Trusted Agent profile · Wyre Forest
★★★★★
318 reviews across 2 platforms
19 Oxford Street, Kidderminster, DY10 1AU, Wyre Forest, DY10 1AU
Dixons Estate Agents's office in Wyre Forest, at 19 Oxford Street, is rated 4.0 out of 5 across 318 reviews on two platforms, including 138 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Dixons Estate Agents Kidderminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wyre Forest.
Every review we hold for the Wyre Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotLucienne Nicholls
Lucienne Nicholls was our letting negotiator. Despite lockdown she got us a house we love and got things moving quickly and efficiently explaining everything along the way. Since being in the house she is still on hand to answer any questions we have. I would certainly recommend Dixon’s for lettings based on my experience
1/5
TrustpilotPoor
Not happy with the service provided by Dixons for our house sale. At the outset they told us that they were "working for us" and that "the highest offer isn't necessarily the best one to take". Yet, after receiving five good offers for our property, we were pushed to go with the highest one, from a client who it was obvious to us was a timewaster yet, when we suggested moving on to the next offer they told us we should give the client the opportunity to complete his paperwork. He later pulled out of the purchase and by then the other four people who had offered had either found something else or didn't reply to enquiries and because we were in a hurry to move as we had already committed to another purchase, we ended up having to sell to one of their recommended investors, at a loss of around £40,000. Staff often didn't respond to emails and trying to call them was very hit and miss. Definitely would not use Dixons ever again.
5/5
GoogleAbsolutely fantastic service, after viewing lots of houses Christine found us our dream home. Hayley was great making the whole process as smooth as possible.
Wonderful to read Angela that Christine, Hayley and our Dixons, Kidderminster, team were able to find you your dream home and made the process run as smoothly as possible. Thank you for your 5* review. Kind regards, Scott.
1/5
TrustpilotNever reply even throng accept my offer
My offer is 140k, however they accept the offer for 138k. Never tell me they reject my offer . My solicitors and I send the email for Dixons . Never reply .
4/5
TrustpilotHolly was very helpful and professional…
Holly was very helpful and professional the whole process was very simple and easy to follow through.
5/5
GoogleI don't often write reviews but for second time of asking in last few years Sally Hall, Mortgage Consultant proved to be a real asset for Dixons / Countrywide. Due to change in my personal circumstances it was really helpful to talk through my mortgage options and Sally did her utmost to lighten load which was really appreciated as I had a lot on my plate at the time.
Steve, thank you for taking the time to let us know the service offered by Dixons in Kidderminster meant so much. Really appreciate your kind words. Best wishes, Mark
5/5
TrustpilotI recently dealt with a young lady…
I recently dealt with a young lady called Tara from the Dixons office who provided the most efficient and professional service that i have ever experienced with regards to renting a house.I highly recommend Tara and dixons of lichfields for rentals.
5/5
TrustpilotDixons - Bearwood
Dixons - BearwoodThe service provided by Dixons estate agents in Bearwood was second-to-none. Really happy to have found Aaron! From the start we could tell he was very knowledgeable and as first time buyers he has been very helpful in each stage of the process. Would highly recommend his services to anyone!
1/5
TrustpilotDo not rent from Dixons!
Do not rent from Dixon! I am currently suffering because of their lies. When viewing the property, Amber (Yardley branch) assured me certain issues would be fixed. She then called.me to say they had been. As soon as I moved in I realised she had lied. The shower floods and the kitchen has a leak which is now flooding the floor. It has been 2 weeks since I reported it, still nothing from countrywide. Avoid Dixon, Countrywide and save yourself future hassle.
4/5
GoogleOnly went for some information, for Daughter It was ready for me.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent Service
Excellent Service, quick to feedback on the sale, always kept us up to date. I would highly recommend Lisa and her team. Anthony
5/5
GoogleSally Hall the mortgage advisor at Dixons helped us remortage our house. She was friendly, professional and offered great advice. She took the time to explain everything to us so we had a clear understanding. Emails were replyed to quickly and help was offered to fill in paperwork when we needed it. Highly recommended.
