Trusted Agent profile · Worthing, West Sussex
★★★★★
561 reviews across 1 platform
53 Chapel Road, Worthing, West Sussex, BN11 1EG
Part of Leaders, see every office.
Leaders's office in Worthing, West Sussex, at 53 Chapel Road, is rated 4.6 out of 5 across 561 reviews on 1 platform, including 561 Google reviews rated 4.6.
Every review we hold for the Worthing office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service and clarity among advice especially Lucy
Dear Dhruv Patel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt was a smooth and efficient process with Leaders - from the initial viewing to signing the tenancy agreement! The lettings negotiator, Lucy Sullivan, was really friendly and helpful - she made sure every detail and question was covered. Everyone knows how challenging it can be to move home but this was a good experience! Highly recommended.
Dear Jasper Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleThe only problem I had was not having photo I.d , so had to get bankers report, to prove who I was, which I never had to do at my last lettings agents, wasn,t asked for photo I.d, + keep getting docu signing e mails even though, I signed all the paperwork on the day I moved here,so don,t know what they,re all about, was told to ignore them, but apart from that, everyrhing else has been OK,staff are helpful enough, only thing is I don't have an airing cupboard in this flat, so nowhere to put,bed linen, towles etc, which I didn,t realise when I 1st viewed it, + could have done with a bit more storage space, so can't unpack all my boxes.on the + side, the kitchen is more modern than my last flat,& so are the windows in front room & bedroom just, didn,t have curtains up,so had to buy some, + the carpets are nice,which I never had at last flat,so all in all not to bad.
Hi Colin, thank you for taking the time to share your feedback. We are pleased you have been happy with the service and take on board your comments.
1/5
GoogleSimply rude and disrespectful. I went to see a house for rent and the teenager who showed me the house swore they were going to call me back even if the landlord was not interested in me as a tenant. Guess what? Of course they didn't call back and to see that the house has now been rented I had to check online. Is it really that difficult to call back or even spend 20 seconds to send an email? I will never use their BAD "service" again. Just disgraceful.
Hi there. Unfortunately we cannot find your record on the system to investigate further. Please can you email customerservice@leaders.co.uk with your email address and the address of the property you saw so that we can look into this. Many thanks.
5/5
GoogleGreat agency and brilliant, professional staff - particularly Andre who went out of his way to assist me.
Hi Nicholas, thanks so much for leaving such a great review we are very grateful. We hope you are enjoying your new pad! Thanks, Neil
5/5
GoogleAmazing service, and great people, Owen S is particularly great, always hard working and goes out of his way for us and on Saturdays etc aswell, LEGEND!
Dear Toby Pollard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLucy was really helpful and made the whole process easy! Highly recommended Leaders!
Dear Bethan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service from Lucy Hampton from the viewing through to now, just before completion. Her professionalism, communications and continuous attention have been excellent throughout. Thanks Lucy.
Hi Peter Allen, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Worthing branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Worthing
5/5
GoogleVery friendly and helpful staff.... if i buy/sell again, i would be happy to use them again.
5/5
GoogleFrom a tenant side couldn't be more satisfied with the service that Leader's Worthing has provided through out our tenancy. Every time we've had an issue is been dealt with in no time. Just recently we had an issue and contacted Liam, just to be amazed 2 days later the issue was dealt with, considering the current situation we are facing. Once again excellent service from Leaders Worthing.PositiveResponsiveness, Professionalism
Hi Stefan Mistreanu, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Worthing branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI recently found and rented a property through leaders in Worthing , I found all the team very helpful. We dealt mainly with Owen who was always cheerful and super efficient.
Dear Honey Whit Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent efficient company, we put our flat up for rent with Leaders and they took care off everything always keeping us informed of any problems all the staff are very friendly, if you are looking to either put a property up for rent or looking to rent a property Leaders will give you an excellent service. The same applies if you are looking to sell or buy a property, we have put a property up for sale and as we are not local everything was done online and I could not have asked for a more friendly and efficient service. My final comment would be for all aspects of renting out your property, renting a property or buy and sell a property I would highly recommend Leaders Worthing.
Dear John Thanks for your feedback, it’s good to hear we are getting it right. We are glad we could assist you and we look forward to continuing to work together.
5/5
GoogleWe were very pleased with both the advice and service from Leaders regarding letting our house! We found them to be very professional, caring and friendly when we went into their office in Worthing as well as when one of their senior lettings negotiators (Susie) came to have a look at our house. She spent quality time with us and talked us through everything. We felt very assured and in good hands.PositiveResponsiveness, Professionalism
Hi Petra Osborne, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Worthing branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Worthing
5/5
GoogleWhat can i say, leaders are a brilliant letting agents. I dealt with the amazing Jade, she was so professional and extremely helpful throughout the whole process and helped me and my family through every step of the way. Cant recommend enough
Dear Lynda Whitton Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was very pleased with the patience and persistence of Rebecca Jones in arranging competitive quotes and getting the kitchen worksufaces renewed in our flat - nothing was too much trouble and we are very happy with the outcome.
Dear Gordon Springford Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJade Challenger was very helpful, no issues at all. Thank you.
Dear Charlotte Humphries Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleNeil was extremely helpful and was able to advise about lettings, all communication was professional and I would recommend using his services
Dear Jude, we are very happy we could provide you with a positive customer experience. Thank you for your comments about Neil and the helpful service he was able to provide. Kind regards Customer Care Team
5/5
GoogleLucy was very efficient and helpful.
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe’ve been so pleased with the team at Leaders. From meeting Beky and falling in love with a property to signing on the dotted line. She, Holly and the team have been very supportive in answering all of our questions and putting up with all our queries! The process has been extremely smooth and we couldn’t thank the team enough.
5/5
GoogleI have my property looked after by Rebbeca at the Worthing office. The service I have received has been outstanding, queries answered very promptly by Email and over the phone with a friendly demeanour. It is a pleasure to have her looking after the property, particular being so far away knowing that it is in safe hands.
Dear Peter Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders in Worthing have been superb in renting my new flat. I had no issues throughout the whole process. Susie and Chelsea in particular were absolutely brilliant - open, honest and friendly and a pleasure to talk to, they felt more like friends. The welcome pack was a lovely bonus on top. Thanks to everyone in the office for making the move so easy!
Dear Nick, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent customer service from Leaders. Jade was very professional and helpful.
Dear Kenneth Kofi Frimpong Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGood letting agent . Jade was good and kept me informed and answered all questions i needed to know she was patience when couldn’t understand some paperwork,She made process easy for me,very professional and great customer service.
5/5
GoogleShona and Jo, have been so helpful through the process of our move. I have appreciated how polite, friendly and efficient they both are. It has made the whole move painless. Thank you so much again!
Dear Samantha Newington Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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