Richard James Estate Agents Swindon reviews

★★★★★ 5/5

Google

I decided to use Richard James after being let down by another well-established estate agent, and I’m so glad I made the switch. The service I received was outstanding from start to finish, with no disappointments at all. Communication was consistent and reassuring throughout the process, and a special thank you to Jade (from the Wroughton Branch) for making everything run so smoothly. I would highly recommend Richard James to anyone looking for a reliable and professional estate agent.

Nikki · 6 April 2026

★★★★★ 5/5

Google

I’ve recently purchased a property through Richard James in Wroughton. The service I’ve received has been excellent. My viewings were conducted by Lara and were great. Lara was on time, knowledgeable and an absolute pleasure to deal with. I also had contact with Jade after my offer was accepted. Jade did a fantastic job of keeping me informed of progress along the way and even chased up my legal representative on my behalf. What a great team! I wouldn’t hesitate to use Richard James in the future.

Gav · 17 March 2026

★★★★★ 5/5

Google

We recently purchased a house through Richard James, and Jade Wilkes was absolutely fantastic from start to finish. She kept us updated every single week without fail, and even when she went on holiday, we weren’t forgotten, she handed us over to Hayley, who was also really helpful! Thank you, Jade, for making our house move so much smoother. It would have been far more stressful without your support and dedication. We truly appreciate all your help!

Jessica · 16 November 2025

★★★★★ 5/5

Google

I had such a positive experience working with Rocky. From the very beginning, he was professional, approachable, and incredibly helpful. Rocky’s knowledge and guidance were invaluable, and his friendly manner made the whole experience really smooth. Nothing ever felt like too much trouble for him, and I always felt supported and reassured. I’m really grateful for all his help and would highly recommend Rocky at Richard James to anyone buying or selling a property, he genuinely made the process so much easier.

G28 · 16 October 2025

★★★★★ 5/5

Google

We originally put our house on the market with the old town office of Richard James in May 2024 - we had Alex as our estate agent who was brilliant and sold our house quickly twice. Unfortunately once the process moved into the sales progression we had a terrible experience with the old town office on numerous occasions so asked to be reallocated a different sales progressor in the company - as we were purchasing our next house through the wroughton office we were thankfully allocated Jade. We couldn’t have been happier with the service we received once Jade took over - she was constantly in the know, gave timely updates and was transparent about everything which is what we had hoped for from the beginning. I wouldn’t hesitate to recommend the wroughton branch of Richard James to anyone looking to buy / sell. Jade is an asset to the team - thank you again Jade!

Rebecca · 28 August 2025

★★★★★ 5/5

Google

🌟 🌟 🌟🌟🌟 Had such a great experience with Richard James Estate Agents! Jade Wilkes was amazing from start to finish. she kept us updated on everything and made sure we always knew what was going on. Nothing was ever too much trouble, and she made the whole process so much easier for us. Really friendly and professional couldn’t have asked for better service. Thanks so much, Jade!

Luman · 16 November 2025

★★★★★ 5/5

Google

Me and my partner Recently moved into our first home and with no complaints to Richard James. James Sargeant was great and quick to reply and helpful in arranging house viewings. Jade Wilkes our sales negotiator was absolutely brilliant! I honestly think we wouldn't have moved in, in the time we did without Jade. She was on it every week in chasing our solicitors and keeping us updated. So helpful and just a really lovely person!!

Megan · 28 August 2025

★★★★★ 1/5

Google

We have just completed a tenancy with Richard James and have asked for a manager to call me to discuss issues but have not received a phone call in the last 2 weeks. Problems were not fixed, we didn’t have a garden fence for 2 months. Communication was poor. We ended out tenancy early as we had moved out and they had a new tenant but Richard James still made us pay until the new tenant moved in, even when we handed the keys back 2 weeks prior. This was not discussed, so our refund of extra rent was 1/2 what we expected as we were paying for a property we didn’t even have the keys for. We had a professional cleaner in to do our end of tenancy clean and the staff member who hosted the check out report was extremely rude about the cleaners and charged us for further cleaner. The cleaner list for check out sent after we had paid for an end of tenancy clean externally and handed our keys back. Apparently this is ‘guidelines’ but they still referred it to when deducting money from our deposit. We were good tenants, always paid rent on time, fixed any minor repairs ourselves and accommodated their request to move out earlier as they found a new tenants, but felt money is too important to them and it’s Richard James’ way or the highway.

Charlotte · 16 July 2025

★★★★★ 5/5

Google

I would without a doubt recommend Paige from Richard James to those interested in buying their first home. Confident, knowledgeable and incredibly approachable. I recently had a very bad experience with another Estate Agent and Paige …

Jennifer · 16 July 2026

★★★★★ 5/5

Google

"Courtney at Richard James Agency has been an exceptional point of contact throughout our 6-month tenancy. Her support and responsiveness have been outstanding, from addressing move-in maintenance issues to facilitating a seamless move-out process as the property is returned. We greatly appreciate her dedication, professionalism, and helpful nature. Highly recommend working with Courtney and Richard James Agency for a stress-free rental experience."

