Trusted Agent profile · Yarm
★★★★★
324 reviews across 2 platforms
59 High Street, Yarm, TS15 9BH
Michael Poole's office in Yarm, at 59 High Street, is rated 4.7 out of 5 across 324 reviews on two platforms, including 188 Google reviews rated 4.9.
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
5/5
TrustpilotCompletely brilliant
This is the second time we used Michael Poole and I have to say our experience has been brilliant. Absolutely seamless, the team communicated with us every step of the way - they always picked up the phone when I called. I could not recommend them enough.
5/5
GoogleThanks to Nick for arranging viewing so quickly and handling subsequent offer, and to Amber for being on the case in assisting with my purchase, negotiations and keeping me regularly updated - went over and above what I expected. Both are a credit to Michael Poole.
Thank you very much, Stephen. This kind of feedback means so much to us; thank you for taking the time to write it.
5/5
TrustpilotHouse Rental North East
Oliver (A.) was clear, efficient, honest and always genuinely helpful in everything. He replied to emails promptly and made sure every point was fully answered. He was proactive and always available when needed. Thanks to his hard work, and without making any empty promises, he made sure we were able to move in within just two weeks, with no issues at all. I can't stress enough, a truly exceptional service by a diligent professional.
5/5
GoogleRecently sold a property through Michael Poole Yarm. Was impressed with Derek when valuation completed and was one of the reasons we chose to use them. Was then looked after by both Nick and Gill, who were both professional and knowledgeable. Nick kept me up to date with each stage and extremely helpful when any problems arose. Would highly recommend this estate agentsPositiveResponsiveness, Professionalism, Value
Thank you, Jane. This is so lovely. We're happy to hear this!
5/5
GoogleWe've recently sold a house with the Michael Poole Yarm branch. Derek was efficient and knowledgeable initially, then Nick and Stacey dealt with everything from then on. Everyone was friendly, professional and the whole team worked well towards a swift completion. Can't recommend them highly enough!
5/5
GoogleDanielle and Daniel were amazing helping me get a property to rent. I’d honestly been through the mill with other letting agents who just wasted my time but these guys got me sorted in quick time. I’m really grateful guys thank you so much!
4/5
GoogleGenerally good responses to questions, Stacey Holmes was particularly helpful in getting the exchange of contracts through by the desired dates.
Thank you, David, for your kind words! We’re thrilled to hear that Stacey Holmes was able to assist you effectively and meet your desired timelines. Your feedback is greatly appreciated, and we’ll be sure to pass on your compliments to Stacey.😊 …
5/5
GoogleI would to thank Micheal Poole estate agents for an excellent professional service when dealing with the sale of our property under difficult circumstances. They kept us regularly updated whilst dealing with any unforeseen events. All the staff we dealt with were polite and friendly with a particular mention to Gill in the Yarm office.
Thank you so much for taking the time to leave us this lovely review, John!
5/5
TrustpilotGreat service from Michael Poole Yarm
Great service from Michael Poole, Yarm. During the valuation Derek was friendly, informative and personable. I liked that he was not pushy and I didn’t feel pressured into anything.Throughout the sale process Amber was regularly in touch with ourselves and the buyer’s solicitor. She gave frequent updates, escalated any issues down the chain and was always on hand to answer any questions we had.
5/5
TrustpilotVery helpful
Jack was very helpful from start to finish. His communication was excellent with very quick responses. Brilliant 👏👏
5/5
GoogleI recently sold through Michael Poole. Derek was brilliant during the valuation and offered great advice, and Gill was fantastic at keeping me informed about viewings and feedback. She was always friendly and very quick to reply to calls/ emails. She really went above and beyond to ensure the sale completed smoothly. I would not hesitate in recommending Michael Poole.PositiveResponsiveness, Professionalism
Thank you, Elizabeth. This is such a lovely review to read; we appreciate it!
5/5
GoogleFantastic service from start to finish. Nick was there every step of the way. Made the whole process so much easier.
