Every review we hold for the Worthing office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBeky has been amazing at keeping me updated and responding very quickly to my emails.
Nothing is too much to ask and she if always so reliable at getting back to me.
I would 100% recommend Beky to other people as she is very reassuring and professional.
Thank you Beky, you have made moving into my rental property a breeze!PositiveResponsiveness, Professionalism
Laura · 28 August 2021
Agent replied · 7 June 2023
Thank you Laura, we will pass your great feedback onto Beky and the Lettings team, thank you for taking the time to write this kind review.
★★★★★ 1/5
GoogleI rented my first flat from michael jones. Within months mould started appearing in the flat which I would wipe away as I thought it was due to bad insulation and it was winter time. The mould always came back and it got so bad i had to go back on inhalers for asthma. I reported the mould multiple times to which I just got told to use a dehumidifier and heat the flat. It was causing food in the cupboards to go mouldy and my clothes smelt of damp. I lived in the flat for 3 years and nothing got done about the mould. All the landlord cared about was getting rent and when I refused to sign a new tenancy agreement which included an increase of rent, I was forced to move out, even though I said I would sign it if the mould was sorted. I will never rent or buy from this estate agents ever again as we received no support from them whatsoever. Then to end it all off the landlord wanted to take off 75% of my deposit which I then had to take to a third party to look into. I really hope no one else has moved into that flat as the mould just gets painted over to look nice and new for a new Tennant.
Layla · 14 April 2024
Agent replied · 7 June 2023
Dear Layla, we are sorry to hear that you did not have a positive experience with us. We have had a look at our files and can see that any deposit deducted was legally and fairly in line with the condition of the property when vacated. As an agreement could not be reached, the matter was then referred to the TDS for independent adjudication and their decision is final and binding.
If you would like to discuss your experience further, please reach out to us directly. We hope to have the opportunity to make it right.
★★★★★ 1/5
GoogleI have been renting a property with this estate agency since September 2023 and have had the worst experience. From the day we moved in we identified several severe maintenance issues with our property which we informed Bessie (our property manager) of immediately. Initially it took us weeks to hear back as I emailed several times and called the office and was told i would be contacted back and never was. This has been on going for almost 7 months now of our 11 month contract. The quality of service is very poor and essentially unacceptable. I had filed a formal complaint which was not escalated and asked to speak to a manager several times and no one has contacted me. No exaggeration this has been the worst customer service experience I have faced.
Lina · 14 April 2024
Agent replied · 23 October 2024
Thank you for your review. We are so sorry to read about your experience. We sincerely apologize for any inconvenience you experienced. We take your feedback seriously and are committed to improving our service. I understand our property management team is working hard to resolve these issues with the landlord.
★★★★★ 5/5
GoogleVery pleased with the service. The staff I dealt with were helpful and encouraging. And found a flat for me that I really like in a great area at a reasonable rent. Couldn't have wished for a better outcome.
Michael · 14 October 2025
Agent replied · 14 April 2026
Thank you for your review Michael, we are so pleased to hear the lettings team were able to find you a suitable home!
★★★★★ 1/5
GoogleI have been renting a property with this estate agency since September 2023 and have had the worst experience. From the day we moved in we identified several severe maintenance issues with our property which we informed Bessie (our property manager) of immediately. Initially it took us weeks to hear back as I emailed several times and called the office and was told i would be contacted back and never was. This has been on going for almost 7 months now of our 11 month contract. The quality of service is very poor and essentially unacceptable. I had filed a formal complaint which was not escalated and asked to speak to a manager several times and no one has contacted me. No exaggeration this has been the worst customer service experience I have faced.
Khiana · 30 March 2024
Agent replied · 27 August 2024
Thank you for your review. We are so sorry to read about your experience. We sincerely apologize for any inconvenience you experienced. We take your feedback seriously and are committed to improving our service. I understand our property management team is working hard to resolve these issues with the landlord.
★★★★★ 5/5
GoogleGary and his team at the Lancing Branch have been brilliant throughout the whole process, to me it all seemed daunting but they kept me informed and guided me through. We had to sell our home due to needing a bungalow - throughout the …
Kathy · 14 April 2023
Agent replied · 7 June 2023
So pleased to hear our Lancing team could help you so brilliantly through your house sale Kathy.
