Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMark
Mark, arrived promptly, completed all the tasks we had pointed out to customer care, and carried out further repairs to window seals, replacing the fire seals in the door frames etc without me asking. A great asset to your team. Polite, professional hard working and tidy. Thank you
Maria · 10 April 2024
Agent replied · 23 October 2024
Good morning,Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. I will share your feedback with the division. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
Trustpilotthe completion date was right on time…
the completion date was right on time we were worried cause our lease from our previous house was running out and we were relieved to get keys a day before the end of our lease
Vimbai · 15 November 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotKatie and James at Amberswood have been…
Katie and James at Amberswood have been so great throughout the process of buying my first home. I am really grateful for the both of them and they have kept me updated throughout the whole process and made the process stress-free so far. Looking forward to the completion and move in date next year.
FE · 12 November 2023
Agent replied · 23 October 2024
Good afternoon,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
★★★★★ 1/5
TrustpilotThe worst property developer in the…
The worst property developer in the world!The homes are cheap looking and overpriced. I raised a complaint about something that broke in my home 2 months ago and they’ve still not rectified the matter. They keep on giving me excuses every few weeks and blaming their tardiness on bad employees. Save your money and buy a home elsewhere!!
Tarryn · 2 August 2023
Agent replied · 28 December 2024
Your review is very important to us and we’re genuinely sorry that this was not a better experience for you.Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information, once your details are received please be assured that your comments will be highlighted to the team and we will ask that someone contacts you.Kind regards, BellaUPDATE:Good morning,I understand you have now been directly contacted by a member of our customer care team.Kind regards, Ros
★★★★★ 5/5
TrustpilotAll through our journey from the…
All through our journey from the expression of interest to the final completion was brilliant. We were kept updated on all aspects regularly and very glad with the progress and the engagement with the staff.
Kolawole · 2 November 2024
Agent replied · 23 October 2024
Hi Kolawole. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
★★★★★ 5/5
TrustpilotA fantastic experience….
A fantastic experience from reservation through to completion. A fantastic sales team who made everything easy and enjoyable. I’ve just moved into the house of my dreams and I love it. Can’t recommend enough. Thank-you
Ryan · 2 November 2024
Agent replied · 28 December 2024
Hi Ryan. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Pentref Llewelyn team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotExceptional customer service
The process from viewing the proposed property floor plans to reserving the property was very efficient which suited our timescale. The personal customer service and communication between myself and the sale representative was exceptional.I am extremely pleased with the ongoing service and look forward to moving in soon.
Aldrena · 18 March 2024
Agent replied · 23 October 2024
Good morning,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
★★★★★ 5/5
TrustpilotWhitby
We had a very positive meeting at the Whitby site everything was explained such as the reservation process etc which we understood fully. Any questions were answered quickly and to our satisfaction. Overall a good experience.
Scarborough · 14 October 2024
Agent replied · 23 October 2024
Thank you for sharing the start of your experience with Barratt Homes.We’ll make sure the Abbey View team gets to see your great feedback! Kind regards, Sam
★★★★★ 5/5
TrustpilotI dealt with an amazing salesperson in…
I dealt with an amazing salesperson in Formby (Louise Regan) who has top notch customer service skills. Nothing is too much for her. Her pleasant demeanour and superb personality really helped to make the sale.
Law · 22 October 2024
Agent replied · 28 December 2024
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Louise gets to see your great feedback! Kind regards, Sam
★★★★★ 5/5
TrustpilotEasy transition
Quick process, majority of things required were dealt with for me. All people involved were great. Anthony on the site team has also been great since I have completed, helping sort any issues or questions i have with the property.
Customer · 26 July 2024
Agent replied · 23 October 2024
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Parc Fferm Wen team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotThank You
To be fair, I must acknowledge Barratt's customer service at Trustplot. I raised my concern here previously, and they provided me with a prompt response. Now, the defect has been repaired. Fingers crossed, hoping the issue is fixed. Thank you to the customer service team; I really appreciate it.
Ryan · 1 February 2024
Agent replied · 23 October 2024
Good afternoon,Thank you for taking the time to leave this review, it is very much appreciated here at Barratt Homes and we are pleased to hear the defect is now repaired.Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotEveryone has been brilliant so far
Everyone has been brilliant so far, especially Claire and Andy. Really helpfully and making my move so easy. Thank you!
