Oakleaf Homes York reviews

★★★★★ 1/5

Trustpilot

I wish I didn’t buy my home from Barratt

Well where do I start…we’ve had nothing but problems with Barratt since day dot. We reserved our flat in April 2021 and were due to move in December 2021. Due to covid and building materials shortage our new build got delayed several times, in the end it got delayed by an additional 6 months. You’d think after waiting 14 months for your flat to be built that by the time you actually move in, everything will be built and ready. Noooo, not with Barratt! We took ownership of our new flat with the bathroom lights dangling because they weren’t attached properly and without a fitted wardrobe! We had done a home tour a week prior to collecting the keys and the materials for the fitted wardrobe were just laying in the living room. In the week from when we did the tour to when we got the keys, they just moved the wardrobe materials from the living room to the bedroom. What actually have they been doing all this time? It’s funny because we paid for a completed flat but never actually got a completed flat. The workmanship is so poor and looks like it’s done by amateurs, even the light switches look so tacky and cheap as it’s just white plastic covers. They used a yellow tint white paint to paint all our walls on the inside so the inside looks like a chain smokers house. And as for Barratt’s “preferred” solicitors (New Homes Law) they’re actually so inexperienced and make mistakes. We were meant to get a £1,000 incentive from Barratt for using their preferred solicitor, New Homes Law. So when it got to our final completion statement, New Homes Law took our £1,000 incentive and made it look like they deducted the £1,000 fee from our mortgage amount. We queried it with them and we said they can’t just go changing the mortgage amount on paper without telling the lender. They refused to look at the numbers again and insisted that the statement was correct. Eventually we had to get our broker involved which resulted in New Homes Law sending us a corrected completion statement except now they have deducted our £1,000 from their fees. They didn’t even apologise for their error which made me question if they did it deliberately. There’s definitely something fishy going on between Barratt and New Homes Law in my opinion. So now by this point we’ve had a bad experience with Barratts solicitors, we’ve waited 14 months for our flat, they’ve given us a poor quality flat, no fitted wardrobe and they couldn’t even put a little bow on our front door to welcome us into our new home!! The new home gift they gave us was also so bad - a water bottle and a candle and reed diffuser from a brand we’ve never heard of. It’s so disheartening to see other people move into their new build flats and they get massive bows on their front doors and Jo Malone gifts from their developers. I will never buy another Barratt home again and I will never recommend anyone else buy from them. Their homes are cheap but definitely not cheerful.

Tarryn · 30 June 2022

★★★★★ 5/5

Trustpilot

Wonderful experience!

Lovely new home. Whole process was handled with care.

Matt · 19 December 2025

★★★★★ 5/5

Trustpilot

Tracy

Tracy is very Helpful, she work hard

CK · 13 May 2024

★★★★★ 5/5

Trustpilot

Adriano was absolutely brilliant

Adriano was absolutely brilliant. He helped us through the process. Would highly recommend.

Mark · 2 January 2024

★★★★★ 5/5

Trustpilot

Excellent customer service Kelly was so…

Excellent customer service Kelly was so helpful, friendly and honest.

Hollie · 3 March 2024

★★★★★ 1/5

Trustpilot

please be careful

please be careful when you buy a new build from these charlatans . Once they take your money they dont fix snags and when they do they do half a job and let you lost with the house upside down with no compensation. They ignore emails and voicemails honestly please think before you buy here

Karen · 30 April 2024

★★★★★ 1/5

Trustpilot

Wish we NEVER PURCHASED A NEW BULLD FROM BARRATTS

Well we have been living in our home for four weeks.Garden only finished yesterday, 3.5 weeks after completion and still not completed to a good standard.Issues with out of hours and our heating. Sticky valves, issues with heating being wired up to wrong zones, boiler wired up wrong and faulty thermostats.Lumpy walls which the deputy site manager had said there is nothing they can do. Lots of tape and nail marks, cracked and marked sinks..the list goes on!!Site manager did not turn up to my first nor second 7 day snag list so had to be rearranged, asked for deputy site manager to do this. He arranged time and date but was three hours late.. the next day he comes around with the site lads who I have on my video doorbell as there was motion outside. The deputy site manager is there selling the site staff how f#@#£&g petty my snags are. When. I have just paid £250,000 for a house.. I want it correct.Very unprofessional behaviour and I will not accept it.

MRS · 27 April 2022

★★★★★ 5/5

Trustpilot

Above & Beyond

I truly can't thank the team at River Meadows enough. They have been supportive, knowledgeable, and prompt in securing our new family home. A variety of schemes and offers are available so it's worth giving them a call and seeing what can be worked out, trust me it's worth it it certainly worked in our favour.

