Trusted Agent profile · York
★★★★★
1,069 reviews across 3 platforms
6 Alpha Court, Monks Cross Drive, York, YO32 9WN, YO32 9WN
Part of Oakleaf Homes, see every office.
Oakleaf Homes's office in York, at 6 Alpha Court, is rated 4.4 out of 5 across 1,069 reviews on three platforms, including 12 Google reviews rated 2.0.
Tell us what you need and we'll put you in touch. Oakleaf Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team at Kingsbrook made my buying…
The team at Kingsbrook made my buying experience exciting. Everything was explained and all (and there were many) questions answered honestly and with sound knowledge.
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Charlotte.
5/5
TrustpilotSo helpful
So helpful and chased the purchase through. Special thanks to Pam & Tom today (Isle of Wight) for making it happen so late in the day with the chain. You have great staff
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Pam, Tom and the team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Charlotte.
1/5
TrustpilotNo parking whatsoever
No parking whatsoever, even for deliveries.I was dropping 3 bags of groceries to my disabled son before driving 1 mile to the nearest parking spot and walking back. Within the 6 minutes it took to go up the stairs, drop the shopping and come back down again a warden was taking a picture of my car. I explained, got in and went to park but even though no ticket was issued I received a fine in the post.Absolutely disgusting
I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your sons development and your contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Charlotte.
1/5
Trustpilotwhat you have problem this my experience so I just buy nearly 2 years but didn't list barratt home to any problems for solution..ji hate barratt house I am 6 months still waiting for service people..
Very rubbish barratt house don't buying barratt house if buy be careful and check everything and thereng because after you buy house then barratt house Notting list your what's in house have problem...barratt home service very very bad no body care what you have problem this my experience so I just buy nearly 2 years but didn't list barratt home to any problems for solution..ji hate barratt house I am 6 months still waiting for service people..my children is special and no body list ...I hate barratt house I am feeling so glitty to my buy house with barratt..very rubbish
Good evening Hina,Your review is very important to us and we’re genuinely sorry that this was not a better experience for you. I would like to ask a member of the relevant team to contact you regarding these issues. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to.Kind regards,Alice
5/5
TrustpilotPart exchange scheme
Very professional from the start, especially the sales coordinator, an individual between a rock and a hard place who knew exactly what was going on at any time, any issues arose were dealt with and followed up, after sales once moved could not fault . The whole sale/purchase was completed in less than eight weeks and could have been sooner due to one or two minor administration errors between parties, but Barratt in general with their partners made what is a life changing experience a whole less stressful.
Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the team. We wish you many happy years in your new home. Kind regards, Charlotte.
5/5
TrustpilotJon was really helpful and aloud us to…
Jon was really helpful and aloud us to take our time with our decision. No pressure on the sale at all. Overall, great experience so far
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Jon gets to see your great feedback! Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte
5/5
TrustpilotHighly recommend
I had an exceptional experience with the developer during the process of purchasing my house. Kelly, in particular, was incredibly helpful every step of the way, providing valuable guidance and support. Additionally, Matt and Nigel, the site managers, were extremely kind and efficient in resolving any issues with the house post-purchase. Matt, in particular, stood out for his continuous communication and friendly demeanor, ensuring a smooth and enjoyable experience. Overall, I highly recommend this developer for their exceptional service and professionalism.
Many thanks for taking the time to leave this review, Sara. We’re really pleased to hear of the service you received. We’ll make sure the team gets to see your great feedback! They will be thrilled. Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Charlotte.
5/5
TrustpilotBarrett made it so easy to buy our new…
Barrett made it so easy to buy our new home, Angela at the site office was amazing from start to finish, Paul Fraser the site manager has been too, nothing is too much trouble
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Angela, Paul and the team. I will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Charlotte.
5/5
TrustpilotVery helpful and friendly site lady…
Very helpful and friendly site lady Katie Hyde and site manager Jay Kirman.
Hi Linda, Thank you for your lovely review. We’re so pleased to hear Katie and Jay were helpful and friendly and that your new house is already feels like home. Kind wishes, Alice from the Barratt Homes team.
4/5
TrustpilotOur first impressions of a Barrett new build
Barratts have made the process of buying my second Barratt home a fairly relaxed. The sales negotiator was friendly and informative and not pushy at all. The stressful part has been the mortgage process of jumping through so many hoops and then back n forth online of legals correspondence. Upon moving in we have had great comms from the site manager. The only main disappointment was the ground levels around our home. Having asked the sales negotiator this question and looking into it said fine not much incline and fairly flat with some incline. However upon moving in the levels are anything but level. Maybe extra training for staff in understanding of level ratios and degrees would be advantageous. Having asked this and given an answer was most annoyed at the severity of the levels we have to work with in our new home. We have however seen the quality workmanship in the house. So far so good, with only a small snagging list. Mr Hughes
Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. I will share your feedback with the division. Wishing you many happy years in your new home. Kind regards, Charlotte.
