Michael Poole Yarm reviews

★★★★★ 5/5

Google

A highly professional and friendly company that really make a difference and care. Throughout the purchase of our new property MP were fantastic. We hit stumbling blocks with the solicitors and sellers a few times which was extremely stressful, but every time we spoke to MP we had a friendly voice and additional support. The relationship we created seemed to get the issues resolved quicker and this can not be understated. During our issues, due to incomplete signing off of work in 2011, we asked for a visit to go into the house and measure up. They were more than welcoming and we managed to visit the following day... that shows the service you get. Thank you Nick for all the communication and chasing. Thank you Derek for the visit to measure up. Thank you Gill for getting the white goods and rubbish removed during the mortgage delay. If you are thinking of selling i would recommend MP as the agents to use as my purchase experience was second to none. They act as an intermediary all the way and support both sides in a stressful process. It is the small things such as meter readings, updates, viewings, etc that count and MP deliver.

Damien · 24 August 2022

★★★★★ 5/5

Trustpilot

Excellent communication

Alisha was brilliant in keeping me updated throughout the process and was happy to deal with any queries whether by phone or email. An extremely smooth process!

ALISON · 29 April 2026

★★★★★ 5/5

Trustpilot

The service here is fantastic

The service here is fantastic. Right from Chris the valuer to all the office team arranging the details and viewings and in particular Helen who is a marvel at keeping you up to date and chasing solicitors. I'm so glad I went with Michael Poole. You really see the difference when you are purchasing from another agent. Highly recommended. You get what you pay for. Thank you team.

Nicola · 28 March 2025

★★★★★ 5/5

Google

Gill was a fabulous help during the purchase of our new home. Being in another country while purchasing a home had its difficulties but Gill was on the ball and made sure that we fully understood the procedures which in turn made the purchase much easier and in a fairly short time. Highly recommend using this agency if you are looking to either purchase or sell your home.

Paula · 24 August 2023

★★★★★ 1/5

Trustpilot

This is the worst agent

This is the worst agent I have ever worked with. Supposedly acting for us, this estate agent, I feel, was dishonest and misleading….protecting a chain to our detriment (not informing us that they had the entire chain) . Ill advising and recommending that we fund unnecessary surveys and ,I suspect , sharing privileged information to prospective buyers. In my opinion they were unprofessional, dishonest, bad communicators and the only agent I have ever known to charge for photographs and their own failures!

Casa · 11 March 2026

★★★★★ 5/5

Google

Stacey has been great to deal with so far managing the purchase of our home, very efficient and effective communication. Many thanks

Rachel · 21 August 2025

★★★★★ 5/5

Google

Stacey was really helpful helping my parents look for a property in yarm, they are downsizing and she showed them a mix of properties as to what they would get for their money - you were very knowledgable thank you

Debbie · 27 December 2024

★★★★★ 5/5

Trustpilot

Michael poole sold our house within 5…

Michael poole sold our house within 5 days,and whenever we had problems with our solicitors or similar they were there to help us out. A big thank you to Helen Nicholson we don't know what we would of done without you. Mark and Christine White.

Christine · 30 October 2025

★★★★★ 5/5

Trustpilot

I had a great experience in purchasing…

I had a great experience in purchasing a property with Michael Poole. Ruby was extremely helpful with perfect communication skills. Thank you.

Christina · 11 May 2026

★★★★★ 5/5

Google

The Yarm Office Team have been excellent in helping to sell my house. They guided me through the process and explained everything for peace of mind.They arranged a lot of viewings which led to good offers and gave quality feedback. Nick & Gill were ahead of any problems and responded quickly to resolve any issues. I can recommend using this team to sell your house.

Tony · 24 August 2023

★★★★★ 5/5

Google

Stacey was great at communicating updates regarding our purchase and it felt like no question or query was ever a bother. Thank you!

Samantha · 11 July 2025

★★★★★ 5/5

Trustpilot

Debbie was fantastic

Debbie was fantastic, from start to finish, excellent Communication, I would highly recommend, an asset to Michael Poole.

Mr · 4 June 2026

★★★★★ 5/5

Google

Great experience selling my home with Michael Poole. Can’t fault them. Stacey was excellent. Would recommend.

