Richard James Estate Agents Swindon reviews

★★★★★ 1/5

Google

AVOID AT ALL COSTS I rented from Richard James at the end of last year, I moved into the property with zero information about the place nor any manuals. I was on a pay as you go meter, which I wasn't informed of, and was left to update it to a smart meter myself. The doors in the property wouldn't close, I believe it took nearly 2 months to fix that issue. I handed in my notice in April to move out in July, I didn't hear back from Callum for around 10 weeks. I have now moved out and worked through the deposit refund process. I paid a deposit of £950 for a 1 bed flat, to which I have received deductions of £305, even though all parties have admitted the flat is in great condition. I was told the landlord had reviewed the move out documents and proposed a deduction of £175, I reluctantly accepted. The deposit portal then moved into the refund stage as all deductions were agreed, the landlord then decided to re-look at the check out report and asked for another £130 to be deducted. Depository, who operate the checkout portal have admitted it's incredibly rare for this to happen, and they're in turn surprised. I accepted the initial deduction (£175) on the assumptions all liabilities had been raised. God knows if more liabilities will come. In good faith I offered to do the decorating to save the £130, however they came back to me too late for this to be feasible. I have been handled by Sue, who advised throughout multiple quotes for works done would be sent to me, they never had, she advised certain costings for things like bin removals were sectioned out in the quotes, since speaking to the cleaner, they don't section out their quotes, so Sue has lied to me. I have now tried to negotiate the costings and Sue is advising there is no negotiations to be had. Bullying, redecorating on my deposit, horrendous company.

Adam · 16 July 2024

★★★★★ 1/5

Google

Absolutely disgusting experience... Appointment was confirmed 3 hours before viewing the property. Once I got there after waking up a 3 months old baby, the property was locked and no agent in sight... After a 20 minutes wait I called just to be told that the agent did not have the keys and they are calling everyone to reschedule the viewing... Mind you, I was never called and the whole area smelled like weed and was nothing like it was portrayed in the photos... Absolutely unprofessional behaviour and will definitely not ever use again... Disgraceful...

Marius · 16 July 2024

★★★★★ 5/5

Google

Jade has been a wonderful support for myself during the sale of my property. She is a great asset to Richard James and herself and the team have been wonderful from start to finish.

Sue · 14 January 2026

★★★★★ 1/5

Google

My experience with Richard James has been extremely disappointing. In my opinion, their approach to maintenance, especially long-standing issues, is unacceptable. The radiator problem in the property had been ongoing for years, and despite repeatedly raising it, it was never fixed during my tenancy. Because of this, I couldn’t use an entire room throughout the winter. It was simply too cold to be in, which is ridiculous for a property I was paying full rent for. What frustrates me most is thinking about the next tenants. I genuinely feel sorry for whoever moves in after me, because they will likely face the same issue and, based on my experience, probably won’t even be told about it beforehand. Based on what I went through, I would not recommend renting through Richard James. You might find yourself with a lot more headache than anticipated with them.

David · 16 December 2025

★★★★★ 5/5

Google

Jade was absolutely BRILLIANT!! She kept us informed as to what was happening with regular updates, called every week to check in and was incredibly kind and understanding. We are so grateful, and will definitely ask Richard James to sell our house when the time comes around again!

Sarah-Louise · 12 June 2025

★★★★★ 5/5

Google

Hayley Walden went above and beyond in getting our sale and purchase through before the end of March. We couldn’t have done it without her! Great service provided by Richard James Estate Agents and we would highly recommend them for anyone looking to sell

Geoff · 18 July 2025

★★★★★ 5/5

Google

Recently moved into a rented property managed by Richard James Estate Agents. The move was super smooth and thank you Millie Sharp for guiding me through, answering all my questions and ensuring I have all the information needed!

Bongi · 16 September 2025

★★★★★ 5/5

Google

We are with Richard James from 5 years and we had always a good experience. Cheryl is the best lettings property manager that we had by now and she was always answering promptly to all our calls and sort out all the issues.

Andreea · 16 July 2025

★★★★★ 5/5

Google

Richard James have been my trusted lettings agent for sometime and I would recommend them to anyone looking to rent their property in the Swindon and surrounding area. Also big thanks to Cheryl for managing my property professionally and always with a smile.

Russell · 16 July 2025

★★★★★ 5/5

Google

I am writing this review for Jade Wilkes who was our sales negotiator, when selling my parents house through Richard James. Jade was very helpful and supportive throughout the process and maintained excellent communication. Thank you for all your help.

Clare · 11 August 2025

★★★★★ 5/5

Google

I highly recommend Richard James Estate Agents in Wroughton; I had the pleasure of dealing with Alex and Jade who were always available to answer questions, and kept us well informed throughout the sale process. Alex listened & demonstrated empathy with our situation where we needed to sell the property quickly at a good price to fund care home fees, which we achieved and completed within 5 months from marketing the property. An extra special gesture that was greatly appreciated was a generous charity donation to Dementia UK upon completion - which really demonstrates their personable and considerate approach.

