Trusted Agent profile · Woodley, Berkshire
★★★★★
305 reviews across 1 platform
301 Loddon Bridge Road, Woodley, Berkshire, RG5 4BE
Part of Romans, see every office.
Romans's office in Woodley, Berkshire, at 301 Loddon Bridge Road, is rated 4.6 out of 5 across 305 reviews on 1 platform, including 305 Google reviews rated 4.6.
Every review we hold for the Woodley office, from every platform, shown as written. First names only.
5/5
GoogleJack at Romans went absolutely above and beyond to get our sale completed. He was always available to help and followed up with all of the chain when things got difficult. Thank you for all your help, we got there!
Thank you ever so much for taking the time to write this review Gemma. Your calm and generous approach with the buyers helped massively. Everyone at Romans Woodley would like to wish you and the family the best of luck with the relocation ! Jack
5/5
GoogleWe got exactly what we were looking for, quick responses straight to the point and honest. Jack Farnon was always approachable and nothing was too much for him. Easy and enjoyable experience all the way through. We highly recommend Romans
5/5
GoogleGreate company. This is my second time dealing with Romans and both time they were professional, fast and cooperative. I would like expessialy mention Andreea Covaci from Woodley Romans as high professional manager. Thank you
Dear Konstantin Kulikov Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleI have been with Romans now for a few years and have worked with a number of different staff during this time. I find the company very efficient and have been very satisfied with the overall service. Mark Smith inparticular is always there to highlight any potential problem with my letting and find a solution quickly.
Thank you for your kind words and feedback relating to your dealings with Mark at our Woodley office. Kind regards, John Sumner Regional Lettings Director
1/5
GoogleHonestly useless been looking at property’s to rent found one we would of wanted to view tried getting in contact for about a week and no one answered to the point it was then let out when we did try and get hold of them.
Dear Sir/Madam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI purchased a property recently, through Romans and I must say this was a fairly smooth experience. I am especially greatful to Warren Hendry who was always so helpful and assertive in gathering updates in a matter hours if not minutes. Thanks again for everyone's hard work.PositiveResponsiveness, Professionalism
Dear Anil, thanks for taking to time to leave is a review, we appreciate your positive feedback. It was great to hear that Warren provided you with a great service in the purchase of your property. All the best, Customer Relations Team
5/5
Googleleighton and all staff at romans were very helpful and kept us informed as to what was happening all the time I cant thank them enough. Shevaun Iles
Dear Shevaun Iles Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a great experience using this branch from the very start! Charlie and Alex especially helped me a lot as there were some changes to the tenancy but they sorted it all out from their end so all I had to do was read and sign. Would recommend 100%
Dear Aaron Francis, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Woodley. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleI walked into a very welcoming team within the branch and advised me on many ways. Andreea Covaci, was the patient one and kept me updated with everything. Well mannered and very helpful, very good customers services. Thank you.
Dear Anairam Ucsartap Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOur experience with Romans Woodley was good. We were supported at every stage of the buying process. Special thanks to Warren Hendry who was always available to answer our queries and guided us with the best options.
5/5
GoogleExcellent service and specially filip podgorski is one of the best
Dear Maya Ali Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat experience working with Romans Woodley specially with Andrea who is helping us on each step of the process and it makes things easier, thank you very much for all your support and assistance and wonderful staff.
Dear Mari Martin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had Jenna help us find our first home. She is polite and kind, she made us feel comfortable. We also had Ellie who was very understanding of the million and one questions we had! Thank you so much for such a smooth and enjoyable process. Would definitely go with Romans again.
Hi Stephanie, we are so happy to read such a great review about Romans and the team at Woodley. We recognise how difficult a property search can be and are delighted at how helpful both Jenna and Ellie have been throughout your experience. If there is anything we can do to assist in future then please do not hesitate to get in touch. Kind Regards, Romans
5/5
GoogleA pragmatic, realistic and professional service which took the stress out of what can usually be extremely stressful - thank you!
Dear Katherine Sargeant Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleQuite a pleasant experience, very structured and detailed process. All feedback and communication was done promptly. Reliable agency. Andrea who handled our process, very professional and pleasant.
Dear Ayo Oye, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleBeen amazing working with filip he has been very professional thank you for everything you have done.
Dear Josie Turner Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe team at Romans Woodley been fantastic. Beautiful property and dealt with our offer to completion really well (first time buyers). Special thanks to Warren and our move manager Danielle Head. Thank you
5/5
GoogleI’ve let my property with Romans Woodley for 11 & ½ years now with full management. Overall I feel they give a good service for the money I pay them. I would not go elsewhere.
Dear Alison Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWarren and Jack from the Sale team helped me a lot in making my purchasing of house very easy. I highly appreciated their support. Whenever I requested any information or asked them to view the property, they always accommodated me. When I requested particular information, I have always given in time and their response is very good. I highly appreciated their support. I have very good experience of buying house from Romans, Woodley Branch. I highly recommend Romans Woodley brench.
5/5
GoogleI knew Dan for few years.. very professional and helpful and do the right things for the clients
5/5
GoogleOur property has just been re-let again, at a difficult time, ie: just before Christmas, Ellie, Jenna and Ryan always kept us informed, they were as always very professional, efficient and willing to help and above all, everyone of the letting team were very patient. Jeff Green
Hi Jeff Thank you for the recent 5 star review of our Woodley branch. We are glad that the team have been able to provide you with a positive experience and we will be sure to pass on the feedback. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
5/5
GoogleI had a fantastic buying experience with Romans at Woodley - Warren, Jack and the team were very accommodating and nothing was ever too much. Would highly recommend using Romans Woodley.
1/5
GoogleThis was the most ridiculous experience that i ever had with an agency. Advertising one price and when decided to go ahead changed and raised, the rental price. Same house with different prices online. Absolutely ridiculous. Such a bad experience, there is no respect for the costumers
Hi Ana, our apologies we haven’t been able to respond to this review sooner. We’re really saddened to read of the negative experience that you have had with us and our team in Woodley, we want all our customers to be satisfied with the service they receive from us and it’s disappointing that we’ve fallen short of doing so on this occasion. We’re aware that since receiving this review that you have raised a formal complaint with us, it can be noted that John Sumner the Regional Lettings Director has been in touch to address your issues and has attempted to resolve them with you. We’d like to offer our apologies again for any disappointment caused throughout your dealings with us and regret that the service you received hasn’t been up to the high standards we expect from ourselves. Kind Regards, Romans
5/5
GoogleRomans in Woodley where amazing with help gain our first foot on the property ladder. Warren was amazing and couldn't have helped enough. I can't thank Romans on Woodley enough :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Woodley office has 305 reviews across 1 platform: 305 on Google.
Romans Woodley is rated 4.6 out of 5 across all 305 reviews, and 4.6 out of 5 on Google from 305 reviews.
Romans Woodley, 301 Loddon Bridge Road, Woodley, Berkshire, RG5 4BE.