Ben · 18 September 2025

★★★★★ 4/5

Trustpilot

Rental

I have been supported by MP for many years as someone that has rented a property through them, there has been some communication errors initially however during a tenancy deposit dispute Oliver acted as the communicator between myself and landlord. Oliver was helpful, listened and was able to negotiate on my behalf. Thank you

Emma · 14 July 2025

★★★★★ 5/5

Google

Big shout of appreciation to Amber in the Yarm office, she constantly carried out lots of chasing for us as there was delays on our buyers side with land registry issues. Probably still wouldn’t have even completed our sale/purchase by next year if it wasn’t for her persistence so thanks Amber!

Andy · 25 May 2024

★★★★★ 5/5

Trustpilot

Fabulous service from all

We recently had the pleasure of working with Sarah Jarvis (Lettings manager) she walked us through securing our first rental and went above and beyond in understanding our needs and worries. Nothing was too much for her and her quick responses really helped settle our nerves. We would fully recommend choosing Michael Poole Lettings. Thank you so much.

Rachel · 14 July 2026

★★★★★ 5/5

Google

Excellent service from Gill and the team at Michael Poole. We were dealt with with both care and empathy as we embarked on the difficult and emotional journey of selling Mum's house and moving her into Care. We were kept fully informed and updated at all times and were provided with help and guidance that went above and beyond the call of duty. Very very impressed, particularly with Gill Dryden, she's a star!

Geraldine · 24 August 2022

★★★★★ 5/5

Google

I recently sold my property and also purchased my new home through Michael Poole, I cannot recommend them highly enough, Derrick did both the valuation of the property I sold and also accompanied me to the numerous house viewings i did, he was alway very accommodating, flexible and professional. The office staff Nick and Gill where out standing, they Were both knowledgeable and approachable. Nick in particular was an absolute pleasure to deal with, as with most house sales/purchases things can get a little stressful at times, Nick went of his way to make sure our house sale & purchased went as smoothly and stress free as possible I will definitely be recommending them to family and friendsPositiveResponsiveness, Quality, Professionalism, Value

Sue · 24 August 2021

★★★★★ 5/5

Trustpilot

Whilst trying to find out next home we…

Whilst trying to find out next home we had been dealing with Sarah who understood our needs and requirements and over several months we identified a property. From the initial call to moving in Sarah went over and above nothing was too much trouble and is a credit to Michael Poole

Ian · 14 July 2025

★★★★★ 5/5

Trustpilot

Excellent support from Ingleby team

Stacey and Leanne were so supportive on the sale of our property. It wasn't always the smoothest with the various hurdles that we needed to get through, but the support of the MP team was hugely appreciated throughout. In particular the extra support provided with the property sale, noting we live 4hrs away, saved us a huge amount of hassle! Thanks again - I just hope that when we come to buying our next house we have a team as good as you to support us through it!

S · 31 May 2024

★★★★★ 5/5

Google

Many thanks to Derek and his team for their understanding and professional service throughout the sale of my Mum's property. Nick was always on hand to give/receive information and kept me fully informed throughout the viewing process. Would highly recommend them.

Jill · 24 September 2024

★★★★★ 5/5

Google

The team at Michael Poole Yarm were brilliant in facilitating the sale of my property from start to finish. From advice before the house went on the market, to continued updates throughout the sale process. Nick was a great help in getting us through to completion, obtaining updates from all parties in the chain. I dont know what we would have done without his help, persistence and patience. Thanks guys!PositiveResponsiveness, Professionalism

Dxwood1 · 24 August 2022

★★★★★ 5/5

Google

5* Estate Agents. Cannot thank Gill Dryden enough for her persistence and commitment to helping us purchase our dream home, despite the fact that the seller’s solicitor was horrendous. We would not have made it across the finish line if it was not for Gill; she went above and beyond and even did some of the works required by the seller’s solicitor herself. Brilliant communication and a fabulous service from start to finish. Thank you very much.PositiveResponsiveness, Quality

Chloe · 24 August 2021

★★★★★ 5/5

Google

Very satisfied with the service at Michael Poole in Yarm. From start to finish Nick kept me up to date with progress, when the sale went through ensured it progressed efficiently. Thanks Nick. I used the agents for valuations of property and Ian was informative and helpful. All around a great service and recommend highly to others.

Oonagh · 28 October 2023