Trusted Agent profile
Verified
★★★★★
317 reviews across 1 platform
80 High Street, Wroughton, SN4 9JZ
Richard James Estate Agents's Wroughton office at 80 High Street is rated 4.6 out of 5 across 317 reviews on 1 platform, including 317 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Richard James Estate Agents won in 2026.
The Trusted Agent 2026 results for Richard James Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Wroughton office, from every platform, shown as written. First names only.
4/5
GoogleRichard James weren't my agent, however I did buy a house they were marketing. Hayley was brilliant at chasing the chain (there were 10 of us) and keeping everything moving for us. It was reassuring to know we were being kept informed.
Hi Michelle. Thanks for the review. Really pleased we were able to help and keep such a long chain together! We wish you all the best for the future and look forward to working with you again.
5/5
GoogleHayley was amazing, she advised on both sale and purchase. She is definitely the reason we would return to Richard James Wroughton
Thank you for the lovely 5 star review Su!
5/5
GoogleCheryl worked hard to make sure that our tenancy agreement was correct even though we requested a change. She was polite, understanding and efficient.
I'm so glad to hear that Cheryl was able to assist you with your tenancy agreement efficiently and politely, even with the requested change. Thank you for sharing your positive experience!
5/5
GoogleCheryl worked hard and responded fast to any issues of the property. She was friendly, understanding and good in communication. Well done to her.
Thank you so much for taking the time to share your positive feedback! Cheryl is truly dedicated to providing excellent service and it is wonderful to hear about your experience with her. We appreciate your kind words and we'll be sure to pass on your praise to Cheryl.
1/5
GoogleI just received details of a “ bungalow” It is clearly an apartment in Tadpole village. It’s basic really. Flippen heck.
Hi Shelagh, We are sorry to hear of your frustrations. Our sales team have checked all of our properties for sale on our website and can't see any properties that have been described incorrectly. Please get in touch via email, northswindon@richardjames.uk and we would be more than happy to discuss further.
5/5
GoogleWe are continully told that moving house is the most stressful thing you'll ever do.. whilst this may be true, the process was certainly made much easier by Ross and his team. I was looking for a specific type of property so registerd my …
Thanks for the review Chris. Ross and the team are really pleased to have found your perfect home. We hope you keep in touch and wish you the best in your forever home.
5/5
GoogleI want to acknowledge and share the going the extra mile that makes an estate agency rise above the rest. Richard James have let out apartment in HERITAGE PLAZA for some time. On the vacation of our last tenants we had a lot to sort out. Gee Mossom could not have done more to help and we want to say a huge thank you to her. Martin
Thank you for your feedback Martin! We are so pleased you are happy with the service you have received from our Lettings department. I will make sure your comments get back to Gee
4/5
GoogleRichard James dealt very efficiently and speedily with the sale of the property. Details were quickly put on the website and an offer came in soon after. Throughout the process Hayley kept us right up-to-date with proceedings until completion.Well done.
Thank you for the review John
5/5
GoogleI am a mortgage broker from TED Mortgages and Hayley has been helping with the progression of one of the sales involving one of my clients. She has been brilliant and really has gone the extra mile. Thank you Hayley.
Thank you so much for the 5 star review Chris! So nice to hear not only clients have great experiences but outside mortgage advisers do as well! We will pass your feedback onto Hayley
5/5
GoogleA very stressful house sale (not due to Richard James I hasten to add) but Hayley was my life line nothing was too much for her and she kept me informed every step of the way.
We are so sorry to hear about such a stressful house sale, but we are so pleased to hear of your positive experience with Hayley. We will be sure to pass on your kind words. Thank you, Vicki.
5/5
GooglePasquale Mazzotta from the Agency has done fabulous job in helping our family understanding the needs of a property that suits us the best and finally got our dream house to stay in coming days. Thanks again Pasq for all the support and timely response all these days .
Thank you for your kind words, we are delighted to hear that Pasquale provided you with excellent service and helped you find your dream house. We will pass along your gratefulness for his support and timely response. If you ever need assistance in the future, please don't hesitate to reach out.
