Carter Jonas York reviews

★★★★★ 5/5

Google

The smoothest experience i’ve had with any letting agent in york, kept me very informed and were very swift with the processes, Sophie was ace and very on it, would recommend to anyone

BenCopeland2402 · 25 September 2024

★★★★★ 1/5

Google

AVOID AT ALL COST ABSOLUTELY APPALLING. We have been treated terribly since day dot, they lied to us about our property and said all this work would be done and it never was. The property was filthy and unsafe, they took all our money and sent it to the landlord without our permission after we ended the tenancy. We delt with David Sinclair and the service is completely unprofessional and extremely rude, he took days and days to reply to us and always ignored my questions and was always sarcastic on the phone.

Alice · 25 September 2024

★★★★★ 5/5

Google

Sally and the team are helpful and professional. They provide a good service and are always happy to help.

Katie-Emily · 26 March 2025

★★★★★ 5/5

Google

Having moved to Carter Jonas from another Estate Agency upon where my property had been listed for almost 3 months and very little interest (or seem to be notified of), I was in hope of finding a much more proactive/motivated approach and I can safely say they did that, with an agreed sale price, exchange of contracts and out within 6 weeks I could not have been happier. Infact, I have a number of other properties in which I will be instructing Carter Jonas too. Lois Power specifically went out of her way in my personal opinion, working long hours and not having time through the day to respond to Lois’ emails, Lois went out of her way to respond after her working hours; showing her true dedication and an asset to Carter Jonas. Moving can be described as one of the most stressful events in one’s life but Carter Jonas take that stress away. I look forward to working with you with the rest of my properties within my portfolio.

Harry · 26 October 2023

★★★★★ 5/5

Trustpilot

Great response to my concern.

I recently put a review on here regarding a staff member Anita. I wish to now add that this lady has has acted beyond and above expectations. She came to our new address and apologised for the day I spoke with her. She was so kind and brought us a moving in bottle of Prosecco. Everyone has off days and I think that's what happened as she was so polite and pleasant today. If this is the service you receive I would definitely recommend this company. Thanks again, Dave

Dave · 1 August 2024

★★★★★ 5/5

Google

The CJ York team have been letting my property for several years. The entire service is efficient and professional. Day to day operations, maintenance and tenants issues are resolved quickly and efficiently. Great team, thanks for "stress free lettings.

Roger · 10 December 2025

★★★★★ 5/5

Google

Very helpful and understanding Lettings agent. We've rented through various agencies over the years and Carter Jonas are the most efficient in getting things done and their communication is prompt and clear. Would recommend.

Neil · 19 December 2025

★★★★★ 5/5

Google

Giving 5 star because of the lovely staffs i spoke to on the phone named Freya and the wonderful person at the house while viewing. Thanks.

Olaniyan · 3 October 2026

★★★★★ 5/5

Google

Carter Jonas were great from start to finish, the process was smooth and things moved along quickly and efficiently. I was very impressed with the service and I would highly recommend them.

Ra · 17 December 2025

★★★★★ 1/5

Trustpilot

Not much of a salesperson

Matthew Fox from the Saltaire office came and did a valuation of our home, after we showed interest in one of their properties. Various comments were made along the lines of "we don't usually sell properties like this... We usually sell more premium", and then valued it £30k+ below other agents we'd had round (at the time of writing, they have 14 pages of properties for sale on their site for less than our sale price). The entire encounter was very dismissive, very condescending, especially considering we were shopping in a "more premium" price bracket. As it is, we've accepted an offer on our property, after 2 weeks on the market, at asking price, and have had an offer accepted at a Dacre competitor - we had zero interest in considering any more of their properties after that encounter. Either Matthew had no interest in being there and deliberately low-balled, or he's not that much of an expert in the Saltaire area. Whichever the reason, we would not recommend.

