Michael Jones & Company Worthing reviews

★★★★★ 5/5

Google

I’d like to specifically mention Carys Curbishley from Michael Jones‘s Worthing office in this feedback, as she has been helpful and professional during what has been a very stressful time for us. As our current landlord is selling the property we rent, also through Michael Jones, we are facing the difficult prospect of finding a new home in an extremely challenging rental market. Carys has been professional, friendly, and approachable. She has taken the time to listen to our situation and has shown genuine empathy and understanding about the pressure we are under. She has arranged a viewing for us this Friday and has been proactive and communicative throughout.

Natalie · 14 March 2026

★★★★★ 5/5

Google

In a recent purchase which I was keen to complete quickly the team at Michael Jones were fantastic. Mark was in contact and knows the market well. When he was away his colleague Jane was very efficient and helped out immediately. If I were a seller I would be happy to know my property was a priority and everyone would work together to get the sale through. Thanks again.

Helen · 14 February 2026

★★★★★ 5/5

Google

“My experience with Michael Jones Letting Agents has been exceptionally positive. The team demonstrated a high level of professionalism and efficiency throughout the entire process. Communication was clear, timely, and courteous, ensuring that every query was addressed promptly. Their attention to detail and commitment to providing a seamless service made the transition smooth and stress-free. I would confidently recommend Michael Jones Letting Agents to anyone seeking a reliable and trustworthy property management service.”

Nisha · 29 November 2025

★★★★★ 2/5

Google

Unfortunately this wasn’t a great experience overall. To get to the viewing I had to call three times before being given the address. During the viewing, Evie was present and friendly, but communication was confusing at times. She would ask a question, I would answer, and then repeat back something different from what I had said, which made things a little frustrating. I registered interest immediately and confirmed that I wanted the property unfurnished (apart from the built-in bunk beds).When I asked I was initially told the property would be managed by the agent. The move-in timeline itself was fairly quick (just under two weeks), but the referencing paperwork arrived later than expected. I had been told it would be sent 7, 8 days before the move, but it only arrived around 5 days before. During referencing I was also told I would need my birth certificate because my passport had expired. I travelled several hours to obtain it, but in the end the passport was used anyway. Communication with the main agent, Harry, was difficult until the week of move-in. I understand agents are busy, but leaving most communication until that final week made things quite stressful, particularly when trying to organise things like broadband which couldn’t be arranged until the contracts were signed. To be fair, once move-in week arrived Harry was much easier to reach. When the paperwork arrived two days before moving in, I also discovered the property was actually unmanaged, which was different to what I had originally been told. On arrival the property was also partially furnished, despite the agreement it would be unfurnished, and it took around two weeks for those items to be removed. One other point worth mentioning was the wording in the Michael & Jones tenancy contract. Some clauses were ambiguous or not aligned with typical expectations. For example, the contract required the property to be professionally cleaned with a receipt provided at the end of the tenancy. I raised several questions about the wording and, to Harry’s credit, he came back fairly quickly with clarification and amendments to the points I had flagged. However, when I moved into the property the landlord was cleaning it himself. While the property was not in disrepair, it clearly appeared to have been self-cleaned rather than professionally cleaned, which felt inconsistent with the expectations outlined in the contract. On a positive note, Darcy, who answered the phone whenever I called the office, was always pleasant and helpful in all interactions. Overall there were quite a few communication issues and last-minute surprises which made the process more stressful than it needed to be.

Jason · 14 March 2026

★★★★★ 5/5

Google

I had a really positive experience with Bella from Michael Jones & Company, who was incredibly helpful throughout. Bella was friendly, professional, and kept me updated at every stage. Even though it took a little time, she made sure everything was handled properly and followed up to ensure it was all resolved. Her communication and dedication really stood out, and I truly appreciated her support. I wouldn’t hesitate to recommend their services. Thank you again, Bella!

Maria · 31 March 2026

★★★★★ 5/5

Google

My experience was nothing but positive and the Worthing branch has a really great team there. They generated a lot of interest in my property that resulted in several bids and a very successful sale. A big thanks to Richard, Jasmine, Jane, Rob and Dominic.

