Trusted Agent profile · Yarm
★★★★★
415 reviews across 2 platforms
59 High Street, Yarm, TS15 9BH
Michael Poole's office in Yarm, at 59 High Street, is rated 4.7 out of 5 across 415 reviews on two platforms, including 188 Google reviews rated 4.9.
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
5/5
GoogleGill at Michael Poole has been amazing! My mum and Dad bought a property and Gill looked after them from start to finish. Gill went the extra mile to ensure the sale went through on time, going above and beyond being extremely proactive approach where other agent in the chain were less than helpful. Would highly recommend!PositiveResponsiveness, Professionalism
Thank you so much, Katherine! We are so happy to hear this
5/5
TrustpilotProbate Sale
Our sale was a probate sale following the death of a parent. All Michael Poole staff took this into account and I felt like I was treated with empathy and respect. Particular mention to Matthew who valued the property with kindness and understanding but prize must go to Jack Johnston who was really supportive at a very difficult time. He kept my faith in the whole process and dealt with my emotions with the utmost respect.
5/5
GoogleReally pleased with my purchase. Nic was extremely responsive, he guided me through the process from start to finish and periodically chased anything which needed chasing in relation to the purchase. Other colleagues at the branch could also easily assist if Nic was unavailable, I never put the phone down without having my query answered.PositiveResponsiveness, Quality, Professionalism
We're glad to hear this, Haley! Thank you so much
5/5
GoogleBrilliant experience again with Nick at Michael Poole in Yarm, selling on the house which they helped us purchase several years ago. Nothing is too much trouble, thanks so much for all the help yet again.
Thank you so much for your lovely review, Sarah 😊. It’s fantastic to hear that Nick and the team were able to help once again with your sale. We really appreciate your continued trust in us and wish you all the very best in your next chapter 🏡✨ …
5/5
TrustpilotMichael Poole have been excellent.
Michael Poole have been excellent throughout my house purchase. Jack has kept me updated along the way. It was lovely to receive a welcome pack when I collected my keys of tea, washing kit etc which are staples of when you set a house up. Thoroughly reccomend.
5/5
GoogleThe team at Michael Poole Yarm did a great job in the sale of our house. From marketing, handling viewings through to selling they were always professional and efficient while being friendly and helpful throughout. Gill was always there to answer our queries (even on her days off!). We wouldn’t hesitate to recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely review!
5/5
TrustpilotExcellent advice and support throughout the process.
Precise and clear guidance from the outset. Excellent coordination, support and follow up throughout the process. It all happened seamlessly on the day that was planned. Both Stacey & Nick from Michael Poole showed the utmost professionalism at all times. With a smile!!
5/5
GoogleRecently sold a property I used nick at the yarm office , I found him to be knowledgeable & he kept me informed every step of the way .well done & I recommend 100%
Thank you, Martyn, for your kind review! We’re so pleased to hear that Nick and the Yarm team provided great service and kept you well informed throughout your sale. Your recommendation means a lot to us!💕 …
5/5
GoogleGreat service from start to finish, very proactive with updates during the progress of the sale. Nick was very helpful and very responsive with questions/queries. Would certainly use again.
Thank you, David! This kind of feedback means so much to the team.
5/5
GoogleWe bought a new house and sold our house with the Yarm office. Both Derek and Gill were very straightforward and professional to deal with. They kept us informed and guided us throughout the process. We wouldn’t hesitate to use them again and have recommended them to neighbours and other family members.PositiveResponsiveness, Quality, Professionalism, Value
This is so lovely to read, Claire. Thank you so much for taking the time to leave this on our page. We are so happy to hear your service with us was 5 star!
5/5
GoogleAmber was fantastic with the sale of my Grandma's house - from start to finish. Attention to detail was a particular strength.
Thank you so much for taking the time to leave such a heartfelt review.
5/5
GoogleAbsolutely 5 star service throughout our recent house purchase. Gill kept us informed every step of the way. She also ensured that she chased any outstanding items in good order. This took away a lot of the stresses usually associated with a house purchase. Thanks for everything.
Thanks so much, Tony. This means a lot to us!
5/5
TrustpilotReally helpful sorted the job for me…
Really helpful sorted the job for me highly recommended thanks Debbie
5/5
TrustpilotI used Michael Poole for their find a tenant service
I used Michael Poole for their find and tenant service for my apartment. I felt very supported by the rental team at Michael Poole who in essence did everything that was needed. They came and took photos and talked me through the process in person. They arranged a viewing day for 3 prospective tenants which they dealt with without me. They dealt with references and other legalities for the interested tenant including preparation of the Lease. they will be settling my tenant into the property tomorrow. It all went extremely well.
5/5
GoogleFantastic service by Michael Poole, from valuation to completion, they have been great. Derek provided great insights into the market and recommended pricing that needed to get it moving in a difficult market, followed by Amber who helped with the all the follow up and chasing between different parties. The service is the best I have used and this is my fourth house in the past 9 years. Thanks to all involved at MP.
Thank you very much, Thomas! This kind of feedback brightens the team's day; thank you for taking the time to write it.
5/5
GoogleWe have recently bought our forever home and Stacey couldnt of been more helpful she went above and beyond expected and tried to make it that little less stressful for us! Highly reccomend her for anyone buying a new home!!
Thank you so much, Ashleigh! We're delighted Stacey could go above and beyond to make your journey easier. Congratulations on your forever home, and we truly appreciate your recommendation!
5/5
TrustpilotGreat service from start to finish…
Great service from start to finish professional , friendly , and always helpful. We would definitely recommend ! ⭐ ⭐ ⭐ ⭐ ⭐
5/5
GoogleBought & sold via Michael Poole, Gill is an absolute superstar!! I was in a chain of 3 and everything ran like clockwork. I was getting weekly updates, Gill did all of the chasing, including the Solictors, I literally did nothing.Cheers Gill 🥂 …
Thankyou Mark! We appreciate it.
5/5
TrustpilotDanielle & Hollie
Great help from Danielle & Hollie, smooth process answered any questions I needed. Would recommend using!
5/5
TrustpilotDannielle was very helpful and friendly…
Dannielle was very helpful and friendly and made my experience smooth and non-stressful. Thank you Dannielle! You are the best :)
5/5
TrustpilotHelen has been proactive and a pleasure…
Helen has been proactive and a pleasure to talk to throughout the process of selling my property . Huge thankyou !
5/5
GoogleOutstanding service throughout the sale of our property. Both Nick and Gill kept us well informed of any updates and queries were answered promptly. Would highly recommend Michael Poole in Yarm.
Thank you so much, Su! We are so grateful for your feedback thanks for writing it.
5/5
GoogleOur house purchase through the Yarm branch ran very smoothly. Gill was very friendly, proactive and readily available for any questions we had. We wouldn't hesitate to use Michael Poole again.
Thanks so much, Jenny, for the feedback! This means a lot to us.
5/5
GoogleWe have recently bought a house through Michael Poole In Yarm. Nick has been brilliant and kept us updated throughout the whole process, the full team at the branch have been excellent. I would thoroughly recommend Michael Poole to anyone. Thanks again!
Thanks so much, Holly! This means so much to us, thanks for taking the time to write such a lovely bit of feedback.
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