Trusted Agent profile · Wyre Forest
★★★★★
305 reviews across 2 platforms
19 Oxford Street, Kidderminster, DY10 1AU, Wyre Forest, DY10 1AU
Dixons Estate Agents's office in Wyre Forest, at 19 Oxford Street, is rated 3.9 out of 5 across 305 reviews on two platforms, including 124 Google reviews rated 4.9.
Every review we hold for the Wyre Forest office, from every platform, shown as written. First names only.
5/5
GoogleWe are right at the start of our buying/selling journey, but Mollie at Dixon's has been fantastic so far, she took a real interest in us, our needs and has just generally been all around lovely - we look forward to viewing more houses with her and Dixons!
5/5
TrustpilotKorran and the team were excellent…
Korran and the team were excellent friendly professionals. Made me and my family feel at home with every visit. No request was too much. I cannot recommend this team enough.
5/5
TrustpilotFive Star experience !
After hearing so many stories about estate agents turning everything into a numbers game, my husband and I were pleasantly surprised by the service we received
1/5
TrustpilotAvoid Dixons
I let out my flat with Dixons in December 2022 as I was not able to get a new tenant myself. They were initially responsive to get my business, and did get a tenant into the property. After that things immediately went downhill.I signed up for the 'fully managed' property management service at Dixons in Selly Oak. I had some minor repairs reported by a tenant (hole in wall needed plastering, bath sealant replacing and some rust on bathroom mirror). I advised the work be done by a contractor and Dixons came back quoting £800! Unable to go through with such a ridiculous quote, I did the work myself costing £30 and 1 hour of my time. I was amazed that Dixons did not check the quote at all, and did not visit the property.They then double-charged me the tenant sign-on fees (the first tenant they found did not even stay a month) but did not tell me they were charging twice, I had to tell them and then chase and nag for my refund for 3 months.It also took over 1 month of chasing just to have them send me the tenancy agreement and relevant paperwork.At this point I stopped seeing any value in the service - it was much easier when I managed the property myself, Dixons just made things much harder and more expensive.Please do not sign up to this service expecting your property management to be easier or cheaper. My experience with Dixons has transformed my view on property management and I regret signing up to this. I have had to physically go the the branch to get them to do anything.UPDATE Dec 2023 - The nightmare continues. I've been trying to retrieve the deposit back from Dixons but the senior branch manager has no clue how this works and even told me to protect the deposit that I am not holding! After over 2 months of chasing, and over 50 emails, and several phone calls, I finally got the tenant their deposit back. It's absolutely laughable that I got Dixons involved to make property management easier - it has been one of the worst experiences I've ever had being a landlord. I'm glad I got out when I did or it would have been a financial disaster too.
5/5
GoogleI can't speak highly enough of Christine and Hayley at Dixons in Kidderminster and they weren't even our agent! Unfortunately our purchase was held up for what seemed like forever due to legal shenanigans with solar panel leases, land registry modifications and misplaced documents and if it wasn't for Christine and Hayley's tenacity in chasing and following up every little modicum of information provided/required I think we'd still be waiting. Brilliant team, keep up the good work!
Thank you for your wonderful and detailed 5* review! It is brilliant to read that you had such a great experience. I will of course make sure your kind words are made known to the whole team. Best wishes, Scott
5/5
GoogleWould like to say a big thank you to every at Dixon's Christine, Sally,Hayley and everyone eles who have taken care of us. As first time buyers we really didn't know about much everyone has been fantastic explaining every step by step what we need to do. They have kept intouch with us the whole time updating us what houses was on the market and found our perfect home I would really highly recommend using Dixon's team yours truly josh& ryah19 xx
Hi Ryah, Thank you for taking the time to leave us this great, 5 star review! We know that moving and purchasing your first house can be a stressful time so it's great to see that the personal and straightforward approach taken by the Kidderminster branch of Dixons made this a stress free experience for you, congratulations! I will make sure your wonderful review is shared with Sally, Hayley and the rest of the team at the branch. Many thanks!
