Trusted Agent profile · Worthing, West Sussex

Leaders Worthing reviews

4.6

★★★★★ Excellent

561 reviews across 1 platform

53 Chapel Road, Worthing, West Sussex, BN11 1EG

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Leaders's office in Worthing, West Sussex, at 53 Chapel Road, is rated 4.6 out of 5 across 561 reviews on 1 platform, including 561 Google reviews rated 4.6.

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4.6 / 5

561

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Worthing office, from every platform, shown as written. First names only.

5/5

Google

Overall a great team! Everyone is always willing to help and go above and beyond to solve any issues. I have had a change of tenancy, and the Leaders team did everything to make this transition as smooth as possible. Lucy in particular helped to tie up the last few loose ends with prompt helpful actions. It has been much appreciated!

Harshul · 25 April 2023

Agent replied · 24 June 2023

Dear Harshul & Shanir Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Shannon was really helpful and made our experience with leaders positive. I'd definitely recommend them to friends and family due to the great support Shannon was able to provide.

William · 14 March 2021

Agent replied

Dear William Page, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Worthing. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Thank you so much Leaders for helping us in searching our new house…Special thanks to Lucy and Jade really appreciated..!!

Aishwarya · 13 August 2022

Agent replied

Dear Aishwarya, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Great smooth moving experience. Very happy with the service and Jade Challenger was excellent. Thank you!

Leon · 10 January 2023

Agent replied

Dear Leon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have a great experience and thank you for the quality service provided by Leaders.Actually I found very difficult to found a flat but through Leaders my dream came true.I would like to thank you all especially the staff Lucy.I am so much impressed by her way of communication and it makes everything easier.Once again thank you and keep up with the work!!!!!

Arathy · 9 February 2023

Agent replied

Dear Arathy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have been with Leaders for over 25 years, which speaks for itself. I have always found the staff at Leaders Worthing, Sx., to be friendly and helpful and always quick to resolve problems. I would especially mention Molly Strydhorst and Lucy Sullivan who have always responded quickly and well to any problems that have arisen in letting my properties. John Bachtiger

Carole · 11 March 2023

Agent replied · 24 June 2023

Dear Carole Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

I would rate my experience with Leaders as one of the most stressful times of my retired life and certainly something I do not want to repeat. I viewed a flat on Monday 20th January 2020 and agreed to rent it as from Thursday 20th February and to pick up the keys at 1.00pm on that day. I paid my holding deposit and provided all the information they needed in a timely manner. I did not receive the contract to sign so I chased this up on Friday 14th Feb. On Saturday 15th I received a reply saying it was quite normal for contracts not to be issued at this time but if I was concerned I could pay the rent (In this case 1 years amounting to over £10000)to Leaders and the deposit to the landlord and sign the contracts after- unbelievable and very naive of someone to suggest that. The contract was eventually sent to me late in the day on the of Mon 17th Feb which I duly signed- however this had to be replaced by a new contract on the morning of Tuesday 18th Feb because someone in Leaders office had put the wrong address for the Landlord. I received confirmation that the contract had been signed by the Landlord on Wednesday 19th Feb . I paid the rent through debit card to Leaders and bank transferred the deposit to the Landlords account. I eventually received an email at 11.48am on the 20th saying that the deposit had been received by the Landlord and it was ok for me to pick up the keys at 1.00pm-!!! This did not leave enough time for me to make all the necessary arrangements to move in an organised manner

Bob · 22 March 2020

Agent replied

Hi Bob, we are really sorry to hear of the negative experience that you have had with us. We consistently strive for exceptional service, so it is disappointing to hear you did not receive this from us on this occasion. We are concerned by your comments and if you are happy to do so please email us at customerrelations@lrg.co.uk or call us on 01344 753104 . Thank you. Customer Service Team

1/5

Google

Where to start …. the property has so many issues, the staff have not been very helpful or very respondent. Having to wait long periods of time for answers to pressing questions, paid £450 for the property to go back on the market to find a new tenant and even that took them 24 hours. Not even getting emails confirming my queries have been received and are being looking into - just being left in wait, constantly checking to see if they've had time to reply to me. Constantly feeling anxious and on edge about the tenancy and the issues which seem to take a long time to be address. By far one of the worst experiences I've had. Lois

L · 22 March 2020

Agent replied · 30 December 2023

Hi Lois, thank you for your kind words and this wonderful review about your recent experience with Beky and our team in Worthing. We're delighted to hear that Beky has been so accommodating and able to offer so much assistance in your search for a property. We will pass your thanks onto Beky and wish you all the best in your new home! Kind Regards, Leaders