Carolyn · 28 June 2022
Agent replied · 23 October 2024
Hi Carolyn. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home.Kind regards, Sam
★★★★★ 5/5
TrustpilotEverything so far up to completion has…
Everything so far up to completion has gone well with regular updates from the showroom sales agents .Plus I was impressed with the final house tour before moving in and happy to receive a beautiful moving in gift of a Hamper as a welcoming gesture !
Julie · 28 March 2024
Agent replied · 23 October 2024
Good morning,Thank you so much for taking time to share your Barratt Homes experience! We wish you many happy years of memories in your new home.Kind regards, Ros
★★★★★ 5/5
TrustpilotHouse lives up to our expectations …
Angie and Louse ( sales) always helpful along with Tom plus site team. Obviously a few issues which we expect with a new build such as missing shelf in kitchen but will get sorted eventually.
Mr · 5 October 2024
Agent replied · 23 October 2024
Hi Peter. Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the Pinewood Park team. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotSam D came to our home to rectify the…
Sam D came to our home to rectify the defects in our home. He did a fantastic job and I could not ask any more. He was very pleasant to have around, and went above and beyond to make sure we were happy. Thanks so much!
Georgina · 22 March 2024
Agent replied · 23 October 2024
Good morning,Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the team. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotContacts at the site were first class
Contacts at the site were first class, all were very friendly, approachable, knowledgeable and helpful. The house is fantastic and Barrett helped make the move as smooth as it could possible have been
Scott · 2 November 2024
Agent replied · 23 October 2024
Thank you for your valuable feedback, Scott, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotRokas Stepanovas seems to work…
Rokas Stepanovas seems to work tirelessly and is always able to answer any query promptly. He is always very pleasant to deal with and makes us feel very assured because problems with the house have been dealt with quickly.
Yamil · 28 July 2024
Agent replied · 23 October 2024
Good afternoon Yamil. Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Sam
★★★★★ 4/5
TrustpilotI was particularly impressed with the…
I was particularly impressed with the professional conduct of Amanda and Nicole at their Sycamore Grove project. They were very prompt in responding to all our enquiries. They were also very patient in taking myself and my wife through the documentation process to ensure we have all the required information about the property. Kudos to the team!
Steven · 21 June 2023
Agent replied · 23 October 2024
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Amanda and Nicole gets to see your great feedback! We wish you all the best for the rest of the journey into your new home. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotReally enjoying my new home and has…
Really enjoying my new home and has been a really warm welcoming enjoyable experience from viewing the property to moving in, also the sales team and management team have been really helpful continually, would definitely recommend a home from Barrets. 🙂
Jamie · 13 June 2024
Agent replied · 23 October 2024
Hi Jamie. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Kings Lodge team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
★★★★★ 5/5
TrustpilotExperience of New Build House Purchase
Open and honest attitude from Sales staff - no pressure to proceed - gave us time to discuss what we wanted to and time to review the show home on our own and also the development
Elaine · 3 September 2024
Agent replied · 23 October 2024
Thank you so much for taking time to share your Barratt Homes experience.We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
★★★★★ 2/5
TrustpilotI guess it depends on whom you are…
I guess it depends on whom you are getting as the customer representative, however, it takes them months to get any sort of reply back from them and constant chasing is a must. Like squeezing water from a rock
Alina · 11 July 2024
Agent replied · 23 October 2024
Good morning,Your review is very important to us and we’re genuinely sorry that this was not a better experience for you. Please be assured that your comments will be highlighted to the team and we will ask that someone contact you.Kind regards, RosUPDATEGood morning Alina. I'm pleased to hear that the relevant team have now been in touch regarding this review.Best wishes, Sam
★★★★★ 5/5
TrustpilotFantastic service with Barratt
Fantastic service with Barratt. Fiona looked after me very well, very warm and friendly. I really love the properties and location and I am looking forward to moving in my new home. Thanx guys 😊
David · 16 September 2024
Agent replied · 23 October 2024
Hi David. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Fiona gets to see your great feedback! Kind regards, Sam
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service, everyone we have dealt with have all been very friendly and helpful. Very happy with the process in purchasing our new home, still can't believe it only took 6 weeks. Love the quality of the house, we've settled in very quickly.
Johnny · 4 April 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. We will pass on your feedback to the team. Wishing you many happy years in your new home. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotEfficient sales team
I thought Heather who dealt with myself and my partner was more than helpful and tried to give us as much as she could all the things I require to make the house work for me . A very efficient, friendly and professional lady.
Janine · 31 March 2024
Agent replied · 23 October 2024
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Heather gets to see your great feedback! Kind regards, Ros
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