5/5
TrustpilotEfficient and Professional
Sarah has been so helpful and supportive. She has provided all the information I need and is so efficient and professional in her approach.
Thank you for sharing your review of the experience with us. We’ll make sure Sarah gets to see your great feedback! We wish you the very best as you continue your journey to your new home. Once you're settled in, we'd love to hear more about your experience. Kind regards, Charlotte.
5/5
TrustpilotFantastic home really lovely thank you…
Fantastic home really lovely thank you Barratt Home. From start to finish your team helped us through which could have been a stressful time. Thank you.
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Woodland Heath team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotExcellent aftercare
We had Keith come and sort out our kitchen ceiling, Keith is friendly, polite and very professional, he does a really good job and always cleans up afterwards leaving the room spotless.
Thank you for your kind feedback about Keith. We will make sure he sees this and he will be delighted. We wish you many happy years in your new home. Kind regards, Charlotte.
1/5
TrustpilotStaff is lovely and that’s about all. Cheap and rushed
Staff is lovely and that’s about all. I guess they have to be, given what they sell you.You pay a lot of money for a terrible, rushed job. They’re all about the money and don’t even wait to let the paint dry before you move in. Hired a professional snagger and the flat was full of faults, from sticky doors ( paint wasn’t dry) , chipped paint everywhere, plastic handles on doors and windows that are so cheap and handles that barely work, unlevelled doors and walls, etc. didn’t even need a snagger for majority of things are noticeable.looks “fine” until you live in it. Absolutely not worth it. I lived in a 10 yr old new build before this and it was so much higher quality (and about 100k cheaper too) Everything screams cheap and rushed. Didn’t even bother to put mirrors in bathrooms.Nothing about barratt is high spec or quality besides the showrooms that are a massive lie.You’re better off buying an older flat and getting work done to it , might be the same money but you get higher quality and probably more space too.
Good afternoon,I am very sorry to read your review and hear of your experience. I will transfer your comments to the relevant management team and ask that someone contacts you to resolve these issues.Kind regards, RosUPDATE:Good afternoon,Your review has been now been received by our customer care team who will be in direct contact with you as soon as they can to get more information about your concerns.Kind regards, Ros
5/5
TrustpilotResponsive, Quick and Quality Service
Overall an amazing moving-in experience! I've had a lot of worries with moving into a new-build from stories I've heard through relatives and friends. But the experience so far has been great! During the settling-in I've had Alexandra M overseeing the process and she has been a great help for any questions and issues that I have. She has been very responsive and was quick to arrange for checks and works to remedy the issues; as well as checking through periodically while works were being done to make sure that it is carried out smoothly. I did not have a lot of issues for my settling-in process, but am glad that the issues I had were taken care of in such a quick and proactive manner. Many thanks again to Alexandra!
Good evening,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotI can only write this review based on…
I can only write this review based on the customer care we received during the sales process as we have only just moved in and awaiting a snagging report. In the lead up, Angela our sales advisor has been such a warm, caring and friendly point of contact. We asked a million and one questions and she answered every one of them with compassion and clarity despite probably feeling fed up it was us again! The contract chasing team were great as well as our buyers and their legal team weren't very proactive. On handover of the house the assistant site manager was thorough and friendly. We've had a lovely experience so far so we'll see what happens after the snagging review!
Good evening,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass your feedback on to the division and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
2/5
TrustpilotI've been residing in one of the…
I've been residing in one of the properties managed by this company for just over a year, and unfortunately, my experience has been less than satisfactory. From the beginning, there were noticeable issues with the property's construction and maintenance. Upon moving in, I immediately encountered problems with the back door, which wouldn't close properly due to dropping issues and a cracked glass panel. It took an unacceptable amount of time for someone to address these issues, leaving my back door open for days, a significant concern, especially with young children in the house.Additionally, despite being instructed to stay off the grass for the initial months to allow it to establish, the garden has turned into a swamp full of moss. This indicates significant drainage issues that haven't been appropriately addressed. Unfortunately, it's not just my property; glancing out of my window reveals similar problems across the entire estate. Inside the property, the bathroom door handles have eroded and are falling apart, and the ventilation in the bathroom with no window is inadequate, leading to moisture buildup. Overall, my experience with this company has been disappointing. There seems to be a lack of attention to detail in construction and maintenance, resulting in various issues impacting my quality of life on the property. Moving forward, I hope the company takes concrete steps to improve its quality control, responsiveness to maintenance requests, and overall standards to ensure a better resident experience.