1/5

Google

when we went viewing, we told them we'd love to take this room right away after the viewing but they told us they need to talk to landlord because landlord's friend also wanted this room. we waited their call or update for 4-6 days and in the meanwhile they didn't give me any update. all we could do was just wait even though we really needed to find new place as soon as possible. we needed to wait til finishing landlord's friend viewing and if they don't want, we could take the room even though we're the first that told them we'd like to have the room. thank you for helping us anyway :)

Poteko · 15 March 2020

Agent replied

Hi Miki, We are saddened to see that our team in Worthing have received a low star rating following your experience with them, if you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please either reach out to us via email at customerrelations@lrg.co.uk or contact us on 01344 753104 as we'd be more than happy to discuss this with you. Esther Leaders

1/5

Google

Where to start …. the property has so many issues, the staff have not been very helpful or very respondent. Having to wait long periods of time for answers to pressing questions, paid £450 for the property to go back on the market to find a new tenant and even that took them 24 hours. Not even getting emails confirming my queries have been received and are being looking into - just being left in wait, constantly checking to see if they've had time to reply to me. Constantly feeling anxious and on edge about the tenancy and the issues which seem to take a long time to be address. By far one of the worst experiences I've had. Lois

LoisAnne1998 · 9 February 2020

Agent replied

Hi Lois, thank you for your kind words and this wonderful review about your recent experience with Beky and our team in Worthing. We're delighted to hear that Beky has been so accommodating and able to offer so much assistance in your search for a property. We will pass your thanks onto Beky and wish you all the best in your new home! Kind Regards, Leaders

1/5

Google

Viewing the flat, renting the flat, paying the fees and deposit and moving in were a breeze. However, the time between notifying them about a preexisting issue and the issue getting fixed is LONG. I moved in in September. I have a faulty shower attachment on the bath and had gaps around my windows. The windows didn't get fixed until well into the winter period, around mid January. Leaders didn't even contact anybody to arrange getting them fixed until 2 and a half months after I told them about the issue. For the shower attachment problem, hot/could would come through the bath taps fine but wouldn't mix in the shower attachment. They called AN ELECTRICIAN for what seems to be a plumbing issue. Of course the electrician wasn't able to fix it and quoted £450 for an electric shower to be installed to which the Landlord said no. Worryingly incompetent. They couldn't be faster to take your money but couldn't be slower to fix any preexisting issues with the flat.

CHasvic · 9 February 2020

Agent replied

Hi there, thank you for taking the time to leave us feedback about your experience with us. It's great to hear that you received such a high level of service from our letting team throughout your property search and application however we regret to hear that you have not received the same excellent service from our Property Management team throughout your tenancy. Within our business we pride ourselves on providing our tenants with the highest level of assistance throughout their experience particularly if any maintenance issues arise so it’s discouraging that you haven't received this from us. We’re concerned by your feedback about your experience with us and would like to look into this further, unfortunately as you have not given us your full name we are unable to identify you on our system. I know that Neil Simmons the Lettings Manager from the Worthing branch is eager to discuss your review with you to gain a better understanding of the situation and to see if he can help turn your experience with us into a more positive one; If you are happy to do so then when you have the opportunity please reach out to Neil on 01903 210 000. Kind Regards, Leaders

5/5

Google

Outstanding service year after year!. Many thanks Liam Percival for your professionalism, care and attention over the last 4yrs!!. Well Done!!

Neil · 15 May 2022

Agent replied

Wow what a lovely review, thanks so much Neil, Liam will be so happy to here you left this for him, we really enjoy working with both of you. Many thanks Neil.

5/5

Google

My experience with leaders was fantastic. Susie Wright was extremely helpful and was always on hand to answer any questions. Very professional and friendly. Thank you so much

Erica · 19 February 2021

Agent replied

Hi Erica. We're so happy we were able to assist you. It was lovely to hear of the helpful and professional service provided by Susie. Thank you Customer Relations Team

5/5

Google

After a super bad experience with our previous letting agency we were delighted to have found Leaders, they went above and beyond to make the whole process of renting during a pandemic easy and efficient. I don't think I have enough words to thank them especially that we where dealing with a sensible situation to which they showed empathy and even slightly bend the rules in order for us to move. Many thanks , you guys are amazing!

