Trusted Agent profile · Woodley, Berkshire
★★★★★
305 reviews across 1 platform
301 Loddon Bridge Road, Woodley, Berkshire, RG5 4BE
Part of Romans, see every office.
Romans's office in Woodley, Berkshire, at 301 Loddon Bridge Road, is rated 4.6 out of 5 across 305 reviews on 1 platform, including 305 Google reviews rated 4.6.
Every review we hold for the Woodley office, from every platform, shown as written. First names only.
4/5
GoogleHaving Robbie as our agent was a positive experience. He was open, friendly, approachable and very honest. He did what he said he was going to do, when he said he would do it.
Dear Andrew Webb Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRomans was very professional and helped me to find the house I was looking to rent. Recommend!
Dear Cerveneanu Dan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe entered a tenancy through Filip, who was extremely helpful and knowledgeable throughout. He was also able to turn around from viewing to handover within 2 weeks! Good experience, would definitely recommend.
Dear Satpal Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a call to this agency and I was lucky enough to speak with one of their agents, Andreea Covaci. She was nice and patient. I wish all the employees are and will be the same. I strongly recommend getting in touch with this branch! Helped me find all the information I needed.
Dear Ruxandra, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently had the pleasure of working with Daniel from Romans, and I can't speak highly enough of the experience. From start to finish, they demonstrated professionalism, expertise, and a dedication to helping me find the perfect home.
Dear Sophie Colborne Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleWorst agency. We arrived at our new house ready to move in the day before yesterday to find the whole property had flooded and the ceiling had collapsed. Since then Romans staff, especially the property managers Josh and Katherine Atkins have made themselves completely unreachable. We are in a situation where we will be homeless in a few days and have had no support or assistance from Romans in securing alternative accommodation. After they initially accused us of causing the leak ourselves, they finally discovered that a mains pipe had burst and that the landlords insurance would pay for alternative accommodation, that was yesterday afternoon. Since then we have left multiple voicemails and emails with no response. Absolutely disgusting behaviour. We have paid 6 months rent upfront and can't even get an acknowledgement of our attempts to contact them.
4/5
GoogleGood service received from Romans - especially Kurt who was always very polite and accommodating. would highly recommend.
Thank you for your positive review regarding Romans of Woodley, in particular Kurt. We always aim to offer the best possible service and I am glad we have met your expectations. Thank you again and also for any future recommendations. Kind Regards Mark Wright Regional Director, Residential Sales 01344 404705 mwright@romans.co.uk
5/5
GoogleWe entered a tenancy through Filip, who was extremely helpful and knowledgeable throughout. He was also able to turn around from viewing to handover within 2 weeks! Good experience, would definitely recommend.
Dear Satpal Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWas a great experience working with Romans Woodley. Found the perfect place for our growing family!
Dear Rr M Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a very good experience with Romans. Darren was extremely helpful at each stage of the application process. He made sure to provide excellent communication and customer service at all times of the application process. I would definitely recommend Romans to anyone seeking property experts.
Good morning, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have contacted this branch and found very useful informations from a lady called Andreea . She was very professional and had patience to answer and explain to all my questions about the rental process . I strongly recommend to contact this branch for their professionalism.
Dear Mihai Florescu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRomans provided a great service selling my house. Warren was very professional, attentive and courteous when arranging viewings, of which there were many as soon as it went on the market and in following up. I have already recommended Romans of Woodley to other people.
4/5
GoogleOverall I am happy with the experience I had with Romans, they took into account the very stressful and upsetting situation I was in. They answered all my questions and took time to go through things with me. My sale is very near and am happy with the Estate Agents Many thanks for making a bad situation into a positive experience and I have learnt alot
Dear Claire, thank you so much for your review and I am delighted that you have had a positive experience and learnt a lot in the process! Kind regards, Barry Wild, Senior Branch Manager
5/5
GoogleAll of the team were extremely professional throughout the whole process, all viewing times were scheduled at a convenient time and they handled the majority of questions on our behalf. The team kept me up to date on the progress of the sale & purchase on a weekly basis which was great, no chasing required. Would definitely recommend to anyone looking to sell their home.