Good morning, Leanne.Thank you for your feedback which although is disappointing is very important to us. I am sorry to hear of your frustration and will certainly pass your comments over to the team and request that someone contact you.Best Wishes, GraceUPDATE:Good afternoon,I understand Kate from our customer care team has been in direct contact with you earlier today to discuss your review.Kind regards, Ros
5/5
TrustpilotFriendly and efficient staff
Friendly and efficient staff. Quick to respond, very proactive and great customer service. Quality homes. Thanks Jodie, Maya and Olivia
Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the Priors Hall Park team. We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotNew house purchase
Beth was Very cheerful, professional and welcoming. The process was explained in great detail and any questions I had were answered straight away. A great company to deal with!!
Hi Chris. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
1/5
TrustpilotWater coming though ceiling and walls
A leak was reported to Barratts about my home (which is well within the 10 year warranty). Water drips into the ceilings and walls. Damage occurs every time it rains and there is wind, when water blows up through the soffit vents. Barratts sent contractors (CWroofing) to assess the leak who failed to arrive and submitted a false report anyway saying there weren’t any issues. Barratts have since washed their hands with it and refused to help, despite this being a breach of the warranty agreement. Appalling customer service.
Good afternoon,Your review is very important to us and we’re genuinely sorry that this was not a better experience for you. I would like to ask a member of the relevant team to contact you regarding these issues. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to.Kind regards, RosUPDATE:Good afternoon,I understand Sarah from our customer care team has been in direct contact with you this week about your review.Kind regards,Ros
5/5
Trustpilotpurchase new Barratt apartment
Two meetings on site of about one hour were arranged.The first introduced the development and allowed the proposed flat (still in late stage of build) to be seen. The second next date started the process of actual purchase. The agent was both very patient dealing with questions and had available all the details needed. My previous home purchase was 45 years ago so I had no experience of what was needed today and it was so helpful to deal with someone who had access to the information.
Good morning,Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the team. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotLisa at Willow Grove was amazing
Lisa at Willow Grove was amazing! She is very knowledgeable and nothing was to much trouble. The houses look great
Hi Gavin. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Lisa gets to see your great feedback! Kind regards, Sam
1/5
TrustpilotWe moved into our Barratts house on…
We moved into our Barratts house on East Haven in Barry nearly a year ago. We still live on a building site, and there seems to be no interest in progressing works. What's more we've had old Heras fencing in our garden slowly rusting. Despite my asking for it to be removed, it keeps reappearing. We were promised that a flood wall would be built, yet this hasn't happened. So the front of my house floods on every spring tide. I would avoid buying a house on East Haven in Barry, unless you want to live on a permanently flooded building site.
Good evening Ryan,Thank you for your feedback which is really important to us, we’re genuinely sorry that this was not a better experience for you.We will ensure that these comments are passed to the relevant management team.Kind regards, AliceUPDATE:Good morning,I understand the division's customer care team have called you but have not been able to get through. They will continue to attempt to make contact with you.Kind regards, Ros
2/5
TrustpilotCongratulations to all of you who have…
Congratulations to all of you who have had such great experiences with Barrat. Let me tell you that down the line you may regret your decision. I live in one of their properties, which is 20 years old. The standard of build is shoddy and much of it done on the cheap. The building is full of leaks in inaccessible areas, where communal pipes are difficult to locate (behind walls, under floors etc). Barrat don't even have a copy of the plans of the building that we can look at to source the leaks. So not only did they use poor quality materials that haven't stood the test of time, they're so badly organised that they can't help when help is needed. They'll read this review and simply say what they said to me - we don't keep plans for such a long period. So for the sake of a small space in a filing cabinet, people who bought a property from them on good faith must continue to suffer. I hope Barrat are proud of themselves. Well done also to the shareholders who profit from this.
Good evening Tony,Thank you for your detailed feedback which is really important to us, we’re sorry for your frustration.We will ensure your feedback is passed to the relevant management team.Kind regards, AliceUPDATE:Good evening,I understand you are in direct contact with the relevant management team about this matter.Kind regards,Ros
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Tell us what you need and we'll put you in touch. Oakleaf Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
