Carter Jonas York reviews

★★★★★ 5/5

Google

I had an excellent experience with this letting agency and can’t recommend them highly enough. David and his team were outstanding from start to finish. They were professional, responsive, and genuinely helpful throughout the entire process of finding my flat. David took the time to understand exactly what I was looking for and made the whole experience smooth and stress-free. Any questions I had were answered quickly and clearly, and the team’s attention to detail and friendly approach really stood out. Thanks to David and his team, I found a great flat and felt supported every step of the way. If you’re looking for a reliable, efficient, and personable letting agent, this is the team to go with.

Jean · 19 December 2025

★★★★★ 5/5

Google

Carter Jones of York handled our rental application back in May 2023. The process itself was made all the more easier by their procedures which though complex at times in order to comply with government regulations, caused us no concerns whatsoever. Everything was explained very carefully and the move into our new apartment happened exactly as and when it was supposed to. We have nothing but praise for their looking after our interests, just as much as for those of the landlords. There have been some staff changes since May '25 but Grace stands out for her success in easing our way through the paperwork and into our new home. Presently and for some time now, our day to day contact is with Jess and occasionally, Jess who as far as we are concerned, are the go-to ladies on a day to day basis. They are always so courteous and friendly. The perfect people on the end of the phone when an emergency might occur by way of a leaking tap or unserviceable cistern. They quietly get on and resolve such problems with ease. And lastly but by no means least is David Sinclair whom I believe line manages the 3 ladies in question. Although we have had little contact with David, we know that he is also as team player and always ensures that procedures are followed. Clearly, there is more to his job specs than that but at holiday and other times, he ensures to inform us of who we might need to contact in an emergency, whilst the office is closed for the duration. We have nothing but praise for both the Letting Agency in general and most certainly, David, Grace, Jess and Sally in particular! Thank you all.

John · 19 December 2025

★★★★★ 5/5

Google

Fantastic service, great team and easy to work with. We have a large range of residential properties from cottages to houses and flats including new developments. Carter Jonas are able to deal with all aspects of letting. The occupants are always happy and we seam to always have a smooth handover with a warm welcome to the new tenants. I would highly recommend the team at Carter Jonas and love working with David and Grace! Thank you Vincent of VR Property Developers

Vincent · 12 December 2025

★★★★★ 5/5

Google

Very professional in all aspects of selling our house. Things were pretty slow to begin with but this was the market in general. We were regularly kept up to date and communication was always good. We were very happy with the whole team in York and they were supportive every step of the way. Thank you

Jackie · 3 April 2026

★★★★★ 5/5

Google

I have used Carter Jonas in york for many years. As a landlord I use them for their understanding of the local property market and great service. In particular Grace Wilson who always provides a professional service for the lettings; Communication and responsiveness is always good. Most importantly they make everything simple and stress free. They provide good value for money.

Nick · 10 December 2025

★★★★★ 5/5

Google

I have worked with David at Carter Jonas at finding the right tenants and he is always super honest and reliable. Thanks for all your work so far. I would also like to add the team in general are great.

Hannah · 17 March 2026

★★★★★ 5/5

Google

Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does credit to the agency - whose services and staff have always been first class.

T · 12 December 2025

★★★★★ 5/5

Google

I found the perfect home through this real estate agency! The staff were super friendly and kept in great contact throughout the process. Everything went smoothly, and I’m really happy with how it all turned out. I’m now enjoying my wonderful new home!

Eun · 17 December 2025

★★★★★ 5/5

Google

We’ve had a great experience with David and the rental team in York over the 3 -4 years. Everything has been dealt with professionally - from our initial contact to marketing our properties and finding (and vetting) tenants. Highly recommend!

Cal · 19 December 2025

★★★★★ 5/5

Trustpilot

Would highly recommend

Would highly recommend. Staff in at the West Park office (thanks Jen and Amie) were very professional, helpful and did exactly what was promised. Throughout the viewing process they kept us up to date, always had a named contact who was prompt to respond to questions. When it came to completing the sale - we had many issues agents in the chain and solicitors, however Jen and Amie chased up, kept us informed and I felt were always working in our best interests.

AK · 30 July 2025

★★★★★ 5/5

Google

I have had a brilliant service from Carter Jonas Team - Special thank you to David Sinclair for showing me my new home at a last minute request and amending my tenancy paperwork quickly, to Celine for liaising with referencing for a small hiccup, and Grace Wilson for her input throughout the process. There may have been some hiccups, part of the nature of moving, but they were very hands on and rapid acting to smooth out the process for me!

Natalia · 28 April 2024

★★★★★ 5/5

Google

Excellent, professional service from all members of staff (especially Kate) who have dealt with the letting and subsequent sale of my property.

