Oakleaf Homes York reviews

★★★★★ 5/5

Trustpilot

Barrett was our first choice …

After looking a purchasing a new home we did look at various properties and providers, after meeting with the staff at Barrett we quickly learned this was the choice for us. Any questions we had were answered promptly, any concerns were answered and staff more than helpful at the Stafford office (Martyn) very friendly and welcoming.

Lisa · 17 September 2024

★★★★★ 5/5

Trustpilot

Outstanding- Plot 88 St.Clements view

We have recently moved in plot 88 at St.Clements view. The support we got from the sales team from the beginning till the end was really helpful and appreciated.From the time we moved in the property, our site manager (Sean) has been kind abd helpful.Whenever and whatever we need , he is there to assist.

Tushar · 2 October 2024

★★★★★ 5/5

Trustpilot

Really happy

Really happy! There have only been very minor snags so far ( moved in last week) and the site manager has been amazing at getting things sorted in no time. The build quality and finish is great. The keyworker discount helped me massively with the purchase costs. We absolutely love our new home.

Claire · 31 October 2024

★★★★★ 5/5

Trustpilot

It was a nice and smooth experience…

It was a nice and smooth experience during all the Journey from day one until now.Rachel the site manager is very helpful and kind.She guided me through the process and also referred great partners like First Mortgage and Connor Malcom who also are amazing professionals and made everything easy and pleasent.I am very happy with everything and would highly recommend.Thank you

Keila · 21 June 2024

★★★★★ 1/5

Trustpilot

Do I have to keep writing a review to…

Do I have to keep writing a review to be acknowledged??! I've even emailed head of region but no reply!We moved in April last year. Our driveway is crumbling around the drains and finished to a poor standard. I reported this September 2022 and I keep getting told it will be done this week and it fails to happen. That's 6 months later and still no works done to our driveway. Our slabs/walkway into our garden around the side of our house also requires attention as it retains water and was reported at the same time but nothing has become of it .Our garden is very boggy and isn't useable, starting to sink/settle in places so very uneven - grass is starting to die in patches. We was told when we moved in that we shouldn't use our garden in the winter but very hard when you have a 3 year old that wants to play on her trampoline..Literally avoid Barratts, it's caused nothing but issues in my marriage from all the stress from the poor work completed. We are due to have someone to come around to sort the other snags out such as loose light fittings and toilet seats but I've had to cancel due to my daughter being poorly.*Edit 27/03/23 I don't understand your reply as nothing has been sorted and no one has contacted me. Even customer service has not replied to my email today regarding the works being completed. Absolute shambles.

MRS · 27 March 2023

★★★★★ 5/5

Trustpilot

Best

The communication and the understanding of issues is good

Bismark · 22 February 2026

★★★★★ 5/5

Trustpilot

The key worker support of 5 percent was…

The key worker support of 5 percent was a big boost.Prompt response to enquiry by the whole team was amazing. Special thanks to the site sales representative Joshua who was never tired of attending to me.Immediate response to concerns when we moved in is worthy of note.The house design and Morden fittings are amazing.The 10 years warranty covering the house put minds at rest

Michael · 12 April 2024

★★★★★ 5/5

Trustpilot

Pleasant and reassuring customer service

I can't fault the customer service I have received leading up to and on the day of taking ownership of the property. As with most things you really know how good a company is when it comes to dealing with an issue but I have had none so far. I found the pre completion check and handover of keys pleasant and reassuring.

Adrian · 18 May 2024

★★★★★ 5/5

Trustpilot

I can’t begin to tell you how fabulous…

I can’t begin to tell you how fabulous the sales advisor, Cecilia has been.I can’t thank her enough

Mary · 25 February 2024

★★★★★ 4/5

Trustpilot

Customer service was a top notch

Chile · 14 March 2026

★★★★★ 5/5

Trustpilot

Great aftercare experience with Barratts

Since moving into our new build at Whittle Gardens we have had a few issues. Every time we have contacted the customer care team they have been so kind and helpful. They haven't made us feel silly about any of the questions. All of our issues have been sorted quickly (despite it being christmas week) and all the workmen who have attended have been so helpful and friendly. Amanda and Karen at the sales office have been great and the site team Joe and George have been brilliant. We also had a builder come out called Phil who was lovely. We love our new house and are very happy with the after care from Barratts, their after care teams and the builders!

