Northwood Worcester reviews

Hi Stuart, many thanks for taking the time to post a review of your experience with Northwood over the last 3 years and for your positive comments which are greatly appreciated. Customer service is at the heart of everything we do and our aim is very much to provide professional, friendly and helpful service. It is especially pleasing that you feel those things are exactly what you have had renting your home through us. We will be delighted to try and find you new accommodation as and when you need a bigger property. Best wishes from all of us.

Hi Robin, Thank you so much for this 5 star review. The team always strive to give their utmost and thrive on providing quality experiences for everyone. We really appreciate you taking the time to tell us and sharing with others. Kind regards, Michael

Hi Grace, thank you for taking the time to post a review and for your positive feedback, it is very much appreciated. It has been a pleasure to be involved with your Barbourne property and we look forward to helping you with the next phase. Best wishes from all of us. Jonathan

Hi Danielle, many thanks for posting a review and for your positive comments. We hope you will be very happy in your new home. Thank you for your patience with the recent shower issue. Best wishes from all of us.

Hi Jane, We are so pleased to have helped sort this out and get a fair and equitable outcome. So often these can be areas which cause stress and we will always do our best to take that away. I will make sure to let Shelley know. Thank you for taking the time to write this review, it means a lot to us. Thanks, Michael

Hi Linda, Thank you for your five-star review. We're delighted to hear that our team have been so helpful. We take great pride in providing excellent service and your feedback is greatly appreciated. We look forward to assisting you with any future queries regarding your property. Kind regards, Michael

Hello B, Thank you so much for taking the time to post feedback and for your lovely comments. Inspections are part of what we are required to do on behalf of owners to check that properties are being looked after. Once we are confident that is the case however and we have got to know new tenants better over time, we are sometimes able to reduce the frequency of such inspections. We want you to feel happy and settled living in your new home and if you would prefer a longer tenancy term at some point, we would be more than happy to discuss this. Kind regards from all of us at Northwood. Jonathan

Thank you for this lovely review. We always try our best to provide a high end experience.

Hi Jessica, thank you for your lovely comments and positive feedback which are much appreciated by the whole team. As a small business, customer service really is at the heart of everything we do and it is great to hear that since trying our fully-managed service, you have not looked back. Best wishes, Jonathan

Thank you Michael for your kind review! We're thrilled to hear you had a positive experience with our team. It's our pleasure to assist, ensuring your house-hunting journey was as seamless as possible. We're here for any future queries!

Thank you for your review. The team work hard to give 5 star service and it is great to hear you felt we made your experience enjoyable.

Hi Kate, The last few months have been a challenging time for everyone which makes it all the more pleasing that working within the restrictions we have been able to help you secure your new home. Your positive feedback is greatly appreciated and we wish every happiness. Best wishes from all of us. Jonathan

Hi Joseph, many thanks for taking the time to post feedback of your experience to date with Northwood Worcester, it is very much appreciated. We know that moving house can be stressful at the best of times and we work hard at trying to take as much of that stress out of the process as we possibly can. It is great to hear that you have had a really good experience from the start and we are here to help if you need anything going forwards. Hope you are settling in well. Best wishes from all of us. Jonathan

Hi Michael, Thank you so much for your glowing review! We're thrilled to hear you've had a positive experience with our team. We pride ourselves on being helpful and it's wonderful to know you'd recommend us for letting services. We look forward to assisting you again in the future. Warm regards, Michael

Hi Jonathan, thank you so much for taking the time to leave a review for us and for your kind words. When happy customers are willing to recommend us to others, it really does give the whole team a warm glow inside knowing that we are getting things right as we always strive to do. Best wishes from all of us @ Northwood.

Hi Derek, Many thanks for your lovely feedback. It has been a pleasure to help and we hope you are really enjoying the property. The landlord was delighted with the hedge trim, many thanks again. With best wishes from all of us.

Hi Mohammed, We are very sorry that you had a poor experience. Please can you let us know which property it was, so that we can look into this further. We have a new management team in place now (since 2022) and we are confident that you would not experience anything similar now. During the last 6 months we have completed a full maintenance review of all the 200 properties on our books (identifying and completing all remedial works with the landlords etc.) and are continuing to do this on a regular cycle through the year (and onwards as part of our maintenance regime). Please do contact us directly at the office, we would like to do something to put this right.

Hi Reddevilfan (love the name!), thank you very much for taking the time to leave feedback and for your positive comments. It is especially pleasing to see you have rated out tenant fee as "Good". There is much in the media at the moment about tenant fees generally and some other companies charge over £600 for a couple to take a tenancy. Our fee is £200 including VAT for up to 2 adults as you know. I hope you are both settling in well to your new home in WR1 and hope you will be very happy there. Best wishes.