Richard James Estate Agents Swindon reviews in Wroughton

★★★★★ 5/5

Google

I recently needed the help of a lettings agent to find a tenant for a rental property in Swindon, and having dealt with Richard James before, they were my preferred choice. I was not disappointed, as the support from the team was excellent, from initial discussions with Caroline and meeting with Sadie, to viewings and selecting the tenant with Connor who dealt with everything in a very friendly, thorough and professional manner. I will definitely contact RJ again when needed and would certainly recommend them.

P · 16 July 2023

★★★★★ 5/5

Google

Amazing overall experience from start to finish with Richard James! I inquired about the property & immediately received a call to set up a viewing. Jake Bunce did a fantastic job with escorting me through the property & setting a great first impression not only with the rental but with Richard James’ business. Next, Nicky Bint & Sadie Collick for being helpful & patient with me when collecting required documentation. & finally Millie Sharp for helping me close the deal. She was timely, thorough, knowledgeable & always displayed the utmost professionalism. 5 STARS TO THE WHOLE TEAM for helping make my transition from the U.S. to the U.K. completely painless! Thank you!

Ryan · 16 July 2023

★★★★★ 1/5

Google

Please see my last email to so called “manager” Alex Hornsby. Arrogant not worthy person. Useless. The same as the owner of this company. I’ll attach my email to this review. Shared on Twitter, Facebook, Trustpilot in a case they’ll get it removed from here. All reviews are fake and forced on her to make them look good. They force people to do reviews and scamming them. Horrible company I had to call Witshirw police on. Accused me of stealing of second hand wash machine from a rank flat. I was forced to do a review too but now I am ready to tell the truth. Arrogant disgusting company. If the company respond , yes you’re reported to trading standards, I spoke to your so called managers (criminals) and yes you’re reported to property ombudsman.

P · 16 July 2023

★★★★★ 1/5

Google

Terrible! We had a viewing for today after lunch! In the morning I got a call from a woman who told me that they did not accept children in the property, terrible discrimination!!!! This is not an animal but a human being and nowhere in the ad did it say anything like that!!!!! Frustrated without children to throw away the child to take the house? Question for the terrible agency and landlord of such properties!!!!! What's bothering you children god this is a 17 month old child what can he do will he break your house 🤦⛔⛔⛔⛔⛔⛔⁉️

Hristiyana · 16 July 2023

★★★★★ 1/5

Google

Would give less stars if I could. The before sales process for Richard James was great but after we handed in our notice it felt like it became a mission of money. We had them trying to conduct viewings without giving us prior notice even when we told them we worked from home, this happened on more then one occasion and then I was ignored when I asked for further information on why the tried to do it again If you get a place from them, please also take lots of photos as we had them claiming there was missing bits when they hadn’t actually examined the property fully and took photos (the later went back and found the manuals). When we challenged this, we were ignored again, to the point we had to contact the landlords. We have now been told today on the day there meant to return the deposit they will now be deducted money for touch up on the walls but couldn’t tell us where they were referring to it as an issue as the check in report advised there was already some? Yes we touched up some areas but was only a couple of areas for the scrapes we had already made them aware of during inspection. It’s lucky we don’t need the money but they don’t seem to care when we speak to them about the amount of stress this has caused us. They then called my partner, and advised there would be money deducted and when said said he’ll talk to me the women said ‘good luck’. Professional. If you’re not fussed about money I would look for more smaller firms, as they probably will care more about treating you right then money. Very disappointed and feel like we dodged a bullet moving out and I can comfortably say when we buy a house, we won’t go through them.

Heather · 16 July 2023

★★★★★ 5/5

Google

We sold 2 properties in the last 6 months. We used Richard James and were extremely happy with the service provided. They were always responsive to calls. Communication was excellent. I wouldn't hesitate in recommending them.

Julie · 16 July 2025

★★★★★ 5/5

Google

From the first call to the property completion, Cathy was delivering very high standard professional support. This is the first time ever, I had very gentle, informative, professional and smooth communication throughout from Cathy's team. I would strongly recommend Richard James to all. Thank you Cathy.

