Every review we hold for the Woodley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleReally unimpressed, asked 4 times now to delete my details I don’t want to deal with them and they still hound me.
Reason I don’t want to deal with them is we felt we were constantly pressured when we said from day 1 we were not In a rush. They had never heard of the government help to buy scheme and were insistent on giving us the wrong information about this scheme and our house. Told us on the viewing our house was worth x and then the contract said y.
Charlotte · 18 April 2022
Agent replied
Hi Charlotte
Really sorry to see you were unimpressed with your dealings with the Woodley branch. I can see from my colleague's notes that he admitted to making a miscalculation when discussing your Help to Buy loan and emailed an apology with the correct information shortly after. In regards to the contract price, my colleague had listed his valuation price of X and his recommended list price of Y. I can only apologise if that was not explicitly clear beforehand.
I can also see that my colleague had tried to contact on two occasions this year and left a voicemail on both occasions and on his third attempt managed to get through to you about a similar property we were marketing that was receiving a lot of interest and multiple offers and assumed you may benefit from that information as he could see you were actively marketing your home. On hearing that you no longer wanted to be contacted at all he archived your details immediately and made no further attempt to contact you.
We of course wish you the best of luck with your move!
Jack
★★★★★ 5/5
GoogleWe had a brilliant experience selling our mother's house, Daniel Guningham couldn't have been more helpful and patient.
Gill · 13 September 2025
Agent replied · 13 April 2026
Dear Gill Frampton
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleFilip and Olivia are super helpful! Even there's some difficulties during the rental process, they always work fast and help my family.
I am grateful to have such good agents, and getting new home smoothly is essential for every family. Thank you
AHei · 24 November 2024
Agent replied · 8 December 2024
Dear Ahei Ay
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe purchased a property listed with Romans about a month back and were so impressed with the customer care we received.
We worked primarily with Leighton who kept us informed throughout the whole process and always responded promptly whenever we had any queries. He was honestly excellent and I can’t thank him enough for making the process feel completely stress free.
Would highly recommend this estate agents.
Alice · 15 July 2023
Agent replied · 29 July 2023
Dear Alice H
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKimberley Garcia Jones our property menager is amazing! Very quick fixed our problem with leak, booked apoinament with British Gas and arrange visit to fix wall after leaking. Stresfull situation with her patient, kindness, professionalism for us were anymore stressful. Thank you Kimberley!
Magdalena · 8 July 2019
Agent replied
Hi Magdalena Thank you for the recent 5 star review. It is very pleasing to read the great comments about Kimberley and we will be sure to pass on your feedback. Don't hesitate to get in touch at any stage as we are always keen to help. Kind regards Romans
★★★★★ 5/5
GoogleWe've just sold our property through Romans in Woodley. Through all stages of the sale, and the inevitable hiccups along the way, we were carefully guided by Jack, the branch manager. He was professional and calm throughout, and his exceptional responsiveness always made me feel like my property sale was the most important thing on his list. Estate Agents don't generally have a great reputation, so the positive experience was a pleasant and unexpected surprise - I would not hesitate to use them again.
Mike · 14 March 2022
Agent replied
Thank you very much for your positive review Mike!
I was personally extremely pleased to see this one get over the line and happy to hear your settling into your new home.
Jack
★★★★★ 5/5
GoogleSophia Maynard supported me from viewing to actual move in. I am immensely grateful for the stress free process as it was a critical time for my family & I. Thank you.
Adesola · 13 February 2026
★★★★★ 5/5
GoogleA fantastic service from Darren and team on letting out a property. They were all very helpful and knowledgable. Would highly recommend.
Lisa · 12 February 2023
Agent replied
Dear Lisa De-la-plain
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRented a place off Romans recently and must say I was over the moon with the service I received from the team there. Jenna was excellent from start to finish from viewing of the the property to signing. thanks guys. Aaron
Aaron · 29 July 2019
Agent replied
Hi Aaron Thank you for your review. It's great to hear you had such a positive experience with the team at Woodley and particularly Jenna. We will be sure to pass on your comment and hope we can be of assistance again in the future. Kind Regards, Romans
★★★★★ 5/5
GoogleI recently rented a property through Romans in Woodley. The Romans team was very professional and helped us in the process all the way. The letting agent and move manager coordinated all the steps from viewing to contract to move in and were great help. We would get regular updates and received timely guidance to setup the utilities after moving in.
Thank you so much for the wonderful service.
Naeem · 10 March 2023
Agent replied
Dear Naeem Hayat
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe purchased a Bungalow through Romans - the staff were efficient and did what they were supposed to do to make the process 'semi-stress free'. 2/3
However, Kyle Robertson excelled - his support and customer service was first class - 3/3 - nothing too much trouble and because of circumstances we needed a few visits - again Kyle was there to open the door and wait for us.
Thanks Kyle and Romans.