Thank you for your comments regarding Romans Woodley and your recent house sale. I was pleased to hear your sale and purchase went through fairly trouble free. I would also like to thank you for any future recommendations. Kind Regards Mark Wright Regional Director, Residential Sales
5/5
GoogleThe team at Romans have been excellent at dealing with our property sale. We were originally selling with another agent in Woodley and this caused some complications with our buyer and payment but Romans were extremely helpful and professional, sorting the problem out for us. They were also highly professional and personable when helping us look for property ourselves. I would highly recommend them.
Thank you for your kind and positive comments regarding Romans of Woodley. We always aim to offer a professional service and I am pleased we have met your expectations. If we can be of any further assistance in the future, please fee free to contact us. Kind Regards Mark Wright Regional Director, Residential Sales 01344 404705 mwright@romans.co.uk
5/5
GoogleWe recently bought a new house through Romans, Woodley. They were so helpful throughout and, as buyers, we felt really well looked after. Communication throughout the process was fab.
Dear C Ward Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe team was always proactive in getting potential buyers through the door, even after I had a sale fall through they managed to get it back under offer within a couple of weeks. Always professional and courteous throughout and I wouldn’t hesitate to use them againPositiveProfessionalism
Good morning, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleIncompetent and I have no idea how they retain a license to be letting agents. So many issues that were due to be resolved prior to move in still remain and it is 8months we've been here for. Their complaints procedure is shambolic and they make no effort to look after their customers. DO NOT USE THIS ESTATE AGENT!!!!!!
Hi Alan, our apologies we haven’t been able to respond to this sooner. We’re saddened to see that our team in Woodley have received a low star rating and are very sorry that you’ve not been happy with the service you’ve received from us. We want all our customers to be satisfied with the service they receive and we regret that we’ve fallen short on this occasion. We understand that your concerns have gone through our formal complaints process and after being addressed at both Stage 1 and Stage 2 are now with the Property Ombudsman. It’s a shame for us that we weren’t able to resolve your issues after they were brought to our attention and at this point can only offer our apologies for the disappointment that’s been caused throughout your experience with us. Kind Regards, Romans
5/5
GoogleMet with Jaydem who was so professional, knowledgeable and very patient with us on such a sunny day!
Dear Ang George Boateng Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have had a wonderful experience with Romans Property Management at Woodley. The property manager has always been very helpful, polite, professional and give clear advice every time we have had issues and always resolved issues on time. We cannot thank you enough and thanks to the entire team.PositiveResponsiveness, Quality, Professionalism, Value
Dear Pushpal Basnet, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Google5 stars to the romans letings team every thing has moved very quickly and all questons answered in a timely manner.
Dear Lisa Sheldrick Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDarren, Andreea and Layton are a great, professional team. I worked with them for the rental of my property and enjoyed the friendly and personable service. Darren in particular was always available and responsive to my enquiries. Highly recommend Romans!
Dear Nana, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJacob Flannigan at Romans Woodley gave us an amazing sale service from start to finish. He was brilliant at keeping me informed along the whole way. I never had to worry he always answered my calls or returned them immediately. He had the patience of a saint ☺️. Will definitely recommend to friends and family.
Hi Saloume Jansen-hull, Thank you for the great review of our Romans Estate Agents Woodley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleI had a very good experience with Romans. Darren was extremely helpful at each stage of the application process. He made sure to provide excellent communication and customer service at all times of the application process. I would definitely recommend Romans to anyone seeking property experts.
Good morning, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Woodley office has 305 reviews across 1 platform: 305 on Google.
Romans Woodley is rated 4.6 out of 5 across all 305 reviews, and 4.6 out of 5 on Google from 305 reviews.
Romans Woodley, 301 Loddon Bridge Road, Woodley, Berkshire, RG5 4BE.
