Trusted Agent profile · Wyre Forest
★★★★★
319 reviews across 2 platforms
19 Oxford Street, Kidderminster, DY10 1AU, Wyre Forest, DY10 1AU
Dixons Estate Agents's office in Wyre Forest, at 19 Oxford Street, is rated 4.0 out of 5 across 319 reviews on two platforms, including 138 Google reviews rated 4.9.
Every review we hold for the Wyre Forest office, from every platform, shown as written. First names only.
5/5
GoogleGreat buying experience dealing with the Dixons team, and laura specifically. They found us our dream home, helped with recommendations for mortgage brokers and lots of other helpful tips. Would recommend!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotGone down hill have been a landlord…
Gone down hill have been a landlord with them since 2015they put tenants in that did not pay rent the last two months'It was empty for 6 months due to legal things the said it was out of there handsrent and legal did not want to pay now I have a tenant they moved in for eight months after that I am going elsewhere I have lost all confidence with them please do not use them
1/5
TrustpilotRefund
The worse estate agents to deal with
5/5
GoogleAmazing. My house sold in five days and I got the price I wanted. Dixons has such an excellent team of people and link in to the right professionals to make everything work. Dixons are not an estate agent that use the cliché that it's a buyer market, they also treat the seller with the same view as the buyer and their aim is to get the best outcome for all. Even in my really emotionally charged moments with I felt dealing with things on my own was overwhelming Dixons team of people was there with help and support to make sure I was ok. Many many thanks to an estate agent who can't build on the perfection they've established. P Crew
5/5
GoogleAs a property investor, having good contact with estate agents is key to success. Dixons Estate Agents in Kidderminster, have for us, been the most helpful local agents in both buying and selling properties. In particular, both Hayley Lewis and Jemma Thomas, from the Kidderminster branch, have always been the first to communicate with me with regards to new properties coming on the market and in particular, properties needing a quick sale. Whilst many of the new 'on-line' estate agencies have recently entered the market, in my experience, you simply cannot beat the traditional local based agencies such as Dixons of Kidderminster. A friendly call from Hayley Lewis in the morning, regarding a new property on the market has frequently resulted in a sale agreed on the very same day!! This has to be good for both the buyer and seller. Their local knowledge and professional service is unequalled in this area. I'd certainly recommend Dixons to anyone wishing to sell or buy houses.
5/5
GoogleDixons staff (Hayley and Christine) have been incredibly helpful trying to find me the right home in a difficult market. They have kept in touch regularly during my 6 month search and carried out canvassing on my behalf. Can't fault the service at all.
Hello Helen, Thanks for the wonderful 5 star review and recommendation! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by Hayley, Christine and the team at Dixons, Kidderminster. Many thanks.
1/5
TrustpilotI had a viewing but .....
I was asked to provide proof of fund before even being able to view a property to buy. When I said I am not happy to do this before viewing the property as I am not sure if I want to place an offer on it yet, my viewing was cancelled. This is such a violation of privacy and lack of professionalism....
5/5
GoogleAbsolutely brilliant support from staff, on hand to assist with all mine and my partners queries. We didn't end up buying through Dixons but would genuinely consider using them in the future for any future property purchasing/selling.
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott
1/5
TrustpilotNot a trusted letting agency
Please beware this agent does not always manage properties on behalf of the landlord. Dixons (Halesowen) collected fees from us for not reason or service provided to us and then left us on our own to deal with a rogue landlord who often ignored his part of maintaining the house in good time. It had been a nightmare tenancy through Dixons Letting Agents Halesowen.
5/5
TrustpilotTracy and Hayley at Dixons Willenhall…
Tracy and Hayley at Dixons Willenhall are brilliant.
5/5
GoogleIm glad we had the support of the professional team at Kidderminster as we had loads delays during our sale and would probably still be waiting to complete now if wasn't for the interventions by Hayley.
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott
1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional, can barely get a hold of them over the phone, don't respond to email enquiries. After finally managing to get through to them and book a viewing they rescheduled twice then told me the night before the viewing was cancelled because someone had made an offer. I was one of the first to book a viewing of the property so what could of happened in between?
5/5
TrustpilotJess found me my perfect property and…
Jess found me my perfect property and was so great. Maggie and Josh have been so helpful too. Best experience I’ve ever had with a letting agency.
1/5
TrustpilotHolding deposit Scammer
Scam company. Takes 6 months' holding deposit from immigrants and then let the property to other customer. They do not reply after getting your money.
5/5
GoogleWe bought our first house through Dixons Kidderminster, and everything was so smooth from start to finish. Really good services. Thank you!
Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThe best experience so far from begining to the end. Professional but friendly staff, always there to help and deal with the ussues quickly. Strongly recomemded if you need to buy, sell or need a mortgage. Thank you all. Spiro
Hello Makaz, Thanks for the wonderful 5 star review and recommendation! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by the team at Dixons, Kidderminster. Many thanks.
1/5
TrustpilotTerrible Service AVOID
Terrible Service. As a landlord I paid for full management but all they did was rent collect & they didn’t do that well, leaving me in arrears. High staff turnover. Poor service level. Contractors they use botch repairs. They price the rent low to get tenants & their fee. I’d question whether the even meet the tenants. AVOID.
1/5
TrustpilotERDINGTON Branch
Absolutely pathetic service. Rang and left several messages without any response . They haven’t got the basic levels of customer service to even pick up the phone. If that’s their ethos then stay away from them .
5/5
GoogleWe were really pleased with the friendly and professional service provided by the team, and would highly recommend them.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotExcellent service and a lovely team
Efficiency with a smile and attention to detail throughout the lettings process, excellent service and a lovely team
1/5
TrustpilotDon't answer the phone
Don't answer the phone, dont get back to you when i was obviously interested in a property,ignores messages left for a return call, then sells without even contacting me to see if I wanted to put an offer in, feel sorry for the sellers might have got a better offer, I wouldn't use them to sell my house
5/5
GoogleVery happy with the service provided by the Dixons team in Kidderminster. Hayley in particular was really quick to reply to queries and action issues, in a friendly and efficient way. Would highly recommend.
Thank you Laura for your 5* review and recommendation. It is great to read that you were very happy with the service you received and I will, of course, make sure your review is brought to the attention of Hayley and the team at Dixons, Kidderminster. Kind regards, Scott.
5/5
GoogleAmazing people offering help and a very friendly service. They go out of their way to make sure the process is as smooth as possible. Can't recommend highly enough.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
1/5
TrustpilotRipped me off
Ripped me off! They took my deposit and then refused to give me it back when we didn't get the property - said I provided misleading information when that was absolute rubbish! Bunch of thieves - don't go near them
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dixons Estate Agents's Wyre Forest office has 319 reviews across two platforms: 138 on Google, 181 on Trustpilot (across the whole business).
Dixons Estate Agents Kidderminster is rated 4.0 out of 5 across all 319 reviews, and 4.9 out of 5 on Google from 138 reviews.
Dixons Estate Agents Kidderminster, 19 Oxford Street, Kidderminster, DY10 1AU, Wyre Forest, DY10 1AU.
