn't use my bath until the tiles were replaced. Frustratingly, they couldn't provide any timeline for the job, causing me to refuse the bath repair and waste a day off for nothing.The on-site Barratt worker performed interim fixes to reduce the squeaking and promised to order the tiles. Once ready, they assured me they could fix the bath in one day and replace the tiles the next day to minimize the impact on me. However, two months later, I heard nothing from Barratt.Upon calling the helpline, I was unprofessionally informed by an agent that the case was closed because the repair work had been completed, and there was no more squeaking. I strongly disagreed with his response. If I needed to schedule another booking, I was told to send them a video to prove it was still squeaking. Outraged, as I believed it was an integrity issue with Barratt staff, I expressed my frustration. On one hand, they assured me it would be fixed soon; on the other hand, they reported to the office that the case was closed.Finally, the agent reluctantly promised to provide me with a further update within the next five working days. I also inquired about voice recordings regarding our conversation, but I didn't receive a clear answer.
Good morning, Ryan. Thank you for your detailed feedback which is really important to us, and we’re genuinely sorry that this was not a better experience for you.We will ensure that these comments are passed to the relevant management team and ask that someone contacts you.Kind regards, Cara.UPDATE:Good afternoon Ryan,I understand you have been in direct contact with our customer care team to discuss your review and some works have been booked in.Kind regards, Ros
5/5
TrustpilotWe have been looking at Earl Rise…
We have been looking at Earl Rise Stepps for months, and Michelle and her colleagues have been so helpful and gave us so much info for us to make choice.However we got such a deal at the Fairways site that we bought it on first viewing , and our experience with lindsay and louise from the Calder Gardens Coatbridge whom we have been dealing with have been as helpful and informative.
Hi Joan. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
5/5
TrustpilotExcellent Service
Emma is a breath of fresh air, very easy to deal with and explains everything very well. Makes you feel very at home from first steps in the process.
Good morning,Thank you for your kind feedback about Emma. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotGreat People / Love the house
Thanks to Kelly, Alan, Guy and the team. Always there when needed and now I’ve moved in, very helpful. House is perfect and Highly recommended.
Hi Andrew. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Sam
1/5
TrustpilotExtraordinary levels of incompetence and lack of customer care
Barratts have built our house with a DPC (Damp Proof Course) which is below ground level, causing damp issues.Reported to Barratts "Customer Care" in February, after 3 months of no action then made a complaint 03/05/2024. Barratts own policy states they will respond within 10 calendar days, it's now the 30th and still waiting, 27 calendar days and counting.I think perhaps they should re-brand their "customer care" department to "customer don't really care"
I'm pleased to hear that the relevant team have now been in touch regarding this review.Kind regards, Charlotte.
5/5
TrustpilotI was attended to promptly and…
I was attended to promptly and professionally. I had a great experience with the enquiry to the reservation.
Good morning. We are happy to hear that your enquiry and reservation experience was prompt and professional. Thank you for sharing your positive feedback with us. Kind wishes, Isla.
5/5
TrustpilotKeith from Customer Care at Treladen
Keith from Customer Care did a job on my garage last week and it was an excellent job. He is very through careful and always cleans up thoroughly after every job as he has completed various jobs for me relevant to previous snag lists. This has not been the experience on many occasions from other employees who have completed or arranges jobs to be completed by outside contractors..
Many thanks for taking the time to leave this kind review. We’re really pleased to hear of the service you received. We’ll make sure Keith gets to see your great feedback! Kind regards, Charlotte.
5/5
TrustpilotDuring the key collection at Hanson…
During the key collection at Hanson water side, the customer experience manager Rrezarta was very helpful in answering all the questions we had!
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Rrezarta gets to see your great feedback! Kind regards, Sam
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Oakleaf Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