JOHN · 14 February 2026

★★★★★ 5/5

Google

I had a very positive experience with this agency. The communication was always clear, prompt, and professional, which made the whole process smooth and stress-free. A special thank you to Darcy Hutchby, who was incredibly helpful, responsive, and supportive throughout the entire process. She answered all my questions and made everything much easier. I would definitely recommend their services to anyone looking for a reliable and professional agency. Galina Vokelova

Sunshine · 31 March 2026

★★★★★ 1/5

Google

I have been a tenant with Michael Jones & Co since 2021 without issue. Unfortunately, my recent experience has been deeply concerning. An energy account with OVO was opened without my knowledge using the agency’s own contact details. I was never informed of the supplier change. The account was set up as a monthly payment arrangement, and OVO have confirmed that payment alerts were being issued to the registered contact details throughout the period. Despite this, I received no communication from Michael Jones regarding missed payments or mounting arrears. The agency later acknowledged in writing that the account had been opened in error and stated it would be deleted. No confirmation of resolution followed. Instead, the matter was allowed to escalate to debt collection, with threats of credit reporting. Formal complaints submitted in January 2026 have not been acknowledged. Subsequent correspondence has been ignored. Extremely poor display of professional standards, transparency, and basic duty of care. Based on this experience, I cannot recommend their handling of tenant matters where accountability and communication are required.

Ayo · 14 February 2026

★★★★★ 5/5

Google

Michael Jones was very helpful throughout, and extra thanks for coming to my aid (thanks Jasmine) when, upon moving in, I discovered the water had been turned off, and no one could find the stopcock.

Tony · 14 January 2026

★★★★★ 5/5

Google

The staffs are really helpful especially Daisy Parkin who helped me to sort out my parking issues. Really appreciate her help. Whenever we ask for any assistance they are always there. thanks to the team.

Mahbubur · 15 December 2025

★★★★★ 3/5

Google

As a landlord, I found their service disappointing compared to other agents I have used. They are slow to respond, rarely give updates on viewings, expect you to take the first offer you get without even meeting the new tenant or properly vetting them, and needed chasing for several weeks to get basic things done, such as getting a copy of certificates. They even turned up with out the right set of keys for viewings, meaning I ended up showing round the prospective tenants myself. When they finally let the property it took me another 3 weeks to get the deposit off them, due to an accounting error, which in turn took 3x emails and 4x telephone calls to sort out! On my experience, I would not use them again.

Rob · 29 November 2025

★★★★★ 5/5

Google

Excellent service from start to finish. The whole process was smooth and stress free, and the team were very helpful throughout. Richard was particularly knowledgeable and took the time to explain everything clearly, which made a big difference. I’d definitely recommend them to anyone looking for a reliable and professional agent.

Leon · 14 March 2026

★★★★★ 5/5

Google

The whole team at Michael Jones did a very good job of marketing my Sister's flat, and negotiating an excellent price once a suitable buyer came forward. I was kept both in the loop and informed of progress at regular intervals. They really do know their business, and I am glad that I chose them to both carry out the valuation and to then market the flat.

Ryan · 29 November 2025

★★★★★ 5/5

Google

I’ve used Michael Jones Lettings for several years to manage and rent out my flats, and I’ve always been very pleased with the service they provided. Throughout that time, they were professional, reliable, and easy to deal with, which made the whole process of being a landlord much less stressful. They consistently found good tenants and handled everything efficiently, from viewings to ongoing management. Communication was always clear and timely, and any issues that arose were dealt with quickly and effectively. Now that I’ve sold my flats, I just wanted to say thank you for the excellent service over the years. It’s reassuring to know your properties are in safe hands, and all of this was delivered at a very reasonable cost. I wouldn’t hesitate to recommend Michael Jones Lettings to other landlords.

Keith · 13 April 2026

★★★★★ 5/5

Google

Hi I have recently started renting with Michael Jones and was shown the property by Darcy and Evie who were very nice and seemed happy to answer any questions about the property. After viewing the property our referencing was handled by Theresa Patterson and she was friendly to talk to and effiencient at processing the application. I did find it hard to get hold of her at times which did give us concern however the process ultimately went smoothly. We got our tenancy on the 31st of March and we had a few teething issues however the main issue was resolved by Bella who was very kind and understanding. We are generally happy with the service we have received and would recommend renting from this estate agent.

Finn · 13 April 2026

★★★★★ 5/5

Google

Having fairly recently retired as an Estate Agent after 30yrs (even as a competitor of one of the company's other branches) I knew exactly what I expected from an Estate Agent!! Joe Hammond at Michael Jones Lancing Office certainly didn't disappoint. In fact, Joe exceeded my expectations with superb feedback and communication. They achieved in excess of the three valuations I obtained, and the sale went through without any hiccups which I know is rare. If I were still in business, I would be poaching Joe as he is a real asset to the company with a very good professional manner and most importantly, when he says he will do something, he follows through. Thanks Joe and all at Michael Jones.

