Northwood Worcester reviews

Hi Leisha, thank you so much for taking the time to post a review and for your kind comments, it is really appreciated and gave Harriet in particular a warm glow inside. Where did 4 years go to? - It seems only yesterday (well maybe a year or so) since the twins arrived. Our very best wishes to you all. Jonathan

Hi Leianne, Thank you for taking the time to post feedback about your experience of letting a property through Northwood and for your positive comments. It is very much appreciated and by Sarah and Rob in particular. We understand that moving house can be a stressful time and can involve stressful situations. We are here to help (but maybe not with delivering a Friday night takeaway!). Best wishes from the whole Northwood team.

Hi James, thank you so much for taking the time to post some feedback and for your kind comments. Not all letting companies are the same and it is great that you are pleased you made the switch to Northwood. Many thanks. Best wishes from the whole team. Jon

Hello Emma, thank you for taking the time to post feedback. As the owner of Northwood Worcester, I am grateful for comments both good and not so good. All tenants are expected to look after a property in accordance with the terms of their tenancy contract and to hand it back at the end of their tenancy in the condition they received it in, subject to fair wear and tear. The vast majority of tenants do just this but unfortunately some don’t. The inconvenience caused to you by the condition of the property as left by the most recent out-going tenants is very much regretted and I understand and share your frustrations. Matters were sadly compounded by you moving back into the property very soon after the final inspection which left little or no time for any of the issues to be attended to beforehand but that does not alter the fact that the tenants should have prepared the property much better for handback. We did arrange for the house to be professionally cleaned top to bottom but you turned the contractor away when they arrived at the property saying you were going to do it yourself. I have previously set out in emails why some of the issues might have occurred despite the air movement system being in place including the mould to cold outside walls behind where large pieces of furniture had been and the property not having cavity walls and not being well-insulated (having a low E energy rating). A detailed explanation of the Tenancy Deposit Protection Scheme rules and the principles of fair wear and tear that must be taken into account at the end of all tenancies have also been provided. At no time however have excuses been made for the actions or inactions of the out-going tenants. I appreciate that you are very dissatisfied with the amount of compensation that has been assessed in accordance with the deposit scheme rules. Sometimes those rules can seem unfair towards landlords especially where, for example, the cost of new replacements cannot be recovered for items left damaged that were previously undamaged at the start of the letting and which would not have needed to be replaced if the tenant had not damaged them. As a professional letting company however, we must follow the rules and regulations that govern residential lettings as set by government and the relevant professional bodies. I am very sorry that the final stage of the lettings process has blighted our dealings over the last 8 years. If you wish to raise any other points or issues, please email me direct and I will do my best to help. Jonathan

Hello Susan, many thanks for your feedback and for your lovely comments. It can seem a bit of a daunting task choosing a letting agent especially when living abroad and it a great to know that you have been so pleased with the service you have received from Northwood. With best wishes from all the team.

Hi Rebecca, Many thanks for taking the time to post some feedback on allAgents especially as you have been busy getting married since moving into your new home!! Many congratulations from all of us at Northwood. We hope that the new Mr & Mrs Taylor will continue to be very happy at the property and wish you both the very best of luck.

Hi Aimee, This is so amazing to hear. We do our very best to make the whole process as easy as possible for everyone involved. We are so pleased that you found it a great experience.

Hi Victoria, it is a frustrating fact of life that things in a property break down from time to time but great to know that Lauren helped to get everything back up and running again for you swiftly. Although they do not work for us directly, contractors that we choose to send to properties do reflect on Northwood also so it is particularly pleasing that you were also happy with how they went about their work. Thank you again and hopefully everything will remain in working order now for a long time. If not though, let us know and we will be happy to help. Best wishes from all of us.

Thank you for your glowing review. Personal recommendations go a long way to help us and the team will be delighted that they delivered on our high standards. Michael

Hi Katie, Thank you for taking the time to post feedback about your experience with Northwood whilst finding and securing your new home. It has been our pleasure to help and we all hope that you will be very happy there. We strive to provide a highly professional and friendly service and Rob and Sarah were particularly pleased with your kind comments. Best wishes from all the Northwood team.

Hi Laura, thank you so much for posting feedback of your experience as a landlord with Northwood and for your positive comments. It has been a pleasure to help with your property over the years and, as a small business, it means a great deal to us to know that you have been so pleased with the service you have received from Northwood. With best wishes and thanks from all of us.

Hi Sebiha, Thank you for leaving your wonderful review. The best advert for any business is a happy customer willing to recommend it to others and it gives us all a warm glow inside to know we are getting it right. We hope you continue to be very happy in the flat and if you have any problems at any time, we are here to help. Best wishes and thanks again. Jonathan

Hi Liam, many thanks for posting a review and for your positive feedback. It has been a pleasure to help and we hope you will be very happy in your new Malvern home. Best wishes from all of us. Jonathan

Hi Shannon, many thanks for your lovely feedback, it is really appreciated and great to know that we have been able to help make your move as easy and as stress-free as possible. We hope you will be really happy in your new home. Best wishes from all of us. Maria

Hi Lara, thank you for taking the time to post feedback and for your positive comments. We are very pleased you have been happy with the service you have received. Best wishes, Jonathan

Hello Anthony, Many thanks for sparing the time to leave a review for us and for your positive feedback. It has been a pleasure to help facilitate your move back to Worcester and it is lovely that you have settled in so well along with the 4-wheeled lady. We will be keeping an ear out to see how long it takes your accent to revert back to Midlands vernacular! Best wishes from all of us. Jonathan

Hi Amelia, thank you so much for your lovely feedback. It is a shame that you had a bad experience with a different letting agent but good to know that you have been so happy with the service that you have had from Northwood over 2 years. All letting companies are not the same and it is great to hear that our customer service really does make a difference. Best wishes from all of the Northwood team, especially with your plans to purchase a property.

Hi Shelagh, Many thanks for posting feedback about your recent move and for your lovely comments; I am so pleased that we were able to help find a new home for you and Derek and that you have been able to stay with Northwood. Hopefully no boiler breakdowns this Christmas! Best wishes from all of us.

Hi Abi, Thank you for taking the time to post some feedback of your experience of renting a property through Northwood and for your positive lovely comments. It is really appreciated and wonderful to know that you have been so happy with the service you have had from us. I hope you are settling in well and enjoying your new home. Best wishes from all of us. Jonathan

Hello Claire, Thank you for posting a review and for your positive feedback. It has been a pleasure for us to help with the letting of your lovely property. The new occupiers could not have been more excited when they collected the keys and the work put into preparing the property for rental has been well worth it from the letting and on-going management side of things. Best wishes from all of us, Jonathan

Thank you for your fantastic review. We work hard to give everyone a positive experience and the team love to hear when they are acheiving just that.

Hello Ben, Thank you for your kind feedback. As tenants since July 2013, we were pleased to be able to help you with early re-marketing which successfully saved you around six months' rent whilst you purchased your own property recently. We hope you and the family will be very happy in your new home. I would be interested to know what you feel we could have done better to achieve the final fifth star? Please feel free to contact me direct with any comments or suggestions. Many thanks again.