Every review we hold for the Worthing office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery happy with the service provided both Brad and Lucy from Michael Jones Worthing have been amazing from viewings, communication and support, we cannot wait to move into our new property ( still smiling now) thank you
Kevin · 15 October 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful feedback! We’re thrilled to hear that Brad and Lucy provided you with amazing service throughout the process. It’s great to know that their communication and support made a positive impact on your experience.
★★★★★ 5/5
GoogleRuby was very punctual and polite, her inspection was thorough and all Covid-19 protocols were followed without asking. Excellent service.
Martin · 7 June 2022
Agent replied · 7 June 2023
Thanks so much Martin!
★★★★★ 5/5
GoogleLoren was very friendly and helpful with the checkout process at the end of the tenancy.PositiveResponsiveness, Professionalism
Juliet · 28 August 2022
Agent replied · 7 June 2023
Thank you for the lovely feedback Juliet!
★★★★★ 5/5
GoogleEver since I contacted George Price about putting our house on the market, everything has gone so smoothly. Everyone I have spoken to and interacted with have been friendly and helpful. They made it so easy for us. Would 100% recommend them to anyone who is looking to sell, buy or let. They have always let me know of any properties that potentially fit our needs, with great information.PositiveResponsiveness, Quality, Professionalism, Value
Joe · 28 August 2021
Agent replied · 7 June 2023
Thank you Joe for this fantastic feedback, and thank you for choosing us to sell your property. We will pass your kind words onto George.
★★★★★ 1/5
GoogleOnly giving you a 1 start because I have no choice you'd get 0 if that was an option.
Rented a flat in town terrible service had to keep chasing for information. Felt like they just wanted my money there was no personal care there at all. Il avoid dealing with this company again an advise everyone els to as well.
Amy · 9 December 2022
Agent replied · 7 June 2023
Dear Amy, We're so sorry to see your low rating with us and your feedback, please do not hesitate to contact us to discuss this further, we are always looking to improve.
Thanks,
Michael Jones
★★★★★ 1/5
GooglePoor service from day one -- Cancelled viewing after standing outside property for 10 minutes -- Responses to our offers were not relayed to us, had to chase the response to 3 offers in total -- Fundamental docs had to be chased by us such as the sale memorandum, which delayed the purchase process by a month before it even started, Made excuse after excuse for the seller and seller’s solicitor failing to cooperate which resulted in a no-chain purchase taking around 7 months to complete, On completion date and key pickup, no ‘de-briefing’ from MJ, simply “Here’s your keys, bye”, I expected a little more during the key pickup stage for a first time buyer. Basically, I’ve received better customer service buying a £50 pair of trainers, I guess in Michael Jones’ eyes a property purchase for a first time buyer isn’t that much of a big deal.
Matt · 8 June 2017
Agent replied · 7 June 2023
We’re sorry to learn that you feel there’s more we could have done to make your experience a better one. Our customers mean everything to us and we understand what an exciting time purchasing your first home is.
We recognise your frustrations and agree that this was a particularly difficult and drawn out purchase, for various reasons, many of which were unfortunately out of our hands. We have looked into what caused your viewing to be cancelled and unfortunately it was unavoidable, meaning we had to cancel your appointment at late notice.
We submit every offer we receive to our vendors within 24 hours and sometimes we have to wait a while to hear back. We realise that this can be a nerve-wracking time, and we do everything we can to provide a response as quickly as possible. We pride ourselves on keeping our customers well informed, and were sorry not to meet your expectations on this.
Although this was a no-chain purchase, there were various, unexpected complexities as part of the leasehold transaction. We worked hard to move the sale along quickly for you so that we could present you with your keys as soon as possible. Your suggestion to de-brief first-time homebuyers is helpful, and we have fed this back to our teams.
If you would like to discuss anything further you can reach me directly on 01903 213281.
We wish you all the very best with your new home. Max, Worthing Branch Manager.
★★★★★ 1/5
GoogleThis agency more like scamming people ,they will take the deposit and not give back , I’ve paid the deposit and while they give property to someone else still not paying back,
Be careful with your signature ✍️ as they send extremely long later that you automatically won’t be able to read it all while they rushing to get it done
Danyal · 2 November 2024
★★★★★ 5/5
GoogleI found Michael Jones to be highly professional from the outset. They were friendly and welcoming but also efficient and were very happy to explain the process to me as a first time buyer. This was not my experience with other estate agents in the area and I felt they really excelled on this point. I would definitely use them again.
Chloe · 10 October 2022
Agent replied · 7 June 2023
Thank you for your 5 star feedback Chloe. We are so happy to hear we could give you a good experience as a first time buyer.