5/5
GoogleNick was excellent at communicating and responded to all our queries promptly . He was professional at all times and thorough . Thanks Nick
Thank you so much for your kind words, Tim! We’re thrilled to hear that Nick provided excellent communication and professionalism throughout your experience. Your feedback means a lot to us, and we’ll be sure to pass on your thanks to Nick. If you need any further assistance, please don’t hesitate to reach out. 😊🏡 …
5/5
GoogleGill at Michael Poole has been amazing! My mum and Dad bought a property and Gill looked after them from start to finish. Gill went the extra mile to ensure the sale went through on time, going above and beyond being extremely proactive approach where other agent in the chain were less than helpful. Would highly recommend!PositiveResponsiveness, Professionalism
Thank you so much, Katherine! We are so happy to hear this
5/5
GoogleReally pleased with my purchase. Nic was extremely responsive, he guided me through the process from start to finish and periodically chased anything which needed chasing in relation to the purchase. Other colleagues at the branch could also easily assist if Nic was unavailable, I never put the phone down without having my query answered.PositiveResponsiveness, Quality, Professionalism
We're glad to hear this, Haley! Thank you so much
5/5
GoogleBrilliant experience again with Nick at Michael Poole in Yarm, selling on the house which they helped us purchase several years ago. Nothing is too much trouble, thanks so much for all the help yet again.
Thank you so much for your lovely review, Sarah 😊. It’s fantastic to hear that Nick and the team were able to help once again with your sale. We really appreciate your continued trust in us and wish you all the very best in your next chapter 🏡✨ …
5/5
TrustpilotMichael Poole have been excellent.
Michael Poole have been excellent throughout my house purchase. Jack has kept me updated along the way. It was lovely to receive a welcome pack when I collected my keys of tea, washing kit etc which are staples of when you set a house up. Thoroughly reccomend.
5/5
GoogleThe team at Michael Poole Yarm did a great job in the sale of our house. From marketing, handling viewings through to selling they were always professional and efficient while being friendly and helpful throughout. Gill was always there to answer our queries (even on her days off!). We wouldn’t hesitate to recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely review!
5/5
GoogleRecently sold a property I used nick at the yarm office , I found him to be knowledgeable & he kept me informed every step of the way .well done & I recommend 100%
Thank you, Martyn, for your kind review! We’re so pleased to hear that Nick and the Yarm team provided great service and kept you well informed throughout your sale. Your recommendation means a lot to us!💕 …
5/5
GoogleGreat service from start to finish, very proactive with updates during the progress of the sale. Nick was very helpful and very responsive with questions/queries. Would certainly use again.
Thank you, David! This kind of feedback means so much to the team.
5/5
GoogleWe bought a new house and sold our house with the Yarm office. Both Derek and Gill were very straightforward and professional to deal with. They kept us informed and guided us throughout the process. We wouldn’t hesitate to use them again and have recommended them to neighbours and other family members.PositiveResponsiveness, Quality, Professionalism, Value
This is so lovely to read, Claire. Thank you so much for taking the time to leave this on our page. We are so happy to hear your service with us was 5 star!
5/5
GoogleAmber was fantastic with the sale of my Grandma's house - from start to finish. Attention to detail was a particular strength.
Thank you so much for taking the time to leave such a heartfelt review.
5/5
GoogleAbsolutely 5 star service throughout our recent house purchase. Gill kept us informed every step of the way. She also ensured that she chased any outstanding items in good order. This took away a lot of the stresses usually associated with a house purchase. Thanks for everything.
Thanks so much, Tony. This means a lot to us!
5/5
TrustpilotFabulous service from all
We recently had the pleasure of working with Sarah Jarvis (Lettings manager) she walked us through securing our first rental and went above and beyond in understanding our needs and worries.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Yarm office has 324 reviews across two platforms: 188 on Google, 136 on Trustpilot (across the whole business).
Michael Poole Yarm is rated 4.7 out of 5 across all 324 reviews, and 4.9 out of 5 on Google from 188 reviews.
Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH.