★★★★★ 5/5
GoogleI've nothing but praise for this company. The viewing went smoothly and the agent was pleasant, friendly and informative. The company is continuing to give me support as well as practical help as we near what will hopefully be the end of the transaction and I greatly appreciate this as buying/selling is stressful. Whatever the outcome I'd like to thank the staff for their help and support.
Moth · 30 October 2025
★★★★★ 5/5
GoogleOliver was friendly, informative and professional. Once the house was sold, James took over, he was also very friendly and professional and even though things weren't always going to plan, through no fault of Michael Jones, he stayed positive and informative throughout the process. Thank you very much.
Carolyn · 9 December 2022
Agent replied · 7 June 2023
Thank you for your review Carolyn. Great to hear.
★★★★★ 5/5
GoogleAbsolutely fantastic experience, as a first time buyer I had no clue what I was doing but James and the team made the journey from start to finish as pain free as they could. I would definitely use Michael Jones again and I can’t rate them highly enough
Jasmine · 9 November 2022
Agent replied · 7 June 2023
Great to hear we could help you with your first purchase Jasmine. Best of luck in your new home.
★★★★★ 5/5
GoogleGlenn, James and the rest of the team were fabulous, we feel that we have been well advised on house price and how to sell, the sale went through quickly and with minimal fuss, James kept us informed all the way through the process, would highly recommend.
Paul · 10 September 2022
Agent replied · 7 June 2023
Fantastic to hear this Paul. Thank you for your kind review.
★★★★★ 5/5
GoogleThe team at Michael Jones have made everything easy and stress free when selling our property. We recommend using Michael Jones to our friends and family and would use them for selling again.
Christopher · 14 October 2025
Agent replied · 14 April 2026
Thank you so much for your very kind review, Christopher! Your recommendation means a lot to us and we are so pleased to hear our team made the experience stress free.
★★★★★ 5/5
GoogleRecently completed on a new tenancy for tenant finder only. Really pleased with the service. In particular Lisa Holden who deals with the tenancy progression. Always friendly, professional and very helpful when you want just a bit more information. Well done Lisa, great service.
Janice · 10 October 2022
Agent replied · 7 June 2023
Thank you for your review Janice!
★★★★★ 5/5
GoogleMichael Jones are a great company who really helped us find a fantastic place to rent. Lisa and Harry were especially very helpful at taking our phone calls and responding really quickly to questions we had. We are really pleased with our new place and would recommend Michael Jones to anyone.PositiveProfessionalism
Elena · 28 August 2021
Agent replied · 7 June 2023
Thank you for the feedback Elena, we will pass your comment on to Lisa and Harry.
★★★★★ 5/5
GoogleThank you Jon Justice and Michael Jones for all your help patience and support in finding a tenant for our commercial unit. From the very beginning Jon, you and the team made yourself available, went above and beyond and provided your expert advice during the process. Thank you again for everything, your personable and professional approach is very much appreciated.
RenMisha · 8 June 2018
Agent replied · 7 June 2023
Thank you for leaving us this 5-star review.
★★★★★ 5/5
GoogleOur experience with Michael Jones has been really good so far! Special thanks to Ella Earthey who is very helpful and professional!
Eduarda · 14 April 2024
Agent replied · 29 October 2023
Great to hear this, thank you so much for your review Eduarda. We will pass this on to Ella and the team.
★★★★★ 5/5
GoogleWow where do I start?! From start to finish Lisa was amazing! Smooth transaction, no stress no worries, any questions i had where answered immediately, any concerns i had were dealt with there and then too! Couldn't fault the services which Lisa provided! Thank you so much!PositiveResponsiveness, Quality, Professionalism
Samantha · 28 August 2021
Agent replied · 23 June 2023
Thank you for the review Samantha, we will be sure to pass this on to Lisa
★★★★★ 5/5
GoogleThank you to Cathering McCabe for her help at check out process for the flat we rent out.