★★★★★ 5/5
GoogleLisa and Harry were extremely helpful throughout the process of moving made what can be a difficult time go very smoothlyPositiveProfessionalism
Darren · 28 August 2021
Agent replied · 7 June 2023
Thank you for the lovely review Darren.
★★★★★ 1/5
GoogleIts a shame you have to give at least one star. I have been trying to resolve an issue with the management department for over a year and this is still not resolved. Their communication and people skills are shocking, not at all professional. The stress they have caused me is inexcusable.
Jodie · 27 February 2025
★★★★★ 5/5
GoogleElise and the team were very helpful, friendly and efficient. I definitely recommend them!
Joanna · 11 August 2022
Agent replied · 7 June 2023
Great to hear, thank you Joanna
★★★★★ 5/5
GoogleJane Tomlinson at Michael Jones & Co has been amazing throughout our process. There’s been a lot of up and downs but she has constantly kept us updated and in the loop and communicated with all the right areas to keep it moving along. She’s definitely helped make the process better for us and we’ve really appreciated her work on our sale.
Beckie · 7 June 2022
Agent replied · 7 June 2023
We are so pleased to receive this glowing feedback of Jane, thank you for taking the time to write this Beckie.
★★★★★ 5/5
GoogleAbsolutely amazing team, especially Jake who handled everything we needed and went above and beyond for us.PositiveResponsiveness, Quality, Professionalism
Maisie · 28 August 2021
Agent replied · 7 June 2023
Thank you for the feedback Maisie, we will pass your comment on to Jake.
★★★★★ 5/5
GoogleHarry was great at keeping me up to date with properties coming onto the market.PositiveResponsiveness, Professionalism
Gemma · 28 August 2021
Agent replied · 7 June 2023
Thank you Gemma for this fantastic 5-star review. We will pass your thanks onto Harry in our lettings team.
★★★★★ 5/5
GoogleViewing was very well organised and informative, thank you.
Valerie · 7 June 2022
Agent replied · 7 June 2023
Thanks so much Valerie.
★★★★★ 5/5
GoogleGreat Service Isabella, thank you
Peter · 7 April 2026
★★★★★ 5/5
GoogleThe staff at Michael Jones have been very helpful during the whole process of putting my property on the market through to the sale. I mainly dealt with Matthew who was excellent, he was always happy to help and answer any questions I had with regards to properties I was interested in buying.
Thank you all.
Kerrie · 8 June 2016
★★★★★ 5/5
GoogleVery good experience in a swift re-letting of a flat.
Prospective tenants were found quickly and the whole process was highly efficient. We were kept informed every step of the way and arrange a speedy handover to the new tenants. A big thank you and well done to Harry Moreland for keeping close contact and expediting this to a satisfactory conclusion.PositiveProfessionalism
Tony · 28 August 2021
Agent replied · 7 June 2023
Thank you Tony, we will pass your feedback onto Harry and the rest of the Lettings team.
★★★★★ 5/5
GoogleThank you everyone.....
Kamal · 31 March 2026
★★★★★ 5/5
GoogleRob was both professional and friendly.
Gerald · 7 June 2022
Agent replied · 7 June 2023
Thank you Gerald.
★★★★★ 1/5
GoogleWe left our property on 5th January and were expecting a response to our deposit return on the 19th January. 3 emails later we have received not even an acknowledgement of our emails or an update on our deposit return. We have raised a …
James · 14 April 2023
Agent replied · 7 June 2023
Dear James, we are sorry to read that you were disappointed with your experience as a tenant with us. We take all our reviews seriously and have looked into what has happened in the situation that you outline below. … More
★★★★★ 5/5
GoogleWe have bought 2 homes and sold 2 homes through Michael Jones in the past 18 months and each experience has been excellent throughout, They have made the whole process smooth and kept us well informed . A special mention for George Price, he really went the extra mile at every stage in each transaction.PositiveResponsiveness, Quality, Professionalism, Value
Kim · 28 August 2021
Agent replied · 7 June 2023
Wow, what a busy 18 months! Thank you for choosing Michael Jones to sell and buy your properties through. We will pass on your kind feedback to George.
★★★★★ 5/5
GoogleMany thanks to Beky Potter for being very helpfull and responsive!
Michel · 7 June 2021
Agent replied · 7 June 2023
Thank you Michel for this fabulous 5-star review.
★★★★★ 5/5
GoogleI would like to thank Matthew and the rest of the team at Michael Jones for helping me sell my property. Matthew has been extremely helpful and in the final push was very pro-active in getting us to the point of exchange, despite the obstacles we encountered along the way.
Janette · 8 June 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