Lorna · 17 March 2026

★★★★★ 5/5

Trustpilot

Pateley Bridge - Top service

Alison from Dacre at Pateley Bridge was fantastic with our move. She was proactive in finding us our home by reaching out to us whenever a new property that we could be interested in came on the market, she kept us updated throughout and was always on the ball to make sure the sale went through as quickly as possible always one step ahead with the solicitors and seller. 12 weeks in total for the sale to go through …would definitely recommend Dacre and Alison for your house sale or purchase

Jessica · 26 June 2025

★★★★★ 5/5

Google

Carter Jonas is by far the best estate agents in York. Having dealt with multiple agencies in both the UK and Australia, the attentiveness, flexibility and support throughout the entire process from enquiry though to picking up our keys has been flawless. Big thank you to Grace, Sophie and the rest of the team!

Robin · 17 March 2025

★★★★★ 5/5

Google

Me and my partner recently purchased apartment in Hungate York through Carter Jonas🤩 Kate Richards was with us through out the whole journey, from viewing to getting …

Olena · 17 December 2025

★★★★★ 2/5

Trustpilot

A disappointing service

Such a disappointing service from Dacres. Getting to the point of having your home valued is a big thing, especially in the current climate. And having worked hard on making significant improvements to the house, the descriptions received by the valuer were unfair, mostly negative and insulting. There was a lot of talking and very little listening. Realistic and constructively critical comments are one thing, insults are another and there are ways in which you can support and guide a potential vendor without making them feel so uncomfortable and upset in the process. Sadly, this isn't an estate agent I would either recommend or use based on this.

KPop · 30 November 2023

★★★★★ 2/5

Trustpilot

Sold house via Dacres

Sold house via Dacres, not a fast process from them, took ages to upload our home on different websites. Sara was the best, more helpful then anyone else there. We been advised the house will be available on different websites inc: Right move etc, on some websites the house not appeared. also been told we will get shoe cover (never got it). been told we potentially can get 200-215 for the house and once we received the first offer of 195 benn told to accept this as we won't get anything better. Not a great service. Not using Morley service again

Roland · 16 November 2023

★★★★★ 5/5

Google

Had an excellent experience with Carter Jonas! The team was professional, knowledgeable, and extremely supportive throughout the entire process. Their communication was clear and timely, making everything smooth and stress-free. They truly go the extra mile for their clients and provide expert guidance at every stage. Highly recommend Carter Jonas to anyone looking for a trustworthy and efficient estate agent!

Md · 3 April 2026

★★★★★ 5/5

Google

Carter Jonas were a pleasure to deal with during the recent purchase of my home in North Cave. A big thanks to Catherine and the rest of the team!

Jonathan · 8 November 2025

★★★★★ 5/5

Google

Tenant: From start to finish Carter Jonas has been very professional, efficient and knowledgeable. We enquired about the property, we viewed the property (they were fully booked though and had 13 viewings on this particular day). We liked the property that the landlord had to offer, we quickly made an application with no time wasted. A very professional women called Grace came back to us asking a few questions for the landlord, then told us we had been approved. She kept us informed very and explained next steps perfectly to us using email. We used Blinc to check our credit files/confirm identity/confirm salary and this was a very effective way of doing it. The next step is for Ken to meet us at the property on our moving date. The full team has provided the adequate information throughout the last 4-6 weeks, especially Grace Wilson who handled everything for us and was our point of contact. She provided excellent customer service using great communication and written skills. She has a can do attitude to the approach of her work to ensure her clients needs are met and she’s definitely done this from the tenants side. Thank you Grace Thank you to the team! I would recommend Carter Jonas to anyone who is serious in looking at either renting their property/looking for services or if you are looking to rent a property.

Kyle · 26 October 2023

★★★★★ 1/5

Google

We arrived 10 minutes early for our scheduled viewing, only to be told by the agent that we could not get inside because the key did not work. This was very disappointing, especially as we had made time to attend and were genuinely looking forward to seeing what could potentially be our new home. For a professional letting agency, it is concerning that access to the property was not arranged properly in advance. The experience left us questioning the level of professionalism, and it certainly did not give us confidence in moving forward. Kind regards Tareq

Tutorials · 22 September 2025

★★★★★ 5/5

Google

I had a fantastic experience with the lettings team, especially Jess. She was incredibly helpful, attentive, and made the entire process smooth and easy. Jess went above and beyond to ensure all my questions were answered, and I felt supported every step of the way. Highly recommend their service!

Eloise · 11 March 2025

★★★★★ 4/5

Trustpilot

Great service from Ian Bradbury at Darce Son & Hartley

Ian B at Darce Son and Hartley was friendly and professional. His reassuring manner, mixed with his knowledge and understanding, gave us complete confidence every step of the way. It’s rare to find someone who truly listens and cares, and Ian went above and beyond to ensure everything was handled for us. I would highly recommend Darce Son and Hartley, especially because of Ian’s outstanding service. Thank you for making a positive buying experience.

Jalpa · 3 June 2025

★★★★★ 1/5

Google

We have being waiting for 40 minutes for a viewing. All this time tried multiple times to contact the office and the mobile phone of the person who was going to show us the house. When the person who was supposed to show us the house finally picked the phone up, was very rude and said that they left.

Iris · 17 March 2026