GCP · 6 July 2025

★★★★★ 5/5

Google

Loved the experience with Cater Jonas. Bought a property recently and first of all everything went smoothly and secondly the apparent after renters was restored to a pristine condition. So thanks

Елена · 17 December 2025

★★★★★ 5/5

Google

We're very happy with the service Carter Jonas gave us. There were lots of ups and down selling our house but they remained positive throughout and saw us through even against the current challenging times. Thanks Guys

Mike · 26 October 2023

★★★★★ 5/5

Google

David in lettings has been a fantastic support when finding a property. Very helpful and insightful

Carl · 20 March 2026

★★★★★ 5/5

Google

First class service from Catherine and Kate in the York office who went way and beyond when guiding us through our recent sale which made the whole experience less stressful. They were both amazing throughout providing almost daily updates and chasing all parties regularly to get our sale over the line. We would highly recommend. Thank you both.

Katie · 11 December 2024

★★★★★ 5/5

Google

A very helpful and amazing team. They gave clear and quick responses to my requests. I’m very satisfied with the service I received from them.

Murat · 17 December 2025

★★★★★ 2/5

Trustpilot

Knaresborough office poor service and a bit slap dash

Booked a viewing to see a house and they told the seller I had cancelled the appointment which I obviously hadn't . I turn up to view after driving from Leeds and the seller looks confused and tells me what she has been told but kindly shows me around the property anyway, not sure I would trust this outfit again.

C · 19 November 2025

★★★★★ 5/5

Google

We couldn't have chosen anyone better than Carter Jonas to sell our house. They managed a multi-sale chain very professionally and dealt with a range of complex issues, in an efficient manner, keeping us informed at every stage of the proceedings. Lois, in the York office, was particularly good at reassuring us and taking the trouble to fully understand the circumstance of each party in the chain, enabling the very difficult transactions to be concluded successfully. We can't thank her enough and would highly recommend Carter Jonas, York, to anyone looking for a local estate agent, backed by a national organisation.

Roger · 26 October 2023

★★★★★ 1/5

Google

Highly recommend avoiding Carter Jonas ( York ) we rented out our property with them and the lack of communication from the start was unbelievable. Not returning calls or answering questions sent by email, Didn’t even inform us of the entry date for the tenant ( we found out by accident ) and then when the tenant broke the conditions of the lease by moving additional people into our property without our permission they refused to support us the owners with serving the tenant an eviction notice. Having to now look into Legal action against Carter Jonas for failing to do the job they signed up for….

Andrew · 26 October 2023

★★★★★ 5/5

Google

Carter Jonas are brilliant, they have gone above and beyond to help us get our first proper rented property. They answered all our questions and were really friendly and accommodating. I recommend Carter Jonas to everyone I speak to about moving house because they really were so very helpful. When we were struggling for ID as my partner had sent his driving license off they were ringing to check up on us to see how far we got and all the way till the day of collecting the keys they were patient and supportive unlike other estate agents we tried to go with. Keep up the fab work everyone! Thankyou. Chloe and Alfred.

Chloe · 26 October 2023

★★★★★ 1/5

Google

The WORST EXPERIENCE EVER! Please avoid using Carter Jonas if you can. I have been using several letting agencies in York, but this is the worst experience that I have ever encountered. They will hold off your deposit and ask you pay for the irrelevant fee after check out. I was FORCED to pay for the painting and redecoration fee that is totally unacceptable.

Brian · 26 August 2024

★★★★★ 5/5

Google

Fantastic service from beginning to end on a challenging and complicated purchase and sale. Lois was outstanding - friendly, patient, kind and thoroughly professional. I would highly recommend their services

Chris · 26 October 2023

★★★★★ 1/5

Trustpilot

poor customer service, very disappointed

Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.

The · 11 August 2023

★★★★★ 5/5

Trustpilot

House purchase in Settle

We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.

I · 25 July 2023

★★★★★ 5/5

Google

As buyers, we have been very impressed with the team at Carter Jonas. Particularly Will Butler, who was extremely helpful & always happy to offer support and advice.

Fen · 26 October 2023