Asad · 16 December 2025

★★★★★ 5/5

Google

I would like to say thank you to all the workers that have helped me find a house and they have been very helpful. Especially Ellis. Soon I will move into my new house and in a very stressful time after 10 years of renting a house I have found all of the people that have helped me a lots. I hope that everything will be okay. I wish you all the best. 100% recommend.

Krysia · 16 July 2025

★★★★★ 5/5

Google

I sold my house through Richard James Wroughton and completed in February. Although the process took a little longer than expected (due to unavoidable circumstances), I was kept well-informed throughout. The communication was excellent, and I always felt reassured that things were progressing. A big thank you to everyone involved in getting the sale over the line, and a special thank you to Jade for all your help towards the end!

Joanne · 28 August 2025

★★★★★ 5/5

Google

Thank you Alex, James, Jade and the Team for all of your efforts in the sale of our house. We found the whole Richard James experience to be friendly, attentive to detail, proactive and efficient, with a good understanding of the local market. We would recommend using Richard James to sell a property in the villages around Swindon.

Rod · 14 December 2025

★★★★★ 5/5

Google

5 stars for Jade Wilkes at Richard James, from her first contact with us right until the completion date she was brilliant. She made the whole process of buying our first home straightforward, Jade was always very professional and proactive in making sure things were moving in the right direction. Thanks Jade, much appreciated

Jamie · 14 January 2026

★★★★★ 5/5

Google

Jade has been amazing in supporting us to finally exchange on our house. Goes above and beyond to resolve any issues or answer any questions. Clearly cares about people and reaching their dreams. Thank you so much from Hazel and Jamie

Jamie · 23 April 2026

★★★★★ 5/5

Google

Richard James helped me move my elderly parents from Cheshire to Wiltshire. In the course of the move I spoke with several staff members and all were responsive and friendly. My parents hadn’t moved house for 45 years and I haven’t for 25 years, so we were all a bit daunted by the prospect but Richard James, especially Jemma Fields, helped us navigate the process. I would recommend them to others.

Neil · 16 July 2025

★★★★★ 5/5

Google

We had an excellent experience renting a property managed by Cheryl Hopes at Richard James Lettings. Cheryl was both professional and attentive, ensuring the rental process was smooth and hassle-free. Her outstanding customer service really made a difference, as she was always available to address any questions or concerns we had. I highly recommend Cheryl and Richard James Lettings to anyone looking for a dependable rental experience.

Kayode · 16 July 2025

★★★★★ 5/5

Google

Good service overall from branch, Jade kept us informed on a weekly basis on the progress of our sale Shout out to the rest of the team at the wroughton office who were really good from start to finish

David · 14 March 2026

★★★★★ 5/5

Google

We bought our first home through Richard James and from start to finish were impressed with the service we received. Lucy McClymont's advice at the beginning was invaluable to us and our sales progressor Jade Wilkes was absolutely brilliant, very friendly and responsive. Would highly recommend RJ for those looking to buy or sell!

Emily · 16 October 2025

★★★★★ 5/5

Google

We have recently sold a property through Richard James Estate Agents. The service provided was excellent, and the staff were extremely efficient. In particular, Jordan Cobb and Jade Wilkes went above and beyond what was expected in helping us to achieve a successful outcome.

Viv · 14 December 2025

★★★★★ 5/5

Google

I would like to thank Cheryl Hopes and the team for the professional way my properties have been handled regarding getting them let. Cheryl has handled it all very well and enabled me to concentrate on the farm as she has taken on all things required to get them let. Once again a big thank you Kind Regards Paul

Paul · 16 July 2025

★★★★★ 1/5

Google

Please avoid dealing with this agency . we rented a flat with them, there was a leaking from the above the property , we reported the issue , they did not even took the time to come and have a look into it . Very terrible experience, please avoid dealing with them. for a few dust, they are charging us 155 , a big SCAM. This agency does not deserve any star . our daughter was sick twice in this property . dehumidifier was on 24 hrs On . until now, we did not receive our deposit. We raised a complaint but they come back to us with bla bla without a resolution. We are planning to take to ombudsman

Said · 16 March 2026

★★★★★ 5/5

Google

Richard James sold my property in Wroughton. Brilliant service from start to finish. My main reason for using Richard James was because I heard that their service after selling was equally as good which I found reassuring! My property sold quickly, and soon after Hayley, their sales progressor, got in touch to explain her role. She made me feel completely looked after, relaxed and updated throughout the whole process. There were a couple of set backs, with the buyers house falling through, but they soon sold again and the communication from Hayley throughout that time was perfect. Great communication, friendly, helpful, took that house selling stress away. Thank you to Alanah, for finding a buyer (the first people that saw it) and thank you to Hayley for making the rest of the journey pleasant and stress free :) Everything you want and need from an estate agent:D

Tara · 14 August 2024

★★★★★ 1/5

Google

Terrible service!! Not once but twice did they fail to contact me to reschedule bookings, in their words ‘forgot’. Complete waste of my time for what should be an enjoyable experience for a first time buyer. We were left waiting outside on both occasions for 30 mins which is completely unacceptable. I definitely won’t be putting ANY business through Richard James and I certainly wouldn’t recommend them for selling your house if they can’t contact buyers in good time. Seems they take on more than they can handle…

Lauren · 16 February 2026