1/5
GoogleAPPROACHED DIXONS FOR A VALUATION LAST WEEKEND WITH NO IMMEDIATE INTENTION TO SELL. WE MADE THIS VERY CLEAR AT THE INITIAL MEETING AND HAVE DONE SO SEVERAL TIMES SINCE . WE HAVE EXPERIENCED VERY PUSHY, PRESSURE SELLING TACTICS BY THEIR AGENT , HAYLEY LEWIS, WHO IS TOTALLY IGNORING OUR INSTRUCTIONS AND CONTACTING US TO TRY AND MAKE US SIGN A CONTRACT WITH THEM, TOTALLY IGNORING WHAT WE SAY TO HER. HER APPROACH IS SO OFF PUTTING AND HAS RESULTED IN A VERY NEGATIVE EFFECT ON US. WE WOULD NOT RECOMMEND APPROACHING THIS AGENCY IF ALL YOU WANT IS A VALUATION TO START WITH, ITS NOT WORTH THE HASSLE . THIS SHOULD BE A 'NO' STAR RATING BUT THEIR SYSTEM DOESN'T ALLOW IT ! A VERY UNPROFESSIONAL AGENT.
I have read your review of Dixons and I am very sorry to hear that you felt you did not have a positive experience. I would like to try and clear a few things for you. When your partner (the owner of the property) contacted us for a valuation it was because we had sold a similar property in your road, and he had seen a property that he was interested in buying. Hayley booked the Valuation in for him. I then called him as the branch Manager, as we did have disappointed buyers that had lost out on the one that we had recently sold in the same road to see if he would like me to tentatively start speaking to these buyers, which he thought was a great idea and asked me to do. We came out to see you both on the Valuation and discussed how this would work, your partner asked for time to think about this and we had to get to another appointment so Hayley agreed to call him later that day. Hayley spoke to your partner later that day and he asked us to send over the contract so we could arrange the viewings on the basis of what had been discussed at the appointment. Hayley started to prepare this when we received a call from your partner to say you had, had a disagreement about doing this and just to leave it. Which Hayley said was totally fine. We then called your partner 4 days later to see if he wanted to be removed from the data base or whether he still wanted to look at options. He said no not for now. Hayley wished him well and he asked her to send an email with any suitable properties that came up. If we can be of any help in the future please do let us know.
5/5
TrustpilotOur property was purchased through the…
Our property was purchased through the Acocks Green branch. Buying our first home, Courtney provided excellent service and was on board and in touch with us quickly. I highly recommend Diction Acocks Green and would use Courtney Assistant again in a heartbeat.
5/5
GoogleMy experience with Dixons has been fantastic! I have only dealt with one person. Sally Hall has been fantastic throughout our experience. She replied to emails straight away, contacted us with even small updates on our progress and genuinely cared for our case. I would like to thank Sally for all of her hard work with our experience!! Highly recommend this lady!
1/5
TrustpilotPoor service
Very unimpressed with Dixons service in our recent house sale. First buyer they found wanted a buy-to-let mortgage but couldn’t get one so dropped out. We then dropped the price of our property for a quick sale, as we had already committed to an onward purchase, and we got 5 good offers as a result. Despite telling us that they were ‘working for us’ and that ‘the highest offer isn’t necessarily the best one to take’ Dixons proceeded to go with the highest offer - without even asking us if we were happy with that - a client who we soon realized had no real intention of going through with the purchase and we asked them to move on to the next highest offer. Dixons refused, saying we needed to “give him time” even though, after having been approved for his mortgage he had refused to sign it off saying that he wanted to view the property once more, which should have started alarm bells ringing for them too given that we had already expressed our concerns that he would not proceed with the purchase. Another week went by with him ignoring requests to come in and complete the paperwork before he finally admitted he wasn’t going to proceed, as we had suspected all along that he wouldn’t. Only then did Dixons try to contact the other 4 people who had made offers but, with more than three weeks having now passed, they were unsuccessful in contacting any of them. Then, they recommended an investor of theirs, presumably out of desperation to complete their target of finding ‘a buyer’ so they could claim their fees, who said he would purchase but at a much lower price than it was advertised for. Because we didn’t want to lose our onward purchase we reluctantly agreed to sell to him but, had Dixons ‘worked for us’ as they claimed to do, and acted on our request to move on to other clients we would likely have sold the property for a lot more. Often, email questions we asked about the process went unanswered and then, two days after we finally moved, we received a phone call from Dixons sales progressor asking when we were going to drop off the keys as the buyer was waiting to gain access. We had to explain that we had dropped off the keys and deeds on the day of completion. We were somewhat dismayed that she had called us without first checking with the other staff if we had brought them in. Because of their handling of our sale we feel like we were cheated out of tens of thousands of pounds. We certainly won’t ever use Dixons again and wouldn’t recommend anyone else do either.