Gemma · 23 December 2024

★★★★★ 5/5

Trustpilot

Always in great hands!

So even after reserving our property, my wife and I had a tonne of paper work to submit. Everyone we dealt with was ready to help and offered the best possible assistance to keep us moving down the lane. From Kelly down to the hands on Site Engineer- Guy. It was totally stress free. I will always choose Barratt.

Jones · 2 July 2024

★★★★★ 5/5

Trustpilot

Olivia Day the rep was excellent and…

Olivia Day the rep was excellent and helpful

Olayiwola · 23 February 2026

★★★★★ 4/5

Trustpilot

Good experience as a first time buyer…

Good experience as a first time buyer but had a few issues with agreeing a move in date which did have some impacts with other plans. Staff are/were very friendly and help for the majority of the purchase. Would be a little more helpful if there were opportunities for support outside the 9-5 weekdays i.e staying open till 8pm once/twice in the week.

Lewis · 15 April 2024

★★★★★ 5/5

Trustpilot

Nathan has been most helpful at all…

Nathan has been most helpful at all times. Very professional and always approachable. Clear and precise guidelines.

Wiltshire · 4 March 2024

★★★★★ 5/5

Trustpilot

Team are great

Team are great. Lauren at Morpeth is brilliant and great customer service. Thanks so far!

Carolyn · 9 April 2024

★★★★★ 5/5

Trustpilot

Fantastic customer service and an excellent product

The service advisors are always so helpful, well informed and organised. They are always willing to get you what you want, even when there’s a right turn around for them. We’ve enjoyed living in our Barratt flat for the past 4 years now, and looking forward for many years to come in our new Barratt house.

Sam · 9 August 2024

★★★★★ 5/5

Trustpilot

Very helpful and always responsive to…

Very helpful and always responsive to queries and request. Aftercare has been excellent also

Kyle · 21 April 2024

★★★★★ 1/5

Trustpilot

Coping stones cut and installed…

Coping stones cut and installed incorrectly. Barretts replaced them across the entire estate with like for like stones after they blew within 5 yrs. The second set blew again .. Barretts not interested in remediating correctly. All homeowners left with a nearly £10k bill each .. disgraceful service.

Rob · 9 December 2024

★★★★★ 5/5

Trustpilot

I had two customer service men attend…

I had two customer service men attend to a mould problem which has been ongoing my for years.I can’t say I fully rate barratt, I’ve had a few issues which I’ve had to fight to be sorted. However the two men Graham and Keith who attended my property were extremely helpful and super tidy too which I appreciated.

Ella · 2 July 2024

★★★★★ 5/5

Trustpilot

Great experience when buying a house

Doville and Olivia took time to not only show us around but also to explain everything in detail.They were friendly and helpful as well as professional and knew their stuff.We went back a second time and it was just the same, we felt relaxed, not pressured and came away feeling we had made the best decision.

David · 4 August 2024

★★★★★ 5/5

Trustpilot

Thank you to Mark and John

Mark and John from Customer Care have been amazing today sorting out snags that were reported efficiently and effectively all with very friendly and informative service. Jenni Watkins has also been doing a fabulous and continuing job arranging for my snags lists to be addressed and issues to be rectified. I am very happy with the service from these three members of customer care!

Rani · 9 March 2024

★★★★★ 5/5

Trustpilot

Abbie was amazing so helpful and…

Abbie was amazing so helpful and knowledgeable made the process so relaxing and enjoyable.

Wayne · 15 April 2024

★★★★★ 5/5

Trustpilot

Well informed Team

Well informed Team. Moving was easy. Welldone Adriano and Nina🤜

Florence · 26 June 2024