Joshua · 7 April 2024

★★★★★ 5/5

Trustpilot

Best experience ever!!

Best experience ever!!! Thank you so much, Wyllis, Shannan and Jane, without your help we couldn't exchange it so quickly. Our first solicitor has let us down but with your guide and support, we are all happy now~~~. Thank you again.

Mi · 13 December 2024

★★★★★ 5/5

Trustpilot

Paula has been wonderful throughout the…

Paula has been wonderful throughout the process

Heather · 22 April 2024

★★★★★ 5/5

Trustpilot

Very good customer service. Sarah is brilliant

Sarah, the Sales Adviser in Bodicote, was so knowledgable and welcoming. Every communication we have had with her, whether face to face, email or phone, has been great. She has always kept us informed at all stages and can always answer our questions. She is joy.

Babyf0x1 · 23 September 2024

★★★★★ 5/5

Trustpilot

Purchase of New Home

Throughout the process of purchasing the property, we were kept abreast of how things were progressing with the build and were assisted by Amy and Allan in all aspects of the handover prior to moving into the property on 01/03/24. We couldn't have asked for anything more and the snagging points listed/presented were dealt with promptly.

Joyce · 28 March 2024

★★★★★ 5/5

Trustpilot

Great!

Stephanie was lovely and very helpful.

JS · 5 May 2024

★★★★★ 5/5

Trustpilot

The process was seamless from start to…

The process was seamless from start to finish. The staff were friendly and helpful.

Abimbola · 18 October 2025

★★★★★ 5/5

Trustpilot

We were given tremendous support from the beginning to the end

The support offered to us was superp.

Sharon · 20 December 2025

★★★★★ 5/5

Trustpilot

Great customer service which has…

Great customer service which has continued throughout the whole process and now we have moved in. Cannot speak highly enough. Chris and Sam great in the sales office and Nathan on the site has been helping us settle in. Top marks all round

Mr · 25 October 2024

★★★★★ 5/5

Trustpilot

Great service

I bought a house with Barratt home and moved in at the end of August. The process was so smooth from initial appointment through to the last inspection and move in. Sophie the sales advisor was so helpful and kept us informed throughout the process.

MO · 22 September 2024

★★★★★ 1/5

Trustpilot

Couldn’t build a Lego house let alone an actual property

Couldn’t build a Lego house let alone an actually property. Excellent customer service until something goes wrong in which they then turn into patronising bullies. Would highly recommend if you are desperate to move to a house with problems.

Bob · 20 December 2024

★★★★★ 5/5

Trustpilot

All team members are extremely helpful and knowledgeable

From the start of the process we have been well informed and looked after. We have been in close contact with Karen our Sales Executive for Berry Acres. Every member of the team that we have spoken to are really friendly, approachable and helpful. We are looking forward to moving into our new home soon.

Louise · 22 March 2024

★★★★★ 5/5

Trustpilot

Lovely staff on duty in different locations we visited.

Nicola has an outstanding sales personality and helped my wife and me gain valuable insights into the home-buying process. Although we’ve only just begun our journey, everything has been seamless so far, starting from the reservation stage and continuing onward. Great experience so far.

Uchechukwu · 30 September 2024

★★★★★ 5/5

Trustpilot

A Positive Experience

The sales person, Sarah Proctor, was very helpful in providing all the necessary information which helped me make an informed decision to purchase a property at the Ness Castle Development in Inverness. She was always patient and understanding when discussing my position and requirements. It is due to her that I chose Barratts rather than another house-builder.

David · 29 January 2024

★★★★★ 5/5

Trustpilot

Shirley and Jess from the sales team…

Shirley and Jess from the sales team went above and beyond to make the experience stress free and exciting. They couldn’t have been more helpful, they answered all queries extremely promptly and any help/modifications were always met with a positive attitude. Couldn’t recommend the team at Springfield enough.

Melissa · 15 July 2024

★★★★★ 5/5

Trustpilot

Once you reserve a plot

Once you reserve a plot, Barratt will create a WhatsApp group with you to communicate the progress of your house and you can ask questions if you have any issue at any time. This is a good service for customer to obtain quick response from developer and is an excellent practice.

Kennix · 20 May 2024

★★★★★ 4/5

Trustpilot

Barratt provided excellent customer…

Barratt provided excellent customer service and quality homes. Communication was clear throughout the process, and they addressed concerns promptly. Their attention to detail and commitment to customer satisfaction stood out. However, focusing on post-purchase support could further enhance the experience.

Yusuff · 17 November 2024