Cristina · 12 August 2020

Agent replied

Hi Cristina, Thank you for the great review of our Leaders Estate Agents Worthing team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Worthing

5/5

Google

Fantastic experience with Leaders Estate, especially with Lucy. The process was very smooth and easy. All documents uploaded online and queries solved via email/phone. Thank you Leader Team :)

Kamila · 11 October 2020

Agent replied

Hello Kamila Krol Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

5/5

Google

From Elaine Down. I have let my property with Leaders Worthing for the past 13 years. I live in Spain and it can be difficult when your property is not in the country you live in. Karen has been exceptional with arranging all the documents, renewals etc and any work that is necessary. I would recommend Leaders to anyone who wants to rent their property.

Kevin · 9 February 2019

5/5

Google

Tom and the team were very helpful throughout my hunt for a new home, and They are still very helpful with queries I have,

Matt · 7 October 2021

Agent replied

Matt Noakes, thank you so much, we are glad we could help! We hope you enjoy your new property! Neil, Hollie and the Worthing team.

1/5

Google

When they were managing the renting of a house I purchased neighbours say they were useless. Strong winds blew the gate off and was reported by both sides yet they never came to repair. Now looking at the electrics it looks like they may have left them, with tenants in, in a dangerous state. A plug under the sink, hanging. How did any electrician sign that off? It blew the other day from burning & water and it wasn't even in use. The "forms" given have an electrician signature on them. What electrician would sign that off in its danagerous state? Would never trust them managing the renting of any properties.

Steven · 25 June 2019

Agent replied

Hi Steven, we are disappointed to see your low star rating about the team at Leaders in Worthing surrounding the management of the property prior to your purchase. I have had the opportunity to discuss your review with Neil Simmons the Lettings Manager at Worthing. I understand this review has been predominantly based on feedback you have received from your neighbours but also because of the apparent condition of the electrics. Prior to your purchase of the property we were instructed by the landlord on a fully managed service to manage the property. I feel it important to highlight that as managing agent we were contracted by the Landlord to act under their instruction and in this instance whilst it was fully managed the arrangement we had with the Landlord was that we took the calls from the tenant and then he would assume responsibility for the issues and arrange the repairs himself using his own contractors, therefore our involvement was limited to just call taking and rent collection in this instance. I feel it important to note that your own actual experience with Leaders as a customer was through the purchase of the property from our Worthing office which we can assume went smoothly as no negative points have been raised surrounding the service you received with this particular transaction, therefore we are saddened that the team in Worthing have received a negative 1 star review from you. We do appreciate you taking the time to bring this matter to our attention, we have taken on board all of the comments you have made and can assure you that all feedback is taken most seriously. If you would like to discuss this further then please contact us at customerservice@leaders.co.uk. Kind Regards, Leaders

1/5

Google

Where to start …. the property has so many issues, the staff have not been very helpful or very respondent. Having to wait long periods of time for answers to pressing questions, paid £450 for the property to go back on the market to find a new tenant and even that took them 24 hours. Not even getting emails confirming my queries have been received and are being looking into - just being left in wait, constantly checking to see if they've had time to reply to me. Constantly feeling anxious and on edge about the tenancy and the issues which seem to take a long time to be address. By far one of the worst experiences I've had. Lois

Lois · 25 June 2019

Agent replied · 24 June 2023

Hi Lois, thank you for your kind words and this wonderful review about your recent experience with Beky and our team in Worthing. We're delighted to hear that Beky has been so accommodating and able to offer so much assistance in your search for a property. We will pass your thanks onto Beky and wish you all the best in your new home! Kind Regards, Leaders

5/5

Google

jade was really helpful with the whole process! she kept me up to date with any outstanding info I needed to complete and was also really upbeat and positive through the process!

Ruby · 2 November 2024

Agent replied · 9 November 2024

Dear Ruby Dent Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Dealing with Leaders during my move has been wonderful. Everything has been prompt and easy-going, while also making me feel like I'm in good hands. Lucy from the Worthing, Chapel Road, branch has been a massive help, from the day of the viewing all the way to move in day over 6 weeks later, with prompt and friendly correspondence between the two.

Marlie · 9 February 2020

5/5

Google

Chelsea and the team at leaders were excellent in assisting with my most recent move, very friendly and professional service.

Robbie · 11 March 2022

Agent replied

Dear Robbie Scott, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Great work from the Leaders rental team in Worthing. Jade managed the renting of our flat, charging competitive rates with excellent support throughout the process. Many thanks for a job well done.

Stuart · 16 October 2024

Agent replied · 23 October 2024

As Jade's Regional Director, I would like to thank you for your kind words.

5/5

Google

Great experience renting through Leaders, Lucy was incredibly helpful when I had questions and move went great!

Rebecca · 14 July 2022

Agent replied

Dear Rebecca We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

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