Michelle · 16 October 2025

★★★★★ 1/5

Google

Terrible terrible agency please avoid them . The stress they have caused us these days is unbelievable. The land lord want to pay for his property issues from our money . Fed up with This agency, we keep chasing our deposit , no response and no clear communication; false and irrelevant checkout report , they do not deserve any star

Karima · 16 March 2026

★★★★★ 5/5

Google

All the team at Richard James have been so helpful and just absolutely fantastic. My particular agent has been amazing, she was kind, understanding and great with communication during a confusing time in my tenancy, always checking in as well as providing me with any additional information I requested. Have been with them over a year now and can happily say they work hard go the extra mile, would happily refer them to friends and family. Thanks again for all your hard work.

Kay · 16 September 2025

★★★★★ 5/5

Google

Recently sold my bungalow within 2 days of instructing this estate agent. Sold before it went on Rightmove. Also they recommended Superb Moves of Swindon and I could fault them. Both companies are true professionals.

Derek · 16 August 2025

★★★★★ 5/5

Google

Richard James Wroughton has been efficient in helping us identify a buyer for our house in East Wichel, of which my wife and I are both grateful. In particular, I would like to mention Mr James Sargeant who has been helpful throughout.

Tonny · 13 May 2025

★★★★★ 5/5

Google

Gee Mossom was absolutely amazing in closing our check out report between me and the landlord. She was very professional, listened to everything I had to say and stayed mutual between me and the landlord. She explained things very well and clear and gave me advice on what I can do. I could tell she takes great pride in her work as she was even on annual leave and still checked her emails and replied back to me when she didn’t have to. Definitely deserves acknowledgement or least a pay rise 😉 Thank you for everything you have done Gee.

Jordan · 16 July 2023

★★★★★ 5/5

Google

I cannot recommend Richard James Estate agents highly enough for letting a property. They have worked in finding tenants on two occasions now and their service is outstanding. The staff are not only friendly but knowledgeable, professional and will go above and beyond to help and assist with any problems or queries. Their communication is excellent and I always felt like a valued customer. Price wise their fee may have been a tiny bit higher and I mean marginal but you will not regret making the decision to let them work for you. I will not go anywhere else in the future (unfortunately learned my lesson the hard way using two other agents prior with very negative outcomes)!!!! They certainly are at the top of their game. A very special and HUGE THANK YOU to Jake Bunce and Millie Sharp who shone like bright sparkly stars on this occasion :)

Gabby · 16 July 2023

★★★★★ 5/5

Google

We have a buy to let flat in the Heritage Centre in Swindon and have used Richard James as our letting agents for the last 8 years. They are professional and efficient and we feel very comfortable leaving the management in their hands. The flat needed some attention during a void period recently and everything was sorted out in a timely manner. Jessica West is our Property Manager and her friendly team did a great job, especially Sue Lucente who met us at the flat and went over everything and got all the odd jobs fixed.

Martin · 16 July 2023

★★★★★ 5/5

Google

I just wanted to sing some praise for Chloe Disbury who has been acting on my behalf to handle my rental property. Chloe is a credit to Richard James in that emails, telephone calls and addressing my enquiries with total professionalism that she truly deserves the praise in representing Richard James. I have been with Richard James for a while now and Chloe has been the best contact I have dealt with during my time with them. Well done Chloe, keep up the good work.

Sandra · 16 July 2023

★★★★★ 5/5

Google

I highly recommended the Richards James Estate Agents to all the people as they are best in what they do as all the staff are really professionalism , polite ,friendly and goes extra miles to help the customer .we use Richards James Estate Agents for letting our property and they have done outstanding job especially Millie Sharp the Property Manager she is awesome and she is so polite ,hardworking and so professional and she always goes extra miles to help customer. I would like to thanks from bottom of my heart to Millie Sharp and all the staff of Richard James Estate Agents - North Swindon for your outstanding service and 100% recommended to all the customers to visit Richard James Estate Agents if your are looking for to buy property , to letting out your property and looking for house for rent as they are one of the best Estate Agent in Swindon .

Jiwan · 16 July 2023

★★★★★ 5/5

Google

Richard James is very competent and highly professional. I have been using Richard James to manage my rental property for just over a year and throughout they have been very efficient and responsive. RJ has again successfully managed to find me another tenant with ease. They whole process was dealt very smoothly. Special thank you to Zoe Buckingham and my property manager Adrain Sobczyk, who were excellent in communicating information and always kept me updated. Also thank you to Gee Mossom, she did an incredible job in check out report.

Prima · 16 July 2023

★★★★★ 5/5

Google

I have used Richard James as my letting agent to rent out my property for the past year, and they have always provided me with an excellent service and been very quick and efficient for contact between myself and the tenants who have lived in my property. Adrian Sobczyk has been the Property Manager for my property, and he has always been very good at communicating with me regarding any work to be done on my property, and any queries/issues him or the tenants have had regarding my property. I would highly recommend Richard James to anyone who is considering renting or letting out a property :)

Bexx · 16 July 2023

★★★★★ 5/5

Google

We have had a quite a lengthy and difficult move however, Jade has been brilliant throughout. She has been in regular contact, helped with all enquiries and questions promptly and put us at ease. Great customer service, thank you!!!

Chloe · 5 June 2025

★★★★★ 5/5

Google

We have recently sold our home via Richard James in Wroughton. The team, especially, Lara and James, have been incredible in not only marketing our home, but with viewings, negotiations, communication and going above and beyond to try and help us find an onward purchase. I would not hesitate to recommend the Wroughton branch for selling and purchasing.

Abbie · 14 February 2026