Siva · 16 July 2024

★★★★★ 5/5

Google

We had a very good experience with Richard James, the sold our house, our mother-in-law's and managed our sellers move and the whole process was very easy and the staff so helpful and nothing too much trouble. would highly recommend them to anyone.

Dexter · 13 April 2025

★★★★★ 5/5

Google

We had a great experience with Richard James. Especially Sadie Collick. She was extremely friendly, helpful, and easy to deal with. Sadie answered all of our queries and made sure everything ran smoothly. I'd highly recommend renting through them.

Navid · 16 July 2022

★★★★★ 5/5

Google

Chloe Disbury is my property manager, she is very professional and helpful. I am most impressed with the way she manages stressful for me situations. Thanks Chloe xx

Ewa · 16 July 2023

★★★★★ 5/5

Google

Today I had a viewing of a property for rent after coming to Swindon and the Richard James team helped a lot. Their office itself is a very pleasant place and my sincere gratitude for the excellent service given by Zoe.Her instructions were clear and precise.I would recommend Richard James for anyone having any problems related to letting.

DANUSHKA · 16 July 2024

★★★★★ 5/5

Google

Hayley was absolutely brilliant from start to finish. She worked tirelessly on my house purchase, liaising closely with multiple parties and communicating with me throughout the process. She’s a dedicated professional and I can’t praise her enough. Thank you Hayley and Richard James.

Anna · 22 May 2021

★★★★★ 5/5

Google

A huge thank you to Rebecca Gee and all of her help prior and post to moving. Everything has been so efficient, helpful and informative. Especially being new to agency letting. Thanks so much Rebecca!

Matthew · 16 July 2022

★★★★★ 5/5

Google

Thank you Callum for getting our property on the market so promptly, taking great photo's and being professional throughout. A massive thank you to Hayley also, who has communicated amazingly throughout the sale process and kept us up to …

Georgia · 8 October 2021

★★★★★ 5/5

Google

Sales progressor Hayley Walden was just what we needed at a stressful time buying our house, she did lots of chasing on our behalf and was quick to report back to us with updates etc. Very friendly and helpful. …

Simone · 8 October 2021

★★★★★ 5/5

Google

The property I'm renting is managed by Jessica West of RJ, who has been very professional and helpful. Had a problem with the ridge/freezer at the apartment not cooling optimally that although had been there for a while, I didn't bother much about. When I had to get it sorted after my circumstances changed, it was sorted quite promptly Edit: Moving out was seamless, aided by Gee Mossom. Would highly recommend

Moravia · 16 July 2023

★★★★★ 5/5

Google

Hayley Walden was such a huge help throughout my purchase. She was very professional and responsive and supported me with my every need, she couldn't have done more for me! Thank you Hayley :)

Sacha · 22 May 2022

★★★★★ 5/5

Google

Fantastic experience buying our first home with Richard James. Hayley was brilliant at helping us through the process and we love our new home!

Andrew · 22 May 2023

★★★★★ 5/5

Google

Sadie has been extremely helpful, compassionate and efficient in helping me find a suitable rental property. My experience was faultless. Thank you!

Sara · 16 July 2023

★★★★★ 5/5

Google

Recently entered into my first rental with RJ Lettings and Cheryl Hopes has given a top rate service - friendly, professional and easy to deal with.

Leanne · 16 July 2025

★★★★★ 5/5

Google

Tenancy process was so smooth and thanks to Sadie Collick we have got everything we wanted. She was very swift in clarifying our doubts about the property. Will surely recommend Richard James.

Ramji · 16 July 2022

★★★★★ 4/5

Google

Fredy was extremely good to deal with. Always returned calls and did what he said he would. It felt like he really cared. A true professional. Hayley was on the case, always available and did a worthwhile job. At the start, …

Lyn · 8 October 2020

★★★★★ 5/5

Google

Hayley was a pleasure to work with. She was most professional and kept the sale progressing moving at a very fast rate, which is exactly what we asked from her. Thank you Hayley.

Richard · 22 May 2022

★★★★★ 5/5

Google

Richard James has provided excellent support and guidance in the selling of my house in Wroughton, Swindon. All staff have been profession and helpful throughout the process. Particularly Callum Aslantepe for his energy and flexibility in …

John · 8 October 2021