Trusted Agent profile · York
★★★★★
175 reviews across 3 platforms
82 Micklegate, York, YO1 6LF, YO1 6LF
Carter Jonas's office in York, at 82 Micklegate, is rated 4.3 out of 5 across 175 reviews on three platforms, including 146 Google reviews rated 4.6.
146
Reviews on Google
This office
5
Reviews on Facebook
Business-wide
24
Reviews on Trustpilot
Business-wide
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
GoogleDavid was a great help , very smooth and helpful company would definitely recommend
Hi Joseph, thank you for your review. We are so pleased to hear that you received such a helpful service from David. Please do let us know if there's anything else that we can do for you.
5/5
GoogleGreat agency! The best we’ve ever used. Special mention to Sally who is so approachable and helpful.
Hi Arriane, thank you for your review. It's great to hear that you have had such a positive experience with our team in York. Please do let us know if there's anything else that we can do for you.
5/5
GoogleThanks Kete Richards for working with us throughout the purchase. All the best
Hi Olena, thank you for your review. Please do let us know if there's anything else that we can do for you.
5/5
GoogleBought a property thu Carter Jonas. Everything went very smooth. Thanks
Hi Olena, thank you for taking the time to write a review for us.
5/5
GoogleGreat service from the team at Carter Jonas, York particularly Lois who was with us every step of the way purchasing our new home. Stress free, communicative, professional and always with a smile 😊 You also rented my fathers property for us a few years ago and the rental team, particularly David were fabulous! Thank you for your help! Jo & John
Hi Keith, thank you for your review. We are delighted that Lois and the team were able to make the purchasing process as stress-free as possible for you, and that your father also had such a positive experience with us! Please do not hesitate to contact us if you need anything else at all.
5/5
TrustpilotFirst class service from the Ilkley office
First class service from the Ilkley office from start to finish! Thank you Vicki Bradley - could not have asked for a better agent. Professional, thorough, discreet and everything done without any fuss. I can highly recommend Dacres (Ilkley) - I could not have made a better choice!!
5/5
GoogleHave used Carter Jonas to find tenants since 2019 for two small furnished properties where the tenants change each year, mostly. Such a professional service from Dave Sinclair and Grace Wilson at the York office, makes it so easy for me. All tenants have been thoroughly vetted and have been excellent with no issues.
Hi David, thank you for your review. It's great to hear that you have received such a consistent and professional service from David, Grace and the team. Please do let us know if there's anything else that we can do for you.
5/5
GoogleManaging rented properties can be extremely stressful, which is why I am so grateful for Grace and the team’s expertise and valuable advice right from the start. I couldn’t be happier with them as my letting agent and they will certainly always get my recommendation.
Hi Jules, thank you for your review. We are delighted to hear that you are so happy with Grace and the Property Management team. Please do not hesitate to get in touch if you need anything at all.
5/5
GoogleWhere to start. Just an amazing professional company throughout. Did everything in there power to get me accepted on my first house which was no easy feat let me tell you, but they never gave up. Ive been in touch with countless estate agents in my time looking for a property and none of them value there customers like Carter Jonas. Big thank you to all the team, with an extra special thanks to Dane. Keep up the good work!PositiveResponsiveness, Quality, Professionalism, Value
Hi Jack, what a lovely review! Thanks for taking the time to leave it, our teams always love to hear from a happy customer. We're very happy to have helped, and are always here if you need us for anything else.
1/5
TrustpilotTerrible service
Terrible service, unethical and will screw you over as a buyer as soon as look at you. Had an issue with our sale, but they stated they'd keep the chain together. They didn't, they have said they were contacted by someone who found out, but there was no need to do this. We were back procedable by the Wednesday. On the Thursday EVENING they showed the property again, having never informed us this was happening.
5/5
GoogleThe team at Carter Jonas in York were superb and very reassuring and professional in helping me sell my house which had previously been on the market with a different agent prior to me switching to Carter Jonas, Rachel was an absolute star and I was very thankful for their help during a very stressful move. Thank you.
Hi Jonathan, thank you for your review. We are so pleased to hear that our team in York, and Rachel in particular, were able to help you with the sale of your home. Please do not hesitate to get in contact if there's anything else you need at all.
5/5
GoogleMany thanks to all the team, the process of viewing, renting and documents were as smooth as it should be. Also, we received a great support after we moved in, and help with maintenance issues in a timely manner. Response time is brilliant from the team. Many thanks, keep going.
Hi Helmi, thank you for your review. We are so pleased to hear that you received such a supportive service from our team. Please do not hesitate to contact us if you need anything else at all.
5/5
GoogleI went into the office to enquire about a property on Monday morning, had a viewing on Monday afternoon, and I was moved in at the weekend. The new place is perfect, and I could have been happier with the service, advice and aftercare I’ve had from Grace.
Hi Pete, thank you for your review. We are delighted to hear that you received such an efficient service from Grace and the team. Please do not hesitate to contact us if you need anything at all.
5/5
GoogleWe rented a property in the UK for the first time, and Carter Jonas made the whole process smooth and stress-free. The viewing was on time, all our questions were answered, the paperwork was prepared quickly, and handing over the keys was hassle-free. Highly recommend!