1/5
GoogleAfter pulling out of the sale of 17 Widham Purton Wiltshire due to the fact that the seller (18 Widham. Purton Wiltshire) didn't disclose that he has a soakaway far to close to property 17. After refusing to move it or my offer to move it we had no option but to pull out as the end result could undermine the foundations and cause damp. Speaking to the Council Surveyor the soakaway needs to be moved to min 5 mtrs away from the property. It might also affect the properties close by. We and our buyer are now left with legal fees as we had already got to contracts. BUYER BEWARE. IT IS SAD THAT THE NEXT INTERESTED PARTY WILL NOT BE INFORMED OF THE SOAKAWAY ISSUE BY THE ESTATE AGENT BECAUSE THEY DON'T HAVE TO TELL YOU. THEY WILL NOT TELL YOU. THEY HAVE NO DUTY OF CARE TO TELL YOU ABOUT THE PROBLEM.
5/5
GoogleExcellent service on every count very happy with no probs at all
I'm thrilled to hear that you had an excellent experience with us! Thank you for your positive feedback and we look forward to serving you again in the future.
5/5
GoogleConnor and the team at Richard James has been super efficient in finding a new tenant for my property, which has been much appreciated. A great team.
Thank you for the review James! We are so happy we were able to find a tenant for your property. We will make sure Connor and the team get your lovely words
5/5
GoogleHad a great experience with the sale of my property with Richard James Estate Agents in Wroughton,Ross,Callum,Jess,Fredy were so helpful and the sale went without a hitch.Also special thanks to Hayley Waldon ,Sales Progressor exceptional …
Thank you for the lovely review Therese. We will make sure all staff involved get recognised for their hard work.
5/5
GoogleHayley was so helpful and supportive, without her help I don't think we would have beaten the stamp duty deadline - thanks so Hayley you are brilliant.
Thank you for your kind words! We're thrilled to hear that Hayley was able to support you through the process. Feel free to reach out if you need any more help in the future.
3/5
GoogleRichard James is an estate agent that I would give 3 stars. The team is friendly and helpful, and they are great at arranging viewings. However, they send a barrage of unsolicited emails, and they do not stop even when asked to be removed from the mailing list. This is a major drawback, and it has significantly lowered my opinion of the agency.
Hi Matthew, We are sorry to hear this. If you can drop myself an email at nicolesmith@richardjames.uk I will ensure you are removed from all marketing and property information.
5/5
GooglePerfection, very organised. No hassle. The experience was pleasant. Vivienne was very informative and had managed the entire transaction with high levels of professionalism. Thank you!
Thanks for the 5* review! :-)
5/5
GooglePerfection, very organised. No hassle. The experience was pleasant. Vivienne was very informative and had managed the entire transaction with high levels of professionalism. Thank you!
Thank you for the kind words! I'm so glad to hear that you had a pleasant experience with Vivienne. If you need any further assistance, feel free to reach out. Thank you for choosing our services!
5/5
GoogleVery helpful team and top services from Richard James Estate Agents in Swindon , I have worked with them recently to find a property and the process was really easy and it went great. I would like to mention and thanks(Chloe Disbury) as she was the property manager that I worked with , she’s amazing person and always available for help .
Thank you for the lovely comments Ali. Such great news to hear you have had such a great experience with our Lettings team
5/5
GoogleSadie was outstanding in her service arranging a rental property for us. Her attention to detail, professionalism and friendly attitude made her a …
Thank you for the lovely 5 star review John! We strive to provide an excellent customer service and we are so pleased to see you have received this from Sadie! We will make sure she gets your comments
5/5
GoogleSadie Collick was a pleasure to deal with. Kept me informed every step of the way and was prompt in delivering information. …
Thank you for the lovely 5 star review Nathan! I will ensure Sadie and the team get your lovely feedback
5/5
GoogleThanks to Hayley Walden at Richard James in Swindon, the sale of my late Father's property was completed most efficiently and professionally. Regular updates from Hayley made the process easy and effortless. …
Hi Paul, thank you for your review. We really appreciate you taking the time to do this and we'll be sure to pass on your message to Hayley.
4/5
GoogleThey were all really helpful Hayley was our communication person, who did keep us up to date as much as she could. Very please with the service. Would definitely recommend.
Hello Sandra, Thank you for your review - we will be sure to pass on your comments to Hayley. We are glad you were pleased with the service that you received with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Richard James Estate Agents's Wroughton office has 317 reviews across 1 platform: 317 on Google.
Richard James Estate Agents Swindon is rated 4.6 out of 5 across all 317 reviews, and 4.6 out of 5 on Google from 317 reviews.
Yes. In The Trusted Agent 2026 awards: Richard James Estate Agents, Wroughton won Trusted Agent; Richard James Estate Agents, Rushden won Platinum; Richard James Estate Agents, Highworth won Trusted Agent.
Richard James Estate Agents Swindon, 80 High Street, Wroughton, SN4 9JZ.