Quotes organised for cleaning and then implemented quickly. We also appreciated Michael Jones organising fast decorating so that it was ready to rent out again
Caroline · 7 June 2022
Agent replied · 7 June 2023
Thanks so much Caroline!
★★★★★ 5/5
GoogleFrom viewing the property to moving in Michael Jones have been amazing. Nothing was too much trouble and everything was dealt with swiftly and efficiently. Beky, Lisa and Jake were approachable and friendly and made our move very easy. Would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Belinda · 28 August 2021
Agent replied · 7 June 2023
Thank you Belinda for this fantastic 5-star review, we appreciate you taking the time to write this review. We will pass your thanks onto Beky, Lisa and Jake.
★★★★★ 5/5
GoogleWow where do I start?! From start to finish Lisa was amazing! Smooth transaction, no stress no worries, any questions i had where answered immediately, any concerns i had were dealt with there and then too! Couldn't fault the services which Lisa provided! Thank you so much!
Samantha · 7 June 2021
Agent replied · 7 June 2023
Thank you for the review Samantha, we will be sure to pass this on to Lisa
★★★★★ 5/5
GoogleExcellent service from start to finish
Erika · 14 March 2026
Agent replied · 14 April 2026
Thank you for your kind words.
★★★★★ 5/5
GoogleThe staff at Michael Jones are friendly and great at their jobs. Always clear communication
Daniel · 23 December 2025
Agent replied · 14 April 2026
Thank you for your kind words! We’re pleased our team provided friendly service and clear communication.
★★★★★ 5/5
GoogleDarcy at Michael Jones was very helpful with helping me find a suitable place. I am really happy and grateful for the support provided by her. I recommend Michael Jones for your next property hunt!
Athira · 31 March 2026
★★★★★ 5/5
GoogleThe team at Michael Jones are extremely helpful and responsive with queries. Harry and George were brilliant in dealing with marketing my property and finding tenants, both very helpful and friendly to deal with. I will certainly be using them again in the future.
Chris · 7 June 2021
Agent replied · 7 June 2023
Thank you Chris for leaving us this amazing review, should you find yourself looking to move in the future we would be delighted to assist you.
★★★★★ 1/5
GoogleThis company works for the landlords. Avoid if you are a renter. You will be treated based on whether you keep your mouth shut and don't request that issues in your flat/house are fixed. Once you leave, they will also try to take your deposit. TDS (who are supposed to be neutral) will assist them in taking your money, without good reason. I made a complaint to TDS and they then admitted they they shouldn't have awarded my deposit to the landlord and have now given me half back. Both are money grabbing and do not care about renters. All their landlords say no children as well by the way, which means if you are a parent, dont waste your time or energy. MJ, before you say Im not on your system, my second name on here is changed for personal reasons. Michael jones cause people so much unnecessary stress so that they can make money. The people that work for them will likely justify it by saying "im just doing my job" - well, thats the problem and shame on you for contributing.
Rachel · 9 November 2022
Agent replied · 7 June 2023
Dear Rachel. Thank you for taking the time to leave a review, feedback is always appreciated whether positive or negative as this helps us to improve our customer service.
It’s very disappointing to hear that you have not been happy with the service you have received from us during your tenancy.
Please be assured that although we are instructed to manage properties for landlords, we are also here to help and assist tenants to make sure they have a smooth tenancy.
However, when it comes to the end of the tenancy, if a landlord wishes to make a deduction from a deposit because they feel the property has not been left satisfactory, they are quite within their rights to do so.
Should a landlord and tenant fail to reach an amicable agreement, the tenant has the right to raise a dispute with the Tenancy Deposit Scheme.
From your comments, we can see that unfortunately an agreement could not be reached so a dispute was raised. The TDS are completely independent and will make their decision based on the evidence that they receive from both parties.
We are sorry to hear that you were not happy with the TDS’s decision but are pleased to hear you raised this with them directly and reached a satisfactory outcome with them, as usually their decisions are final and binding to both parties.
If you wish to discuss anything further, please contact us on inventoriesandcheckoutsteam@michaeljones.co.uk and one of the team will be happy to assist.
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