Hi Oksana, thank you for your review. We are so pleased to hear that our team was able to make the process as stress-free as possible for you. Please do not hesitate to get in touch if you need anything.
5/5
GoogleThe smoothest experience i’ve had with any letting agent in york, kept me very informed and were very swift with the processes, Sophie was ace and very on it, would recommend to anyone
Hi Benjaminge, thank you for your positive review, the team are very we're glad we could help.
1/5
GoogleAVOID AT ALL COST ABSOLUTELY APPALLING. We have been treated terribly since day dot, they lied to us about our property and said all this work would be done and it never was. The property was filthy and unsafe, they took all our money and sent it to the landlord without our permission after we ended the tenancy. We delt with David Sinclair and the service is completely unprofessional and extremely rude, he took days and days to reply to us and always ignored my questions and was always sarcastic on the phone.
Hi Alice, we’re sorry to read your review. After reviewing your case we can see your landlord was accommodating after your personal circumstances changed, and allowed you to exit the tenancy early despite the tenancy agreement being signed and the property being ready to move into. Should you wish to discuss the matter further please email feedback@carterjonas.co.uk.
5/5
GoogleSally and the team are helpful and professional. They provide a good service and are always happy to help.
Hi Katie-Emily, thank you for your review. It's great to hear that you are so happy with the service provided to you by Sally and the team. Please do let us know if there's anything else that we can do for you.
5/5
GoogleSince 2019 I've been both renting from and getting a full management service of my house through the Lettings team at Carter Jonas, York. I have received excellent service from them, they are always helpful and quickly come back to …
Hi Annabelle, thank you for your review. We are so pleased to hear that you have received such an excellent service from our Lettings team over the last 7 years! Please do let us know if there's anything else we can do for you.
5/5
GoogleHaving moved to Carter Jonas from another Estate Agency upon where my property had been listed for almost 3 months and very little interest (or seem to be notified of), I was in hope of finding a much more proactive/motivated approach and I can safely say they did that, with an agreed sale price, exchange of contracts and out within 6 weeks I could not have been happier. Infact, I have a number of other properties in which I will be instructing Carter Jonas too. Lois Power specifically went out of her way in my personal opinion, working long hours and not having time through the day to respond to Lois’ emails, Lois went out of her way to respond after her working hours; showing her true dedication and an asset to Carter Jonas. Moving can be described as one of the most stressful events in one’s life but Carter Jonas take that stress away. I look forward to working with you with the rest of my properties within my portfolio.
1/5
TrustpilotSharp Practice
As per the 15+ negative reviews already written about this so called Agency NOTHING has changed. Thank God that due to their sharp practice I a cash buyer was not even disclosed to the seller nor afforded a viewing of the property I wished to purchase. I was told," Don't bother going to the house it's just been sold". I was 2miles from the house on the Date and Time agreed for my "Viewing" !!!! It transpired it was sold the day before and they didn't have the courtesy to tell me nor the owner who wanted a "Cash Buyer" NOT TO BE TRUSTED!!!!!
1/5
TrustpilotCustomer service appaling
I recently purchased a property from this company through their Knaresborough branch.On the day of completion I was advised by my solicitor after the monies had all been transferred to contact them regarding the release of the keys.I did so and spoke to the rudest person I have come across for a long time called Anita.She was most unhelpful and could not wait to put the phone down on me.I had to stop her several time from disconnecting the call in order to find out when the keys would be available.This is not what you expect on the day of moving which is stressful enough.Customer service training definitely needed
Thank you for taking the time to write your review. We’re surprised and saddened to hear you didn’t feel you received good customer service. We do work hard for our customers and always strive to offer exceptional service, which can be seen from our numerous five-star Google reviews for our Knaresborough office. We’d like to offer our apologies for your experience on this occasion and would love the opportunity to work with you again in the future.
5/5
GoogleHaving dealt with another estate agents at another property and having a terrible experience we were skeptical of another rental however the team at Carter Jonas are amazing and restored our faith! Jessica in particular is fantastic! …
Hi Olivia, thank you for your review. We are delighted to hear that you had such a fantastic experience with our Lettings team! Please do let us know if there's anything else that we can do for you.
5/5
GoogleVery helpful and understanding Lettings agent. We've rented through various agencies over the years and Carter Jonas are the most efficient in getting things done and their communication is prompt and clear. Would recommend.
Hi Neil, thank you for your review. We are pleased to hear that you have received such an efficient and personable service. Please do let us know if there's anything else that we can do for you.
5/5
GoogleCarter Jonas were great from start to finish, the process was smooth and things moved along quickly and efficiently. I was very impressed with the service and I would highly recommend them.
Hi Ra Chel, thank you for your review. We are pleased to hear that you were impressed with the service provided to you by our team in York. Please do let us know if there's anything else we can help you with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Carter Jonas's York office has 175 reviews across three platforms: 146 on Google, 5 on Facebook (across the whole business), 24 on Trustpilot (across the whole business).
Carter Jonas York is rated 4.3 out of 5 across all 175 reviews, and 4.6 out of 5 on Google from 146 reviews.
Carter Jonas York, 82 Micklegate, York, YO1 6LF, YO1 6LF.