5/5
TrustpilotMoved into a tenancy recently managed…
Moved into a tenancy recently managed by Dixons Yardley. The property management team are very professional especially Sharon Allen and Harry Richards, who have been very helpful and prompt with their responses.
5/5
TrustpilotLucienne Nicholls
Lucienne Nicholls was our letting negotiator. Despite lockdown she got us a house we love and got things moving quickly and efficiently explaining everything along the way. Since being in the house she is still on hand to answer any questions we have. I would certainly recommend Dixon’s for lettings based on my experience
1/5
TrustpilotPoor
Not happy with the service provided by Dixons for our house sale. At the outset they told us that they were "working for us" and that "the highest offer isn't necessarily the best one to take". Yet, after receiving five good offers for our property, we were pushed to go with the highest one, from a client who it was obvious to us was a timewaster yet, when we suggested moving on to the next offer they told us we should give the client the opportunity to complete his paperwork. He later pulled out of the purchase and by then the other four people who had offered had either found something else or didn't reply to enquiries and because we were in a hurry to move as we had already committed to another purchase, we ended up having to sell to one of their recommended investors, at a loss of around £40,000. Staff often didn't respond to emails and trying to call them was very hit and miss. Definitely would not use Dixons ever again.
5/5
TrustpilotI was shown a property by Holly from…
I was shown a property by Holly from the Bromsgrove branch.
1/5
TrustpilotNever reply even throng accept my offer
My offer is 140k, however they accept the offer for 138k. Never tell me they reject my offer . My solicitors and I send the email for Dixons . Never reply .
5/5
GoogleAbsolutely fantastic service, after viewing lots of houses Christine found us our dream home. Hayley was great making the whole process as smooth as possible.
Wonderful to read Angela that Christine, Hayley and our Dixons, Kidderminster, team were able to find you your dream home and made the process run as smoothly as possible. Thank you for your 5* review. Kind regards, Scott.
4/5
TrustpilotHolly was very helpful and professional…
Holly was very helpful and professional the whole process was very simple and easy to follow through.
1/5
TrustpilotBe very careful, the contract ties you in far longer than you think
SADLY I CANNOT LEAVE 0 STARS:
5/5
GoogleI don't often write reviews but for second time of asking in last few years Sally Hall, Mortgage Consultant proved to be a real asset for Dixons / Countrywide. Due to change in my personal circumstances it was really helpful to talk through my mortgage options and Sally did her utmost to lighten load which was really appreciated as I had a lot on my plate at the time.
Steve, thank you for taking the time to let us know the service offered by Dixons in Kidderminster meant so much. Really appreciate your kind words. Best wishes, Mark
5/5
TrustpilotI recently dealt with a young lady…
I recently dealt with a young lady called Tara from the Dixons office who provided the most efficient and professional service that i have ever experienced with regards to renting a house.I highly recommend Tara and dixons of lichfields for rentals.
1/5
TrustpilotDo not rent from Dixons!
Do not rent from Dixon! I am currently suffering because of their lies. When viewing the property, Amber (Yardley branch) assured me certain issues would be fixed. She then called.me to say they had been. As soon as I moved in I realised she had lied. The shower floods and the kitchen has a leak which is now flooding the floor. It has been 2 weeks since I reported it, still nothing from countrywide. Avoid Dixon, Countrywide and save yourself future hassle.
5/5
TrustpilotDixons - Bearwood
Dixons - BearwoodThe service provided by Dixons estate agents in Bearwood was second-to-none. Really happy to have found Aaron! From the start we could tell he was very knowledgeable and as first time buyers he has been very helpful in each stage of the process. Would highly recommend his services to anyone!
4/5
GoogleOnly went for some information, for Daughter It was ready for me.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent Service
Excellent Service, quick to feedback on the sale, always kept us up to date. I would highly recommend Lisa and her team. Anthony
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dixons Estate Agents's Wyre Forest office has 305 reviews across two platforms: 124 on Google, 181 on Trustpilot (across the whole business).
Dixons Estate Agents Kidderminster is rated 3.9 out of 5 across all 305 reviews, and 4.9 out of 5 on Google from 124 reviews.
Dixons Estate Agents Kidderminster, 19 Oxford Street, Kidderminster, DY10 1AU, Wyre Forest, DY10 1AU.