Les · 29 July 2019
★★★★★ 5/5
GoogleThank you Jack Farnon and team! Amazing service from the whole team during our house buying experience with Romans Woodley. Really impressed with the level of knowledge provided when viewing properties, insightful and helpful information …
Kim · 4 December 2020
Agent replied
Hi Kim Hendry,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Woodley. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleWe would definitely recommend this estate agents, the whole team were always keeping us up to date with the process and they helped us get our dream house. They got us in touch with a great mortgage advisor Phil Randall, others to mention are Ross and Layton. They are superb and know what they are doing. Thanks Romans in Woodley. Zaira and Hussein Kapacee.
Zaira · 29 June 2023
Agent replied · 29 July 2023
Dear Zaira Sheikh
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI deal with two branches of Romans separately, and I can definitely say that this branch in Woodley has been excellent, with helpful and efficient staff who listen to and fulfil my requests. I would recommend them wholeheartedly.
Carolyn · 29 July 2019
Agent replied
Hi Carolyn, thank you for taking the time to leave a review about your recent experience with the team at Woodley. We are so happy that the team have been so helpful and supportive throughout your dealings with them. We will ensure your kind words are relayed to the team. Thank you once again for the review along with your recommendation we really appreciate this. Kind Regards, Romans
★★★★★ 5/5
GoogleWe used Romans in Woodley after being with another estate agent. We mainly dealt with Barry Wild the manager and Chris Bisson the assistant manager. We were immediately impressed by the number of viewings we had at our property and the …
Julia · 15 January 2014
Agent replied
Thank you so much for your kind words of recommendation. We really appreciate that you have taken the time and trouble to add a review about the Woodley office. We look forward to assisting you again in the future. Kind regards, Barry Wild - Senior Branch Manager
★★★★★ 5/5
GoogleGreat service, very helpful.
Everyone at Romans Woodley was very professional and helped to make my house hunt successful!
Thank you Andreea!
Pedro · 15 October 2022
Agent replied
Dear Pedro Ribeiro,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleVery Good service, thanks a lot!
Great team of professionals that helps us to rent the flat, fill all the documents and forms and deal with all including services. It was quite complicated for us as for foreigners, but with the help of Romans team we managed to do it. Even now, after the moving, they help us with different questions arising during the renting.
Karoline · 30 December 2022
Agent replied · 30 December 2023
Dear Karolina S.k.
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI would like to greatly thank the entire team at Roman, for their excellent work and very professional, always willing to help with the quick leasing process, without a doubt they are the best, a special thank you for their excellent work to Lucky Sherpa a big thank you.
Vilma Salcan and Diego Chavez.
Gabriela · 31 October 2023
Agent replied · 30 December 2023
Dear Gabriela Chavez
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery Good service, thanks a lot!
Great team of professionals that helps us to rent the flat, fill all the documents and forms and deal with all including services. It was quite complicated for us as for foreigners, but with the help of Romans team we managed to do it. Even now, after the moving, they help us with different questions arising during the renting.
Karolina · 14 December 2022
Agent replied
Dear Karolina S.k.
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFilip from Romans has helped us secure a decent rented place. He has very kindly walked us through the renting process and has been always available to answer all the questions we had. Well done Filip !
Arpitha · 24 September 2024
Agent replied · 24 October 2024
Dear Arpitha Moodanidambur
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFrom start to finish Andreea Covaci was very professional .
Rita · 29 June 2023
Agent replied · 29 July 2023
Dear Rita Markham
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 2/5
GoogleThe lettings adviser tried to confuse us about the No deposit scheme. Even though we didn't opt for the no deposit scheme, they were forcing it on us and said we have to go for NDO for the first month and then can come out of it. Even before they sent us anything about the NDO, they said I told them on the phone that I would like to go for NDO while it was absolutely wrong. I had an overall bad experience. I wouldn't recommend or go for Romans next time.
Ammu · 9 March 2020
Agent replied
Hello Ammu, We appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Woodley branch. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback regarding NDO and would really like to discuss this in more depth with you. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards Customer Relations Team
★★★★★ 5/5
GoogleA big thank you to Jack, Tristan and Kurt for all of their help in the sale of our property. The team at the Woodley branch are friendly, professional and provide great customer service.
H · 15 March 2019
Agent replied
Thank you for your positive comments regarding Romans of Woodley.
If we can be of any assistance in the future, please do not hesitate to contact us.
Kind Regards
Mark Wright
Regional Director, Residential Sales
01344 404705
mwright@romans.co.uk
★★★★★ 5/5
GoogleJack and Warren made the sales process really simple and stress free. An appropriate amount of contact to confirm viewings, concise and useful feedback and very professional handling of the offers to secure my sale. Communication is key and they got it just right. They’re a great team and I would absolutely recommend them to others in the area who are thinking of selling.
Laura · 25 January 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