5/5
TrustpilotDixons, Yardley are AMAZING
Selling houses is stressful. Except for Dixon's Yardley who are quite frankly mad for it. Faye will list your home and get a buyer and Zoe will hand-hold, trouble-shoot, metaphorically bang heads together and keep everything on trackThese guys are as cool as cucumbers and won't let you downEstate agents get a bad rep. These folk are bucking that trendI cannot recommend them highly enough. You will not regret selling with Dixon's, Yardley
5/5
TrustpilotSuccessful journey
Dan, Vicky & Rich were very helpful along our journey to our successful move.Anything we didn't understand they explained it to us.Thankyou so much
1/5
TrustpilotAvoid renting from them!
Rented flat - Longley Walk, Chelmsley Wood.My partner rented a flat from Dixons for 12 months, on check-in the property had various marks and smudges and was far from pristine condition. I myself have worked in property lettings for 11 years and I deal with all aspects from check in, check out and releasing deposits on a daily basis, so I know exactly what is and is not acceptable. The flat had tiny electric wall heaters that were not wired in and did nothing to heat the flat, these heaters were not mentioned on the EPC as it had Blown air heating when it was carried out and would mostly likely fail a new EPC, you could see your breath in the flat it was that cold. Various repairs and the poor heating was reported to Dixons many times and even mentioned during an inspection but nobody ever got back to him even when he called up to chase. Before check out myself, my partner and his parents cleaned the flat, it was left in a cleaner condition than when he moved in. He then received an email from Dixons to say the landlord would like £190 towards cleaning. The deposit was on the insured scheme where the landlord holds the deposit and pays a membership to insure it with MyDeposits, this means MyDeposits always sit in favor of the landlord as they are the paying member not the tenant. With this in mind we disputed the deposit and sent photographic evidence of the cleaning and condition plus the emails shared, the deposit should have been released in full but they still took £145 of it and awarded the landlord. My advice is avoid renting from Dixons and always avoid signing up for a deposit on an insured scheme, the tenant will never be in a fair position.
5/5
TrustpilotSarah and the team were fantastic in…
Sarah and the team were fantastic in the Bearwood branch !!!!Second property that you guys have sold for us Great Job !!!!
5/5
TrustpilotThank u to Sarah and the team at Dixons…
Thank u to Sarah and the team at Dixons in erdington sarah was very helpful always keeping upto date with the sale on my flat many thanks Sarah and Allison
5/5
GoogleI must say Hayley, Chris & Gemma were amazing help and extremely supportive throughout the purchase and selling of my property. Hayley especially went out of her way to ensure we were made fully aware of the best possible choices to make and both properties went through without a fault. Thanks Ladies!
5/5
TrustpilotYardley branch outstanding
Used the Yardley branch to sell our property. We started discussing possibility of selling about 6 months ago but still had reservations as we hadn't decided when we wanted it to go on the market. Faye from Yardley branch was amazing, she kept in touch with us regularly and when we were ready to sell, she made the whole process so easy for us. Naomi from the same branch arranged viewings and she was so friendly and professional. We ended up with a serious buyer within 3 days of the house going on the market. Faye and Naomi are definitely an asset to the Yardley branch.
5/5
GoogleWould like to say a big thankyou to Hayley & Christine for all their help & support at what can be a very stressful process. We were buying a property through them & Hayley laised not only with my sellers solicitor, but with my solicitor & my buyers solicitor. She kept us informed with updates and any changes. I would highly recommend Dixons Estate agents.
Thank you Margaret for your brilliant 5* review of Dixons in Kidderminster. It was great to read that Hayley, Christine and the team helped and supported you throughout the buying process. Wonderful to see that you would recommend Dixons highly to others looking to buy or sell. Best wishes, Scott
5/5
GoogleI have just sold and bought property through Dixon's in Kidderminster. A very stressful time was made a lot easier by the team at Dixon's. Hayley and Christine have been very patient with me popping in all the time and have kept me up to date with progress every step of the way. Excellent customer service. Will happily recommend them.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
1/5
TrustpilotDisgusting service
I have tried to contact Dixons on several occasions left messages no one has ever called me back. I did an experiment and called each of the 20 branches and all of them went to answer machine.Absolutely disgusting service. It's ok for them at the moment because the market is booming but watch this space when they need your custom. I am an investor buying and selling houses all the time, I would NEVER use them to market my properties
5/5
GoogleI brought my property through Dixons Kidderminster and the process was smooth and simple! Rang me with updates and chase the purchase through when asked! All the girls there are lovely and very friendly
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently bought our first home with Dixons and they were brilliant throughout the process. Everyone was very friendly and efficient and took time to explain every step in the process. Thank you !
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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