GW · 10 October 2022

★★★★★ 5/5

Google

I’ve had an excellent experience with Michael Johns Lettings. The team is professional, responsive, and genuinely committed to helping tenants and landlords alike. Communication has always been clear and timely, and any issues that came up were handled quickly and efficiently. They made the whole process smooth and stress-free. Highly recommend to anyone looking for a reliable and trustworthy letting agency!

Muzuva · 8 December 2025

★★★★★ 5/5

Google

We would like to thank James for the outstanding job he did for us in getting things moving as quickly as possible and providing regular updates to my husband. We have had some very stressful experiences prior to this one but knowing that James was working on our behalf was very reassuring. Thanks James for all your efforts

Angela · 14 April 2024

★★★★★ 5/5

Google

I recently sold my house through Michael Jones & Company on Chapel Road in Worthing, and I couldn’t be happier with the service I received. From start to finish the entire process was handled professionally, efficiently, and with great communication throughout. I dealt with several members of the team during the sale, and everyone was consistently helpful, knowledgeable, and responsive. A special mention goes to Emily, who was particularly supportive and attentive. She kept me well informed at every stage and was always quick to answer any questions, which made the whole experience far less stressful. Selling a property can often be a complicated process, but the team at Michael Jones & Company made everything run smoothly. Their professionalism and commitment to good customer service really stood out. I would highly recommend them to anyone looking to buy or sell a property in the area.

Owen · 14 March 2026

★★★★★ 1/5

Google

Rented from this estate agent for 2 years. The worst experience ever. - had to report things that were broken when moved in multiple times and they still weren’t fixed - was left with an unsecured front door for nearly a week. - had a rodent problem caused by other tenants and they said they’d help ..and guess what no they didn’t!!! ( shocker!) - had the most disgusting carpets when moved in ( even noted on 1st inspection) yet they tried to charge me when I left, - water leak ( unfixed for 2 years) - no continuous hot water ( tried to arrange someone to come round they didn’t answer by that point I was done) And last but not least I was verbally assaulted by a member of staff for being picked up outside my front door ( approx 10 feet ) ‘because it was his parking space’ ( we were there for 2 minutes whilst loading my work equipment i.e hoover etc) He then said ‘he’d look into my tenancy’ in a threatening way and then I received a complaint email to the company I own ( he found my name via my tenancy agreement, and stalked my Facebook page to find the company I work for to put in a complaint about myself and the driver ( who wasn’t me) I tried to end my tenancy early due to not feeling safe multiple times but told I had to pay nearly £800 and other costs if I wanted to leave. The list truly goes on and on, they even made me move at 6pm at night in January because they wouldn’t allow me to park the moving van in the space for 2 hours. They are a horrific agency, managed incredibly poorly and made me feel so unsafe in my home as a 22 year old woman. I have probably 100 emails and lots ‘proof’ to back this all up. But I just wanted to get this out to other people, they are good at hiding bad reviews, most estate agents will agree that they are shocking and I can’t name someone who’s had a positive experience with them as a company. Even multiple businesses had to close down in Worthing due to them not doing essential works. So glad to be free!

Z · 29 April 2025

★★★★★ 5/5

Google

Darcy was very engaging and I enjoyed my viewings with her.

Anthonia · 1 December 2025

★★★★★ 1/5

Google

Took a Freind for a arranged viewing of a rental property , arrived early waited past arranged time phoned office several times , called another office who said they spoke to agent and he was running late , waited an hour phoned again and was told the agent left the property and was somewhere else now !!! Complete lie , nice to let people sit outside for that long with no intent on letting them know , poor show indeed….

Mas · 14 April 2025

★★★★★ 5/5

Google

Being first time buyers, we were full of questions. Michael Jones couldn’t have been more helpful and everyone we dealt with along the way were great, prompt and professional. A special shout out to Jane who worked with us for the longest part of the process; she was amazingly helpful, patient, friendly and a brilliant person to have helping you through this. We are settling in now and just want to say thank you! We would recommend.

Sarah · 11 August 2022

★★★★★ 5/5

Google

Catherine McCabe dealt with my property check out in a very professional and helpful manner. Catherine was knowledgeable in answering all my questions and always emailed back the same day.

Jean · 14 April 2025